Secrets Capri Riviera Cancun

Riviera Cancun, Mexico

The hotel

Designed in the style of a Mexican hacienda, this striking adult-only hotel which offers all a concierge-style experience and Preferred Club status, sits on a long, white sand Caribbean beach, where waiters will bring refreshments to you at your lounger. At the centre of the resort is a huge freeform swimming pool with a swim-up bar, and the fabulous Secrets Spa by Pevonia® offering a sublime atmosphere for complete rejuvenation, so there's no excuse for not relaxing! If you are looking for a little activity, there are lots of things to do on land and sea during the day and upgraded artistic performances and theme parties available during the night. The rooms have tropical hardwood furniture, fine fabrics and marble floors and every floor of the hotel has its own personal concierge, so rest assured, your stay will be most luxurious. Also, guests have the opportunity to elevate their luxurious experience even further through a wide array of intimate events. Enjoy private dinners at romantic nooks around the property, personalised tasting menus with wine or mezcal pairing, privileged seating during themed nights and dinner-shows and much more!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Honeymoon
  • Room Service
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Beachfront location
  • Golf
  • Tennis

Where is it

On a white sand beach, 15 minutes drive from Playa del Carmen. Transfer time from Cancun Airport: 35 minutes.

Hotel information

291 rooms and suites on 5 floors in 1 building with lifts. All with patio/balcony, air-conditioning, satellite TV, CD/DVD player, direct dial telephone, WiFi access with Unlimited Connectivity, safe, stocked mini-bar, full marble bathrooms with whirlpool bath and separate shower, double vanities equipped with telephone and sound speaker, bathrobes and slippers, coffee/tea maker, hair dryer and steam wand. Also, select choice times for daily suite make-up. 

Secrets Capri is an All Preferred Club Resort. This elite, concierge-style resort provides guests with world-class amenities, personalised services and an exceptional holiday experience.

Preferred status and amenities:

  • Preferred Club rooms and suites in premium locations 
  • Concierge services 
  • Daily Continental breakfast service 
  • Afternoon hot and cold hors d’oeuvres 
  • Exquisite desserts and fine liquors 
  • Complimentary newspaper in suite every day (English or Spanish) 
  • Complimentary WiFi access in room or suite 
  • Complimentary computer access 
  • Upgraded mini-bar service 
  • Upgraded bath amenities

Preferred Club Deluxe Tropical View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

All Inclusive of: Unlimited-Luxury® includes all à la carte and buffet meals, unlimited premium domestic and International drinks by the glass and snacks. Stocked mini-bar includes water, soft drinks and beer. Concierge service. Welcome bottle of sparkling wine and fruit plate, pool and beach waiter service. 24-hour room service. WiFi. Activities above unless otherwise stated. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Secrets, Breathless, Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply). 

Preferred Club Junior Suite Tropical View Rooms are more spacious and have a separate seating area, sleeping maximum 3 adults. 

Preferred Club Deluxe Ocean View Rooms with magnificent views of the Caribbean Sea, sleeping maximum 2 adults.

Preferred Club Junior Suite Ocean View are more spacious with views across the sea, sleeping maximum 2 adults.

Preferred Club Junior Suite Ocean Front sleeps maximum 2 adults.

Preferred Club 1-Bedroom Honeymoon Suite Tropical View, sleeping maximum 2 adults.

Preferred Club 1-Bedroom Honeymoon Suite Ocean Front with 1 king-size bed, sleeping maximum 2 adults.

