The Grand at Moon Palace

Cancun, Mexico

The hotel

This is no minimalist hideaway – The Grand at Moon Palace is an unashamed ‘maximalist’ mega-hotel packing in its own bowling alley, nightclub, and even a water park complete with lazy river, wave pool, and super-soaker slides. The children’s play zone features a neon mini golf course, bumper cars, a mirror maze, and a 3 floor labyrinth. And they’ve gone gloriously over-the-top with their all-inclusive dine and drink package too, with top-shelf drinks and all 11 restaurants included, covering fine French dining, flavourful Mexican favourites, tempting tapas, and sizzling steakhouse classics among the global menus of this luxury 5-star palace.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Night Club
  • Room Service
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Bicycle Rental
  • Restaurant

Where is it

Located on Cancun's south shore. Transfer time from airport: 10 minutes.

Hotel information

1,316 rooms and suites. All with a furnished balcony, air-conditioning, smart TV, complimentary WiFi, Lavazza® coffee maker, mini-bar (restocked daily) and liquor dispenser. Bathrooms have double whirlpool tubs and private bath and shower with designer toiletries. Grand Deluxe Resort View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

 

All Inclusive of: buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea/coffee. Snacks at set times.

Grand Deluxe Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults. 

Grand Swim-Up Suites with direct pool access and 1 king-size bed or 2 double beds, sleeping maximum 4 adults. 

Grand Family Deluxe Rooms offer one room with a king-size bed and a connecting room with 2 double beds. The kids' room includes an Xbox 360 plus a selection of Xbox games, L’Oreal kids bath amenities, kid-size slippers and robes, and a mini-bar stocked with sweet treats. 

Presidential Suites consist of two adjoining rooms with private baths with showers (one room has the double whirlpool), a dining and bar area plus a living room area. The master bedroom has 1 king-size bed and the second bedroom has 2 double beds, sleeping maximum 6 adults. 

11 restaurants offering a wide choice of cuisines from French, Lebanese, Italian and Mexican. 13 bars including 5 swim-up bars. 24-hour room service.

Nightly shows. Unique Day Club (adult-only pool bar) and Unique Night Club* (Monday, Wednesday and Friday).

9 swimming pools. Water adventure park with a wave pool, kids splash zone, lazy river and water slides. Spa* with hot and cold plunge pools, steam room and sauna. Fitness centre. Yoga and pilates classes. Bowling alley. The Playroom (kids' club with mini golf, a 3-floor labyrinth, arcade, bumper cars, laser maze and much more. The upper floor is for children aged 4-7 years old and the ground floor is aimed at 8-17 years old). Wired Lounge, a gaming hub suitable for everyone, with arcade and console video games served with sweet and savory snacks. Bike rentals. Jack Nicklaus Signature Golf Course nearby*.

Pool concierge. Complimentary WiFi.

* Denotes local charge. 

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (9256)
  • Very good (561)
  • Average (195)
  • Poor (60)
  • Terrible (88)
Image of the Tripadvisor rating Moon Palace the Grand

Sep 27, 2020 bflatley2 Phoenix, Arizona

Love this place! Luis and Iram were terrific and we really enjoyed the quality service, the food and cocktails. Can’t wait to come back for this unique, upscale Mexican food. Don’t miss the bar right next door...but you might.
Image of the Tripadvisor rating 2nd visit!

Sep 27, 2020 rexiet2018 Illinois

Stayed for a week and booked 4 rooms for us with family/friends! They were first timers and were all captivated by the resort and staff! Everyone in our party had a great time, from the toddlers to our grannies! We love this resort so much that we became members on our first visit! They have everything for everyone! The staff were, as usual,… Read more
Stayed for a week and booked 4 rooms for us with family/friends! They were first timers and were all captivated by the resort and staff! Everyone in our party had a great time, from the toddlers to our grannies! We love this resort so much that we became members on our first visit! They have everything for everyone! The staff were, as usual, excellent! Always making sure we are well taken care of! These people are very hard working and would not even complain about wearing masks under the sun with 90degree heat whilst serving you! Looking forward to visiting again next year! We are here at Le blanc cancun and will be in le blanc cabo in december! Palace resorts is the best! Read less
Image of the Tripadvisor rating Yet Another Grand Week!

