Sunscape Splash Montego Bay

Montego Bay, Jamaica

The hotel

A large resort on its own private peninsula with over 1,800 ft of white sand beach, the Sunscape Splash Montego Bay has a fantastic range of activities available for everyone to enjoy on an Unlimited-Fun® getaway. Families will particularly appreciate The Explorer's Club, for kids aged 3-12 years, and the Core Zone Teens Club with pool tables, video games and a host of activities. Both facilities are located in the Pirates’ Paradise Waterpark with two giant slides, Blackbeard’s Lazy River and a Pirates ship! While the kids are enjoying themselves, you can sneak off to the spa for a relaxing treatment. Remember though, you are not just limited to the extensive list of on-site activities, as the Sunscape Montego Bay Jamaica is ideally located within reach of several local points of interest including Dunn's River Falls and five unique golf courses for the golfing enthusiasts amongst you. With five restaurants to choose from you can savour a variety of international cuisine and come dark, venture to one of five bars and kick back in true Jamaican style, while listening to some authentic live music, sipping on a refreshing cocktail — perfect! Whatsmore, Sun Club Guests have access to two additional restaurants and bars, so treat yourself to an upgraded package for exclusive benefits and tuck into breakfast at the Terrace Restaurant or for dinner, feast upon some Italian cuisine at Da Mario.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Families
  • Honeymoon
  • Kids Club
  • Teen Club
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym

Where is it

Located within the Montego Bay Marine Park, Jamaica's first and fully underwater national park with protected swimming areas and superb snorkeling. Montego Bay's "Hip Strip" with shops, restaurants and bars is just a 10-minute drive away. Transfer time from Montego Bay Airport: 15 minutes.

Hotel information

308 rooms and suites. All with private patio or balcony, air-conditioning, individual climate control, cable TV, safe, coffee/tea maker, mini-bar (soft drinks, juice, bottled water and beer refreshed upon request), telephone, complimentary toiletries, hairdryer and iron and board. Deluxe Room located in the Sunrise and Sunset Towers, with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child, or 2 adults and 2 children.

All Inclusive of: Unlimited-Fun® inclusions consist of spacious guest rooms and suites with private balcony or terrace. Family-friendly accommodations including connecting rooms and in-room kid’s amenities. Family check-in experience including red carpet stairs, a welcome treat and resort passports for kids. 24-hour access to food and beverage options including kid-friendly menu options. A variety of buffet and à la carte restaurants without reservations required. Bars and lounges serving international and domestic brand beverages and wine by the glass. Unlimited fruit juices, soft drinks and snacks. In-room mini-bar with soft drinks, juice, bottled water and beer. Endless daily land and water activities for all ages. Live music and local entertainment. Explorer’s Club for Kids and Core Zone Teens Club. No wristbands required.

Deluxe Bayview Rooms with views of the Montego Bay city vistas and cruise pier. Located in Sunrise and Sunset Towers with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Deluxe Ocean View Rooms offer views of the Caribbean Sea and Montego Bay Marine Park. With 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children. Located in Sunrise and Sunset Towers.

Deluxe Ocean Front Rooms have beautiful views of the Caribbean Sea with a beach facing balcony to catch the evening sunsets. With either 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children. Located in Sunrise and Sunset Towers.

Sun Club 1-Bedroom Suite Ocean Front Rooms are ideal for families or groups of friends as they offer more space and stunning ocean views from the oversized balcony. There is ample closet space, dresser, two 50" flat screen TVs, upgraded bathroom with whirlpool and shower, a 4-poster king-size bed in the master bedroom and a separate living area with a sofa bed, sleeping maximum 3 adults and 1 child, or 2 adults and 2 children. Located in the Sunrise or Sunset Towers.

