The Grand at Moon Palace

Cancun, Mexico

The hotel

This is no minimalist hideaway – The Grand at Moon Palace is an unashamed ‘maximalist’ mega-hotel packing in its own bowling alley, nightclub, and even a water park complete with lazy river, wave pool, and super-soaker slides. The children’s play zone features a neon mini golf course, bumper cars, a mirror maze, and a 3 floor labyrinth. And they’ve gone gloriously over-the-top with their all-inclusive dine and drink package too, with top-shelf drinks and all 11 restaurants included, covering fine French dining, flavourful Mexican favourites, tempting tapas, and sizzling steakhouse classics among the global menus of this luxury 5-star palace.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Night Club
  • Room Service
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Bicycle Rental
  • Restaurant

Where is it

Located on Cancun's south shore. Transfer time from airport: 10 minutes.

Hotel information

1,316 rooms and suites. All with a furnished balcony, air-conditioning, smart TV, complimentary WiFi, Lavazza® coffee maker, mini-bar (restocked daily) and liquor dispenser. Bathrooms have double whirlpool tubs and private bath and shower with designer toiletries. Grand Deluxe Resort View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

 

All Inclusive of: buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea/coffee. Snacks at set times.

Grand Deluxe Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults. 

Grand Swim-Up Suites with direct pool access and 1 king-size bed or 2 double beds, sleeping maximum 4 adults. 

Grand Family Deluxe Rooms offer one room with a king-size bed and a connecting room with 2 double beds. The kids' room includes an Xbox 360 plus a selection of Xbox games, L’Oreal kids bath amenities, kid-size slippers and robes, and a mini-bar stocked with sweet treats. 

Presidential Suites consist of two adjoining rooms with private baths with showers (one room has the double whirlpool), a dining and bar area plus a living room area. The master bedroom has 1 king-size bed and the second bedroom has 2 double beds, sleeping maximum 6 adults. 

11 restaurants offering a wide choice of cuisines from French, Lebanese, Italian and Mexican. 13 bars including 5 swim-up bars. 24-hour room service.

Nightly shows. Unique Day Club (adult-only pool bar) and Unique Night Club* (Monday, Wednesday and Friday).

9 swimming pools. Water adventure park with a wave pool, kids splash zone, lazy river and water slides. Spa* with hot and cold plunge pools, steam room and sauna. Fitness centre. Yoga and pilates classes. Bowling alley. The Playroom (kids' club with mini golf, a 3-floor labyrinth, arcade, bumper cars, laser maze and much more. The upper floor is for children aged 4-7 years old and the ground floor is aimed at 8-17 years old). Wired Lounge, a gaming hub suitable for everyone, with arcade and console video games served with sweet and savory snacks. Bike rentals. Jack Nicklaus Signature Golf Course nearby*.

Pool concierge. Complimentary WiFi.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure.

* Denotes local charge. 

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (9623)
  • Very good (581)
  • Average (207)
  • Poor (64)
  • Terrible (96)
Image of the Tripadvisor rating Great family destination and experience - avoid sales offer

Apr 10, 2021 WaterboyGA Atlanta, Georgia

I used to submit a lot of reviews but don't much anymore. However, I wanted to offer my review of Grand at Moon Palace because it was such a good experience but also I want to encourage everyone to avoid the sales offer, which really imp[acted our time and trip in general. The Grand was a wonderful experience for our family of 6. The… Read more
I used to submit a lot of reviews but don't much anymore. However, I wanted to offer my review of Grand at Moon Palace because it was such a good experience but also I want to encourage everyone to avoid the sales offer, which really imp[acted our time and trip in general. The Grand was a wonderful experience for our family of 6. The cleanliness program is fantastic, the staff wonderful, the food excellent, the virtual help with the property's app was seamless, and the value for the money was a positive. We stayed a executive suite and our experience was really nice. The staff did a wonderful keeping it clean and providing room service. The refrigerators were stocked regularly, as were the bathroom products. Really can't say enough. The checkin process was not fund and we weren't allowed into our room until after 4pm, having checked in at 10:30am. However, we had instant use of the restaurants and were able to enjoy the property. If you have children, consider packing a backpack with swim stuff so you can go directly to the water park while your mom is being readied. The food all around the place is fantastic and better than most all-inclusive. We really loved JC Steakhouse and Habibi. Be sure to make all your reservations you need at JC Steakhouse because it is their most popular and gets booked up. Everywhere else was about a 30 minute wait during peak times. When we were there, the property was allowed to be 70% occupied. Transportation around there property was seamless. We walked most places but the golf carts running around were a great help when we were stuffed or it was too hot. After you check in , you will be asked about getting some property credits or $200 back to attend a sales effort to buy into vacation packages for their property. By all means, please do not agree to this unless you want to give up an entire day of your vacation and be pushed into a package that likely you don't even need or want (you can book through current resins owners and get the same discounts). They will offer you the credits or money, and then you're sucked into the process for the rest of the day. I assure you it is not worth it and they are good at making it sound like something fantastic. Don't waste your time, money or ruin your vacation. You can easily find people ho already own memberships and book your trip through them achieve the same discounts they get. The members are happy to let you book through them as they get credit for your stay. The spa was about he finest we have encountered, and we do a lot of spa experiences. Take advantage of it and get them daily if you want. We were so impressed. Cant say enough about the place, but please avoid the sales offer no matter how good it sounds. Read less
Image of the Tripadvisor rating 4th Trip Here - Always Great

