Sunscape Cove Montego Bay

Montego Bay, Jamaica

The hotel

All the customary Caribbean luxuries come as standard here: squeaky soft white sands, impossibly blue sea, tropical gardens, and Jamaican entertainment. But Sunscape Cove has a few extra tricks up its short summery sleeves. Things like its setting, on a private peninsula wrapped by Montego Bay Marine Park, with its protected swimming spots and snorkelling. Promising ‘Unlimited-Fun®’ and an automatic ‘Sun Club’ upgrade, you get endless land and water activities, unlimited drinks, and 24-hour dining, all completely complimentary, and covered by eight eateries, seven bars and room service. You even get access-all-areas at Sunscape Splash next door, where pleasures include the incredible Pirate’s Paradise Waterpark. In fact, little VIPs are well-catered for at Sunscape Cove, with a science, nature and exploration themed Explorer’s Club, teens’ Core Zone, and in-room cartoons, milk and cookies all included.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Honeymoon
  • Room Service
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Beachfront location
  • Golf
  • Tennis

Where is it

Located within the Montego Bay Marine Park, Jamaica's first and fully underwater national park with protected swimming areas and superb snorkeling. Montego Bay's "Hip Strip" with shops, restaurants and bars is just a 10-minute drive away. Transfer time from Montego Bay Airport: 15 minutes.

Hotel information

122 rooms and suites. All with private patio or balcony, air-conditioning, individual climate control, cable TV, safe, coffee/tea maker, mini-bar (replenished daily with soft drinks, juice, bottled water and beer), telephone, complimentary toiletries, hairdryer and iron and board. Sun Club Garden View Rooms offer views of the beautifully manicured gardens, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children. Located in the peaceful Oasis building.

All Inclusive of: Unlimited-Fun® inclusions consist of spacious guest rooms and suites with private balcony or terrace. Family-friendly accommodations including connecting rooms and in-room kid’s amenities. Family check-in experience including red carpet stairs, a welcome treat and resort passports for kids. 24-hour access to food and beverage options including kid-friendly menu options. A variety of buffet and à la carte restaurants without reservations required. Bars and lounges serving international and domestic brand beverages. Unlimited fruit juices, soft drinks and snacks. In-room mini-bar with soft drinks, juice and beer. Endless daily land and water activities for all ages. Live music and local entertainment. Explorer’s Club for Kids and Core Zone Teens Club. No wristbands required.

Sun Club Ocean View Rooms with views of the gardens and of the Caribbean Sea. With either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children. Located in the peaceful Oasis building, just a few steps from the beach.

Sun Club Family Garden View Rooms are perfect for families with views of the beautiful gardens. These rooms offer either 1 king-size bed or 2 double beds along with a children's bunk bed, sleeping maximum 3 adults and 2 children or 2 adults and 3 children. Located in the peaceful Oasis building.

Sun Club Family Ocean View Rooms with stunning views of the Caribbean Sea. These rooms offer either 1 king-size bed or 2 double beds along with a children's bunk bed, sleeping maximum 3 adults and 2 children or 2 adults and 3 children. Located in the peaceful Oasis building.

Sun Club Junior Suite Ocean View Rooms with enlarged private balcony overlook the gardens and the Caribbean Sea. Featuring a 4-poster king-size bed and sitting area with sofa. Sleeping maximum 2 adults. Located on the 2nd floor of the Oasis building.

Sun Club Deluxe Beach Front Rooms are located directly on the beach, rooms allocated on the ground floor will have direct access to the beach. Complimentary butler service between the hours of 8:00am-8:00pm. With 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children. Located in the in the peaceful Oasis building.

Sun Club guests receive the following additional services and amenities:

  • Personalised check-in and check-out with concierge service
  • Preferential status and amenities
  • Private Sun Club Lounge
  • Two restaurants and two bars exclusively for Sun Club guests
  • Mini-bar service refreshed daily and upgraded bath amenities
  • Complimentary WiFi access in Sun Club Lounge
  • Daily continental breakfast service, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors served in the lounge
  • Cartoons available in room
  • Milk, cookies and other special treats
  • Room service from 7:00am-11:00pm
  • Exclusive Virgin Holidays benefits

    - Express check-in

    - Bottle of rum in room upon arrival

    - Receive $400 resort coupons per room per stay (terms and conditions apply)

  • Booking Bonus: Book by 30 Apr '20 to receive up to 30% off the accommodation cost between 22 Aug–31 Oct '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

  • Booking Bonus: Book by 31 Jul '20 to receive up to 30% off the accommodation cost between 1 Nov–31 Dec '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

  • Kids Stay and Eat Free: 1st child (3-12 years) stays and eats free when sharing a room with one or two adults, for travel completed between 2 Jan–3 Apr '20, 14 Apr-10 Jul '20 and 22 Aug-23 Dec '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable. 

  • Booking bonus: book by 30 Apr '20 and save up to 35% off the accommodation cost for travel between 1 Mar–23 Dec '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

Why is this a Virgin Holidays Favourite?

