Now Sapphire Riviera Cancun

Riviera Cancun, Mexico

The hotel

Nestling along a fabulous beachfront, this spectacular low-rise resort is ideal for couples or families looking for an Unlimited-Luxury®, All Inclusive holiday in the Caribbean. It’s built in stunning Mayan architectural style, fitting in well with the dazzling tropical location. Rooms are exceptionally spacious and have balconies or a terrace which overlook the tropical gardens or ocean. You’ll never run out of things to do or food to eat here with a whopping six different reservation free restaurants, five of these being gourmet à la carte. Cuisines include traditional Mexican, French, Asian, Mediterranean and International. The buffet restaurant is highly recommended, while the à la carte restaurants ensure each meal is a true dining experience! Even 24-hour room service is included in the Unlimited-Luxury® so you can eat at 2:00am if you fancy! As for activities, take a look below to see the huge number of options, but relax — you can also do nothing but read a book and enjoy the free cocktails as you soak up the Caribbean sunshine. The Now Spa by Pevonia® offers seven treatment rooms, a hydrotherapy circuit offering a sauna, steam room, showers, Jacuzzi, dynamic pool and an outdoor relaxation area and a beauty salon. A boutique offering Pevonia® branded products is also available giving guests a perfect tranquil spa experience. The kids are in for a treat too. At the Explorer’s Club time flies with board games and video games to keep them busy, sandcastle contests and arts and crafts. Teens aren’t left out either; they’ve their very own place to hang — The Core Zone — complete with pool, air hockey and foosball tables, basketball and video games. Outside the resort are some of the Yucatan Peninsula’s greatest attractions including Mayan cultural sights such as Chichen Itza, Tulum and Coba and theme parks like Xcaret and Xel-Ha.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Honeymoon
  • Kids Club
  • Babysitting service
  • Safety Deposit Box
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Tennis

Where is it

On a white sand beach, half way between Cancun and Playa del Carmen, close to attractions such as archeological sites, the world's second largest coral reef, the quaint fishing town of Puerto Morelos and lots of shopping. Transfer time from airport: 15 minutes.

Hotel information

488 suites on 3 floors in 14 buildings with no lifts. All with air-conditioning, sofa, ceiling fan, balcony/patio, cable TV, telephone, complimentary WiFi (all room categories), clock radio, safe, mini-bar replenished every day with bottled water, juice and beer, 24-hour room service, coffee and tea maker, bathroom with tub and shower, marble floors, complimentary toiletries, bathrobes and slippers, hairdryer and iron and board. All rooms have either 1 king-size bed or 2 double beds. Deluxe Junior Suite Tropical View Rooms have a bath tub with integrated shower, sleeping maximum 3 adults and 1 child (up to 12 years) or 2 adults and 2 children (up to 12 years).

All Inclusive of: Unlimited-Luxury® includes all meals, snacks and drinks, including premium domestic and International premium brand liquors and wines and mini-bar stocked daily with water, soft drinks and beer. 24-hour room service. Pool and beach waiter service, daily maid service. Unlimited Connectivity. All activities and entertainment above unless otherwise stated. Hotel operates a no-wristband policy.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Now and Sunscape Resorts & Spas. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply). 

Preferred Club Junior Suite Tropical View, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (up to 12 years).

Preferred Club Junior Suite Ocean Front are as above but facing the Caribbean Sea and include a whirlpool tub on the balcony, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (up to 12 years).

Preferred Club Junior Suite Beach Front are in a preferred location with spectacular views of the Caribbean Sea from a private terrace with whirlpool. Elegantly decorated with dark mahogany furniture and marble floors with direct access to the beach and a spacious bathroom with shower and Jacuzzi, sleeping maximum 3 adults and 1 child or 2 adults and 2 children (up to 12 years).

Preferred Club room types include the following benefits:

  • Personalised check-in and checkout with concierge service
  • Preferred status and amenities
  • Access to private lounge and adults-only pool, featuring Bali beds
  • Pool concierge and bar service
  • Upgraded mini-bar service and room service menu
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily continental breakfast, afternoon hot and cold hors d’oeuvres, exquisite desserts and fine liquors in private lounge
  • Complimentary newspaper in suite daily (English and Spanish)
  • Complimentary computer access in private lounge
  • Access to Cibu restaurant for breakfast
  • Booking bonus: book by 30 Apr '20 to receive up to 52% off the accommodation cost between 1 Mar–23 Dec '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

6 reservation-free restaurants (1 buffet and 5 gourmet à la carte): Market Cafe (breakfast, lunch and dinner; International buffet). Paramour (dinner, an adults-only elegant romantic atmosphere offering French fare). Lemongrass (dinner, Asian cuisine including Teppanyaki and a sushi bar). Bluewater Grill (lunch and dinner, offering the very best fine cuts and seafood specialities). Cibu (dinner, rich Mediterranean flavours). Fresco (dinner, an authentic Mexican experience), Coco Café and Barefoot Grill (casual grilled favorites served poolside during lunch). 24-hour dining options allow you to enjoy late night bites at Coco Café and 24-hour room service. 5 bars: Moments lobby bar, Splash (swim-up bar in the main pool), Eclipse Night club, The Reef (Preferred Club pool bar) and beach bar. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighboring Dreams, Now and Sunscape Resorts & Spas.

Theme nights. Air-conditioned theatre. Live nightly entertainment.

