Secrets Capri Riviera Cancun

Riviera Cancun, Mexico

The hotel

Designed in the style of a Mexican hacienda, this striking adult-only hotel which offers all a concierge-style experience and Preferred Club status, sits on a long, white sand Caribbean beach, where waiters will bring refreshments to you at your lounger. At the centre of the resort is a huge freeform swimming pool with a swim-up bar, and the fabulous Secrets Spa by Pevonia® offering a sublime atmosphere for complete rejuvenation, so there's no excuse for not relaxing! If you are looking for a little activity, there are lots of things to do on land and sea during the day and upgraded artistic performances and theme parties available during the night. The rooms have tropical hardwood furniture, fine fabrics and marble floors and every floor of the hotel has its own personal concierge, so rest assured, your stay will be most luxurious. Also, guests have the opportunity to elevate their luxurious experience even further through a wide array of intimate events. Enjoy private dinners at romantic nooks around the property, personalised tasting menus with wine or mezcal pairing, privileged seating during themed nights and dinner-shows and much more!

Amenities

  • Bar
  • Spa
  • Windsurfing
  • Sailing
  • Scuba Diving
  • Golf
  • Tennis
  • Volley Ball
  • Restaurant
  • Snorkelling
  • Wedding
  • Evening Entertainment

Where is it

On a white sand beach, 15 minutes drive from Playa del Carmen. Transfer time from Cancun Airport: 35 minutes.

Hotel information

291 rooms and suites on 5 floors in 1 building with lifts. All with patio/balcony, air-conditioning, satellite TV, CD/DVD player, direct dial telephone, WiFi access with Unlimited Connectivity, safe, stocked mini-bar, full marble bathrooms with whirlpool bath and separate shower, double vanities equipped with telephone and sound speaker, bathrobes and slippers, coffee/tea maker, hair dryer and steam wand. Also, select choice times for daily suite make-up. 

Secrets Capri is an All Preferred Club Resort. This elite, concierge-style resort provides guests with world-class amenities, personalised services and an exceptional holiday experience.

Preferred status and amenities:

  • Preferred Club rooms and suites in premium locations 
  • Concierge services 
  • Daily Continental breakfast service 
  • Afternoon hot and cold hors d’oeuvres 
  • Exquisite desserts and fine liquors 
  • Complimentary newspaper in suite every day (English or Spanish) 
  • Complimentary WiFi access in room or suite 
  • Complimentary computer access 
  • Upgraded mini-bar service 
  • Upgraded bath amenities

Preferred Club Deluxe Tropical View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

All Inclusive of: Unlimited-Luxury® includes all à la carte and buffet meals, unlimited premium domestic and International drinks by the glass and snacks. Stocked mini-bar includes water, soft drinks and beer. Concierge service. Welcome bottle of sparkling wine and fruit plate, pool and beach waiter service. 24-hour room service. WiFi. Activities above unless otherwise stated. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Secrets, Breathless, Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply). 

Preferred Club Junior Suite Tropical View Rooms are more spacious and have a separate seating area, sleeping maximum 3 adults. 

Preferred Club Deluxe Ocean View Rooms with magnificent views of the Caribbean Sea, sleeping maximum 2 adults.

Preferred Club Junior Suite Ocean View are more spacious with views across the sea, sleeping maximum 2 adults.

Preferred Club Junior Suite Ocean Front sleeps maximum 2 adults.

Preferred Club 1-Bedroom Honeymoon Suite Tropical View, sleeping maximum 2 adults.

Preferred Club 1-Bedroom Honeymoon Suite Ocean Front with 1 king-size bed, sleeping maximum 2 adults.

