The Grand at Moon Palace

Cancun, Mexico

The hotel

This is no minimalist hideaway – The Grand at Moon Palace is an unashamed ‘maximalist’ mega-hotel packing in its own bowling alley, nightclub, and even a water park complete with lazy river, wave pool, and super-soaker slides. The children’s play zone features a neon mini golf course, bumper cars, a mirror maze, and a 3 floor labyrinth. And they’ve gone gloriously over-the-top with their all-inclusive dine and drink package too, with top-shelf drinks and all 11 restaurants included, covering fine French dining, flavourful Mexican favourites, tempting tapas, and sizzling steakhouse classics among the global menus of this luxury 5-star palace.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Night Club
  • Room Service
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Bicycle Rental
  • Restaurant

Where is it

Located on Cancun's south shore. Transfer time from airport: 10 minutes.

Hotel information

1,316 rooms and suites. All with a furnished balcony, air-conditioning, smart TV, complimentary WiFi, Lavazza® coffee maker, mini-bar (restocked daily) and liquor dispenser. Bathrooms have double whirlpool tubs and private bath and shower with designer toiletries. Grand Deluxe Resort View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults.

 

All Inclusive of: buffet breakfast, lunch and dinner. Selected local-brand alcohol, soft drinks, tea/coffee. Snacks at set times.

Grand Deluxe Garden View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 4 adults. 

Grand Swim-Up Suites with direct pool access and 1 king-size bed or 2 double beds, sleeping maximum 4 adults. 

Grand Family Deluxe Rooms offer one room with a king-size bed and a connecting room with 2 double beds. The kids' room includes an Xbox 360 plus a selection of Xbox games, L’Oreal kids bath amenities, kid-size slippers and robes, and a mini-bar stocked with sweet treats. 

Presidential Suites consist of two adjoining rooms with private baths with showers (one room has the double whirlpool), a dining and bar area plus a living room area. The master bedroom has 1 king-size bed and the second bedroom has 2 double beds, sleeping maximum 6 adults. 

11 restaurants offering a wide choice of cuisines from French, Lebanese, Italian and Mexican. 13 bars including 5 swim-up bars. 24-hour room service.

Nightly shows. Unique Day Club (adult-only pool bar) and Unique Night Club* (Monday, Wednesday and Friday).

9 swimming pools. Water adventure park with a wave pool, kids splash zone, lazy river and water slides. Spa* with hot and cold plunge pools, steam room and sauna. Fitness centre. Yoga and pilates classes. Bowling alley. The Playroom (kids' club with mini golf, a 3-floor labyrinth, arcade, bumper cars, laser maze and much more. The upper floor is for children aged 4-7 years old and the ground floor is aimed at 8-17 years old). Wired Lounge, a gaming hub suitable for everyone, with arcade and console video games served with sweet and savory snacks. Bike rentals. Jack Nicklaus Signature Golf Course nearby*.

Pool concierge. Complimentary WiFi.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure.

* Denotes local charge. 

Latest travel advice

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (9849)
  • Very good (607)
  • Average (228)
  • Poor (75)
  • Terrible (110)
Image of the Tripadvisor rating Amazing Romantic Dinner

Aug 4, 2021 700antoinettew

We had the best experience at the Romantic dinner. Our waiter Miguel Ramirez was so attentive to our needs along with the manager Francisco Torijo. We can’t express enough how much of a great time we had.
Image of the Tripadvisor rating Romantic Dinner

Aug 4, 2021 Miemiego26 Lawrenceburg, Indiana

Excellent service. Food was fantastic. I highly recommend it for couple and friends. Waiter staff was Luis, Rolondo, Miguel, Francisco, Leiver, Salvador. Live music. Great ocean view. Special Occasion or not, it is a treat!!!
Image of the Tripadvisor rating Grand at Moon Palace

Aug 4, 2021 King_alan84

Had an amazing experience celebrating my niece and son's birthdays with family and friends, the staff was very friendly, rooms were very clean along with the whole resort, we had an awesome time at the night clubs at resort, shout out to Keniy for excellent service making sure our glasses were never empty friendly and attentive, will be back for… Read more
Had an amazing experience celebrating my niece and son's birthdays with family and friends, the staff was very friendly, rooms were very clean along with the whole resort, we had an awesome time at the night clubs at resort, shout out to Keniy for excellent service making sure our glasses were never empty friendly and attentive, will be back for sure Read less
Image of the Tripadvisor rating Missing some things, but still anmazing

Aug 3, 2021 lindsey1229 Salt Lake City, Utah

We are on our 3rd trip in the last year. I will say individually every single person that works there makes your day better. Everyone is so polite and friendly and they all work so hard. It did seem that it was a lot harder to make a reservation and get a shuttle due to a lot of people staying at the property. And a huge shout out to all the… Read more
We are on our 3rd trip in the last year. I will say individually every single person that works there makes your day better. Everyone is so polite and friendly and they all work so hard. It did seem that it was a lot harder to make a reservation and get a shuttle due to a lot of people staying at the property. And a huge shout out to all the ladies at the Kids Club. I don't think they get the reviews they deserve. Our kids we're very well taken care of and treated so good by them. We felt totally safe leaving them for dinners or a pool break. Thank you Monserrath, Natalia, Maria, Sabrina, Ana Paola, Jacqueline, Huguette and Teresa for always making our kids feel so special. And how could we forget Alberto at Unique Pool, he is always on top of it! Our housekeeping was OUTSTANDING, Our mini bar stocker was AMAZING (we are building 93 so kudos to him I wish I could remember his name!). The only frustrating issues we had: what used to take 5 minutes to get a shuttle was now 20 we couldn't get to Los Tacos without having to walk. Also ran into an issue trying to eat at Cusco. After calling and being told we DON'T need a reservation to walking into dinner at 8:30pm and being turned away by the hostess. She was NOT friendly. "We are too busy tonight and you don't have a reservation." Aside from her everyone else was amazing. The reservations for Dinner and more frequent shuttles would have made this even more amazing. Read less
Image of the Tripadvisor rating Romantic dinner

Aug 2, 2021 caitlyns261

The dinner was awesome we enjoyed a sunset dinner for our honey moon food and staff were excellent pinu the waiter was great Liever the manager made sure we were satisfied the whole time and major on the sax was playing live music 10/10 dinner