Moon Palace Cancun

Cancun, Mexico

Virgin rating

Garden View Room
Superior Deluxe Ocean Front Room
Junior Suite Golf Course View Room
Pools
MoMo Restaurant
Sky Bar
The Pub
The Pub
The Pub
Wired Teens' Lounge
Nizuc lobby
Caporales Restaurant
Superior Honeymoon Suite
Gondola Restaurant
Palapa Delfines
Trattoria Restaurant
Bugambilias Restaurant
Noir Nightclub
Playroom Kids' Club
Al Manglar Restaurant
Agra Restaurant
A video preview image
Garden View Room
Superior Deluxe Ocean Front Room
Junior Suite Golf Course View Room
Pools
MoMo Restaurant
Sky Bar
The Pub
The Pub
The Pub
Wired Teens' Lounge
Nizuc lobby
Caporales Restaurant
Superior Honeymoon Suite
Gondola Restaurant
Palapa Delfines
Trattoria Restaurant
Bugambilias Restaurant
Noir Nightclub
Playroom Kids' Club
Al Manglar Restaurant
Agra Restaurant

The hotel

This resort really is a palace and a spectacular one at that. Moon Palace Cancun lies on Cancun’s tranquil south shore, nestled between a long, white sand beach and 123 acres of tropical foliage. A 27-hole Jack Nicklaus signature golf course is available for a memorable round of golf. Rooms are very elegant, in fact, all have double Jacuzzi baths! You’ll be spoilt for choice when it comes to your dining options with 17 restaurants to choose from. There are incredible floor shows every evening, with the Noir Nightclub picking up the beat until the early hours.

Amenities

  • Golf
  • Scuba Diving
  • Tennis
  • Kids Club
  • Wheelchair access
  • Families
  • Honeymoon
  • Wedding
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access

Where is it

On a huge, wonderful beach in Cancun. Transfer time from airport: 10 minutes.

Hotel information

2052 rooms on 3 floors in several buildings with 8 lifts. All with private balcony/terrace, air-conditioning, smart TV with Google Chromecast, WiFi access, direct-dial telephone, coffee maker, 24-hour room service, mini-fridge with soft drinks, bottle of wine, spirits optic, water and beer (which is stocked alternate days), safe, Jacuzzi, bathrobes and slippers, turn-down service, hairdryer and straighteners. Non-smoking rooms on request. Superior Deluxe Garden Rooms with garden views, sleeping maximum 4 adults or 2 adults and 2 children.


All Inclusive of: all meals and snacks, 24-hour room service, stocked mini-bar, in room drinks cabinet, wifi. Domestic and imported beverages including sparkling wine. All activities, entertainment, land sports and non-motorised water sports, including the business centres.

Junior Suite Golf Course View Rooms include personal use of a golf cart for getting around the resort, DVD player, ceiling fan, separate seating area and private screened terrace with table and chairs, sleeping maximum 2 adults.

Superior Deluxe Ocean View Rooms with stunning views across the Caribbean sea sleeping maximum 4 adults or 2 adults and 2 children.

Superior Deluxe Oceanfront Rooms are as above but closer to the ocean, with 1 king-size bed, sleeping maximum 2 adults.

Swim Up Suites are located in the sunrise section of the hotel with direct access to the private pool from the room terrace, garden/pool views and a private balcony with table and chairs. Suites have a private bath with shower, double whirlpool tub and 1 king-size bed or double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Family Deluxe Suites are located in both the Sunrise and Nizuc sections and consist of 2 bedrooms (one with 1 king-size bed, the other with 2 double beds), Xbox 360/DVD player with DVDs and games available on request (subject to availability), family in-room amenities including kids' room service menu and bathroom products. Sleeping maximum 6 adults or children.

Superior Honeymoon Suites benefit from a guaranteed king-size bed, a liquor dispenser with Premium, upgraded brands of liquor, L'Occitane bath amenities, access to the Private Beach Lounge area with waiter service, an exclusive beach bag (one per stay), an Aromatherapy menu, an Espresso/American coffee maker, nightly Petit Fours, pillow menu and turn-down service and private check-in. These rooms sleep maximum 2 adults.

Please note: bedding requests are subject to availability at check-in. Some rooms at full occupancy may have a rollaway bed, instead of 2 double beds.