The quieter sister hotel to Sunscape Splash where guests can enjoy the benefits of both

Family-friendly mini-bar inclusions to help keep the kids happy

Exclusive Virgin Holidays benefits:

  • Bottle of rum in room on arrival
  • Receive $400 resort coupons per room per stay (terms and conditions apply

8 reservation-free restaurants (2 exclusive to Sunscape Cove guests): Windows (open-air restaurant serving buffet breakfast, lunch and dinner), Portofino (authentic Italian cuisine), Gohan (Pan-Asian delicacies), Seaside Grill (open for dinner only), Barefoot Grill (serving lunch, dinner and late night bites from 10:00pm-6:00am), Da Mario (Italian cuisine, open for dinner) and Coco Cafè (coffees, teas, pastries and deli snacks. Open 24-hours). Terrace Restaurant (outdoor setting serving International favourites of Montego Bay's cuisine for breakfast, lunch and dinner) and Da Mario (dinner only, Italian cuisine served à la carte in a Trattoria-like setting) are exclusive to Sun Club guests only. 7 bars: Starlight, Manatees, Barracuda, Sugar Reef and Rendezvous. Oasis Lobby Bar and The Terrace Bar are exclusive to Sun Club guests only.

Live music and local entertainment. Movies on the beach.

4 swimming pools: 1 main pool with a swim-up bar, an activities pool, a quiet pool and a children's pool. Pirate’s Paradise Waterpark, featuring a full-size pirate ship and fort, a 40-foot pirate's plank bridge, a lazy river and a pair of 250-foot waterslides. Fully equipped fitness centre, Sunscape Spa* by Pevonia® with treatments including massages, facials, body scrubs, reflexology, manicures and pedicures. Beach volleyball, 2 tennis courts, Jamaican cooking lessons, movies on the beach, bocce ball, board games, dance and patois lessons, local golf courses*. Water sports include kayaks, snorkelling, windsurfing and scuba-diving*. Motorised water sports* can be found locally. Explorer's Club for children age 3-12 years (open daily 8:00am-9:00pm), Core Zone Teens' Club for children age 13-17 years (9:00am-11:00pm). Multi-functional playing area.

Concierge service and 24-hour front desk service. Tours and transportation desk*. In-room babysitting*. Airport transportation*. Laundry/dry-cleaning services*. Car rental*. Gift shop and Pirate's gift shop. Complimentary WiFi. Wheelchair rental*.

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Evening dress code: trainers/tennis shoes or dress sandals, dress shirts with short sleeves or collared shirts. No sleeveless shirts or flip-flops. Long pants required for men.

Please note: cots and rollaway beds are available on request at an additional cost.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1007)
  • Very good (566)
  • Average (240)
  • Poor (101)
  • Terrible (66)
Image of the Tripadvisor rating Why not to consider this resort

Apr 4, 2020 ShreyaS803 Mississauga, Canada

Overall my experience was negative and the cons outweigh the pros... So I don't have much positive to say about the resort. Rooms: It's a family resort but no elevator so it was difficult when they couldn't accomodate our 1st floor request for part of our stay. We had to carry two strollers up and down the stairs everytime we took the kids… Read more
Overall my experience was negative and the cons outweigh the pros... So I don't have much positive to say about the resort. Rooms: It's a family resort but no elevator so it was difficult when they couldn't accomodate our 1st floor request for part of our stay. We had to carry two strollers up and down the stairs everytime we took the kids out. Rooms: We also requested a crib for the baby - it arrived 7 hours after we got the room and only because I called them 3 times to followup. Once the crib was set up, the room was so tight we had zero walking space... We would jump across beds to get to the door. Kids food: Food for kids was very limited, and the limited variety was poorly made. For example their pizza is made on flatbread that is hard and stale (pic attached). Pasta at the restaurants had no flavors not even salt. Fries were the only decent option for kids (is that even considered a meal?) Food: Their buffet options are quite limited, and the flavors are just not upto par. One evening we ordered a basil pasta and there was no basil (pic attached)! And the pasta sauce was a low quality bechamel sauce without any seasoning or spices. Ordered risotto another time and the vegetables were raw and not even slightly cooked/sauteed. They don't have any smoothies or fresh juice at buffet. We traveled with a vegetarian in our group and they pretty much ate potatoes and pasta due to limited options. The bars: drinks at only the lobby premium bar are good, but other bars on the resort watered down the drinks quite a bit. The bars and pools open pretty late - I think 10 am it was. We also got scammed by their onsite photographer, and the resort provided zero help. We purchased two photos from them and were informed that the photos would be emailed later that day (we were checking out the same day so we left in a hurry to catch our shuttle.) When we landed back home we saw they only emailed one photo. It's been 4 months with several follow up emails and pretty much pleas from my end - which the photographer has ignored over and over again, and the resort has offered zero help in this situation. The photographer works out of the resort lobby and not once did the resort bother to followup for me. Resort continuously ignored my request for help and refused to speak to the photographer to see what the problem is. It was out first trip with our newborn and so the photos served an important memory to us and still absolutely no care by Sunscape Cove, its head office AMR Resorts, nor the photographer. After multiple requests and emails to all these people, it's unfortunate but I never recieved the photo with our baby or a response. Read less
Image of the Tripadvisor rating Heaven on Earth

