IBEROSTAR Selection Rose Hall Suites

Montego Bay, Jamaica

The hotel

Enjoy Montego Bay’s natural beauty - white sandy beaches and clear blue waters – from this stunning beachfront hotel. Iberostar Selection Rose Hall Suites is fun for all the family, little ones can play at Aquafun – a playground and pool with plenty of waterslides or be entertained by an abundance of activities at Star Camp. Parents can take advantage of the hotel’s babysitting service and take part in some well-deserved R&R with the spa’s hydrotherapy circuit. There will never been a dull day with daily activities, shows in the evenings and an array of land and water sports.

Amenities

  • Kayaking
  • Scuba Diving
  • Tennis
  • Babysitting service
  • Bar
  • Fitness Centre/Gym
  • Games Room
  • Internet Access
  • Night Club
  • Restaurant
  • Spa

Where is it

Located on the beachfront, near to Montego Bay. Transfer time from Sangster International Airport: 20 minutes.

Hotel information

319 rooms. All rooms have air conditioning, TV, WIFI, mini fridge, safe iron and ironing board, hairdryer, tea and coffee facilities and have a balcony. Junior Suites have a garden view, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Superior Junior Suites have a garden view, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Ocean View Junior Suites have ocean views, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Oceanfront Junior Suites have ocean views, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

Master Ocean View Family Suites is located on the upper floors and have 2 balconies with ocean views. With 1 king-size bed and 2 double beds, sleeping maximum 6 adults.

Two-Bedroom Family Junior Suites have 2 balconies with ocean views and interconnected rooms. With 1 king-size bed and 2 double beds, sleeping maximum 6 adults.

6 restaurants and 5 bars: Miranda Hill Buffet (International cuisine), Aunt Ruby Buffet and Rotisserie (Casual fare), Calabash Gourmet Restaurant (French cuisine), Mare Nostrum Greek Taverna (Greek cuisine), Tsuki Oriental Restaurant (Asian cuisine), Sole Mio Italian Restaurant (Italian cuisine). Sunset Bay Aqua Bar (swim-up bar), Blue Moon Bar, Mandeville Bar, Mango Walk Nightclub, Black River Bar Theatre, Starcafé.

6 Swimming pools and a lazy river. Spa. Daily activities including tie-dye, workshops, sports and professional shows. Star camp. AquaFun. Tennis court, football and basketball, beach volleyball. Non-motorized water sports. Fitness centre. 18-hole, championship golf courses nearby*. Diving centre*. Games room*.

Complimentary WiFi is available in all public areas and rooms. Babysitting service*. Shopping area. Access to nearby Iberostar resorts.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3990)
  • Very good (1430)
  • Average (400)
  • Poor (144)
  • Terrible (119)
Image of the Tripadvisor rating Very disappointing experience

Nov 28, 2021 Winnie34 Kent, United Kingdom

Have arrived back from the hotel today and we’re very disappointed with the whole experience. We travelled as a party of 2 couples celebrating my hubbies 50th birthday. The check in was easy and we were allocated rooms next to each other 3318 and 3317. Our room 3318 had an extremely strong smell of mould and being asthmatic I asked for a room… Read more
Have arrived back from the hotel today and we’re very disappointed with the whole experience. We travelled as a party of 2 couples celebrating my hubbies 50th birthday. The check in was easy and we were allocated rooms next to each other 3318 and 3317. Our room 3318 had an extremely strong smell of mould and being asthmatic I asked for a room change which took the whole day to arrange but we were eventually moved. The second room was fine but there are areas of the hotel that do have a mouldy smell. When you book the suites you have access to Rose hall the beach too but not the Grand with all 3 in a row, the Grand guests can use all of the hotels and the beach guests cannot use the other 2. The dining/buffet room is tiny and the choice is extremely limited, every day jerk chicken and local Jamaican food, pizza fish and usually some kind stew, burgers, hotdogs and salad. One day I went into breakfast and there was cockroach in a chilled salad area, I immediately reported it and the staff member said oh my god and then disappeared so I reported it again to one of the ‘chefs’. Nothing was done and is probably part of someone’s lunch! The staff who serve work very hard and they are quite cheerful and do try to help as much as they can although getting salt and pepper seemed to be a trial for them?! The bar staff are hit and miss really as are the pool staff although Mickey Mouse and Shaquelle stand out for us. The staff on reception just do not listen and you find yourself having to repeat everything, they have no attention span it seems. The staff in the buffet at The Beach are appalling and rude, we sat for over 20 minutes waiting for water and when I complained the waitress said “ you in a rush for work”, no I am not but was thirsty and as you can’t get your own drinks that’s is what they are there for. If there were any large tables of families etc then staff and the ‘maitre de’ would fawn over them as they would get a larger tip. There is no guidance from him and he ignored any attempt of us trying to get a glass of wine being too busy with a large table of 12. One evening there was no food left at 8.10pm apart from odd bits and we had to wait for the counters to be replenished. There was a whole chicken at a carving station one evening that had to be taken off as it was raw in part but people has already eaten some by then. The ‘specialty’ restaurants with the exception of the Japanese at the Bech are a joke! We had a table booked for the steak restaurant one evening for 8.30pm and didn’t receive our main course until 10.30pm, steak was nice but the side of spinach had a really long hair in it ! Again not enough staff and waited 20 minutes for our wine which we ordered. Upon leaving we asked if we could keep our room on for an additional 5 hours as we were not leaving until 5pm and was told that it would be $10 which we said great we would keep the room on but then my sister in law tried to book they said $10 per hour, I heard them advising other guests $10 and not mentioning per hour, this is really not acceptable. When checking out I paid for a bottle of wine and asked for a receipt but was not given a check out tab and was then advised I need to pay for my wine by another member of staff, the person I had paid had not cleared the payment on the screen, no apology was made. This hotel could be so much better if they had dedicated staff leaders instead it is a shambles and it has put us off ever attending another Iberostar hotel. Read less
Image of the Tripadvisor rating Great Resort, lovely staff!