  • Free Weddings: conditions apply. More information can be found here

  • Booking Bonus: Book by 29 Feb '20 to receive up to 30% off the accommodation cost between 1 May–31 Oct '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

  • Booking Bonus: Book by 31 Jul '20 to receive up to 30% off the accommodation cost between 1 Nov–31 Dec '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

6 reservation-free à la carte restaurants: Himitsu (specialising in a fusion of a la carte Pan-Asian and Hibachi delicacies), Oceana (seafood), Portofino (Italian), La Riviera (International Buffet), Seaside Grill (Caribbean steakhouse and snacks) and Cactus Club Ceviche & Taco Bar (located beachside serving varieties of ceviche as well as fish and shrimp tacos). Coco Cafe (premium coffee, tea and pastries throughout the day and late night bites, open 24-hours). 4 Bars: Rendezvous lobby bar, Manatees swim-up bar, Desires lounge bar (dancing to live music) and Sugar Reef beach bar with waiter service. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighboring Secrets, Breathless, Dreams, Sunscape and Now Resorts (Terms and Conditions apply). Special dietary needs can be accommodated to suit every lifestyle, with health-conscious menu items at each dining venue, and the professional advice of an on-site nutrition specialist.

Regular daytime and evening entertainment such as movies under the stars, theme dinner shows, casino nights, live music and nightly shows. Bingo. Weekly chef's pastry night with live preparations and a unique display of sweet treats. Local art gallery hosted in the lobby every Thursday.

Enormous swimming pool and whirlpool. Secrets Spa by Pevonia®* with more than 30 treatments available and in-room massages available. Kayaks, snorkelling, paddle boarding, sailing, water aerobics, fitness centre, yoga, pilates, classes including dance, Spanish, massage and cooking. Jogging, billiards, beach volleyball, tennis. Pool scuba demonstrations. Dive courses*. Archery, Library, Tequila tastings and much more. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

24-hour room service. Gallery of shops. Beauty Salon*. Medical facilities*. Tours desk*, car rental*. Laundry services*. Personal concierge on each floor. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room-to-room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

4 nights between 23 Dec–31 Dec '18.

*Denotes local charge.

Please note: This property is for people aged 18 years and over.

Dress code: Gentlemen require long trousers and collared shirts for dinner. 

Please note: No reservations required in any of the restaurants.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (7956)
  • Very good (2807)
  • Average (889)
  • Poor (351)
  • Terrible (204)
Image of the Tripadvisor rating 4 nights thru BOOKVIP/ Loved the beach. Seaweed not an issue during our stay!

Aug 16, 2019 Beachdreaminamy Clintonville, Wisconsin

We booked through BOOKVIP a 4 night stay in a garden view standard room. Our room was facing the entrance and it was lovely. In the evening, white tail deer would graze on the front lawn of the Secrets Property. One morning a Coati was hanging out on our deck and we were on the top floor! We did not leave food out and I would not do so as I saw… Read more
We booked through BOOKVIP a 4 night stay in a garden view standard room. Our room was facing the entrance and it was lovely. In the evening, white tail deer would graze on the front lawn of the Secrets Property. One morning a Coati was hanging out on our deck and we were on the top floor! We did not leave food out and I would not do so as I saw some folks on a lower level feeding them and the leader made a loud noise then the whole family of them ran in!! Could be dangerous. Smoking is not permitted on balcony/patio but I saw folks having a smoke on theirs and it was not bothersome to us. Otherwise smoking is permitted in designated areas (by Desires and on the beach. Throw your butts out!! During our stay at the end of July into August, there was not an issue with seaweed. Secrets staff worked hard to keep the beach clean of any seaweed that washed up. We enjoyed the beach a lot! We could always get an umbrella on the beach and the drink service on the beach was great though we learned to order because sometimes the wait was longish. We like our waiter poolside. His name was Argemel though I'm not sure on this. He was very speedy and polite. We ate pizza and fries poolside while listening to an excellent band- POOLSIDE! It doesn't get much better!!! The entertainment staff was fun and we enjoyed it!! The property is small and easy to navigate. The nightly shows were super. I enjoyed karaoke! It was fun singing WELCOME TO THE JUNGLE!! The Desires lounge is a great time! The bartenders there are experts!! I'd like to mention Carlos, Fernando, Cesar, in Desires. They mixed Rum with a splash of Coke for my hubby!! Great SERVICE, Boys!! Poolside bar, also excellent service.. Needing mention are Clemente' and of course our poolside waiter again. In the lobby bar, I spilled my margarita and I was near tears as I made a mess on an oriental rug, but the waitress there cleaned it up quickly and reassured me all was well. I didn't get her name but she made my trip!! Vendors came in and it was fun looking through their wares. Our Room: As I stated it was standard garden view. It was smaller than most of the pics I had viewed beforehand. Bed was comfy. Some of the amenities were missing but I'm sure if I had asked for them, they would have been delivered to me. Our room did not have a DVD player but one was hooked up as soon as I asked. The missing bathrobe, slippers, toiletries did not concern me as I brought my own. And like I said, if I had asked, they would have delivered. BOOKVIP sales tour was on our 2nd day. We took a taxi to Secrets Maroma. Given a sales pitch, declined, taxi back. It took about 3 hours, It was interesting to see the other resort though with Secrets Capri being so much cheaper and it is all one needs, I would choose Capri. If they were similar in price: Maroma. Quite fancy, that place. We enjoyed our stay here. Loved the beach, the turtle sanctuary in Capri lobby, the staff of fine folks (not one rude person), and the gorgeous Mexican Riviera Maya!!! Read less
Image of the Tripadvisor rating Secrets Capri