17 restaurants, buffet and à la carte including Mexican, Italian, International, Caribbean, Indian, Asian and Brazilian. 12 bars, including swim-up bars, adults-only Sky Bar and The Pub. 24-hour room service. Day passes (subject to availability) can be purchased to access 11 additional restaurants and 13 bars at The Grand.

Live music daily, regular shows, karaoke and theme nights. Noir Nightclub until 3:00am.

Oversized freestyle pools, children's pools. Flow Rider wave simulator (9:00am-5:00pm), dive tank. Beauty salon and extensive spa with 36 spa cabins and spa services*. 2 fitness centres including spinning classes, sauna, yoga and pilates. 2 beach volleyball courts. 5 floodlit tennis courts, 3 basketball courts and 4 pickleball courts. Use of bicycles. Non-motorised water sports with one scuba-diving demonstration per stay. Mini-golf. Beach football. Playroom kids’ club (4-12 years), daily kids' activity programme, kids' playground, games console, movie theatre and arcades. Wired Lounge (for teens, 9:00am-10:00pm). Waterpark including slides, lazy river, kids' splash zone, playroom and bowling alley available at Moon Palace The Grand (day passes can be purchased to access these facilities. Subject to availability.)

24-hour room service. Concierge and bell staff service. 3 gift shops*. Laundry/dry-cleaning service*. Complimentary WiFi access. Doctor on call 24-hours*. Avis car rental*. Ice machines. Cash machine. Guests may use the facilities at other Palace resorts, except for Le Blanc Spa Resort, day passes can be purchased to access these facilities (subject to availability).

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure. There is also an additional Environmental Sanitation Tax of $3.72 USD per room, per night (payable locally, subject to change).

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.

* Denotes local charge.

Special assistance


Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (28230)
  • Very good (5874)
  • Average (2303)
  • Poor (1159)
  • Terrible (1384)
Image of the Tripadvisor rating We will be back!

Apr 18, 2024 Melissa M

Our family of four just spent 8 nights at Moon Palace Sunrise and we really had the time of our lives. The service here is the best we have had out of several all-inclusive resorts we have tried. The employees seem genuinely happy to be here. I believe this resort and its Palace Foundation does a better job than most of supporting its staff and it… Read more
Our family of four just spent 8 nights at Moon Palace Sunrise and we really had the time of our lives. The service here is the best we have had out of several all-inclusive resorts we have tried. The employees seem genuinely happy to be here. I believe this resort and its Palace Foundation does a better job than most of supporting its staff and it really shows. I had dinner last night with my youngest son at the Pier 8 Seafood restaurant and met the loveliest waiter, Javier Cuautle. He's is such a kind soul and deserves to be recognized for his wonderful service and positive energy. We had great conversation with Ivan at Momo restaurant and he was incredibly helpful navigating the menu and our allergies. Alejandra at the vacation planning desk was wonderful to us and helped us plan the perfect day trip to Isla Mujeres. Thank you so much, we had the BEST DAY ever! Ernesto the dancing ice cream man is a real treasure and a must visit for everyone staying here! He is so much fun!! Look for him near the pools in the afternoons. Be sure to note the employees who stand out to you and make your trip even better We have learned that they benefit from these mentions through an incentivized program that has many perks and benefits - it really makes a difference for your stay and in their careers. Cheers Moon Palace, you'll be seeing us again! Read less
Image of the Tripadvisor rating Ernesto

Apr 18, 2024 ckerstetter18

Ernesto is the best ice cream man and dancer in the whole resort. Ice cream was delicious and he’s so fun. Gracias Ernesto
Image of the Tripadvisor rating Won't likely return :(

Apr 18, 2024 Amy L

Beds so comfortable, food was good, service was great. Dancing chef was the best. The trip planners were not great. First excursion was amazing, booked a second one being told it would include everything that it did not. They refused to help and we had a 12 hour day with one small snack, hours left on an island when told only 2 hours and one meal… Read more
Beds so comfortable, food was good, service was great. Dancing chef was the best. The trip planners were not great. First excursion was amazing, booked a second one being told it would include everything that it did not. They refused to help and we had a 12 hour day with one small snack, hours left on an island when told only 2 hours and one meal in 12 hours. Read less
Image of the Tripadvisor rating Successfully survived Spring Break during busiest time of year

