Now Sapphire Riviera Cancun

Riviera Cancun, Mexico

The hotel

Nestling along a fabulous beachfront, this spectacular low-rise resort is ideal for couples or families looking for an Unlimited-Luxury®, All Inclusive holiday in the Caribbean. It’s built in stunning Mayan architectural style, fitting in well with the dazzling tropical location. Rooms are exceptionally spacious and have balconies or a terrace which overlook the tropical gardens or ocean. You’ll never run out of things to do or food to eat here with a whopping six different reservation free restaurants, five of these being gourmet à la carte. Cuisines include traditional Mexican, French, Asian, Mediterranean and International. The buffet restaurant is highly recommended, while the à la carte restaurants ensure each meal is a true dining experience! Even 24-hour room service is included in the Unlimited-Luxury® so you can eat at 2:00am if you fancy! As for activities, take a look below to see the huge number of options, but relax — you can also do nothing but read a book and enjoy the free cocktails as you soak up the Caribbean sunshine. The Now Spa by Pevonia® offers seven treatment rooms, a hydrotherapy circuit offering a sauna, steam room, showers, Jacuzzi, dynamic pool and an outdoor relaxation area and a beauty salon. A boutique offering Pevonia® branded products is also available giving guests a perfect tranquil spa experience. The kids are in for a treat too. At the Explorer’s Club time flies with board games and video games to keep them busy, sandcastle contests and arts and crafts. Teens aren’t left out either; they’ve their very own place to hang — The Core Zone — complete with pool, air hockey and foosball tables, basketball and video games. Outside the resort are some of the Yucatan Peninsula’s greatest attractions including Mayan cultural sights such as Chichen Itza, Tulum and Coba and theme parks like Xcaret and Xel-Ha.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Honeymoon
  • Kids Club
  • Babysitting service
  • Safety Deposit Box
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Tennis

Where is it

On a white sand beach, half way between Cancun and Playa del Carmen, close to attractions such as archeological sites, the world's second largest coral reef, the quaint fishing town of Puerto Morelos and lots of shopping. Transfer time from airport: 15 minutes.

Hotel information

488 suites on 3 floors in 14 buildings with no lifts. All with air-conditioning, sofa, ceiling fan, balcony/patio, cable TV, telephone, complimentary WiFi (all room categories), clock radio, safe, mini-bar replenished every day with bottled water, juice and beer, 24-hour room service, coffee and tea maker, bathroom with tub and shower, marble floors, complimentary toiletries, bathrobes and slippers, hairdryer and iron and board. All rooms have either 1 king-size bed or 2 double beds. Deluxe Junior Suite Tropical View Rooms have a bath tub with integrated shower, sleeping maximum 3 adults and 1 child (up to 12 years) or 2 adults and 2 children (up to 12 years).

All Inclusive of: Unlimited-Luxury® includes all meals, snacks and drinks, including premium domestic and International premium brand liquors and wines and mini-bar stocked daily with water, soft drinks and beer. 24-hour room service. Pool and beach waiter service, daily maid service. Unlimited Connectivity. All activities and entertainment above unless otherwise stated. Hotel operates a no-wristband policy.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Now and Sunscape Resorts & Spas. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply). 

Preferred Club Junior Suite Tropical View, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (up to 12 years).

Preferred Club Junior Suite Ocean Front are as above but facing the Caribbean Sea and include a whirlpool tub on the balcony, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (up to 12 years).

Preferred Club Junior Suite Beach Front are in a preferred location with spectacular views of the Caribbean Sea from a private terrace with whirlpool. Elegantly decorated with dark mahogany furniture and marble floors with direct access to the beach and a spacious bathroom with shower and Jacuzzi, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (up to 12 years).

