The Grand at Moon Palace

Cancun, Mexico

The hotel

This is no minimalist hideaway – The Grand at Moon Palace is an unashamed ‘maximalist’ mega-hotel packing in its own bowling alley, nightclub, and even a water park complete with lazy river, wave pool, and super-soaker slides. The children’s play zone features a neon mini golf course, bumper cars, a mirror maze, and a 3 floor labyrinth. And they’ve gone gloriously over-the-top with their all-inclusive dine and drink package too, with top-shelf drinks and all 11 restaurants included, covering fine French dining, flavourful Mexican favourites, tempting tapas, and sizzling steakhouse classics among the global menus of this luxury 5-star palace.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Night Club
  • Room Service
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Bicycle Rental
  • Restaurant

Where is it

Located on Cancun's south shore. Transfer time from airport: 10 minutes.

Hotel information

1,316 rooms and suites. All with a furnished balcony, air-conditioning, smart TV, complimentary WiFi, Lavazza® coffee maker, mini-bar (restocked daily) and liquor dispenser. Bathrooms have double whirlpool tubs and private bath and shower with designer toiletries. Grand Deluxe Resort View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

 

All Inclusive of: buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea/coffee. Snacks at set times.

Grand Deluxe Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults. 

Grand Swim-Up Suites with direct pool access and 1 king-size bed or 2 double beds, sleeping maximum 4 adults. 

Grand Family Deluxe Rooms offer one room with a king-size bed and a connecting room with 2 double beds. The kids' room includes an Xbox 360 plus a selection of Xbox games, L’Oreal kids bath amenities, kid-size slippers and robes, and a mini-bar stocked with sweet treats. 

Presidential Suites consist of two adjoining rooms with private baths with showers (one room has the double whirlpool), a dining and bar area plus a living room area. The master bedroom has 1 king-size bed and the second bedroom has 2 double beds, sleeping maximum 6 adults. 

11 restaurants offering a wide choice of cuisines from French, Lebanese, Italian and Mexican. 13 bars including 5 swim-up bars. 24-hour room service.

Nightly shows. Unique Day Club (adult-only pool bar) and Unique Night Club* (Monday, Wednesday and Friday).

9 swimming pools. Water adventure park with a wave pool, kids splash zone, lazy river and water slides. Spa* with hot and cold plunge pools, steam room and sauna. Fitness centre. Yoga and pilates classes. Bowling alley. The Playroom (kids' club with mini golf, a 3-floor labyrinth, arcade, bumper cars, laser maze and much more. The upper floor is for children aged 4-7 years old and the ground floor is aimed at 8-17 years old). Wired Lounge, a gaming hub suitable for everyone, with arcade and console video games served with sweet and savory snacks. Bike rentals. Jack Nicklaus Signature Golf Course nearby*.

Pool concierge. Complimentary WiFi.

* Denotes local charge. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (9453)
  • Very good (574)
  • Average (202)
  • Poor (62)
  • Terrible (95)
Image of the Tripadvisor rating Can't wait to go back!!

Jan 22, 2021 Escaperoomfun

My husband and I along with another couple had the best time spending a week at this beautiful resort. The food was amazing and the endless drinks were fun! The service was top notch everywhere, all the time. The room was comfortable and clean. Same as the rest of the resort. There is so much to do that one week was not enough but we hope to go… Read more
My husband and I along with another couple had the best time spending a week at this beautiful resort. The food was amazing and the endless drinks were fun! The service was top notch everywhere, all the time. The room was comfortable and clean. Same as the rest of the resort. There is so much to do that one week was not enough but we hope to go back one day! We wanted to give a big shout out to some servers who went above and beyond!!! Filipe who worked the unique pool (week 1/9-1/16) was so friendly, kind and helpful... and kept the drinks coming. For our romantic dinner 1-15, the whole crew did amazing. The saxophonist was the perfect touch ( I don't know his name). Our waiter that night was Enrique and he was outstanding. The Captian was Dario who greeted us and set the tone for the meal along with Jose Luis Jesxani and Mario. They were the perfect team. From the moment you walk in everything from the beautiful décor to the smell make you feel like you are in a dream and the staff help keep that going. During this pandemic they are doing all they can and more to keep everyone safe and the places they enforce masks makes sense and I will say I appreciate that they allow people to make their own choices in the other areas. You are hardly ever anywhere near anyone you don't want to be around anyway. What they are doing makes sense... Unlike in the US. So go enjoy a dream vacation but if you are a scared person who will complain then just stay home. This is a place to relax and rejuvenate. Read less
Image of the Tripadvisor rating Another week at the Moon Grand