Sun Club guests receive the following additional services and amenities:

  • Personalised check-in and check-out with concierge service
  • Preferential status and amenities
  • Private Sun Club Lounge
  • Two restaurants and two bars exclusively for Sun Club guests
  • Mini-bar service refreshed daily and upgraded bath amenities
  • Complimentary WiFi access in Sun Club Lounge
  • Daily continental breakfast service, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors served in the lounge
  • Cartoons available in room
  • Milk, cookies and other special treats
  • Room service from 7:00am-11:00pm
  • Jamaican cooking lessons
  • Exclusive Virgin Holidays benefits

    - Express check-in

    - Bottle of rum in room upon arrival

    - Receive $200 resort coupons per stay (terms and conditions apply)

  • Booking Bonus: Book by 29 Feb '20 to receive up to 30% off the accommodation cost between 1 May–31 Oct '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

  • Booking Bonus: Book by 31 Jul '20 to receive up to 30% off the accommodation cost between 1 Nov–31 Dec '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

  • Kids Stay and Eat Free: 1st child (3-12 years) stays and eats free when sharing a room with one or two adults, for travel completed between 2 Jan–3 Apr '20, 14 Apr-10 Jul '20 and 22 Aug-23 Dec '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable. 

  • Booking bonus: book by 31 Jan '20 and save up to 50% off the accommodation cost for travel between 1 Jan-23 Dec '20. Blackout dates apply.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

Why is this a Virgin Holidays Favourite?

Ideal family friendly resort with endless daily activities

Pirate's Paradise Waterpark will keep the whole family entertained

Children will love the Explorer's club

Exclusive Virgin Holidays benefits:

  • Express check-in
  • Bottle of rum in room on arrival
  • Receive $200 resort coupons per stay (terms and conditions apply)

6 restaurants (no reservations needed): Windows (open-air restaurant serving buffet breakfast, lunch and dinner), Portofino (authentic Italian cuisine), Gohan (Pan-Asian delicacies), Seaside Grill (open for dinner only), Barefoot Grill (serving lunch and late night bites 10:00pm–6:00am), Da Mario (Italian cuisine, open for dinner, exclusive for Sun Club guests) and Coco Cafe (coffees, teas, pastries and deli snacks. Open 24-hours). There are a further 2 restaurants available to Sun Club guests only, Terrace Restaurant (International favourites and a touch of Jamaican cuisine, serving breakfast, lunch and dinner) and Da Mario (dinner only, Mediterranean cuisine served à la carte in a Trattoria-like setting). 5 bars: Starlight, Manatees, Barracuda, Sugar Reef and Rendezvous. 2 further bars available for Sun Club guests only, Oasis Lobby Bar and The Terrace Bar. Restaurant hours and availability are subject to change. Restaurants open on a rotation basis, subject to change.

Live music and local entertainment. Music lounge. Movies on the beach.

5 swimming pools: 1 main pool with a swim-up bar, an activities pool, a quiet pool and a children's pool. Pirate’s Paradise Waterpark, featuring a full-size pirate ship and fort, a 40-foot pirate's plank bridge, a lazy river and a pair of 250-foot waterslides. Sunscape Spa*. Fully equipped fitness centre. Water sports include windsurfing, kayaks, snorkelling and scuba-diving*. Motorised water sports* can be found locally. Beach volleyball. 2 tennis courts. Horseshoes, bean bag toss, bocce ball and board games. Movies on the beach, dance and patois lessons. Local golf courses*. Explorer's Club for children age 3-12 years (open daily 8:00am-9:00pm), Core Zone Teens' Club for children age 13-17 years (10:00am-10:00pm). Multi-functional playing area.

Concierge service and 24-hour front desk service. Tours and transportation desk*. In-room babysitting*. Airport transportation*. Laundry/dry-cleaning services*. Car rental*. Gift shop and Pirate's gift shop. Complimentary WiFi access is available in the lobby area. Wheelchair rental*.

Good general access for guests who are able to walk short distances and can manage up to six steps. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Evening dress code: trainers/tennis shoes or dress sandals, dress shirts with short sleeves or collared shirts. No sleeveless shirts or flip-flops. Long pants required for men.