Nov 25, 2021 327stefanyw

We stayed at the Iberostar Rose Hall Suites for 6 nights and it was a great time. From the get go the staff was attentive and very sweet. Pierre checked us in and answered all of our questions. He helped us upgrade our rooms and was attentive throughout our stay. The rooms were very clean and updated and the food was great. All of the restaurants… Read more
We stayed at the Iberostar Rose Hall Suites for 6 nights and it was a great time. From the get go the staff was attentive and very sweet. Pierre checked us in and answered all of our questions. He helped us upgrade our rooms and was attentive throughout our stay. The rooms were very clean and updated and the food was great. All of the restaurants are delicious and I would recommend at least going to the Steakhouse and Mediterranean restaurants. The pool and wet bar were great, drinks always tasted delicious and the food truck on the beach was great too. I would definitely recommend staying here! Read less
Image of the Tripadvisor rating Great family time

Nov 24, 2021 crystalgarvey55 Mississauga, Canada

I stayed at the Rose Hall Suites in Jamaica. The amenities and the rooms are well maintained, and are very clean. We had the best family time ever. The services from the Iberostar team was impeccable. Everyone is polite, friendly and very helpful. I want to say a special thanks to some of the staff who made our family time memorable. First,… Read more
I stayed at the Rose Hall Suites in Jamaica. The amenities and the rooms are well maintained, and are very clean. We had the best family time ever. The services from the Iberostar team was impeccable. Everyone is polite, friendly and very helpful. I want to say a special thanks to some of the staff who made our family time memorable. First, Angellie who is a great leader. Second, Chef Mark and Dwight for making the amazing Jamaican delights, the bartending team who are talented at making unique drinks. Third, Suize Q who entertained my children at the pool side. Last but not least, I want to say thanks to the life guard Jason who always put a smile on my little ones’ face when we were at the beach or water park. I would recommend the Rose Hall Suits for a family looking a for a good time. Read less
Image of the Tripadvisor rating Service was good

Nov 24, 2021 marsan1 Toronto, Canada

The hotel is still in good shape, nice pools, beach. Do not get a room on 1st floor, go for 0 or 2, first floor is an orphan no direct exit to anything. The real problem is the food and reservation system. First thing we did was try to make dinner reservations, their first offer was 9:00pm. The food at most restaurants and room service was OK at… Read more
The hotel is still in good shape, nice pools, beach. Do not get a room on 1st floor, go for 0 or 2, first floor is an orphan no direct exit to anything. The real problem is the food and reservation system. First thing we did was try to make dinner reservations, their first offer was 9:00pm. The food at most restaurants and room service was OK at best. Jamaican buffet by pools was the best. Read less
Image of the Tripadvisor rating Family Wedding at the Iberostar

Nov 22, 2021 nadriar2021

We had an amazing time at the resort. Pierre at the front desk was very knowledgeable and friendly regarding our check-in and any questions about the hotel. Janice and Shannie from the concierges desk were HILARIOUS!!! They were wonderful in booking our excursions and any other information about the hotel. Jaevon from the pool side bar made it so… Read more
We had an amazing time at the resort. Pierre at the front desk was very knowledgeable and friendly regarding our check-in and any questions about the hotel. Janice and Shannie from the concierges desk were HILARIOUS!!! They were wonderful in booking our excursions and any other information about the hotel. Jaevon from the pool side bar made it so fun and was glad to make us his signature mystery drinks. We had a family wedding and they made sure it was beautiful and lively. They partied with us and they were definitely the life of the party. All the staff are friendly and professional. They treat you like family instantly! Our family are in the process of planning our next trip. Read less