  • Booking bonus: book by 30 Apr '20 to receive up to 40% off the accommodation cost between 1 Mar–23 Dec '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

6 reservation-free à la carte restaurants: Himitsu (specialising in a fusion of a la carte Pan-Asian and Hibachi delicacies), Oceana (seafood), Portofino (Italian), La Riviera (International Buffet), Seaside Grill (Caribbean steakhouse and snacks) and Cactus Club Ceviche & Taco Bar (located beachside serving varieties of ceviche as well as fish and shrimp tacos). Coco Cafe (premium coffee, tea and pastries throughout the day and late night bites, open 24-hours). 4 Bars: Rendezvous lobby bar, Manatees swim-up bar, Desires lounge bar (dancing to live music) and Sugar Reef beach bar with waiter service. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighboring Secrets, Breathless, Dreams, Sunscape and Now Resorts (Terms and Conditions apply). Special dietary needs can be accommodated to suit every lifestyle, with health-conscious menu items at each dining venue, and the professional advice of an on-site nutrition specialist.

Regular daytime and evening entertainment such as movies under the stars, theme dinner shows, casino nights, live music and nightly shows. Bingo. Weekly chef's pastry night with live preparations and a unique display of sweet treats. Local art gallery hosted in the lobby every Thursday.

Enormous swimming pool and whirlpool. Secrets Spa by Pevonia®* with more than 30 treatments available and in-room massages available. Beauty salon*. Fitness centre. Kayaks, snorkelling, paddle boarding and sailing. Water aerobics, yoga and pilates. Classes including dance, Spanish, massage and cooking. Jogging, billiards, beach volleyball, tennis. Pool scuba demonstrations. Dive courses*. Archery. Library. Tequila tastings.Complimentary greens fees at two nearby golf courses*.

24-hour room service. Gallery of shops. Medical facilities*. Tours desk*, car rental*. Laundry services*. Personal concierge on each floor. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room-to-room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Please note: this property is for people aged 18 years and over.

Dress code: gentlemen require long trousers and collared shirts for dinner. 

Please note: no reservations required in any of the restaurants.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (8377)
  • Very good (2948)
  • Average (944)
  • Poor (372)
  • Terrible (218)
Image of the Tripadvisor rating Another Wonderful Visit to Secrets Capri

Mar 28, 2020 Mike_and_Sara12 Toronto, Ontario, Canada

Once again, our stay at Secrets Capri exceeded our expectations…which is hard to do since we have stayed here so many times! It is truly is our home in Mexico. Notably, the staff are there year after year which is a testament to how happy they are. We found the room, food, beach, pool and service to be exemplary. It is perfect for us as we want to… Read more
Once again, our stay at Secrets Capri exceeded our expectations…which is hard to do since we have stayed here so many times! It is truly is our home in Mexico. Notably, the staff are there year after year which is a testament to how happy they are. We found the room, food, beach, pool and service to be exemplary. It is perfect for us as we want to escape life for a while and enjoy a relaxing holiday. This year was a little different as the world started shutting down due to the COVID-19 pandemic. Many staff were laid off during our stay (the hotel was practically empty when we left) and others knew it was imminent, but despite this stress, they all acted like nothing was wrong and had a huge smile on their face. What true professionalism! It is always difficult to list names at the risk of forgetting someone, but here we go! We apologize for those we missed. You know you are all special to us. Thank you to Humberto and Salvador for always being so amazing. It was also great to meet Musme and to welcome her to the team. Thank you to the following people for standing out during our stay: Humberto C. and Gerardo Bellboys | Perla, Eduardo, Norberto, David, Marvin, Alberto, Samuel, Alejandro, Luis, Anayeli, Nayali, and the very accomodating chefs! (Seaside Grill) | Rocio, Johny (lobby) | Enrique, Alberto, Dimas, Noë, Luis (Buffet) | Jaime, Viktor, Salma, Pedro, Christian, Rocio, Elisa, Emanuel (Portofino) | Eliezer, guadalupe, Theresa, Orlando, Daniel (pool) | Paula, Adelaido, Jesus (Himitsu) | Andres, Rodrigo and Rogelio (concierge) | Fabien (Cactus) | Rosa (housekeeping) | Erik, Amelio (spa) It was also great to see friends who we have met in the past and to meet new, great people as we do each year. The staff here is first class and are unmatched anywhere! We had a great holiday and can't wait to return next year! Read less
Image of the Tripadvisor rating Relaxing and Intimate

