Hilton Tulum Riviera Maya

Riviera Maya, Cancun

Virgin rating

The hotel

Located on the shores of Tulum, Hilton Tulum offers a wealth of natural beauty and contemporary comfort, with a white sand beach, spa with wellness classes, and a choice of sparkling swimming pools. You're spoilt for choice at this All Inclusive haven with 13 restaurants and bars, fun daytime activities at the dedicated kids and teens clubs, plus, a jam packed entertainment schedule in the evening (that we're sure will keep you up way past sundown). Despite the vast range of things to do at the hotel, it's not completely cut off - you're close enough to explore local attractions such as Gran Cenote and Chichen Itza - one of the Seven Wonders of the New World. Fancy upgrading your holiday experience? Book an Enclave room to enjoy extra resort perks that will leave you feeling like VIP.

Amenities

  • Kids Club
  • Teen Club
  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Spa
  • Swimming Pool
  • Beachfront location

Where is it

Located in Riviera Maya, and close to attractions such as Tulum’s Mayan ruins and ecological parks. Transfer time from Cancun Airport: 2 hours.

Hotel information

735 contemporary rooms and suites, located throughout two-story villa-style buildings. All with oceanfront or resort views, air-conditioning, furnished balcony, seating area, table and chairs, coffee machine, mini-bar, TV, safe, bathroom, and 1 king-size bed, or 2 queen-size beds. Nature View Rooms are 452 sq. ft. and sleep maximum 4 adults.

All Inclusive includes: breakfast, lunch, and dinner at 13 food and beverage outlets. Unlimited drinks and cocktails. Mini-bar stocked daily with premium drinks and snacks.

Partial Ocean View Rooms are 452 sq. ft. and include a patio area, sleeping maximum 4 adults.

Ocean View Rooms are 452 sq. ft. and include a furnished balcony, sleeping maximum 4 adults.

Enclave Rooms

Upgrade your stay with Enclave and enjoy preferred room locations and upgraded room amenities, plus:

  • Private check in/check out
  • Access to Enclave Lounge with food and beverage offerings
  • Concierge desk
  • Exclusive pools with lounge seating
  • Dining at Chiringuito Cocomar restaurant
  • Dedicated wellness and fitness activities.

Family Section

Nature View, Ground Floor and Ocean View Family Rooms are also available in the Family Section of the resort.

Ground Floor Family Suites are near the kids splash park/pool and kids club. They are 865 sq. ft and offer a living room with sofa, dining area, large bathroom, and bedroom. Sleeping maximum 4 adults.

Ocean View Family Suites are near the kids splash park/pool and kids club. They are 865 sq. ft and offer a living room with sofa, dining area, large bathroom, and bedroom. Sleeping maximum 4 adults.

Book a Family Suite and receive exclusive in-room extras such as dedicated check-in areas, welcome amenities, special turndown service just for kids and an upgraded mini-fridge.

13 restaurants and bars including Vela Sur (International buffet restaurant, all-day dining). Vela Norte (International and Mexican buffet restaurant, all-day dining). La Luce (Italian). Maxal (Mexican). Noriku (Asian). Auma (steakhouse). Chiringuito Seasalt (pool grill). Chiringuito Cocomar (pool grill, exclusively for Enclave guests). Deli cafe. Lobby bar. Pool bars.

Daily cultural activities and nightly music and entertainment programme. 

8 pools and 1 Splash Zone/Park. Spa* (located at Conrad Tulum Riviera Maya, with 16 treatment rooms, sauna, steam room and a beauty salon). Fitness centre. Kids club (4-12 years, activities includes treasure hunts, dance classes and Mexican games). Teens club (with video games, billiards, board games, and movie theatre.). Wine tour*. Group yoga and wellness classes. Aqua aerobics. Beach volleyball.

Complimentary WiFi. Pool and beach service. Personal concierge. 24-hour room service*.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (826)
  • Very good (158)
  • Average (97)
  • Poor (72)
  • Terrible (104)
Image of the Tripadvisor rating Fabulous wedding planner at Hilton Tulum

Nov 1, 2024 Kaylee P Spring, Texas

We had my daughter's wedding at Hilton Tulum on 10/25/2024. I can not express how much hard work and dedication of the wedding coordinator, Monserrat Padilla. She made this process easy and stress-free. This was truly a dream wedding. I enjoyed planning the wedding details with Monserrat. She listened and understood what I wanted. The hotel is… Read more
We had my daughter's wedding at Hilton Tulum on 10/25/2024. I can not express how much hard work and dedication of the wedding coordinator, Monserrat Padilla. She made this process easy and stress-free. This was truly a dream wedding. I enjoyed planning the wedding details with Monserrat. She listened and understood what I wanted. The hotel is beautiful, and the staff is awesome. They took exceptional care of our wedding guests. The spa and other wedding vendors did an outstanding job and everyone had a great time. Read less
Image of the Tripadvisor rating Some great staff members who went above and beyond!

Oct 29, 2024 Ingrid L

Had a great experience with some of the staff here! Huge shoutouts to the following for a great time during our stay! Main Lobby Bar - Darcey! Enclave Lounge - Lucy was so wholesome and happy! / Moises / Valentin / Paulino Noriku - Brenda the Hostess / Alex / Israel who was the amazing teppenaki cook! Definitely some stand out staff members!… Read more
Had a great experience with some of the staff here! Huge shoutouts to the following for a great time during our stay! Main Lobby Bar - Darcey! Enclave Lounge - Lucy was so wholesome and happy! / Moises / Valentin / Paulino Noriku - Brenda the Hostess / Alex / Israel who was the amazing teppenaki cook! Definitely some stand out staff members! Thank you for the hospitality! 😊 Read less
Image of the Tripadvisor rating Family trip

Oct 29, 2024 SHCH2024

The staff was excellent, the grounds were nice and the food needs a lot of improvement. Access to the ocean was limited to a small bay. The facility is a little isolated from both Tulum and Cancun so getting anywhere with a group was costly and required renting a car or getting a van service. I don't think I will ever go back, and I am a Hilton… Read more
The staff was excellent, the grounds were nice and the food needs a lot of improvement. Access to the ocean was limited to a small bay. The facility is a little isolated from both Tulum and Cancun so getting anywhere with a group was costly and required renting a car or getting a van service. I don't think I will ever go back, and I am a Hilton Diamond member. Read less
Image of the Tripadvisor rating The best kids club 💗

Oct 28, 2024 Ledkdec Westwood, Massachusetts

This was our second year staying at this lovely family hotel, and we chose it primarily for the kids club. It's the largest we've ever visited, and the staff is incredibly friendly and attentive. The club operates from 10 AM to 10 PM, with no time limits on how long the kids can stay. My 6-year-old daughter had days when she wanted to spend just a… Read more
This was our second year staying at this lovely family hotel, and we chose it primarily for the kids club. It's the largest we've ever visited, and the staff is incredibly friendly and attentive. The club operates from 10 AM to 10 PM, with no time limits on how long the kids can stay. My 6-year-old daughter had days when she wanted to spend just a couple of hours there, but other days, we had a hard time getting her to leave! They offer a variety of special activities, from making piñatas to karaoke nights. She adored her teachers and was in tears when we had to leave, but the teddy bear 🧸 they gifted us helped 💗 it was a fantastic experience once again 😊 thank you 💗 Read less
Image of the Tripadvisor rating Sisters

Oct 28, 2024 sallyfinch56 Bainbridge, New York

Great service and food! We felt very pampered and the staff was very accommodating! Very clean and beautiful. Security was good too. Even though I do not speak Spanish, the staff was very helpful and understanding.