Grand Oasis Sens

Cancun, Mexico

The hotel

Only adults are invited to stay at Grand Oasis Sens. That’s the first way they guarantee a grown-up vibe and ultra-relaxing paradise. The other way is their dedication to sensory experiences. Whether you’re feeling the sand beneath your toes on the beach; staring into the infinite blue sky, sea, and swimming pool as you bathe beachfront; listening to the soundtrack of the sea by day and show-stopping entertainment by night; or dining in the dark at The Black Hole — which delivers a sensory dining experience that’s both innovative and delicious. With 12 restaurants, 11 bars, and 2 beach clubs to its name, the dining here covers everything from Benazuza’s gourmet molecular fare to the Ice Cream Parlour’s refreshing treats. And its prime spot on Cancun’s Hotel Zone means you’ve got world-class shopping within easy reach.

Amenities

  • Bar
  • Romantic
  • Spa
  • Swimming Pool
  • Wedding
  • Honeymoon
  • No Smoking
  • Night Club
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym

Where is it

Located within Cancun's Hotel Zone, close to many shopping malls, bars and restaurants. Transfer time from airport: 25 minutes.

Hotel information

427 rooms and suites. All with air-conditioning, 42" HD flat-screen TV, stocked mini-bar (refilled daily), coffee maker, telephone*, WiFi access*, USB ports, alarm clock, safe, iPod docking station, robes, slippers and a hairdryer. Standard Rooms feature views over the pool or Nichupte Lagoon and have either 1 king-size bed or 2 double beds (on request only), sleeping maximum 3 adults.

All Inclusive of: All meals, snacks, alcoholic and non-alcoholic beverages. All activities and entertainment unless otherwise stated. 

Please note: Virgin Holidays guests receive priority check-in.

Ocean View Rooms offer stunning views across the Caribbean sea or Nichupte Lagoon and have either 1 king-size bed or 2 double beds (on request only), sleeping maximum 3 adults.

Sian Ka'an — Heaven's Door in Mayan — is an elite category at Oasis Grand Sens offering exclusive benefits to include:

  • Premium amenities
  • Private check-in/check-out
  • Early check-in and late check-out
  • Premium beverages
  • Private VIP Lounge
  • Smart Car hire included (insurance is required*, preferential rates)
  • Exclusive Beach Club
  • No additional supplement required at Benazuza Restaurant
  • Complimentary WiFi access

Sian Ka'an Rooms feature a private pool, terrace, complimentary beach bag and a premium mini-bar (re-stocked daily), with either 1 king-size bed or 2 double beds (on request only), sleeping maximum 3 adults.

  • Free Weddings: conditions apply. More information can be found here

12 restaurants: Restaurant Benazuza (gourmet molecular cuisine, dinner* [included for Sian Ka'an guests], reservations and dress code required), Black Hole Restaurant (dinner in the dark! Reservations and dress code required), Sakura Sunset Restaurant (Japanese and Peruvian cuisine, open for dinner, reservations and dress code required), The Box Restaurant (gastrobar serving small gourmet snacks, tapas and appetisers, open for dinner), Careyes Restaurant (seafood and grill, open for dinner. Reservations and dress code required), Moonlight (Italian cuisine, open for lunch and dinner), Restaurant Muerdeme Mucho (Mexican cuisine, open for lunch and dinner), Maki Tako (Japanese-Mexcian fusion, open for dinner), Coba (International buffet, open for breakfast and dinner), Sushi Bar (open for lunch), Hippie Chic (grill and barbecue, open for lunch), Café del Mar (gourmet snacks, open for lunch for Sian Ka'an guests only). 11 bars: Havana Cigar Bar, VIP Lounge, Kinky Nightclub, Sakura Sunset Bar, Piano Lobby Bar, Coffee & Me, Sian Ka'an Beach Club (exclusive to Oasis Sian Ka'an guests only), Careyes Bar, Mare Beach Club Bar, Sushi Bar and Wet Bar. 24-hour room service*.

Nightly entertainment to include a mix of concerts, dance shows and theatre performances. Kinky Nightclub. Theme parties, daily activities.

3 swimming pools. Fitness centre, sauna. Sensoria Spa* including beauty services, therapeutic massages, body wraps and treatments.

24-hour reception. Currency exchange, complimentary on-site parking. On-call doctor*, laundry service* and on-site shop. Barbers*. Tour desk*. Smart car hire*.

*Denotes local charge.

Please note: Guests must be aged 21 and over. 