Apr 17, 2024 FiveHappyTravelers Chicago, Illinois

Visited during Spring Break and Holy Week and didn’t know what to expect bc resort was booked solid. OK, yes, we had to get up early to reserve chairs at the pool (which is usually the bane of my existence but I didn’t mind bc mornings were beautiful - perfect temp and quiet) and restaurant reservations bw 5:30-8:30 weren’t easy to come by, but it… Read more
Visited during Spring Break and Holy Week and didn’t know what to expect bc resort was booked solid. OK, yes, we had to get up early to reserve chairs at the pool (which is usually the bane of my existence but I didn’t mind bc mornings were beautiful - perfect temp and quiet) and restaurant reservations bw 5:30-8:30 weren’t easy to come by, but it was the resort’s second busiest week of the year and we knew that coming in. What made the trip great 1) the staff was friendly, helpful, and patient; 2) the buffet style restaurants and room service meant our group of 30-ish parents didn’t have to worry about feeding our 60-ish 18-year-olds on their senior spring break; 3) The kids were always on property which was awesome bc it allowed us to relax knowing they weren’t at some random club in Cancun at 2 a.m. Some of the people that helped made our trip great: Jesus at the Mexican restaurant breakfast buffet in Sunrise always greeted us with a great smile and attitude and made amazing omelettes. We called him El Rey of the Omelettes and ate breakfast there almost every day Carmina, also at the restaurant buffet, made us wonderful veggie fajitas at lunchtime Aaron in Public Relations - We forgot to pack an Rx we needed, so Aaron facilitated an appointment with the resort doctor and delivery of the Rx to the resort which was so convenient Dr. Mendoza - Amazing resource to have on property. Helpful, knowledgeable, friendly and able to help us obtain our Rx quickly. People at the Gold Course spa including Margarita in the water spa who helped me practice my Spanish, and Beatrice who was very kind and provided an amazing massage! Ice cream/coffee counter in Sunrise lobby - Hector and his co-workers provided service with a smile and were kind to everyone (even the impatient guests) during an incredibly busy week. Cookies and regular coffee were always available for anyone who didn’t want to wait. Valeria, our waitress at the Italian restaurant in the Grand was very sweet and did a wonderful job taking care of our party of 8 celebrating a birthday on a busy evening. Housekeeping (room 1819 and 1821 in Luna) did an amazing job keeping our rooms spotless every day Front desk and check-in/check-out people including Sandra and others, who helped us change rooms to a building closer to our group Waiters including Diego, Cornelio, and Arnulfo Silvia and Fernando at checkout Vacation planners like Silvia who was friendly and appropriately persistent Shuttle and bus drivers to and from golf course and other buildings Room service delivery team Bartenders at the pool and lobby bars The bell staff who directed dozens of hurried guests to their busses and transfers to the airport in an organized manner Read less
Image of the Tripadvisor rating Moon Palace Cancun, both the good and bad

Apr 17, 2024 Violetsiva Marysville, Washington

This is what you will get at Moon Palace Cancun. Pushy salespeople, loud rooms, and okay buffet food were the negatives. The positives were the restaurants that required a reservation, the people, and the pools. No fighting for chairs at this resort. Sargassum was constantly cleaned off the beach. Some people have said the rooms are dated and… Read more
This is what you will get at Moon Palace Cancun. Pushy salespeople, loud rooms, and okay buffet food were the negatives. The positives were the restaurants that required a reservation, the people, and the pools. No fighting for chairs at this resort. Sargassum was constantly cleaned off the beach. Some people have said the rooms are dated and dirty. The only "dirt" I saw was on the lampshades that you can't exactly clean. The room didn't feel particularly dated to us. The jetted tub and in room liquor dispensers were very nice to have. We got a deal off Costco that was better than the deal offered to us at the end if we wanted to sign up. The person actually seemed shocked at how low the price was that we paid. We don't really have interest in signing up for a future room though, just because we won't be back for three or more years. The rooms are noisy because there is not really insulation between the rooms and the hallways. You get drunken people and screaming kids in the hallways and can even hear when chairs are being dragged around in the other room. I brought a white noise generator and that helped a lot. The people who work here are wonderful. They're so nice and friendly and thoughtful. Best part of the resort. Also, just know this resort is massive. Golf carts carry you from place to place on a route or you can walk 20 minutes from one end of the resort to the other. I found this out right before going but it was kinda nice to ride a golf cart around. If you stay in the golf villas, you apparently get your own cart since the villas are out of the way. Read less