Now Sapphire Riviera Cancun

Riviera Cancun, Mexico

The hotel

Nestling along a fabulous beachfront, this spectacular low-rise resort is ideal for couples or families looking for an Unlimited-Luxury®, All Inclusive holiday in the Caribbean. It’s built in stunning Mayan architectural style, fitting in well with the dazzling tropical location. Rooms are exceptionally spacious and have balconies or a terrace which overlook the tropical gardens or ocean. You’ll never run out of things to do or food to eat here with a whopping six different reservation free restaurants, five of these being gourmet à la carte. Cuisines include traditional Mexican, French, Asian, Mediterranean and International. The buffet restaurant is highly recommended, while the à la carte restaurants ensure each meal is a true dining experience! Even 24-hour room service is included in the Unlimited-Luxury® so you can eat at 2:00am if you fancy! As for activities, take a look below to see the huge number of options, but relax — you can also do nothing but read a book and enjoy the free cocktails as you soak up the Caribbean sunshine. The Now Spa by Pevonia® offers seven treatment rooms, a hydrotherapy circuit offering a sauna, steam room, showers, Jacuzzi, dynamic pool and an outdoor relaxation area and a beauty salon. A boutique offering Pevonia® branded products is also available giving guests a perfect tranquil spa experience. The kids are in for a treat too. At the Explorer’s Club time flies with board games and video games to keep them busy, sandcastle contests and arts and crafts. Teens aren’t left out either; they’ve their very own place to hang — The Core Zone — complete with pool, air hockey and foosball tables, basketball and video games. Outside the resort are some of the Yucatan Peninsula’s greatest attractions including Mayan cultural sights such as Chichen Itza, Tulum and Coba and theme parks like Xcaret and Xel-Ha.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Honeymoon
  • Kids Club
  • Babysitting service
  • Safety Deposit Box
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Tennis

Where is it

On a white sand beach, half way between Cancun and Playa del Carmen, close to attractions such as archeological sites, the world's second largest coral reef, the quaint fishing town of Puerto Morelos and lots of shopping. Transfer time from airport: 15 minutes.

Hotel information

488 suites on 3 floors in 14 buildings with no lifts. All with air-conditioning, sofa, ceiling fan, balcony/patio, cable TV, telephone, complimentary WiFi (all room categories), clock radio, safe, mini-bar replenished every day with bottled water, juice and beer, 24-hour room service, coffee and tea maker, bathroom with tub and shower, marble floors, complimentary toiletries, bathrobes and slippers, hairdryer and iron and board. All rooms have either 1 king-size bed or 2 double beds. Deluxe Junior Suite Tropical View Rooms have a bath tub with integrated shower, sleeping maximum 3 adults and 1 child (up to 12 years) or 2 adults and 2 children (up to 12 years).

All Inclusive of: Unlimited-Luxury® includes all meals, snacks and drinks, including premium domestic and International premium brand liquors and wines and mini-bar stocked daily with water, soft drinks and beer. 24-hour room service. Pool and beach waiter service, daily maid service. Unlimited Connectivity. All activities and entertainment above unless otherwise stated. Hotel operates a no-wristband policy.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Now and Sunscape Resorts & Spas. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply). 

Preferred Club Junior Suite Tropical View, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (up to 12 years).

Preferred Club Junior Suite Ocean Front are as above but facing the Caribbean Sea and include a whirlpool tub on the balcony, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (up to 12 years).

Preferred Club Junior Suite Beach Front are in a preferred location with spectacular views of the Caribbean Sea from a private terrace with whirlpool. Elegantly decorated with dark mahogany furniture and marble floors with direct access to the beach and a spacious bathroom with shower and Jacuzzi, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (up to 12 years).

Preferred Club room types include the following benefits:

  • Personalised check-in and checkout with concierge service
  • Preferred status and amenities
  • Access to private lounge and adults-only pool, featuring Bali beds
  • Pool concierge and bar service
  • Upgraded mini-bar service and room service menu
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily continental breakfast, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors in private lounge
  • Complimentary newspaper in suite daily (English and Spanish)
  • Complimentary computer access in private lounge
  • Access to Cibu restaurant for breakfast

6 reservation-free restaurants (1 buffet and 5 gourmet à la carte): Market Cafe (breakfast, lunch and dinner; International buffet). Paramour (dinner, an adults-only elegant romantic atmosphere offering French fare). Lemongrass (dinner, Asian cuisine including Teppanyaki and a sushi bar). Bluewater Grill (lunch and dinner, offering the very best fine cuts and seafood specialities). Cibu (dinner, rich Mediterranean flavours). Fresco (dinner, an authentic Mexican experience), Coco Café and Barefoot Grill (casual grilled favorites served poolside during lunch). 24-hour dining options allow you to enjoy late night bites at Coco Café and 24-hour room service. 5 bars: Moments lobby bar, Splash (swim-up bar in the main pool), Eclipse Night club, The Reef (Preferred Club pool bar) and beach bar. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighboring Dreams, Now and Sunscape Resorts & Spas.

Theme nights. Air-conditioned theatre. Live nightly entertainment.

