The Grand at Moon Palace

Cancun, Mexico

The hotel

This is no minimalist hideaway – The Grand at Moon Palace is an unashamed ‘maximalist’ mega-hotel packing in its own bowling alley, nightclub, and even a water park complete with lazy river, wave pool, and super-soaker slides. The children’s play zone features a neon mini golf course, bumper cars, a mirror maze, and a 3 floor labyrinth. And they’ve gone gloriously over-the-top with their all-inclusive dine and drink package too, with top-shelf drinks and all 11 restaurants included, covering fine French dining, flavourful Mexican favourites, tempting tapas, and sizzling steakhouse classics among the global menus of this luxury 5-star palace.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Night Club
  • Room Service
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Bicycle Rental
  • Restaurant

Where is it

Located on Cancun's south shore. Transfer time from airport: 10 minutes.

Hotel information

1,316 rooms and suites. All with a furnished balcony, air-conditioning, smart TV, complimentary WiFi, Lavazza® coffee maker, mini-bar (restocked daily) and liquor dispenser. Bathrooms have double whirlpool tubs and private bath and shower with designer toiletries. Grand Deluxe Resort View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

 

All Inclusive of: buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea/coffee. Snacks at set times.

Grand Deluxe Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults. 

Grand Swim-Up Suites with direct pool access and 1 king-size bed or 2 double beds, sleeping maximum 4 adults. 

Grand Family Deluxe Rooms offer one room with a king-size bed and a connecting room with 2 double beds. The kids' room includes an Xbox 360 plus a selection of Xbox games, L’Oreal kids bath amenities, kid-size slippers and robes, and a mini-bar stocked with sweet treats. 

Presidential Suites consist of two adjoining rooms with private baths with showers (one room has the double whirlpool), a dining and bar area plus a living room area. The master bedroom has 1 king-size bed and the second bedroom has 2 double beds, sleeping maximum 6 adults. 

  • Booking bonus: book by 29 Feb '20 and save up to 15% off the accommodation cost for travel between 1 May23 Dec '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

11 restaurants offering a wide choice of cuisines from French, Lebanese, Italian and Mexican. 13 bars including 5 swim-up bars. 24-hour room service.

Nightly shows. Unique Day Club (adult-only pool bar) and Unique Night Club* (Monday, Wednesday and Friday).

9 swimming pools. Water adventure park with a wave pool, kids splash zone, lazy river and water slides. Spa* with hot and cold plunge pools, steam room and sauna. Fitness centre. Yoga and pilates classes. Bowling alley. The Playroom (kids' club with mini golf, a 3-floor labyrinth, arcade, bumper cars, laser maze and much more. The upper floor is for children aged 4-7 years old and the ground floor, Wired Lounge, for teenagers aged 8-17 years old). Bike rentals. Jack Nicklaus Signature Golf Course nearby*.

Pool concierge. Complimentary WiFi.

* Denotes local charge. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (8244)
  • Very good (522)
  • Average (173)
  • Poor (55)
  • Terrible (77)
Image of the Tripadvisor rating Not quite a grand experience

Jan 26, 2020 728edwinn Bentonville, Arkansas

First of all, this is a painful review to post. We are Palace Members and have stayed at multiple properties and loved them all... until we stayed at Grand. Let me get the bad stuff out of the way first. We had money (my daughters) and a Christmas gift taken from our room. We alerted Palace Security at 12:30am when we discovered the items were… Read more
First of all, this is a painful review to post. We are Palace Members and have stayed at multiple properties and loved them all... until we stayed at Grand. Let me get the bad stuff out of the way first. We had money (my daughters) and a Christmas gift taken from our room. We alerted Palace Security at 12:30am when we discovered the items were missing. They can to the room quickly and interviewed each of us. Then, with our permission, went through the room and belongings with a fine tooth comb. Trash, dirty laundry, suitcases, purses, backpacks, etc. literally they searched everything and everywhere in the room. They stated they would chat with everyone who had been in the room. We, obviously, appreciated their process, but did not expect anyone to admit to taking the items. Palace called a few days later and stated that their investigation was concluded and no results were found. Again, no surprise. The items were not in the safe, so shame on us. The safe was full of other items, and we should have requested the items be kept with hotel safe. But that sure makes access to the items quite a hassle. The property is huge. And it and lacks a personal feel. Twice during our 9 day stay The Grill Restaurant ran out of hamburgers and hotdogs. Once both meat and buns, the other time just buns. The Air Conditioning in the room didn’t work well. We called and they sent someone up who agreed it was not working well. They came back to the room later to complete the repair, but the temperature never was adequate despite another attempt to resolve. The rooms feel like they really need a makeover. The beach and clear water you see in the Hotel Zone is not what you will find at The Grand. This isn’t any fault of the property, but if you expect white sand and crystal clear water, you will be disappointed at The Grand. Edith at PVP was horrible to work with. We had a simple request and she was absolutely not interested in helping, but very condescending as well. Adriana with PVP stepped in to assist and was very helpful and professional. Evelyn and Veronica at Guest Check-in we’re very helpful and professional. Thank you! Abraham, Entertainment Staff at the Olympic Pool is fantastic. There are several pools, so it’s easy to find one to suit your taste. The coffee shop was a hit with all in our party 9 total). Please add this fantastic feature to Cozumel Palace!!!! The property felt like a huge cruise ship, but with many of the staff that doesn’t feel they need to be warm and accommodating. Just because it wasn’t a grand experience for our group, doesn’t mean it isn’t for some people. We likely won’t return, but will opt instead for Cozumel Palace and the other fantastic Palace Properties. Read less
Image of the Tripadvisor rating First Class Service