Please note: rooms with 2 double beds are limited and are on a request basis only, and are located on the second, third and fourth levels of the hotel.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2429)
  • Very good (1720)
  • Average (1013)
  • Poor (597)
  • Terrible (768)
Image of the Tripadvisor rating Fun and Relaxing Resort at a Great Price

May 18, 2019 jessicamas Fort Worth, Texas

This was my first time enjoying an all-inclusive resort and Grand Oasis Sens set a high bar for my standards. The staff was extremely friendly and accommodating from the minute we stepped into the resorts. The basic room was a great size, there was a huge tub, and we received an ocean view without asking. The restaurants included in the general… Read more
This was my first time enjoying an all-inclusive resort and Grand Oasis Sens set a high bar for my standards. The staff was extremely friendly and accommodating from the minute we stepped into the resorts. The basic room was a great size, there was a huge tub, and we received an ocean view without asking. The restaurants included in the general package were good and had the variety was awesome. Sakura was heavenly!! The burlesque show was fun at the resort’s club, but we felt like they could have offered more shows or events. The only major complaint was the air conditioning. We and our friends had issues with it, but maintenance was prompt in fixing it. Overall a great deal for the price and offers all the basic amenities you need. Read less
Image of the Tripadvisor rating poor conditions of rooms

May 17, 2019 Kevin B New York City, New York

Staff were very friendly. we stayed for 3nights the air conditioner didnt work at all.. we had to go 3 times to the front desk plus couple calls before someone went to check the AC... but they failed as they never fixed. the room temp was 80 degrees F. they didnt want to changed room i even asked for at least a fan and nothing .. I requested to… Read more
Staff were very friendly. we stayed for 3nights the air conditioner didnt work at all.. we had to go 3 times to the front desk plus couple calls before someone went to check the AC... but they failed as they never fixed. the room temp was 80 degrees F. they didnt want to changed room i even asked for at least a fan and nothing .. I requested to speak with a manager and they told me no manager available. Food was ok and drinks option very few options..at least at the pool area and beach bar there was like 4 different bottles of liquor plus beer and margaritas. bathroom need an update very old and poor conditions. Read less
Image of the Tripadvisor rating DO NOT STAY HERE!!!

May 16, 2019 ladyt20152019 Erlanger, Kentucky

Don't bother and go somewhere else. We got here on Sunday and complained about issues with our room and asked for a manager. Nothing happened and never saw anyone. Then construction started right outside our room. Constant drilling and banging where you couldn't even relax after a long day at the pool and beach. We complained again for several… Read more
Don't bother and go somewhere else. We got here on Sunday and complained about issues with our room and asked for a manager. Nothing happened and never saw anyone. Then construction started right outside our room. Constant drilling and banging where you couldn't even relax after a long day at the pool and beach. We complained again for several days and asked for the manager again and still nothing. Finally after sitting in the lobby for over an hour we finally talk to the supervisor and she basically tells us they are full and can't switch our rooms. She then tells us that if we don't like the noise to go spend more money to stay somewhere else for the rest of our stay, theres nothing they can do. They absolutely do not care about their customers or making sure they have a good and relaxing vacation. They basically feel that since they already have your money so they are not going to do anything more to make you feel welcomed. We also saw several other people complain and it was the same that there was nothing they could do. I will never stay here again and I will never book any of my clients at this resort or any Oasis brand resort. Read less
Image of the Tripadvisor rating A Resort in Transition

May 16, 2019 hbruced Westlake Village, California

Owned by a Mexican resort company with numerous properties this 25-year-old property is being sold in two weeks to another such company, Secrets. It really is showing it's age and many rooms and some facilities are under renovation right now. The hotel had no electricity when I wanted to check in (at noon) but it was back on five hours later. … Read more
Owned by a Mexican resort company with numerous properties this 25-year-old property is being sold in two weeks to another such company, Secrets. It really is showing it's age and many rooms and some facilities are under renovation right now. The hotel had no electricity when I wanted to check in (at noon) but it was back on five hours later. Food was decent. Hotel is not very full due to rooms being out-of-order for the renovation. A massage is $117 plus tip but I took a taxi down town ($20 ea way) for a great massage for $27 plus tip. Staff have no idea if they are going to have a job with the new company but attitudes/service were very good anyway. Read less
Image of the Tripadvisor rating Girls trip

May 15, 2019 Marie L

Decent hotel. But love to give a big shout out to Tito's from Buffet server has great personality and treated us very well. Ask for Tito you won't regret. Great view. Truly relaxing place.Gotta try the sushi bar is great. All you can drink thru the hotel starting from 10am. How cool is that...