Grand Oasis Sens

Cancun, Mexico

The hotel

Only adults are invited to stay at Grand Oasis Sens. That’s the first way they guarantee a grown-up vibe and ultra-relaxing paradise. The other way is their dedication to sensory experiences. Whether you’re feeling the sand beneath your toes on the beach; staring into the infinite blue sky, sea, and swimming pool as you bathe beachfront; listening to the soundtrack of the sea by day and show-stopping entertainment by night; or dining in the dark at The Black Hole — which delivers a sensory dining experience that’s both innovative and delicious. With 12 restaurants, 11 bars, and 2 beach clubs to its name, the dining here covers everything from Benazuza’s gourmet molecular fare to the Ice Cream Parlour’s refreshing treats. And its prime spot on Cancun’s Hotel Zone means you’ve got world-class shopping within easy reach.

Amenities

  • Bar
  • Romantic
  • Spa
  • Swimming Pool
  • Wedding
  • Honeymoon
  • No Smoking
  • Night Club
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym

Where is it

Located within Cancun's Hotel Zone, close to many shopping malls, bars and restaurants. Transfer time from airport: 25 minutes.

Hotel information

427 rooms and suites. All with air-conditioning, 42" HD flat-screen TV, stocked mini-bar (refilled daily), coffee maker, telephone*, WiFi access*, USB ports, alarm clock, safe, iPod docking station, robes, slippers and a hairdryer. Standard Rooms feature views over the pool or Nichupte Lagoon and have either 1 king-size bed or 2 double beds (on request only), sleeping maximum 3 adults.

All Inclusive of: All meals, snacks, alcoholic and non-alcoholic beverages. All activities and entertainment unless otherwise stated. 

Please note: Virgin Holidays guests receive priority check-in.

Ocean View Rooms offer stunning views across the Caribbean sea or Nichupte Lagoon and have either 1 king-size bed or 2 double beds (on request only), sleeping maximum 3 adults.

Sian Ka'an — Heaven's Door in Mayan — is an elite category at Oasis Grand Sens offering exclusive benefits to include:

  • Premium amenities
  • Private check-in/check-out
  • Early check-in and late check-out
  • Premium beverages
  • Private VIP Lounge
  • Smart Car hire included (insurance is required*, preferential rates)
  • Exclusive Beach Club
  • No additional supplement required at Benazuza Restaurant
  • Complimentary WiFi access

Sian Ka'an Rooms feature a private pool, terrace, complimentary beach bag and a premium mini-bar (re-stocked daily), with either 1 king-size bed or 2 double beds (on request only), sleeping maximum 3 adults.

  • Free Weddings: conditions apply. More information can be found here

12 restaurants: Restaurant Benazuza (gourmet molecular cuisine, dinner* [included for Sian Ka'an guests], reservations and dress code required), Black Hole Restaurant (dinner in the dark! Reservations and dress code required), Sakura Sunset Restaurant (Japanese and Peruvian cuisine, open for dinner, reservations and dress code required), The Box Restaurant (gastrobar serving small gourmet snacks, tapas and appetisers, open for dinner), Careyes Restaurant (seafood and grill, open for dinner. Reservations and dress code required), Moonlight (Italian cuisine, open for lunch and dinner), Restaurant Muerdeme Mucho (Mexican cuisine, open for lunch and dinner), Maki Tako (Japanese-Mexcian fusion, open for dinner), Coba (International buffet, open for breakfast and dinner), Sushi Bar (open for lunch), Hippie Chic (grill and barbecue, open for lunch), Café del Mar (gourmet snacks, open for lunch for Sian Ka'an guests only). 11 bars: Havana Cigar Bar, VIP Lounge, Kinky Nightclub, Sakura Sunset Bar, Piano Lobby Bar, Coffee & Me, Sian Ka'an Beach Club (exclusive to Oasis Sian Ka'an guests only), Careyes Bar, Mare Beach Club Bar, Sushi Bar and Wet Bar. 24-hour room service*.

Nightly entertainment to include a mix of concerts, dance shows and theatre performances. Kinky Nightclub. Theme parties, daily activities.

3 swimming pools. Fitness centre, sauna. Sensoria Spa* including beauty services, therapeutic massages, body wraps and treatments.

24-hour reception. Currency exchange, complimentary on-site parking. On-call doctor*, laundry service* and on-site shop. Barbers*. Tour desk*. Smart car hire*.