Aug 16, 2019 ancruickshank1

This is a cute little resort with very friendly staff. They worked diligently to keep the beach free of seaweed, but it was still an issue. The water remained murky, but there wasn't a foul odor. There aren't enough pallapas!
Image of the Tripadvisor rating Secrets Capri Riviera August 5 2019

Aug 16, 2019 Americoza

I’ve read many reviews regarding Secrets Capri and was advised about the size of the hotel and little issues that guests have had encountered during their stay, however I still have decided to try and actually this hotel did not disappointed us. Of course it has issues just like other hotels, the biggest inconvenience that I have experienced was… Read more
I’ve read many reviews regarding Secrets Capri and was advised about the size of the hotel and little issues that guests have had encountered during their stay, however I still have decided to try and actually this hotel did not disappointed us. Of course it has issues just like other hotels, the biggest inconvenience that I have experienced was accommodation , instead of one king bed they gave us a room with two beds, and a little things like slippers and robes that suppose to be in your room on your arrival you just have to remind and ask to bring it in. Also a promised in my package bottle of sparkling wine, which never made to my room, little worthless things, however, it casts little shade and adds bitterness. The hotel lobby is a closed facility not like others I’ve been too, the wind doesn’t go through and A/C is not strong enough to cool down such a huge compound. A/C in my room was good. The hotel was build like a’la villa style and was designed well, the staff is helpful and very friendly. The food is pretty good , not huge selection but made very well. La carte restaurants meals requires improvement. The ocean is clean and the hotel does humongous job by cleaning the beach and the water from seaweeds. I’d rate this hotel pretty high but it definitely needs an improvement, it needs an investment because little things don’t work and either failing or keep falling apart, tiles, faucets, balcony door locks. Read less
Image of the Tripadvisor rating Terrible

Aug 16, 2019 Todd M

First night here AC not working room at 76 degrees and terrible Buffett. Avoid at all cost, front desk has no answers, better off sleeping outside. Looking to move to another resort ASAP. 4 more nights with no answers.
Image of the Tripadvisor rating My home away from home!!!!

Aug 15, 2019 Nicole H Paulden, Arizona

This was my 7th stay at this resort with my Husband. Secrets Capri and it's staff is the best there is and the best there ever will be. They are like our family. Wether they are new employees or ones that have been there for many years, they are very friendly and strive to make sure that your stay there is the best it can be. I want to give a… Read more
This was my 7th stay at this resort with my Husband. Secrets Capri and it's staff is the best there is and the best there ever will be. They are like our family. Wether they are new employees or ones that have been there for many years, they are very friendly and strive to make sure that your stay there is the best it can be. I want to give a special thanks to the following employees: Ivan who is a waiter, Omar who is a bartender, Teresa who is a Pool/Beach Waitress, XO who was our concierge, Mari who is in Coco Cafe, Paula who is a hostess, Angel who is a waiter in Oceana, David a spa consultant, Trinidad who was my masseuse, and the entertainment staff especially Christopher, Geo, Bernice, Yoshi, and Hector. Read less