The Reserve at Paradisus Palma Real

Punta Cana, Dominican Republic

Virgin rating

The hotel

Concierge service. Michelin stars. Exclusive beach club. This shouldn’t be just how ‘the other half’ live — so The Reserve at Paradisus Palma Real promises it all. With luxuries usually only expected by VIPs, it sits on one of the island’s most elite shores, Playa de Bávaro, and hosts a total of 10 dining venues across the resort, including an adults-only restaurant headed by Martin Barasategui, whose innovative flair has won him eight Michelin stars. Making it easy for you to feel indulged, days can be spent escaping it all around the pool, lazing on the uber-comfy poolside ‘Bali beds’, or taking a break from the sun with a class in floristry or a spot of wine tasting. The Reserve is designed for those who like to enjoy the finer things in life, and so you should!

Amenities

  • Golf
  • Horse Riding
  • Kayaking
  • Sailing
  • Scuba Diving
  • Snorkelling
  • Water Skiing
  • Kids Club
  • Families
  • Honeymoon
  • Bar
  • Evening Entertainment

Where is it

Located on the Dominican Republic’s legendary Bávaro Beach, only a few minutes away from The Cocotal Golf and Country Club and Palma Real Shopping Village. Transfer time from Punta Cana Airport: 20 minutes.

Hotel information

42 brand new Luxury Oceanfront Suites. All with individually controlled air conditioning and ceiling fan, private terrace or balcony, mahogany furniture, marble floors, 2 flat-screen TVs, CD and DVD player, Espresso coffee machine, mini-bar (restocked daily), hydromassage tub for two (on the terrace or in the bathroom), double wardrobe, 24-hour room service, WiFi access, safe, hairdryer, bathrobes and slippers. All of The Reserve suites include access to The Reserve Beach private lounge, the exclusive restaurants Olio & Fuego, a private beach, exclusive concierge and all dedicated The Reserve areas. The Reserve Beach Luxury Junior Suite Ocean View with 1 king-size bed and lounge with sofa bed, sleeping maximum 3 adults or 2 adults and 1 child.

All Inclusive of: all meals, snacks and premium local and international drinks (Passion by Martin Berasategui, adults-only restaurant is at an additional charge). 24-hour room service. In-room mini-bar (one daily replenishment of soft drinks, water and beer requested). All activities and facilities unless otherwise stated. Complimentary WiFi in resort public areas and rooms. All taxes and service charges.

The Reserve Beach Luxury Junior Suite Ocean Front overlook the sea, with 1 king-size bed and lounge with sofa bed, sleeping maximum 3 adults or 2 adults and 1 child.

The Reserve Beach Suite Ocean Front overlook the sea with whirlpool tub, Bali bed, chaise longue, table and comfy rocking chairs. The suites are equipped with 1 king-size bed and separate lounge with a sofa bed, sleeping maximum 3 adults or 2 adults and 1 child.

The Reserve offers a buffet restaurant, 3 à la carte restaurants, a snack bar and 4 bars. Olio (classic and informal Italian trattoria, exclusively for The Reserve guests), GABi Club (poolside buffet), Aqua (Contemporary Mediterranean), Mizu (Teppanyaki), Hydro Grill (poolside snacks, hot and cold sandwiches and tapas) and the MIX Bar and H2O.

As a The Reserve guest, you also have free access to the services, facilities and restaurants at the Paradisus Palma Real (except Royal Service areas). Restaurants include: Bana (Sushi and teppanyaki and themed Toji Bar), Passion by Martin Berasategui* (signature cuisine by 8 star Michelin rated Chef. Adult-only restaurant), Vento (Mediterranean cuisine), Fuego (Latin fusion), Naos (International market buffet), RARE (Steakhouse serving traditional American and international cuts) and Blue Agave (Mexican cuisine). Along with a further 9 bars all serving delicious Caribbean cocktails and international premium brand drinks, Lobby Bar, Toji Bar, Avenue Bar, Sunset Bar, Red Lounge, GABi Beach Bar, M Bar, Sunrise Bar and Fuego Bar.