Please note: complimentary WiFi access is available in the lobby area. Additional costs apply elsewhere.

Please note: cots and Rollaway beds are available on request at an additional cost.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2575)
  • Very good (2824)
  • Average (1293)
  • Poor (619)
  • Terrible (523)
Image of the Tripadvisor rating Sunscape Jamaica

Jan 15, 2020 744jeannieh Peoria, Illinois

Beach is fair, little rocky. Food was exceptional, Alcohol and service exceptional. Staff are very friendly, go above and beyond. Rooms clean, bed uncomfortable and pillows small/lumpy. Apparently resort owned by some rich billionaire that is sucking everything they can out of the resort and not maintaining and fixing it up, needs some work.
Image of the Tripadvisor rating Sunscape Splash review

Jan 15, 2020 sea2ski Sheffield Lake, Ohio

We visited the resort after Christmas....for a family New Years getaway in the sun. We selected the resort mostly for the water park......to occupy our 6 year old. The vacation wasn’t a failure, but we won’t be back, nor could we recommend it to others. Here’s my balanced assessment. Cons: 1. The food was terrible. We stayed at the… Read more
We visited the resort after Christmas....for a family New Years getaway in the sun. We selected the resort mostly for the water park......to occupy our 6 year old. The vacation wasn’t a failure, but we won’t be back, nor could we recommend it to others. Here’s my balanced assessment. Cons: 1. The food was terrible. We stayed at the Cove....which gave us access to a limited access restaurant there. Breakfast was good, if ordered a la carte, but the buffet was small and poor quality. We tried other restaurants at the resort.....the Italian was terrible...the Seaside Grill was OK’ish.....and the buffet failed us multiple times, even though it had a very broad selection. We actually went next door to the Hard Rock one night to get a better meal....which says a lot right there. Sadly....my best meals were the oatmeal for breakfast, and a burger and hot dog for lunch on separate occasions. Two thumbs down on the kitchens. 2. The drinks....were not much better than the food. Drink beer when you’re there. Except for the gin....the alcohol was bottom shelf....at least the vodka and tequila. I’m blaming the quality of the ingredients here. The lobby bar at the Cove was more passable...as they had mid-tier products for vodka and rum. We switched to ordering half red wine with half OJ....to make a rough Sangria for the back half of the week. We couldn’t take another cocktail. 3. The beach. It appears man made...but it looks nice enough. The problem....was the smell. Think about a whiff between swamp gas or septic. It’s weedy....which makes for better snorkelling, but among the weeds, the bottom is sludgey, not sandy. There are a few strips of sand that are enjoyable to walk out on,..and that’s where you see everyone congregate. Our room at The Cove overlooked the beach....and sadly....we rarely used it. 4. Beach and pool chairs. Get them while they’re free. Hotel policy says that you can’t hold them unoccupied for more than 30 minutes. This rule was neither enforced nor obeyed. If you aren’t laying claim by 7:30 AM, you are not getting one. 5. Towels. They must have become scarce. I heard multiple complaints about room towels by the guests. We had 3 people in our room....and had 2 towels. I talked to another guest who had 4 people....and one towel. I am not sure why they were short. Two calls to room service, followed by promises of more towels, did not materialize in any being delivered. We relied on our Butler to drop off pool towels for us the night before. Pool towels, you have to queue for. I was happy we had an arrangement with our assigned Butler.....as I saw people lined up for more than 30 minutes in the morning to get pool towels. ...no doubt to mark their chairs as occupied in the morning. 6. Room. Very tight. Bathroom....one person at a time. Doors adjoining the neighbour’s room are poor sound barriers. Very noisy....so watch your voice level. Pros: 1. We had great weather.. sunny and not too hot. Nice breeze. 2. Kids Club......our child loved it. Lots of arts and crafts and stage opportunities. The staff did a great job....freeing up mum and dad for some relaxation. 3. Water park/slides. We chose the resort for the park.....and it did not disappoint. The slides are tall and fast, and the lazy river has a good current. 4. Scuba. The rental equipment was in better shape than I would have imagined. The service was great. The dives themselves....were so so.....and for whatever reason, the dive master was determined to keep them to 45 minutes max. You’ll come up with plenty of air left. 5. Butler. If you stay at the Cove (beachfront rooms) they assign you a butler. Vinroy....helped us out with beach towels and dinner reservations. He was a great help. Two thumbs up for Vinroy. 6. Staff. The staff were generally quite friendly. Summary: My wife and I were disappointed with the above, but enjoyed good weather and a relaxing trip, so, as first mentioned, not a total failure. My daughter loved the kid’s club and the water park. She’ll tell you it was the best vacation ever. She would go back....we would not. Management tips: Some of the issues are easily overcome....it just needs some small management interventions. 1. Invest in room towels. That you are shorting guests is crazy. There should be at least a towel per guest. You know who’s coming....plan ahead. 2. Place pool towel dispensers around the pools....to provide clean towels on demand.....and have receptacles for the used towels. People left them lying on chairs....which made them look reserved....or took them back to their rooms. 3. Address the chair issue. When I went to dive at about 7:30 AM and walked by the pools and along the beach, I estimate that 80% of the chairs were already claimed. ..with few actual occupants. You need more chairs.....and better policy enforcement. 4. Invest in better bar products. I’m not asking for top shelf. Mid-shelf would do. The drink quality was poor. 5. Investigate the food quality. The hotel ownership is Italian. Have them visit the Italian restaurant ..and tell me how it’s considered Italian. The pictures below do the resort more justice than it deserves. Read less
Image of the Tripadvisor rating horrible resort

