Bad experience
Mar 21, 2019 Globetrottingfamily0
While most of the staff are lovely there are those, especially the older, entitled individuals who are less than friendly. There’s also a complete disconnect between all departments which obviously starts from the executive down. We spent a lot of time working with reservations to secure the best villa for our Family of two adults and three…
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While most of the staff are lovely there are those, especially the older, entitled individuals who are less than friendly. There’s also a complete disconnect between all departments which obviously starts from the executive down. We spent a lot of time working with reservations to secure the best villa for our Family of two adults and three children. On arrival the hotel tried to palm us off with a lessor villa with a shared pool instead of the one we booked, which was private with our own pool and separate guest villa, for our older daughter, about to turn 13 during our stay. We stood our ground and eventually managed to get into the villa we had booked despite the hotels best efforts to move us. Because we have two very young children, eating at 7:30pm was not an option for us so we relied on room service which on every occasion, bar one, was up to an hour or two hours thirty minutes late. Nobody ever bothered to apologize or work with us to make sure this didn’t happen, when we gave up and went to the restaurant are meal for the kids, pizza and pasta, took, on one occasion, an hour and a half to arrive. The worst of it was was yet to come, as an avid tennis player I had booked, well in advance, tennis every day on the clay courts. I had also asked for a coach who was young, energetic and could give me a good workout. I was assured that this had all been arranged weeks before we arrived. On arrival for my first session I was introduced to my coach who was far from young, could barely hit the ball and stood still. I immediately asked for another coach, while doing my best not to offend anyone. I was then given a new coach who could play. On the third session I was fifteen minutes into my game when another guest started screaming and shouting on the edge of the court complaining that the coach teaching her kids was an old man who just stood still, sounds familiar. She then reminded the head coach that he would be better served if he were to consider the villa owners first before anyone else. It was then that the head coach took my coach away, 15 minutes into my session, and give him to this women. As you can imagine I was dumbfounded as to how anyone would think that this was a smart thing to do. Obviously I complained to the head coach who then told me my session was over and to leave the court. I refused and stood my ground demanding the coach return and finish the session, it was at this point that the head coach threatened to “mash my face” if I didn’t leave. This is a first for me at a hotel having said that, I invited him to take his best shot. We’ve been coming to round hill for many years however, never again. The old dudes running the tennis courts need firing, along with some other old dudes who simply collect a salary and resent the idea of service. RoundHill is a lovely place partially filled with great people who are full of smiles and take pride in their work. It’s the few, past their sell by date individuals, bringing the place down.
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