Evening activities — shows including “Le Cirque”, “Michael Jackson Legend show” and “Dominican Paradise”. Live music in the evenings. The Red Lounge is an exclusive area with bar, resident DJ, the latest music, dance floor and sophisticated atmosphere. Ideal place for a cocktail, meeting fellow guests, dancing and enjoying the night. Evening program (tropical party, movie night, karaoke, magic show, mini disco, puppet show).

Exclusive main swimming pool with water ritual feature, a children’s swimming pool and 1 toddler splash pool. YHI Spa* and fitness centre. Daily yoga and Pilates sessions. 5 tennis courts. Casino*. Kids' Zone (1-12 years). Adventure park with climbing wall, super jumper and bouncy castle. Life enriching activities including, sushi making, wine tasting, Dominican art workshop, candle making, painting class, finger painting, merengue, salsa and bachata dance classes and cocktail making. Non-motorised water sports including, sailing, catamaran, deep sea fishing*, scuba diving*, windsurfing and kayaking. Motorised water sports*. Tennis for beginners and advanced*. Games Room with Xbox 360, Nintendo Wii and PlayStation 3. Beach volleyball and beach soccer. 4-wheel bike tour*. Horse riding*. Unlimited free green fees at the Cocotal Golf & Country Club, 27-hole world-class championship golf course designed by José Pepe Gancedo, golf car rental is mandatory*. Private beach with full concierge service.

Complimentary WiFi available in rooms and all public areas. Laundry service*. Medical staff on call 24-hours*. 24-hour taxi service*. Car rental*. Boutique and gift shop*.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (5011)
  • Very good (1042)
  • Average (350)
  • Poor (112)
  • Terrible (117)
Image of the Tripadvisor rating Butler Experience

May 14, 2022 Connie4travel

I am a Travel Advisor and don’t write reviews however My experience with Pablo Perez was outstanding! From day one he was so gracious, polite and effortlessly took control of our needs. I have traveled to many all inclusive resorts and Never felt that a butler was worth the extra Expense. It was my birthday and not only did he decorate the room… Read more
I am a Travel Advisor and don’t write reviews however My experience with Pablo Perez was outstanding! From day one he was so gracious, polite and effortlessly took control of our needs. I have traveled to many all inclusive resorts and Never felt that a butler was worth the extra Expense. It was my birthday and not only did he decorate the room and have chocolate covered strawberries and wine for me when I returned that day, we had the best dinner at Mangu at Grand Cana that he chose for us and the most delicious layered pineapple cake! We were in a time crunch for our Covid test because we were departing that day and he helped us to expedite that procedure he went with us and made sure that we had our results within minutes instead of waiting a hour or more. We use What’s App to communicate and Pablo was always Available within minutes. I will return to Paradisus and request Pablo!!! Thank You you made our experience worth a return. Read less
Image of the Tripadvisor rating Not a 5-star experience. Not worth the money.