3 oversized pools and a children's wading pool. Now Spa by Pevonia®* with 2 whirlpools, sauna, steam room and on-site Mexican Temazcal steam bath which can be used complimentary when you book any body treatments*, massage* and facials*. Fitness centre. Water sports including kayaking, Hobie Cats, snorkelling* and water polo. Scuba diving* with lessons in the pool, and deep sea fishing*. Turtle release programme (available during select seaons). Tennis. Yoga. Big screen with films on the beach. Aerobics. Beach volleyball and beach football. Euro-bungee. New family waterpark (coming soon). Explorer's Club for kids (3-12-year-olds) open 9:00am–10:00pm inclusive of lunch and dinner. Activities include a new splash park and weekly camp out adventure. Core Zone teens' club allows teenagers 13-17 years to cut loose and really have the time of their lives. Located next to the Explorer’s Club, the Core Zone features nightly entertainment, daily activities and a vast array of sports and games. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

Babysitting service*. Laundry service*. Boutique stores including souvenirs and newspapers. Concierge services and 24-hour front desk. Currency exchange, car rentals*, on-site Travel Agency* and medical facilities*. Complimentary WiFi access throughout. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Please note: child ages at this property are up to and including 12 years. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (6714)
  • Very good (2385)
  • Average (878)
  • Poor (276)
  • Terrible (171)
Image of the Tripadvisor rating Great resort and had a beautiful wedding

Sep 20, 2020 C5649PFpetera Middletown, Delaware

A quick getaway for my daughters wedding. We really enjoyed the staff and the setting. They have rolled with the Covid punches well and are constantly cleaning and keeping us all safe. The staff was very attentive and were quick to address any issues that arose. Definely impressed with how everyone knew my name and would regularly offer to… Read more
A quick getaway for my daughters wedding. We really enjoyed the staff and the setting. They have rolled with the Covid punches well and are constantly cleaning and keeping us all safe. The staff was very attentive and were quick to address any issues that arose. Definely impressed with how everyone knew my name and would regularly offer to help or just a genuine Buenos dias. Randy (actually a trainee) jumped in to help us one day and truly is an asset to the resort. So many others made our stay complete and better for our daughter's wedding. Thanks to Pedro for treating my wife like a queen at the preferred club pool for her birthday. Jaime, Diego, Jacinto and Isiho for taking such great care of me and all of our guests around the pool and the beach. Isiho even delivered drinks to our rooms as we were getting ready for the wedding. Service like is why people will come back. Basilo for the big smile and the helpfulness with our baggage. Read less
Image of the Tripadvisor rating Paradise

Sep 16, 2020 BeachMom74 Texas

My family had a wonderful trip to NOW Sapphire.. ALL the staff we encountered were AMAZING always so friendly and happy to help you any way they can they always went above and beyond for us.. We all had the best time. We had preferred club and definitely recommend it especially if you like top shelf spirits. If they don't have something out at the… Read more
My family had a wonderful trip to NOW Sapphire.. ALL the staff we encountered were AMAZING always so friendly and happy to help you any way they can they always went above and beyond for us.. We all had the best time. We had preferred club and definitely recommend it especially if you like top shelf spirits. If they don't have something out at the bar that you want just ask they will get it for you. The food was really good, nothing that we didn't like. Be really careful around the resort where they have tile floors it gets really slick when it gets wet I slipped twice. Definitely a great place to go for families. Read less
Image of the Tripadvisor rating Amazing!

Sep 14, 2020 dillonb686

This resort is incredible. Food is amazing. Ricardo the chef made us laugh and made us an incredible meal! 10/10. Wonderful. Thank you Ricardo from Lemon Grass! His showmanship and professionalism was great!
Image of the Tripadvisor rating My Second Home!

Sep 10, 2020 dinokid531 New York City, New York

I have been to this amazing resort over 25 times in the past 20 years. Now Sapphire is a beautiful fun filled beach resort that offers non stop entertainment all day and night. I love the layout and the convenience to get to beach , pool, restaurants and Lobby bar. The food is amazing! The entertainment team is the best. I want to Thank Luigi and… Read more
I have been to this amazing resort over 25 times in the past 20 years. Now Sapphire is a beautiful fun filled beach resort that offers non stop entertainment all day and night. I love the layout and the convenience to get to beach , pool, restaurants and Lobby bar. The food is amazing! The entertainment team is the best. I want to Thank Luigi and his team Karlie, Katherine, Omar, Ivan, Julio and Xavier. They made sure that everyone had a great time! Special thanks to the bartenders Caesar, Pedro, Antonio and Carlos (Lobby Bar) They all made sure I always has a drink! I just can’t say enough about this place except that I love the Now Sapphire and I know that I’m always guaranteed an amazing experience. I’m so happy I came here with my family ! BTW the resort has excellent protocols and safety measures in place due Covid. I can’t wait to return. Miss everyone! Read less
Image of the Tripadvisor rating Great Trip despite COVID!!

Sep 9, 2020 Brian W Detroit, Michigan

We had an awesome time! The resort was super clean and all staff wore masks. The resort was at a low capacity so no crowds. The entertainment staff was awesome! Shout out to Luigi, Omar, & Katherine! Also, our kids loved the kids club and hung out with Ms. Cindy most days. The main pool is huge and the poolside wait staff were great. I highly… Read more
We had an awesome time! The resort was super clean and all staff wore masks. The resort was at a low capacity so no crowds. The entertainment staff was awesome! Shout out to Luigi, Omar, & Katherine! Also, our kids loved the kids club and hung out with Ms. Cindy most days. The main pool is huge and the poolside wait staff were great. I highly recommend upgrading to the preferred club swim out. The kids loved late night swims in our “private” pool right on the beach! Read less