Jan 17, 2021 jeffbA4849UM Mason, Michigan

we are founding members at the moon palace in cancun , have been for 22 years and, we are diamond members. we go to the moon grand 2-3 times a year. we just returned from another fabulous week.the folks there went out of their as way as usual to treat us like kings and queens for 7 days. one of our visits there every year happens to be the same… Read more
we are founding members at the moon palace in cancun , have been for 22 years and, we are diamond members. we go to the moon grand 2-3 times a year. we just returned from another fabulous week.the folks there went out of their as way as usual to treat us like kings and queens for 7 days. one of our visits there every year happens to be the same week as our anniversary. Our wonderful friends there did something different every day to help us celebrate. it was something we will never forget.the wonderfull dinners every night followed by fantastic shows at the state of the art theater made for a great day EVERY day. our massages, manicures,pedicures,facials,haircuts were first class.we took a day trip to the sun palace one day enjoyed the beach and wonderfull lunch. counting the days untill we return again . I have to mention some outstanding people there, Our diamond Concierges, Irias, Alejandra,wellness pool conciergies,Jose,Paul,Ever.Adult pool, Fernando and Trisha.Diamond reception bar, Alberta!The best waiters in the world at the grand buffett , Arturo and Mayra !Our sales person Elizabeth Carolina Gudino. jeff and cathy broughton Read less
Image of the Tripadvisor rating OUTSTANDING!!!!

Jan 17, 2021 chilledinWI De Pere, Wisconsin

This was our second visit to Moon Palace, Cancun. Our first visit was spectacular so we came with high expectations. Moon Palace exceeded every aspect!! Starting with Barbara Hurtado who organized our arrival AND the arrival of our kids on a separate day. This was the first time we were not able to travel together so of course we were nervous.… Read more
This was our second visit to Moon Palace, Cancun. Our first visit was spectacular so we came with high expectations. Moon Palace exceeded every aspect!! Starting with Barbara Hurtado who organized our arrival AND the arrival of our kids on a separate day. This was the first time we were not able to travel together so of course we were nervous. Barbara handled everything perfectly. After the kids arrival we could REALLY get into vacation mode. Details of the rooms, dinner reservations, resort transport (guys...this place is huge), daily details everyday were expertly handled by our Butlers (yeah, we got Butlers!!!), Enrique and Juan!! They both knew what we needed before we even needed it! Expert service!💕. We became regulars at the Diamond Pool where we met new friends and revisited some old ones. Can you believe it...the staff remembered us from the spring of 2019! Seeing Alberto from Entertainment staff again was wonderful!! Mornings started with a visit to our friend Arely at Caribeño who taught my husband to order in Spanish. 💕. Our new friend, Jose the Pool Concierge, had our loungers and cabanas set up everyday. We can’t wait to come back again and see him next year when he is a new Father!!!💕🍼. Each morning we were greeted with the best servers and personalities at the Diamond Pool: De Dios, Jasinto, Luis and of course, VALENTIN!!! Valentin is my Profesor de Español, he was so patient and helpful in my learning of the language. He even gave us some recipes to try at home to have a little bit of Mexico in Wisconsin. 💕. Every moment was so fun and enjoyable! Victor the rolling bartender always made sure we had a drink of the day, what a great guy and always “back in a Mexican minute”. As you can see we really became friends with the staff. They all work sooo hard, everyone, housekeeping, maintenance, grounds keepers, cart drivers, EVERYONE!! If you go after reading this, PLEASE get to know them, reward them, learn from them. The property is BEAUTIFUL of course but the true beauty is in their smiles, their personalities and their hearts. We cannot wait to return!!!!💕. Gracias mi amigos!!🙏. It is MY pleasure.💕 Read less
Image of the Tripadvisor rating We tried the #2 ranked resort in Cancun!

Jan 17, 2021 dvkm United States

Could not pass up the great deal to stay 7 days/6 nights and made an ad-hoc reservation. Good value for an all-inclusive resort. The room was great with marble and modern, stylistic interiors. The resort was a bit too large for our preference and was a bit too much Las Vegas than the beautiful modern
Image of the Tripadvisor rating Best Vacation Ever!

Jan 17, 2021 Neurolife0404

Had the best vacation at moon palace with my family! Thank you to Jose the diamond pool concierge, Valentin our waiter at the diamond pool, Di Deos and Luis Huchim our waiters at the activity pool and Beatriz our masseuse. My family and I were treated like royalty. Definitely will be back in the years to come!!