Preferred Club room types include the following benefits:

  • Personalised check-in and checkout with concierge service
  • Preferred status and amenities
  • Access to private lounge and adults-only pool, featuring Bali beds
  • Pool concierge and bar service
  • Upgraded mini-bar service and room service menu
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily continental breakfast, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors in private lounge
  • Complimentary newspaper in suite daily (English and Spanish)
  • Complimentary computer access in private lounge
  • Access to Cibu restaurant for breakfast

6 reservation-free restaurants (1 buffet and 5 gourmet à la carte): Market Cafe (breakfast, lunch and dinner; International buffet). Paramour (dinner, an adults-only elegant romantic atmosphere offering French fare). Lemongrass (dinner, Asian cuisine including Teppanyaki and a sushi bar). Bluewater Grill (lunch and dinner, offering the very best fine cuts and seafood specialities). Cibu (dinner, rich Mediterranean flavours). Fresco (dinner, an authentic Mexican experience), Coco Café and Barefoot Grill (casual grilled favorites served poolside during lunch). 24-hour dining options allow you to enjoy late night bites at Coco Café and 24-hour room service. 5 bars: Moments lobby bar, Splash (swim-up bar in the main pool), Eclipse Night club, The Reef (Preferred Club pool bar) and beach bar. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighboring Dreams, Now and Sunscape Resorts & Spas.

Theme nights. Air-conditioned theatre. Live nightly entertainment.

3 oversized pools and a children's wading pool. Now Spa by Pevonia®* with 2 whirlpools, sauna, steam room and on-site Mexican Temazcal steam bath which can be used complimentary when you book any body treatments*, massage* and facials*. Fitness centre. Water sports including kayaking, catamaran, snorkelling* and water polo. Scuba diving* with lessons in the pool, and deep sea fishing*. Turtle release programme (available during select seaons). Tennis. Yoga. Big screen with films on the beach. Aerobics. Beach volleyball and beach football. Euro-bungee. New family waterpark (coming soon). Explorer's Club for kids (3-12-year-olds) open 9:00am–10:00pm inclusive of lunch and dinner. Activities include a new splash park and weekly camp out adventure. Core Zone teens' club allows teenagers 13-17 years to cut loose and really have the time of their lives. Located next to the Explorer’s Club, the Core Zone features nightly entertainment, daily activities and a vast array of sports and games. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

Babysitting service*. Laundry service*. Boutique stores including souvenirs and newspapers. Concierge services and 24-hour front desk. Currency exchange, car rentals*, on-site Travel Agency* and medical facilities*. Complimentary WiFi access throughout. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure.

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Please note: child ages at this property are up to and including 12 years. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (7087)
  • Very good (2449)
  • Average (909)
  • Poor (294)
  • Terrible (187)
Image of the Tripadvisor rating Great overall experience!

May 6, 2021 matthewrolen

This was our first time in Mexico and it couldn’t have been more perfect! Every aspect of Now Sapphire was excellent. With there still being COVID precautions, everything was constantly being cleaned, employees/staff were very diligent on keeping their masks on and provided on site COVID tests before returning to the states! The staff was… Read more
This was our first time in Mexico and it couldn’t have been more perfect! Every aspect of Now Sapphire was excellent. With there still being COVID precautions, everything was constantly being cleaned, employees/staff were very diligent on keeping their masks on and provided on site COVID tests before returning to the states! The staff was incredibly friendly, helpful, and just great overall. There was no language barrier whatsoever. The entertainment team was awesome, too! They were so outgoing, inclusive and fun to spend time with during the different events every day. They made each day even more fun! There were so many food options too, we stayed for a week and never had to eat at the same place twice. There were plenty of excursion options on site and they were super helpful in finding an experience that we would enjoy! There are no complaints about this place and will be on the top of my list when we come back to Mexico! Thank you to the entire team at Now Sapphire for a perfect first time in Mexico! Read less
Image of the Tripadvisor rating Amazing Hospitality

May 6, 2021 242kellik

Such an amazing staff, excellent service, constant games and shows going on, felt completely safe the entire time. Protocols were in place and felt safer here than anywhere else in the US. The staff made you feel like family and there is something for everyone to do. Will definitely be coming back.
Image of the Tripadvisor rating Ehhhhh,