Jan 14, 2020 Cgonell824

First of all i must say that the pictures look like NOTHING on the website. Our first night the shower in my room didnt work for at least 15 hrs I couldnt shower. This looked nothing like a resort it looks like a water park instead.the rooms look like if we were still in the 80's.They only have one buffet. If you looking for a resort dont go to… Read more
First of all i must say that the pictures look like NOTHING on the website. Our first night the shower in my room didnt work for at least 15 hrs I couldnt shower. This looked nothing like a resort it looks like a water park instead.the rooms look like if we were still in the 80's.They only have one buffet. If you looking for a resort dont go to sunscape splash I regret this big time and i saw the reviews on the cheap Caribbean website and i should of listen to them whoever is reading this dont make the same mistake trust me I did,DONT do it. if anybody is looking for a great resort that's worth it they to get something like bahia principe or dreams u wont regret that. That's an resort those resort will take ur breath away.i meant a great lady who's a staff in sunscape splash her name is melonie she was really helpful i love the way she took care of us she was really nice and great I would never forget how she spend time with my family.spending a whole week here was a waste of time still waiting on cheap Caribbean to call me to relocate me to another resort and still no answer Read less
Image of the Tripadvisor rating Falisha - Bartender

Jan 14, 2020 bpruitt16

My girlfriend and I met Felisha while she was bartending and she was AWESOME. She went out of her way to say hi to us whenever we saw her and remembered our names the whole week! She was very personable, friendly, approachable, funny and overall made the trip amazing! Promote this girl!
Image of the Tripadvisor rating Great Stay

Jan 13, 2020 KWHenry Kingston, Jamaica

My family and I had to book into Sunscape at short notice over the New Year's period as we had an awful experience at a nearby resort and decided to check out early. From arrival to departure at Sunscape we were treated like family and fully taken care of by all the staff. The facilities are a little dated but the level of warmth and service from… Read more
My family and I had to book into Sunscape at short notice over the New Year's period as we had an awful experience at a nearby resort and decided to check out early. From arrival to departure at Sunscape we were treated like family and fully taken care of by all the staff. The facilities are a little dated but the level of warmth and service from all the staff made us feel totally relaxed and at home. We would definitely return in the future. Read less