Grand Oasis Sens

Cancun, Mexico

The hotel

Only adults are invited to stay at Grand Oasis Sens. That’s the first way they guarantee a grown-up vibe and ultra-relaxing paradise. The other way is their dedication to sensory experiences. Whether you’re feeling the sand beneath your toes on the beach; staring into the infinite blue sky, sea, and swimming pool as you bathe beachfront; listening to the soundtrack of the sea by day and show-stopping entertainment by night; or dining in the dark at The Black Hole — which delivers a sensory dining experience that’s both innovative and delicious. With 12 restaurants, 11 bars, and 2 beach clubs to its name, the dining here covers everything from Benazuza’s gourmet molecular fare to the Ice Cream Parlour’s refreshing treats. And its prime spot on Cancun’s Hotel Zone means you’ve got world-class shopping within easy reach.

Amenities

  • Bar
  • Romantic
  • Spa
  • Swimming Pool
  • Wedding
  • Honeymoon
  • No Smoking
  • Night Club
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym

Where is it

Located within Cancun's Hotel Zone, close to many shopping malls, bars and restaurants. Transfer time from airport: 25 minutes.

Hotel information

427 rooms and suites. All with air-conditioning, 42" HD flat-screen TV, stocked mini-bar (refilled daily), coffee maker, telephone*, WiFi access*, USB ports, alarm clock, safe, iPod docking station, robes, slippers and a hairdryer. Standard Rooms feature views over the pool or Nichupte Lagoon and have either 1 king-size bed or 2 double beds (on request only), sleeping maximum 3 adults.

All Inclusive of: All meals, snacks, alcoholic and non-alcoholic beverages. All activities and entertainment unless otherwise stated. 

Please note: Virgin Holidays guests receive priority check-in.

Ocean View Rooms offer stunning views across the Caribbean sea or Nichupte Lagoon and have either 1 king-size bed or 2 double beds (on request only), sleeping maximum 3 adults.

Sian Ka'an — Heaven's Door in Mayan — is an elite category at Oasis Grand Sens offering exclusive benefits to include:

  • Premium amenities
  • Private check-in/check-out
  • Early check-in and late check-out
  • Premium beverages
  • Private VIP Lounge
  • Smart Car hire included (insurance is required*, preferential rates)
  • Exclusive Beach Club
  • No additional supplement required at Benazuza Restaurant
  • Complimentary WiFi access

Sian Ka'an Rooms feature a private pool, terrace, complimentary beach bag and a premium mini-bar (re-stocked daily), with either 1 king-size bed or 2 double beds (on request only), sleeping maximum 3 adults.

  • Free Weddings: conditions apply. More information can be found here

12 restaurants: Restaurant Benazuza (gourmet molecular cuisine, dinner* [included for Sian Ka'an guests], reservations and dress code required), Black Hole Restaurant (dinner in the dark! Reservations and dress code required), Sakura Sunset Restaurant (Japanese and Peruvian cuisine, open for dinner, reservations and dress code required), The Box Restaurant (gastrobar serving small gourmet snacks, tapas and appetisers, open for dinner), Careyes Restaurant (seafood and grill, open for dinner. Reservations and dress code required), Moonlight (Italian cuisine, open for lunch and dinner), Restaurant Muerdeme Mucho (Mexican cuisine, open for lunch and dinner), Maki Tako (Japanese-Mexcian fusion, open for dinner), Coba (International buffet, open for breakfast and dinner), Sushi Bar (open for lunch), Hippie Chic (grill and barbecue, open for lunch), Café del Mar (gourmet snacks, open for lunch for Sian Ka'an guests only). 11 bars: Havana Cigar Bar, VIP Lounge, Kinky Nightclub, Sakura Sunset Bar, Piano Lobby Bar, Coffee & Me, Sian Ka'an Beach Club (exclusive to Oasis Sian Ka'an guests only), Careyes Bar, Mare Beach Club Bar, Sushi Bar and Wet Bar. 24-hour room service*.

Nightly entertainment to include a mix of concerts, dance shows and theatre performances. Kinky Nightclub. Theme parties, daily activities.

3 swimming pools. Fitness centre, sauna. Sensoria Spa* including beauty services, therapeutic massages, body wraps and treatments.

24-hour reception. Currency exchange, complimentary on-site parking. On-call doctor*, laundry service* and on-site shop. Barbers*. Tour desk*. Smart car hire*.

*Denotes local charge.

Please note: Guests must be aged 21 and over. 

Please note: rooms with 2 double beds are limited and are on a request basis only, and are located on the second, third and fourth levels of the hotel.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (22)
  • Very good (21)
  • Average (12)
  • Poor (8)
  • Terrible (7)
Image of the Tripadvisor rating Looking for Am Resort quality

Jul 22, 2019 missymcg Milford, Connecticut

The hotel was not up to par for a Now Resort. The hotel was not renovated like I was told. The rooms were little outdated and bathrooms older. The restaurants were good and service was good. I was disappointed not a usual am resort.
Image of the Tripadvisor rating Great Resort a Diamond in the Rough