Apr 10, 2021 2threp Hayden, Idaho

Just completed our 4th stay at The Grand at Moon Palace. We stayed for 10 days and absolutely loved it. Our group consisted of my wife and me, our 3 teenage boys and 2 other families. Even though we’ve been here many times before, there is so much to do that we continue to make new discoveries, including restaurants and activities we hadn’t… Read more
Just completed our 4th stay at The Grand at Moon Palace. We stayed for 10 days and absolutely loved it. Our group consisted of my wife and me, our 3 teenage boys and 2 other families. Even though we’ve been here many times before, there is so much to do that we continue to make new discoveries, including restaurants and activities we hadn’t previously tried. Traveling here during COVID was fine, and it didn’t cause too much additional hassle. Masks were worn by employees at all times, everywhere. Guests primarily wore them in buildings, except when seated to eat. Outdoors most guest didn’t wear masks. The COVID Antigen test process was pretty simple and painless and shouldn’t be a barrier for you to travel. Restaurant and food quality continues to be excellent. We appreciate the variety and options that can fit any taste or preference. It’s easy for my wife and I to feel comfortable here leaving our kids on their own, knowing it’s safe and that they can find food and activities easily on their own (ages 15, 17, 19). We stayed at Le BLanc (sister location) in January and we were glad to see that the buffet now allowed us to serve our selves. Masks and hand sanitization was mandatory in the buffet lines. My only complaint is the difficulty in getting a reservation for JC Steak House, but our pro tip is that the steaks and sides are comparably awesome at The Grill and it’s much easier to get in and no reservation is required. The pools, water park and other activities are great. We like the pool at Los Tacos best, but there are various pools to fit any preference. The kids enjoyed the FlowRider surf simulator and we were glad they added one at The Grand, in addition to the one at Nizuc. We liked borrowing the bikes and cruising around the giant resort. We rented Jet Skis through the resort and it was ok. We wished you could ride them more in the open ocean, rather than back in the lagoon. We really enjoyed the excursion to Selvática and did the “Give me all” package. My wife and I visited the spa several times and always enjoy it. I played 2 rounds of golf at the Moon Palace course and 1 at the nearby Riviera Cancun course. We liked the Moon Palace course better as it was more convenient, more forgiving off the tee and had better/more included refreshments stations. Lastly, I want to give kudos to the Moon Palace employees who made our trip better and more memorable. Thank you to Fermin at The Grill and others, Pedro, The Grill and Grand Buffet, Alexis, German and Aracely at La Cantina, Jorge at Cusco, Armando at Tavola, Evelyn and Armando at the Grand Buffet, Karina at the Ninth Pin, Joaquin and Miguel at the Boulangerie, Gustavo, and Armando and Olivia at Caribeño. Read less
Image of the Tripadvisor rating Romantic Diner Moon Grand

Apr 10, 2021 JD151973 Cancun, Mexico

The Romantic Diner at the Beach Club for anniversary was just outstanding. The ambiance was warm breezy beach sunset with ocean waves in the background and live saxophone playing by Miuor, outstanding music. The menu was spot on and prepared equal to a specialized menu at a nice restaurant (husband with shellfish allergy). Waiter Raul/Luis Kiull… Read more
The Romantic Diner at the Beach Club for anniversary was just outstanding. The ambiance was warm breezy beach sunset with ocean waves in the background and live saxophone playing by Miuor, outstanding music. The menu was spot on and prepared equal to a specialized menu at a nice restaurant (husband with shellfish allergy). Waiter Raul/Luis Kiull there at every turn. Captain Done this dinner twice now and both times just an outstanding memory! Will return again for it. Read less
Image of the Tripadvisor rating Awesome Spring Break

Apr 10, 2021 KongFamilySV

We had an awesome time at The Grand at Moon Palace, Cancún. We will definitely return to this place. The food was excellent and the resort was clean and kept at an excellent condition. All the staff there were efficient and professional. They all went out of their way to make our trip special. Special shout out to Luis Alberto and Eduardo at… Read more
We had an awesome time at The Grand at Moon Palace, Cancún. We will definitely return to this place. The food was excellent and the resort was clean and kept at an excellent condition. All the staff there were efficient and professional. They all went out of their way to make our trip special. Special shout out to Luis Alberto and Eduardo at Grand Buffett at the resort for their excellent service! Read less
Image of the Tripadvisor rating La cantina

Apr 9, 2021 570raida

The best resort I ever been, the waitress aracely, bartender German, Maria, chefs Erick and Diego, hostess Brenda, managers Angelica & Ignacio the best service ever and the food was fantastic and drinks were great.