Jan 26, 2020 stevenkS7382LL

We had a fantastic time at The Grand At Moon Palace. Their team was inviting and prepared to deliver an excellent experience for myself and all of our guests. We had approximately 400 people stay here for the annual Midway Dental Education Destination Trip, and we were all very delighted. I would also like to give a special thanks to Samantha,… Read more
We had a fantastic time at The Grand At Moon Palace. Their team was inviting and prepared to deliver an excellent experience for myself and all of our guests. We had approximately 400 people stay here for the annual Midway Dental Education Destination Trip, and we were all very delighted. I would also like to give a special thanks to Samantha, Gabrielle, and Romina for aiding us create the best educational seminar in dental. Read less
Image of the Tripadvisor rating Nice place good service. Poor business model, tourist trap.

Jan 26, 2020 Freedom250392 Campbell River, Canada

I stayed at moon palace, 2 days at sunrise and 5 at the grand. I was there for a wedding with a group of about 25 people or so. Ill start with the pros. Food and service was amazing. The selection of restaurants and variations of food available was top notch. The staff was always polite and did there best to accommodate. The folks who got… Read more
I stayed at moon palace, 2 days at sunrise and 5 at the grand. I was there for a wedding with a group of about 25 people or so. Ill start with the pros. Food and service was amazing. The selection of restaurants and variations of food available was top notch. The staff was always polite and did there best to accommodate. The folks who got married got jacked around quite a bit, plans and locations constantly had to be changed to accomodate a grateful dead reunion concert festival going on. It was off putting to have people cranking there personal speaker and smoking dope at the family pool and no one enforcing the clearly signed rules against this behavior. So this resort is pricey, its a beautiful property, but dont let the fact that you get $1500 in what they call room credits fool you into the fact that you will get value from it. Let me be completely clear, whatever you use your room credits for will be priced so high that after you pay the 16% tax on the credit used it's really only the value of the service, tour or item you would have paid anywhere else. For example you can use credits to get a carribien lobster at The Steak house. The charge is $233 per kg. We picked one that wieghed out to 1.7kg so it was a $396 lobster. Plus the out of pocket tax of 16%, $63 made it a $460 lobster. The room credits are a total sham, book outside the resort. I had a nice here but to be honest I won't go back. The business is run like one step up from a time share. Safe travels. Read less
Image of the Tripadvisor rating Great Venue for our Seminar/Business Vacation

Jan 26, 2020 RC-ChiTown Chicago, Illinois

We had a great time at the Grand at the Moon Palace. The service was first class. The food options were diverse and the quality was great. The rooms were very nice and clean and spacious. We had a large group (about 350) and they delivered quite well. Romina deserves a special shout out for all of her help with our events. She was absolutely… Read more
We had a great time at the Grand at the Moon Palace. The service was first class. The food options were diverse and the quality was great. The rooms were very nice and clean and spacious. We had a large group (about 350) and they delivered quite well. Romina deserves a special shout out for all of her help with our events. She was absolutely amazing. I had a couple of meals at Cusco and the service from Floriano and Saudi was first class. The only downside was we were there during one of their concerts on the beach and we had to walk a little ways you access the beach because the venue took up quite a bit of space. But overall great visit. Definitely would return! Read less
Image of the Tripadvisor rating Midway Education Center Convention

Jan 26, 2020 DawnM577 South Bend, Indiana, United States

Jan 23-26 was the 2nd annual convention for the Midway Education Center in Mexico. Romina and Enrique at The Grand at Moon Palace made everything seamless. Planning an event for approx 400 people is never easy but the entire team at this resort was the best experience I have had with a resort. Their attention to detail and level of commitment to… Read more
Jan 23-26 was the 2nd annual convention for the Midway Education Center in Mexico. Romina and Enrique at The Grand at Moon Palace made everything seamless. Planning an event for approx 400 people is never easy but the entire team at this resort was the best experience I have had with a resort. Their attention to detail and level of commitment to us was unmeasured. Elide also answered all of our questions and assisted us with all of the pre-planning as well. Samantha also was outstanding with our guests. If you are looking for a fantastic team to work with when planning your next event you are on good hands with this team! We hope yo return soon and sincerely appreciate everything they did to go the extra mile! Read less