*Denotes local charge.

Please note: Guests must be aged 21 and over. 

Please note: rooms with 2 double beds are limited and are on a request basis only, and are located on the second, third and fourth levels of the hotel.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (81)
  • Very good (54)
  • Average (29)
  • Poor (19)
  • Terrible (18)
Image of the Tripadvisor rating NOW Emerald - Amazing Vacation

Sep 14, 2019 Our_Opinion_FYI Ohio

Hi! This is M and K. (FYI- M. retired gym teacher and K. customer service mgr. K. has major cleanliness issues). Now the review: DO NOT lose sleep, as I did (K) after reading previous reviews. Amazing vacation! Arrived early and requested upgrade. Upgraded room not ready, After a short wait, Alberto let us know it would be a while and gave us… Read more
Hi! This is M and K. (FYI- M. retired gym teacher and K. customer service mgr. K. has major cleanliness issues). Now the review: DO NOT lose sleep, as I did (K) after reading previous reviews. Amazing vacation! Arrived early and requested upgrade. Upgraded room not ready, After a short wait, Alberto let us know it would be a while and gave us the keys to another room to use until our upgraded room became available. Alberto, you are the best! Pool area - All I can say is "Find Alex" This guy will make your vacation everything you want it to be. He catered to our every need from moving the umbrella when the sun moved, bringing cold water, switching out wet towels to cleaning our sunglasses, it just goes on and on..... Entertainment - I cannot say enough about Jorge, Karilita, and James. They go out of their way to encourage you to join and have fun with the daily activities, The energy they put into every one of them was truly amazing! Was also great to have a show/entertainment at the resort each evening. Food - AMAZING Selection! We enjoyed the buffet, a little bit of everything. I have eaten at several 4 and 5-star restaurants and the service here rivaled all of them. I do not believe we ever had a glass go empty or a dirty plate on our table for longer than a few seconds. We ate at two of the premium restaurants and had the exact same experience. Rooms - Ours was a little outdated but CLEAN! Being a little picky, I could have used more light over the mirror for makeup. Our Opinion - Do Not Hesitate to go have a fabulous time at NOW EMERALD! We DID! And if you do go - say Hi to: Alberto - CheckIn Alex - Pool Jorge - Entertainment Team Karlita - Entertainment Team James - Entertainment Team Read less
Image of the Tripadvisor rating Noise

Sep 14, 2019 Yellowgir

If you stay here you need to be a SOUND sleeper!! This is day 5 of a 7 day trip and I’ve yet to sleep an entire night. The room above me has sounds of moving furniture and you can even hear them walking back and forth during the night. In addition the staff was working on the room next door. There was an odd ordor like turpentine coming from the… Read more
If you stay here you need to be a SOUND sleeper!! This is day 5 of a 7 day trip and I’ve yet to sleep an entire night. The room above me has sounds of moving furniture and you can even hear them walking back and forth during the night. In addition the staff was working on the room next door. There was an odd ordor like turpentine coming from the room next door and nothing was done about it, after calling the front desk repeatedly. This will be my LAST stay for sure at this facility. Read less
Image of the Tripadvisor rating Solid entertainment at the Now Emerald Resort

Sep 13, 2019 Dodger8833

Karlita, Jorge, and Felipe provided fantastic entertainment throughout our vacation and were very active, kind, and encouraging to participate in the activities. Perfect personalities for their jobs! Thank you Now Emerald!
Image of the Tripadvisor rating Great time at Now Emerald

Sep 13, 2019 Anthony E

Overall my stay was amazing. Carlita from the entertainment team went out of her way to make my party feel welcomed and special. I was welcomed at every corner and all my needs we're catered too. I recommend staying at this resort to all my friends!
Image of the Tripadvisor rating Resort was fantastic

Sep 13, 2019 Michael H

Resort was fantastic, what really stood out besides the beauty was the great entertainment staff, Carlita took time to make sure my family and I consisting of 6 of us between the ages of 23-26 were always made aware of activities going on. She always had a smile and was so friendly, the best activity by far was pool volleyball. She made it very… Read more
Resort was fantastic, what really stood out besides the beauty was the great entertainment staff, Carlita took time to make sure my family and I consisting of 6 of us between the ages of 23-26 were always made aware of activities going on. She always had a smile and was so friendly, the best activity by far was pool volleyball. She made it very easy to step out of your comfort zone and play games while meeting new people. GIVE HER A RAISE Read less