Now Sapphire Riviera Cancun

Riviera Cancun, Mexico

The hotel

Nestling along a fabulous beachfront, this spectacular low-rise resort is ideal for couples or families looking for an Unlimited-Luxury®, All Inclusive holiday in the Caribbean. It’s built in stunning Mayan architectural style, fitting in well with the dazzling tropical location. Rooms are exceptionally spacious and have balconies or a terrace which overlook the tropical gardens or ocean. You’ll never run out of things to do or food to eat here with a whopping six different reservation free restaurants, five of these being gourmet à la carte. Cuisines include traditional Mexican, French, Asian, Mediterranean and International. The buffet restaurant is highly recommended, while the à la carte restaurants ensure each meal is a true dining experience! Even 24-hour room service is included in the Unlimited-Luxury® so you can eat at 2:00am if you fancy! As for activities, take a look below to see the huge number of options, but relax — you can also do nothing but read a book and enjoy the free cocktails as you soak up the Caribbean sunshine. The Now Spa by Pevonia® offers seven treatment rooms, a hydrotherapy circuit offering a sauna, steam room, showers, Jacuzzi, dynamic pool and an outdoor relaxation area and a beauty salon. A boutique offering Pevonia® branded products is also available giving guests a perfect tranquil spa experience. The kids are in for a treat too. At the Explorer’s Club time flies with board games and video games to keep them busy, sandcastle contests and arts and crafts. Teens aren’t left out either; they’ve their very own place to hang — The Core Zone — complete with pool, air hockey and foosball tables, basketball and video games. Outside the resort are some of the Yucatan Peninsula’s greatest attractions including Mayan cultural sights such as Chichen Itza, Tulum and Coba and theme parks like Xcaret and Xel-Ha.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Honeymoon
  • Kids Club
  • Babysitting service
  • Safety Deposit Box
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Tennis

Where is it

On a white sand beach, half way between Cancun and Playa del Carmen, close to attractions such as archeological sites, the world's second largest coral reef, the quaint fishing town of Puerto Morelos and lots of shopping. Transfer time from airport: 15 minutes.

Hotel information

488 suites on 3 floors in 14 buildings with no lifts. All with air-conditioning, sofa, ceiling fan, balcony/patio, cable TV, telephone, complimentary WiFi (all room categories), clock radio, safe, mini-bar replenished every day with bottled water, juice and beer, 24-hour room service, coffee and tea maker, bathroom with tub and shower, marble floors, complimentary toiletries, bathrobes and slippers, hairdryer and iron and board. All rooms have either 1 king-size bed or 2 double beds. Deluxe Junior Suite Tropical View Rooms have a bath tub with integrated shower, sleeping maximum 3 adults and 1 child (up to 12 years) or 2 adults and 2 children (up to 12 years).

All Inclusive of: Unlimited-Luxury® includes all meals, snacks and drinks, including premium domestic and International premium brand liquors and wines and mini-bar stocked daily with water, soft drinks and beer. 24-hour room service. Pool and beach waiter service, daily maid service. Unlimited Connectivity. All activities and entertainment above unless otherwise stated. Hotel operates a no-wristband policy.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Now and Sunscape Resorts & Spas. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply). 

Preferred Club Junior Suite Tropical View, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (up to 12 years).

Preferred Club Junior Suite Ocean Front are as above but facing the Caribbean Sea and include a whirlpool tub on the balcony, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (up to 12 years).

Preferred Club Junior Suite Beach Front are in a preferred location with spectacular views of the Caribbean Sea from a private terrace with whirlpool. Elegantly decorated with dark mahogany furniture and marble floors with direct access to the beach and a spacious bathroom with shower and Jacuzzi, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (up to 12 years).

Preferred Club room types include the following benefits:

  • Personalised check-in and checkout with concierge service
  • Preferred status and amenities
  • Access to private lounge and adults-only pool, featuring Bali beds
  • Pool concierge and bar service
  • Upgraded mini-bar service and room service menu
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily continental breakfast, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors in private lounge
  • Complimentary newspaper in suite daily (English and Spanish)
  • Complimentary computer access in private lounge
  • Access to Cibu restaurant for breakfast

6 reservation-free restaurants (1 buffet and 5 gourmet à la carte): Market Cafe (breakfast, lunch and dinner; International buffet). Paramour (dinner, an adults-only elegant romantic atmosphere offering French fare). Lemongrass (dinner, Asian cuisine including Teppanyaki and a sushi bar). Bluewater Grill (lunch and dinner, offering the very best fine cuts and seafood specialities). Cibu (dinner, rich Mediterranean flavours). Fresco (dinner, an authentic Mexican experience), Coco Café and Barefoot Grill (casual grilled favorites served poolside during lunch). 24-hour dining options allow you to enjoy late night bites at Coco Café and 24-hour room service. 5 bars: Moments lobby bar, Splash (swim-up bar in the main pool), Eclipse Night club, The Reef (Preferred Club pool bar) and beach bar. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighboring Dreams, Now and Sunscape Resorts & Spas.