Mar 21, 2020 169erinj

Taking a trip here during the nationwide pandemic is not ideal circumstances, but we LOVED every minute of it! The location was amazing with several beach areas (one right outside of our first-floor hotel room)! A swim-up bar area, lazy river, and several spots for kids. They had a game hut full of items for entertainment, vendors lining the… Read more
Taking a trip here during the nationwide pandemic is not ideal circumstances, but we LOVED every minute of it! The location was amazing with several beach areas (one right outside of our first-floor hotel room)! A swim-up bar area, lazy river, and several spots for kids. They had a game hut full of items for entertainment, vendors lining the inside of one bar area for travel free shopping of local goods, and so much more! The food was incredible! Five restaurants were available for splash members and two additional restaurants since we were staying at the Cove. At many all-inclusive places, the food can be a drag, but this was no joke! From appetizers to entrees and desserts, everything was delicious. Shekira started off our mornings serving us at the restaurant with such amazing hospitality. The best part of this place, by far were the people that were caring for us. They were always incredibly nice and genuinely wanted us to do nothing but relax and enjoy our time. Shaun, the first man we met, took our bags and refused to have me help, saying this is your paradise and no help is needed. Then we met Tiffany, a wonderful front desk person who helped us to upgrade our rooms from the Splash resort to the Cove. Carlisha and Vinroy, our butlers, took incredible care of us! Making sure we had everything we needed and could always be in contact with them. They truly went above and beyond to provide for us as guests. The bartenders always had a great signature drink and a smile on their faces! Some of our favorites were Shemar, Novar, Cruze, Richard, and so many others! OD came around on the segway by the beach and showed us how to ride it! Really fun guy and always helpful when we needed him! The spa was incredible and the staff there are amazing! They explained each service to us and made sure to provide such great care of us during our massages and facials! Mr. Wise was a great tour guide for our downtown shopping excursion! Offering great advice and guidance about where to shop and how the folks in Jamaica operate. I could say so much more, but just know, THIS is the place in Jamaica that you want to be! Read less
Image of the Tripadvisor rating Wedding, Honeymoon, Vacation

Mar 18, 2020 NicoleandJason311 Windber, Pennsylvania

Beautiful country, resort and friendliest people that work very hard to make sure you enjoy your stay. We got married on the beach and enjoyed several excursions. All the staff was wonderful especially Carlisha our butler she was awesome all 8 days of the trip. The wedding department was great and made our day special. Can't wait to go back for… Read more
Beautiful country, resort and friendliest people that work very hard to make sure you enjoy your stay. We got married on the beach and enjoyed several excursions. All the staff was wonderful especially Carlisha our butler she was awesome all 8 days of the trip. The wedding department was great and made our day special. Can't wait to go back for our anniversary Read less
Image of the Tripadvisor rating Good food, friendly (kitchen) staff

Mar 11, 2020 F7705XZdaveb

Food is pretty great, and the entertainment is nothing to complain about! The staff is friendly EXCEPT for the towel booth “gentleman” and the “life guards”. Towel service guys are incredibly rude when you ask for a towel If they’re out (how are we supposed to know, make a sign or something) the “life guards” are incredibly rude and the one at… Read more
Food is pretty great, and the entertainment is nothing to complain about! The staff is friendly EXCEPT for the towel booth “gentleman” and the “life guards”. Towel service guys are incredibly rude when you ask for a towel If they’re out (how are we supposed to know, make a sign or something) the “life guards” are incredibly rude and the one at the top of the slides is literally SLEEPING on the job. However, the kitchen staff/waiters are all so incredibly kind. Read less
Image of the Tripadvisor rating Property Recon

Mar 4, 2020 180micaelv Lansing, Iowa

This was a trip taken to check out the resort as a potential place to take our kids & grandkids. As such, we didn't have our expectations for a truly upscale experience set too high. The property itself is in need of updating (painting and patching up of the water features, pools, lazy river, etc). The in room mini bar was disappointing in terms… Read more
This was a trip taken to check out the resort as a potential place to take our kids & grandkids. As such, we didn't have our expectations for a truly upscale experience set too high. The property itself is in need of updating (painting and patching up of the water features, pools, lazy river, etc). The in room mini bar was disappointing in terms of both selection and quantity. The various bars around the resort had no premium liquors anywhere. They were also understaffed and pretty slow to serve you. The variety and quality of food available on property was a very pleasant surprise. All of the meals were delicious, prepared to order, and were served with a great deal of care and pride. Albert, the restaurant manger, and staff made each meal a great experience. The beach area was pretty small for a resort of this size, and there were not enough palapas or chaise lounge chairs for the number of guests present during our time there. Read less