May 10, 2022 anthonymcomunale

Not a 5-star experience whatsoever. I recently stayed here at "The Reserve at Paradisus Punta Cana" for 8 days, 7 nights for a wedding that brought over 80 guests to the resort (40+ rooms).If you're interested in a beachfront resort experience, the Reserve is not what you're looking for. The Reserve is down the road from the main resort and… Read more
Not a 5-star experience whatsoever. I recently stayed here at "The Reserve at Paradisus Punta Cana" for 8 days, 7 nights for a wedding that brought over 80 guests to the resort (40+ rooms).If you're interested in a beachfront resort experience, the Reserve is not what you're looking for. The Reserve is down the road from the main resort and requires you take a golf cart over every single time you'd like to go to the main resort or beach. I had a Deluxe Master Suite. The room was large and had amenities like a hot tub and dual showers, but all very outdated. Old furniture and rusty coat hangars, pipes. We had constant problems. My room was not available at the promised 3pm. Our safe was broken. Food was a 5/10, many restaurants were also inexplicably closed. The hibachi chef handed me a hot plate that left a large burn scar on my arm. At 11pm day one, we discovered our mattress was completely soaked underneath. Room service covered the wet spots with dry sheets. It took over an hour to resolve. Next night, our toilet didn't work. We called at 11pm and it was resolved at about 12, or so I thought. The next morning, we had booked a $180 excursion for snorkeling on a party boat and we were set to leave at 8:45am. My girlfriend woke up very sick at about 6:45am only to discover the toilet was broken. I called reception at 7am. At 8am, I called again. At 9am, after we had missed our plans, I called again. By the way, my girlfriend was forced to use the main lobby bathroom because of this delay. Talk about a luxurious experience. A person finally arrived past 10am and it was resolved by noon. Next day, we returned to the room to discover half the room was covered in water and my girlfriend's luggage drenched. Some leak somewhere near the window. Our concierge set us up with a new room, which had a working toilet and was dry. But most of the sinks and one shower was missing hot water. We complained to Reception Manager and Hotel Assistance Manager, Jose and Edward, who offered us an upgrade on future stay. That's essentially it. No reimbursement for all the troubles or for the missed excursion due to hotel shortcomings. Not a great customer service whatsoever. I spoke to multiple people who all claimed that they had to discuss with a different manager. They just jerked me around until it was time for me to leave. Absolutely horrid experience, would not recommend to anyone. Read less
Image of the Tripadvisor rating Beautiful resort with excellent service!

May 3, 2022 Mallory C Maastricht

From sitting poolside with Pedro and Wanda hooking up the towels and excellent drinks to our concierge Nicolas who was incredibly helpful and thoughtful we had the best vacation! The many pools and beautiful beachfront were so relaxing.
Image of the Tripadvisor rating Beach bar on adult side

Apr 10, 2022 ammie_11 Machesney Park, Illinois

Wanda and martin are the best! Martin Had our beach spot set up everyday and Wanda always had great drinks! Ruby at the Gabi Beach bar was super every night! Simeon was great getting our dinners set up! Enjoy a great trip business and personal!
Image of the Tripadvisor rating Another great time!

Apr 3, 2022 592brandonl

Very kind staff and always willing to help. Arisleida Valdez and Joel Perez who work at the Gabi Beach Bar, for example, treated us like friends and family....even taught me some Spanish too. My wife and I have been here 5 times now. The resort changed some over the past two years....partially because of COVID maybe...The adults area and the… Read more
Very kind staff and always willing to help. Arisleida Valdez and Joel Perez who work at the Gabi Beach Bar, for example, treated us like friends and family....even taught me some Spanish too. My wife and I have been here 5 times now. The resort changed some over the past two years....partially because of COVID maybe...The adults area and the family locations of the Reserve flipped. So, this time we were much closer to the beach. But, we still liked visiting both areas. I did not use it, but I hear that the Melia app is very helpful in sorting out the somewhat confusing details. It requires your booking confirmation but gave us an error...and I didnt feel like messing with tech problems while laying on a beach. We did discover that Pallazo for lunch is very nice (baked salmon, chimmichurri (sp) steak, Tuna steak....) if you want to get away from the Naos restaurant (which is also good) where a lot of people go for lunch. The Hydro Grill at the Reserve family section is also a good option. They do push a little bit on time shares....but not too bad. Our concierge talked to us once about it, insisted and offered a free massage at the Spa, but then accepted that we didn't want to sit through a free breakfast (at an all inclusive resort...haha) for 45 minutes (which is never just 45 minutes based on a previous experience.) He was doing his job and was respectful of our decision and not pushy....which was nice. We plan to come back! :) Read less