3 oversized pools and a children's wading pool. Now Spa by Pevonia®* with 2 whirlpools, sauna, steam room and on-site Mexican Temazcal steam bath which can be used complimentary when you book any body treatments*, massage* and facials*. Fitness centre. Water sports including kayaking, Hobie Cats, snorkelling* and water polo. Scuba diving* with lessons in the pool, and deep sea fishing*. Turtle release programme (available during select seaons). Tennis. Yoga. Big screen with films on the beach. Aerobics. Beach volleyball and beach football. Euro-bungee. New family waterpark (coming soon). Explorer's Club for kids (3-12-year-olds) open 9:00am–10:00pm inclusive of lunch and dinner. Activities include a new splash park and weekly camp out adventure. Core Zone teens' club allows teenagers 13-17 years to cut loose and really have the time of their lives. Located next to the Explorer’s Club, the Core Zone features nightly entertainment, daily activities and a vast array of sports and games. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

Babysitting service*. Laundry service*. Boutique stores including souvenirs and newspapers. Concierge services and 24-hour front desk. Currency exchange, car rentals*, on-site Travel Agency* and medical facilities*. Complimentary WiFi access throughout. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Please note: child ages at this property are up to and including 12 years. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (6598)
  • Very good (2365)
  • Average (874)
  • Poor (274)
  • Terrible (167)
Image of the Tripadvisor rating Best Vacation Ever!!!!!!!!!!!!!!

Mar 27, 2020 drosco68 Festus, Missouri

stayed here march7 for week. First time here,Loved It.stayed in front swim out suit,beautiful!room was very clean,fridge filled every day with water, bud light,cause i ask, room service exellent,pool was so nice,beach waiters was fabulous,gabriela,and iminuell was on it .beach bar was great ,bartenders ceacer,and Antonio who would sing o-donna to… Read more
stayed here march7 for week. First time here,Loved It.stayed in front swim out suit,beautiful!room was very clean,fridge filled every day with water, bud light,cause i ask, room service exellent,pool was so nice,beach waiters was fabulous,gabriela,and iminuell was on it .beach bar was great ,bartenders ceacer,and Antonio who would sing o-donna to me every day,was Fabulous!!!!!poeple we met were incredible.the food was good at all restaurants,one stood out would be the french.the resort itself was clean,beautiful,great staff,didnt want to leave cant wait to get back! ps chicken wings on the room service menu are the Bomb! Every one stay safe,till next time. Read less
Image of the Tripadvisor rating Delightful Stay

Mar 24, 2020 DavidH0523 Nashville, Tennessee

We hadn't stayed here for over 8 years, but we came back and it was delightful as we remembered it. We enjoyed the rooms, found the staff incredibly nice and helpful, the food good, and the pool well taken care of. One room in our group had an issue, but maintenance came out to fix it. All in all, we enjoyed our stay a great deal.
Image of the Tripadvisor rating A very nice stay

Mar 23, 2020 Kathleen C

My boyfriend and I were here for a wedding and we had a very nice stay. From the start, transfer service to and from the airport was seamless as was check-in. We arrived and were immediately greeted, checked in and taken to our room. I had arrived with a semi-large group of about 15 and we were all seen and in our rooms within 30 mins. Our room… Read more
My boyfriend and I were here for a wedding and we had a very nice stay. From the start, transfer service to and from the airport was seamless as was check-in. We arrived and were immediately greeted, checked in and taken to our room. I had arrived with a semi-large group of about 15 and we were all seen and in our rooms within 30 mins. Our room was beautiful and easy to get to. Very clean and accommodating. Like I said we were there for a wedding and there was plenty of closet space for our dedicates. Both my Boyfriend and I sent out for dry cleaning which was also quick and hassle free. Everything is perfectly spaced apart as to not feel crowded, we never felt like one area was more crowded then the other. We always had enough lounge chairs and easy access to the pool/beach. Service once on the resort was fabulous as well, you never went without. Whether it was food, drink or leisure there was always someone there to help or provide for you. The staff was always cheerful and polite and eager to help. My only suggestion is a bigger buffet. I felt like during the breakfast rush the selection was small and you would not have much to chose from if you came on the later end. Other than that I could not say anything bad about my experience there. Read less
Image of the Tripadvisor rating Great Time!

Mar 22, 2020 198kayj Milwaukee, Wisconsin

I normally write lengthy reviews, but at the moment, any complaints would be trivial. We were there end of February - beginning of March. I will say, we did have a wonderful time, lots of fun, great people, great food, & it's a beautiful resort We met some wonderful people, not only the staff, but guests as well. Right now, I only pray that… Read more
I normally write lengthy reviews, but at the moment, any complaints would be trivial. We were there end of February - beginning of March. I will say, we did have a wonderful time, lots of fun, great people, great food, & it's a beautiful resort We met some wonderful people, not only the staff, but guests as well. Right now, I only pray that everyone, from staff to guests are home & healthy. Until next year, hopefully, stay healthy everyone! Read less
Image of the Tripadvisor rating Had my birthday celebration there with 50 Guests

Mar 21, 2020 Trips717

It was superb, the food was very good, we eat organic and while they don't advertise as serving organic food, we found that we were very comfortable with their meats and the food was not too sugar-sweet, we really enjoyed it. The staff were very friendly and Orfanel who was our event planner was on point