May 5, 2021 hobsmaster Hershey, Pennsylvania

Resort is just ok. This property was recommended by a friend but we clearly did not get the treatment she did. Day 1: Room was ready after the 3pm check in. Lock on door did not work. So we were locked out 5 different times whiling having to wait for a staff member to let us in and also try to fix the lock while we sat there and watched. The… Read more
Resort is just ok. This property was recommended by a friend but we clearly did not get the treatment she did. Day 1: Room was ready after the 3pm check in. Lock on door did not work. So we were locked out 5 different times whiling having to wait for a staff member to let us in and also try to fix the lock while we sat there and watched. The maintenance crew was probably the most friendly. They would not switch us rooms...finally lock was fixed. Hairdryer did not work, refrigerator was not turned on when we got there, no where to hang your bath towel...doesn't sound like a major thing but after 4 days it eats at you. Restaurants were good for the most part. Hibachi food was great along with the sushi. The Mediterranean restaurant had the best cauliflower soup. The Covid center where we received our appointment and test was great. Those employees were on point and knowledgeable. Just seems like things aren't back to normal yet. I'd recommend waiting a few months in hopes the staff and overall resort gets back to what I was told was normal. Read less
Image of the Tripadvisor rating Post covid vacation!!

May 4, 2021 Dreamer533208

I am sitting at airport and amso sad to leave such a wonderful safe resort!! The stay was comfy with a swimout pool !! The entertainment staff and bartenders amazing!! David , julio, omar , ivan , naomi ashley , karley!!! All super fun! “Family” caesar and haime at bar are the best at delicious frozen drinks!! Alberto are breakfeast waiter was… Read more
I am sitting at airport and amso sad to leave such a wonderful safe resort!! The stay was comfy with a swimout pool !! The entertainment staff and bartenders amazing!! David , julio, omar , ivan , naomi ashley , karley!!! All super fun! “Family” caesar and haime at bar are the best at delicious frozen drinks!! Alberto are breakfeast waiter was just amazing!! My sisternlaw and my husband and myself already can not wAit to return!! And aocial distancing , covid safe , clean !! Just perfect!!! Thank you for making are first post covid vacation amazing!!!!! Read less
Image of the Tripadvisor rating What happened to now sapphire!!!!!!!!!!

May 4, 2021 travelschic26 Burbank, Illinois

I been to now sapphire couple of times in the past 4 years and never disappoints, so I recommended my cousin with her husband and kids, we came together to vacation and so far there has been couple of issues with our stay, 1. I was 7 nights and my sink was clogged all the time never got someone to fix it and I called 2 times since the first… Read more
I been to now sapphire couple of times in the past 4 years and never disappoints, so I recommended my cousin with her husband and kids, we came together to vacation and so far there has been couple of issues with our stay, 1. I was 7 nights and my sink was clogged all the time never got someone to fix it and I called 2 times since the first day. 2. I went to get something to eat at the pool and forgot my mask so I was denied service went back to get my mask and then 2 people In front of me where ordering with NO MASK on like really. 3. Katherine and Javier from entertainment the day of circus event did not let my 4 nephews sit on a sofa at the show because it was reserved for handicap like seriously after that a couple sat down and they were not handicapped. Like really 4. Room service was horrible this time because some people of our family got food poisoning 5. Time of check in was the longest at the preferred club. 6. It’s ridiculous that you have to pay extra money to be in preferred and wait in line everyday for 30 minutes or more of your morning to sign up for a pool bed to top it off the guy has a big attitude super rude 7. Lemon grass restaurant also the waiter was super rude forgot I had to order a drink twice because he kept forgetting 8. I order pillows never got them Had a really bad experience this time staying at the resort my family that I invited said they will not be staying her again, also for me I don’t think I will come back again either. Read less