Theme nights. Air-conditioned theatre. Live nightly entertainment.

3 oversized pools and a children's wading pool. Now Spa by Pevonia®* with 2 whirlpools, sauna, steam room and on-site Mexican Temazcal steam bath which can be used complimentary when you book any body treatments*, massage* and facials*. Fitness centre. Water sports including kayaking, catamaran, snorkelling* and water polo. Scuba diving* with lessons in the pool, and deep sea fishing*. Turtle release programme (available during select seaons). Tennis. Yoga. Big screen with films on the beach. Aerobics. Beach volleyball and beach football. Euro-bungee. New family waterpark (coming soon). Explorer's Club for kids (3-12-year-olds) open 9:00am–10:00pm inclusive of lunch and dinner. Activities include a new splash park and weekly camp out adventure. Core Zone teens' club allows teenagers 13-17 years to cut loose and really have the time of their lives. Located next to the Explorer’s Club, the Core Zone features nightly entertainment, daily activities and a vast array of sports and games. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

Babysitting service*. Laundry service*. Boutique stores including souvenirs and newspapers. Concierge services and 24-hour front desk. Currency exchange, car rentals*, on-site Travel Agency* and medical facilities*. Complimentary WiFi access throughout. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Please note: child ages at this property are up to and including 12 years. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (6979)
  • Very good (2426)
  • Average (896)
  • Poor (280)
  • Terrible (179)
Image of the Tripadvisor rating Pleasantly surprised

Feb 28, 2021 Tiamoore13

We had a great time. We had to make a last minute change to our accommodations and Now Sapphire delivered. From the arrival security to the sanitizing measures made us feel safe and secure the whole time. My only issue was sucky WiFi. But if you don't have any important obligations you will be fine. The staff was great! Market Place Cafe and… Read more
We had a great time. We had to make a last minute change to our accommodations and Now Sapphire delivered. From the arrival security to the sanitizing measures made us feel safe and secure the whole time. My only issue was sucky WiFi. But if you don't have any important obligations you will be fine. The staff was great! Market Place Cafe and Lemongrass were the best to eat on the resort. Overall we had a great time and would definitely come back. The kids zone looked amazing. Read less
Image of the Tripadvisor rating Exploring club

Feb 28, 2021 elionaa2021

Katheryn, Gema, Jessi. Made our vacation easier e more relaxing. Very loving and caring teacher's/ girls. Very easy to build communication. I really appreciate it.Thank you girls you are amazing ❤️❤️❤️❤️
Image of the Tripadvisor rating Very warm and friendly but lines, food, and beach could be better!

Feb 27, 2021 Peggy S Austin, Texas, United States

Beautiful property! Very clean, staff friendly and warm. We were to receive a complimentary bottle of rum, tequila, or sparkling wine in our room, they finally brought after 3 request each time they requested proof we qualified. It was finally delivered the 2nd to the last night. I chose the rum. I was told by a regular guests that the… Read more
Beautiful property! Very clean, staff friendly and warm. We were to receive a complimentary bottle of rum, tequila, or sparkling wine in our room, they finally brought after 3 request each time they requested proof we qualified. It was finally delivered the 2nd to the last night. I chose the rum. I was told by a regular guests that the food has gone way down since Covid. The spa was always booked so unable to use the credit. Breakfast was ok, stood in line for an omelet, waffle, and fruit. Coffee was good, but never provided enough regular sugar as needed. Dinner at French restaurant was terrible . Filet mignon and shrimp. It was not a filet mignon. It was a thin sliced and overcooked piece of meat with jarred brown gravy on it and 2 shrimps. Crème Brule had no flavor and very little burnt sugar. About the size of a dime. Very disappointed. The duck was good according to friend. The Fire show was fun, the pools were beautiful and pool service was fast and drinks were tasty. Mystery meat on the hamburgers by kids water park. Received very good beach side service for drinks. We decided to order room service for the rest of our meals from their very limited menu. The champagne breakfast is 2 mimosas. Tons of seaweed on beach.. The water isn't as blue as Cancun, but clean and refreshing. The children's area looked like fun, trampoline closed. All in all, I would stay there again. It was relaxing and now I know how they work and what to order. Good rates and beautiful property. Read less
Image of the Tripadvisor rating Absolutely fantastic

Feb 27, 2021 cchilders525 Denver, Colorado

We stayed at Now Sapphire in early February 2021 and fell in love with the entire location. The resort was absolutely beautiful. Every staff member was energetic, helpful, and friendly. I truly mean everyone on staff. The staff is what made our vacation the most memorable for us. We will definitely be returning to Now Sapphire!
Image of the Tripadvisor rating Girls Trip 2021

Feb 24, 2021 pattiknepper0411 Littleton, Colorado

We had the best time at Now Sapphire! Alfredo in the Premier lounge is funny, smart, kind snd goes out of his way to make you happy! please check him out if you are at Now Sapphire. Let him know Mama Patricia misses him already!