Mar 27, 2020 PennELes Wooster, Ohio

We LOVED our stay and even extended our time. Our room concierge, Rodrigo, made us feel right at home. Erik (spa concierge) was extremely helpful. Daniel (pool concierge) treated us like royalty. Victor (waiter) was definitely attentive to our every need when we dined at PORTIFINO (Italian restuarant). Philemon and Sosa (servers) always made sure… Read more
We LOVED our stay and even extended our time. Our room concierge, Rodrigo, made us feel right at home. Erik (spa concierge) was extremely helpful. Daniel (pool concierge) treated us like royalty. Victor (waiter) was definitely attentive to our every need when we dined at PORTIFINO (Italian restuarant). Philemon and Sosa (servers) always made sure that we didn't need anything while we were on the beach or by the pool. Eliezer (beach concierge) made every effort to make us comfortable. Omar (bartender) was someone we looked for each night in the lounge and really knows how to make a great drink! Martha (housekeeping) was a dream with keeping our room clean and stocked. Hector (head of the entertainment) was a riot to talk to and did an outstanding job with the activities and shows. Yari (entertainment team) was a lot of fun and made you feel part of things and important. Overall, we were so happy with how the resort was run, that we are wanting to make this a regular destination for the 2 of us! We weren't looking for major excitement or non-stop activity. There were things to do and we were comfortable and at ease because of how engaged the staff is with all of the patrons. It was like they were a family welcoming you into their home and including you in anything that you wanted to participate in! Regrettably we had to cut our trip shorter than we wanted because of the COVID pandemic. My wife and I are already planning our return trip as soon as things settle down globally. Read less
Image of the Tripadvisor rating Perfect size for wedding party of 40!!!

Mar 25, 2020 SJ_WillSpin4Gin Bemidji, Minnesota

I was nervous that Secrets Capri was going to be too small for our group of 40, but it was the perfect size. The resort was 100% booked while we were there, but there were still empty chairs by the pool and ocean, staff waited on everyone with a smile and good energy, and the wait for drinks was not long. The pool was not full (even though there… Read more
I was nervous that Secrets Capri was going to be too small for our group of 40, but it was the perfect size. The resort was 100% booked while we were there, but there were still empty chairs by the pool and ocean, staff waited on everyone with a smile and good energy, and the wait for drinks was not long. The pool was not full (even though there is only one), and we never made it to the other side of the pool as we hung out by the bar. Angie, our wedding coordinator, is hands down the most helpful and knowledgeable person when it comes to planning a wedding and made our day perfect. All 40 of us were very satisfied with our stay and plan to return. Their beach is the nicest out of the resorts within walking distance. The staff cleans the seaweed and beach every night and morning. We are so happy that we chose Secrets Capri for our destination wedding. Read less
Image of the Tripadvisor rating ALMOST,,,,perfect

Mar 25, 2020 SheriL354 Littleton, Colorado

The resort is amazing, the beach supreme, the restaurants outstanding, but the housekeeping really left a bad taste in my mouth; honestly, that's what really sticks out about Secrets Capri for me now. I would get back from a day on the beach...to an unmade room; this happened twice...and we were only there five days! When I went to the front… Read more
The resort is amazing, the beach supreme, the restaurants outstanding, but the housekeeping really left a bad taste in my mouth; honestly, that's what really sticks out about Secrets Capri for me now. I would get back from a day on the beach...to an unmade room; this happened twice...and we were only there five days! When I went to the front desk to ask them about it, they tried to turn it on me, saying I had the 'do not disturb' sign on. Which I did that day, because my husband was working from the room. But he turned it off as soon as he was done AND followed it up with a phone call letting them know to come and clean our room. You know when you go on vacation, and you just want to go back to your room and relax after the beach? I couldn't two of the five days we had there. I was pretty peeved. The rest of the stay was fabulous though. The staff was really friendly, food was great, and the entertainment fun as well. If they'd get their housekeeping together, and stop blaming the guests, it would go a long way! Read less
Image of the Tripadvisor rating Secrets Capri Riveria

Mar 25, 2020 50idaho

The rooms have good security. We especially appreciated the doorbell and the button to push for privacy. The restaurants were good. The buffet is exceptional. The grounds are beautiful. The resort is well kept and looks really nice.