Jul 22, 2019 Blueboat46 Orlando

The resort is a work in progress and is being refurbished under new ownership but this did not interfere with our stay. The property has a beautiful beach, great pools and an outstanding staff that is focused on your satisfaction. I would highl recommend this property. Angel in marketing was a huge asset in giving directions and an overview of… Read more
The resort is a work in progress and is being refurbished under new ownership but this did not interfere with our stay. The property has a beautiful beach, great pools and an outstanding staff that is focused on your satisfaction. I would highl recommend this property. Angel in marketing was a huge asset in giving directions and an overview of the property and local entertainment. Alex, at the beach bar and cabana area was a true asset made my son and I feel relaxed, important and cared for. Jesus worked with Alex and was just as helpful. All the restaurants were good, the buffet was adequate. Bar service was spot on and everyone at the resort worked to make your stay enjoyable. Read less
Image of the Tripadvisor rating Secrets Silversands to Now Emerald

Jul 22, 2019 Lauren-Kristine Orange City, Florida

We booked our stay for Secrets Silversands back in February, then 4 days before our trip we were contacted that Secrets Silversands closed and we had to switch resorts. They called us back to inform us that Now Emerald was the only one with availability for our dates, which again were only 4 days away. We went from staying in a 5-star beauty, no… Read more
We booked our stay for Secrets Silversands back in February, then 4 days before our trip we were contacted that Secrets Silversands closed and we had to switch resorts. They called us back to inform us that Now Emerald was the only one with availability for our dates, which again were only 4 days away. We went from staying in a 5-star beauty, no children resort to a much lesser scale family-friendly resort. This was a huge downfall. Regardless of that, we hung out at the adult pool and maybe it's just because I'm used to Secret resorts, but only one time in our 3 days did a waiter come up to us at the poolside. Every other time we had to approach the bar in order to get a drink. Maybe that's the normal for family-friendly resorts, but like I said, I'm used to staying in Secrets where they do not have children and the wait staff is very accommodating and always doing rounds to make sure everyone has a drink. Read less
Image of the Tripadvisor rating Great place.

Jul 21, 2019 P2762JMkareno Cancun, Mexico

Great service at Spice Restaurant in Now Emerald Cancun. Really recommend this place. Staff is very helpful and friendly. Thanks to Captain Francisco, Eddy and Miguel. They go above and beyond with their service. 👌🏼👍🏼
Image of the Tripadvisor rating My Honest Review(long)

Jul 21, 2019 gayle e Kitchener, Canada

We stayed at Noe Emerald from July 13-20. It was a party of five. The hotel itself needs a make over. It's dated and in need of a lot of repairs but it works for what you need it to do. The staff makes up for all of it. Rooms We had two rooms. Both ocean view was beautiful and it was nice to have a balcony. We did not book ocean view rooms. The… Read more
We stayed at Noe Emerald from July 13-20. It was a party of five. The hotel itself needs a make over. It's dated and in need of a lot of repairs but it works for what you need it to do. The staff makes up for all of it. Rooms We had two rooms. Both ocean view was beautiful and it was nice to have a balcony. We did not book ocean view rooms. The hotel was only at 50% capacity and they upgraded us. Air conditioning works! It was set at 18! We went to turn it up and moisture built up in the room and made the floors wet. We opened the patio door to regulate the air and the room temp was great. Our adult kids room phone didn't always work and they don't have many English channels on the television. Other then the bathroom being older then I am, everything worked. We only received a daily news letter once of what was going on at the hotel once. The rest of the time we had to go to the front desk to get them.Not a big deal. We also asked for an early wake up call for our flight home and that never happened. Big deal! Restaurants Buffet was good. Lots of selection to choice from. They only have one toaster for hundreds of people at breakfast and only one side worked. Sometimes men had to wear pants for dinner at the buffet when they had a special dinner theme. Barefoot Grill was good. Sometimes service was a little slow but good. The only restaurant we ate at was Capers. It was the only restaurant that didn't require pants. It's July and I wasn't going to ask my husband to wear pants for dinner. Caper was good. Our waiter Elisao took such great care of us. Always checking on us, refilling our drinks without asking, just really good service. If you go there, go early as it gets busy and then you are waiting to eat for awhile. Especially if you are a group. Room service It was hit and miss. Sometimes it was quick with hot food and other other times not. However, the service was always friendly and helpful to fix things. Entertainment I can not say enough good things about the entertainment staff. Angelo, we miss you already! You want to have a good time, this is the man! He was so entertaining and engaging. He even helped out my son when he got badly burnt from the sun. Jorge, Vividianna, James, Felipe and Karla are all great with adults and kids. Always getting people to come to play games and have fun. fantastic staff! Bar staff was great! You feel bad for them having to deal with the large groups of drunk people. Wait staff around the pool was great! Always someone asking you if you want food or drinks. Alex is fantastic! Always checking to make sure if we needed anything. From needing towels to cleaning your sunglasses. Housekeeping was good. Always clean and left extras if we asked for it(towels, water etc) Pools clean and the beach was good for the first few days. If you walk a half hour to the right of the hotel down to Club Med, they have no seagrass. It was worth the walk for us. pool and beach always have something going on. They have vendors on the beach but with a quick no thank you, they leave. Roxanna and Alphonzo are very helpful at the front desk. They wanted to make sure we were happy. The main bar only has one pool table and had kids running though it. They play kids movies in there in the evening which is very inconvenient. No one wants to listen to Hotel Transylvania blaring while you are trying to have a conversation and a drink. This needs to be fixed. There needs to be a separate area for the kids to hang out and what movies. Plus, they need a separate are for night shows. It's right in font of the pool and you are sitting on loungers. Overall, we had a great time. I would give the hotel itself 3.5 stars and the staff a 10+! The resort needs improvement and a little more organization but you can put that aside because of the great staff. Read less