Sep 25, 2020 Powell O Morehead City, North Carolina

My wife, adult daughter and I just returned from a week at Moon Palace Grand. We have been to the Grand at least once each of the last five years. This week was absolutely awesome! You know it’s incredible when it’s hard to start ranking highlights. We had a three hour private wine tasting with head sommelier Jorge Diaz in his private cellar… Read more
My wife, adult daughter and I just returned from a week at Moon Palace Grand. We have been to the Grand at least once each of the last five years. This week was absolutely awesome! You know it’s incredible when it’s hard to start ranking highlights. We had a three hour private wine tasting with head sommelier Jorge Diaz in his private cellar that will never be forgotten. His expertise and ease of communicating about wines led us on a magnificent journey through wines of Mexico. (He topped it off sharing a taste of his personally flavored tequila – wow!) The food, six courses from Cielito Lindo y Querido, was expertly served by Damian Ku. The chef at Cielito Lindo outdid himself with each course! Another evening’s dinner at JC was equally incredible. Sommelier Mauricio, for a second time, supported each course with his personal selection of wines. Our waiter Carlos Perez was incredible, presenting our food with a flair, even sharing his own specialty drink. Manager Guillermo was gracious and helpful. At Jade, waiter Damian and sommelier Mauricio gave us another night to remember. And last but not least, at Tavola waiters Miguel and Jose gave us two delightful meals. The chef Veronica gave us hearty and delicious food and Mauricio introduced us to new and wonderful wines. At the pool Fernando and Pablo took care of our every need. Pianist Jose Gambino Martinez has become like family and amazes us by his skill and grace at the keyboard. Though I lack their names, the cellist and the rock and roll trio entertained on other nights. We loved the golf, the spa, and Lindsay loved the water slides and the Flow rider. A special thanks to concierge Miriel Guerroro – also David and Enrique. In these times, we felt very safe, the resort was kept clean, and all the staff masked. The breakfast service was so good, we really didn’t miss the buffet format. Room service was prompt and hot. From check in to check out we were treated so well – a reason we shall start immediately planning our next trip. Read less
Image of the Tripadvisor rating Dania Trinidad is Wonderful!!!

Sep 24, 2020 mikerF3373QT Las Vegas, Nevada

Premiere member here. I LOVE Moon Palace. I love the staff (mostly), the amenities, the food, the golf, the cleanliness. I DONT love dealing with Palace’s crappy reservations dept, and I especially don’t love having to argue with the vacation planners about my unlimited golf. I got hooked up with Dania last year and explained my recurring issues.… Read more
Premiere member here. I LOVE Moon Palace. I love the staff (mostly), the amenities, the food, the golf, the cleanliness. I DONT love dealing with Palace’s crappy reservations dept, and I especially don’t love having to argue with the vacation planners about my unlimited golf. I got hooked up with Dania last year and explained my recurring issues. She gave me her email and asked me to email her when I was planning on coming down. And I have. Both times she made the golf issue disappear. This is a HUGE concern for me, and it’s great that I no longer have to worry about that any longer, and start my vacation off with a bad experience. But it’s not just the golf thing. My friends (legitimate potential Palace members) got screwed by the reservations dept. A story for another review. While Dania wasn’t able to totally fix their mess, she was able to make the best of the situation for us and our friends, which I am grateful for. If I was a boss at Palace, I would want people like Dania working for me. She cares, and that is exactly what Palace needs. Read less
Image of the Tripadvisor rating Best Vacay in over 10 years!!

Sep 24, 2020 FarAway719186

My wife and I have been VERY skeptical going to Mexico during these crazy Covid times. The resort was only filled at 30% or less per government guidelines. However the staff was there was far better than anything here in the USA. You walked on disinfecting mats before going in and out of the main entrances, they were wiping everything down,… Read more
My wife and I have been VERY skeptical going to Mexico during these crazy Covid times. The resort was only filled at 30% or less per government guidelines. However the staff was there was far better than anything here in the USA. You walked on disinfecting mats before going in and out of the main entrances, they were wiping everything down, people in the restaurants were very spaced out. In fact the guests were more the issue than anything. Hardly anyone wore masks when walking around inside. I think you get the picture. The Food was awesome. The service was great. When staying at Palace Resorts you have the ability to visit other Palace resorts. My ONLY issue was the pressure my wife and I felt when they tried to sell us a membership. You DO NOT have to do this, but we wanted to see what it was all about. We got passed between 4 different salesman's and each was offering us another deal. It never got better, it just got cheaper.. It basically took about 2.5 hours and they said it would only take about 30 minutes. But if you have ever been to a Time Share thing you know the drill. I would go back to The Grand At Moon Palace in a heartbeat!! It's a 5 Star Resort and I have NEVER been to a place sooo nice. Read less