The Grand at Moon Palace

Cancun, Mexico

The hotel

This is no minimalist hideaway – The Grand at Moon Palace is an unashamed ‘maximalist’ mega-hotel packing in its own bowling alley, nightclub, and even a water park complete with lazy river, wave pool, and super-soaker slides. The children’s play zone features a neon mini golf course, bumper cars, a mirror maze, and a 3 floor labyrinth. And they’ve gone gloriously over-the-top with their all-inclusive dine and drink package too, with top-shelf drinks and all 11 restaurants included, covering fine French dining, flavourful Mexican favourites, tempting tapas, and sizzling steakhouse classics among the global menus of this luxury 5-star palace.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Night Club
  • Room Service
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Bicycle Rental
  • Restaurant

Where is it

Located on Cancun's south shore. Transfer time from airport: 10 minutes.

Hotel information

1,316 rooms and suites. All with a furnished balcony, air-conditioning, smart TV, complimentary WiFi, Lavazza® coffee maker, mini-bar (restocked daily) and liquor dispenser. Bathrooms have double whirlpool tubs and private bath and shower with designer toiletries. Grand Deluxe Resort View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

 

All Inclusive of: buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea/coffee. Snacks at set times.

Grand Deluxe Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults. 

Grand Swim-Up Suites with direct pool access and 1 king-size bed or 2 double beds, sleeping maximum 4 adults. 

Grand Family Deluxe Rooms offer one room with a king-size bed and a connecting room with 2 double beds. The kids' room includes an Xbox 360 plus a selection of Xbox games, L’Oreal kids bath amenities, kid-size slippers and robes, and a mini-bar stocked with sweet treats. 

Presidential Suites consist of two adjoining rooms with private baths with showers (one room has the double whirlpool), a dining and bar area plus a living room area. The master bedroom has 1 king-size bed and the second bedroom has 2 double beds, sleeping maximum 6 adults. 

11 restaurants offering a wide choice of cuisines from French, Lebanese, Italian and Mexican. 13 bars including 5 swim-up bars. 24-hour room service.

Nightly shows. Unique Day Club (adult-only pool bar) and Unique Night Club* (Monday, Wednesday and Friday).

9 swimming pools. Water adventure park with a wave pool, kids splash zone, lazy river and water slides. Spa* with hot and cold plunge pools, steam room and sauna. Fitness centre. Yoga and pilates classes. Bowling alley. The Playroom (kids' club with mini golf, a 3-floor labyrinth, arcade, bumper cars, laser maze and much more. The upper floor is for children aged 4-7 years old and the ground floor is aimed at 8-17 years old). Wired Lounge, a gaming hub suitable for everyone, with arcade and console video games served with sweet and savory snacks. Bike rentals. Jack Nicklaus Signature Golf Course nearby*.

Pool concierge. Complimentary WiFi.

* Denotes local charge. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (8878)
  • Very good (555)
  • Average (189)
  • Poor (59)
  • Terrible (88)
Image of the Tripadvisor rating The trip that made us diamond members...

Jul 6, 2020 nbparents Tucson, Arizona

We went to grand moon as VIP with our kids and our sister. We stayed at a presidential suite. It was all amazing! I can’t say enough good things about the place, the food, and especially the service. I am so thankful to be a palace member- no one comes close! We loved it so much we upgraded to diamond members on this trip and it was so worth it!… Read more
We went to grand moon as VIP with our kids and our sister. We stayed at a presidential suite. It was all amazing! I can’t say enough good things about the place, the food, and especially the service. I am so thankful to be a palace member- no one comes close! We loved it so much we upgraded to diamond members on this trip and it was so worth it! Highly recommend! Read less
Image of the Tripadvisor rating Great Service and the only place I Trust during Covid

Jul 5, 2020 susanblaine2020

Last week I took my son and friend to the Moon Palace, we knew it was a big risk but having been members for 15 years it was the only place I felt comfortable vacationing for a week. The staff was so appreciative of us coming and they were very mindful of wearing masks and cleaning everything. It wasn't fully open but that made it easier to stay… Read more
Last week I took my son and friend to the Moon Palace, we knew it was a big risk but having been members for 15 years it was the only place I felt comfortable vacationing for a week. The staff was so appreciative of us coming and they were very mindful of wearing masks and cleaning everything. It wasn't fully open but that made it easier to stay relaxed. I took some spa appointments with Marena (the best) and the Chef Dinner brought everything to a new level. Well done Palace Resorts! Read less
Image of the Tripadvisor rating Habibi

Jul 5, 2020 Hallodeve

Fantastic service by Sergio and Martin! The food was delicious and freshly made. They made wonderful suggestions. We were seated quickly and safely. All health standards for the current issue were observed .
Image of the Tripadvisor rating Amazing time at Unique Day Clun

Jul 5, 2020 Gigi595 Cancun, Mexico

I went on Vacation and we had the best staff they were on point, drinks to die for!! Cold! Shout out to Rafael Vergara, Danielle, Anabel, Fernando, Paul, dj Christian, Marvin, Javier, Danira Alberto and Christina! Great Birthday! Thank you guys!!!
Image of the Tripadvisor rating spa/salon

Jul 4, 2020 V3526SXstephanieh Santa Maria, California

We had a great experience in the spa and salon my daughter and my wife got a haircut from there and they did such an awesome job. We also had manicures and pedicures my son and I joined my wife and I and we had a great experience the ladies there were wonderful highly suggest having your pedicures and manicures