Secrets Capri Riviera Cancun

Riviera Cancun, Mexico

The hotel

Designed in the style of a Mexican hacienda, this striking adult-only hotel which offers all a concierge-style experience and Preferred Club status, sits on a long, white sand Caribbean beach, where waiters will bring refreshments to you at your lounger. At the centre of the resort is a huge freeform swimming pool with a swim-up bar, and the fabulous Secrets Spa by Pevonia® offering a sublime atmosphere for complete rejuvenation, so there's no excuse for not relaxing! If you are looking for a little activity, there are lots of things to do on land and sea during the day and upgraded artistic performances and theme parties available during the night. The rooms have tropical hardwood furniture, fine fabrics and marble floors and every floor of the hotel has its own personal concierge, so rest assured, your stay will be most luxurious. Also, guests have the opportunity to elevate their luxurious experience even further through a wide array of intimate events. Enjoy private dinners at romantic nooks around the property, personalised tasting menus with wine or mezcal pairing, privileged seating during themed nights and dinner-shows and much more!

Amenities

  • Bar
  • Spa
  • Windsurfing
  • Sailing
  • Scuba Diving
  • Golf
  • Tennis
  • Volley Ball
  • Restaurant
  • Snorkelling
  • Wedding
  • Evening Entertainment

Where is it

On a white sand beach, 15 minutes drive from Playa del Carmen. Transfer time from Cancun Airport: 35 minutes.

Hotel information

291 rooms and suites on 5 floors in 1 building with lifts. All with patio/balcony, air-conditioning, satellite TV, CD/DVD player, direct dial telephone, WiFi access with Unlimited Connectivity, safe, stocked mini-bar, full marble bathrooms with whirlpool bath and separate shower, double vanities equipped with telephone and sound speaker, bathrobes and slippers, coffee/tea maker, hair dryer and steam wand. Also, select choice times for daily suite make-up. 

Secrets Capri is an All Preferred Club Resort. This elite, concierge-style resort provides guests with world-class amenities, personalised services and an exceptional holiday experience.

Preferred status and amenities:

  • Preferred Club rooms and suites in premium locations 
  • Concierge services 
  • Daily Continental breakfast service 
  • Afternoon hot and cold hors d’oeuvres 
  • Exquisite desserts and fine liquors 
  • Complimentary newspaper in suite every day (English or Spanish) 
  • Complimentary WiFi access in room or suite 
  • Complimentary computer access 
  • Upgraded mini-bar service 
  • Upgraded bath amenities

Preferred Club Deluxe Tropical View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

All Inclusive of: Unlimited-Luxury® includes all à la carte and buffet meals, unlimited premium domestic and International drinks by the glass and snacks. Stocked mini-bar includes water, soft drinks and beer. Concierge service. Welcome bottle of sparkling wine and fruit plate, pool and beach waiter service. 24-hour room service. WiFi. Activities above unless otherwise stated. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Secrets, Breathless, Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply). 

Preferred Club Junior Suite Tropical View Rooms are more spacious and have a separate seating area, sleeping maximum 3 adults. 

Preferred Club Deluxe Ocean View Rooms with magnificent views of the Caribbean Sea, sleeping maximum 2 adults.

Preferred Club Junior Suite Ocean View are more spacious with views across the sea, sleeping maximum 2 adults.

Preferred Club Junior Suite Ocean Front sleeps maximum 2 adults.

Preferred Club 1-Bedroom Honeymoon Suite Tropical View, sleeping maximum 2 adults.

Preferred Club 1-Bedroom Honeymoon Suite Ocean Front with 1 king-size bed, sleeping maximum 2 adults.

6 reservation-free à la carte restaurants: Himitsu (specialising in a fusion of a la carte Pan-Asian and Hibachi delicacies), Oceana (seafood), Portofino (Italian), La Riviera (International Buffet), Seaside Grill (Caribbean steakhouse and snacks) and Cactus Club Ceviche & Taco Bar (located beachside serving varieties of ceviche as well as fish and shrimp tacos). Coco Cafe (premium coffee, tea and pastries throughout the day and late night bites, open 24-hours). 4 Bars: Rendezvous lobby bar, Manatees swim-up bar, Desires lounge bar (dancing to live music) and Sugar Reef beach bar with waiter service. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighboring Secrets, Breathless, Dreams, Sunscape and Now Resorts (Terms and Conditions apply). Special dietary needs can be accommodated to suit every lifestyle, with health-conscious menu items at each dining venue, and the professional advice of an on-site nutrition specialist.

Regular daytime and evening entertainment such as movies under the stars, theme dinner shows, casino nights, live music and nightly shows. Bingo. Weekly chef's pastry night with live preparations and a unique display of sweet treats. Local art gallery hosted in the lobby every Thursday.

Enormous swimming pool and whirlpool. Secrets Spa by Pevonia®* with more than 30 treatments available and in-room massages available. Beauty salon*. Fitness centre. Kayaks, snorkelling, paddle boarding and sailing. Water aerobics, yoga and pilates. Classes including dance, Spanish, massage and cooking. Jogging, billiards, beach volleyball, tennis. Pool scuba demonstrations. Dive courses*. Archery. Library. Tequila tastings.Complimentary greens fees at two nearby golf courses*.

24-hour room service. Gallery of shops. Medical facilities*. Tours desk*, car rental*. Laundry services*. Personal concierge on each floor. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room-to-room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

* Denotes local charge.

Please note: this property is for people aged 18 years and over.

Dress code: gentlemen require long trousers and collared shirts for dinner. 

Please note: no reservations required in any of the restaurants.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (8404)
  • Very good (2952)
  • Average (945)
  • Poor (375)
  • Terrible (220)
Image of the Tripadvisor rating Secrets Capri is the Paradise from the Pandemic

Sep 19, 2020 470shaneg Battle Creek, Michigan

A Covid19 safe resort, upon arrival it was evident that we had just arrived at a place where the staff and all employees were grateful for our arrival and obliged to maintain a safe and healthy environment. All staff and employees wear a mask 100% of the time, both indoors and out of doors. Before entering the lobby doors everyone must sanitize… Read more
A Covid19 safe resort, upon arrival it was evident that we had just arrived at a place where the staff and all employees were grateful for our arrival and obliged to maintain a safe and healthy environment. All staff and employees wear a mask 100% of the time, both indoors and out of doors. Before entering the lobby doors everyone must sanitize hands and the bottoms of their feet, 100% of the time and 100% of those entering, every building and every location that food or drinks are served, to include the Spa, store and when returning from the beach and pool areas. This resort in Cancún, Riviera Maya is that paradise that you are looking for, adult only, relaxing and entertaining. The daily activities through-out the day allow you to be as active, adventurous and entertained. Or, if you choose to lounge on the beautifully groomed beach, you will enjoy lounge chairs with umbrellas, or hammocks near the local beach bar. Full service is available on the beach or poolside. On poolside, there are plenty of lounge chairs and umbrellas for all to enjoy, or choosing a spot to lay in the shallows of the pool will provide the perfect sun drenched location, with the cooling waters of the pool. Restaurant and bar locations are plentiful and the food, service, drinks and staff are second to none. From the front lobby doors to the beach paths, the cleanliness of this resort is telling of the gratitude and pride that each staff member and employee has in their position and their responsibility. The nightly entertainment is not only worth your time in spending it watching or listening to the music and the shows, but this venue is one of the best I have seen and definitely the best I have seen in Mexico. Your room will invite you in from the time you arrive until the time you are prepared to checkout. The housekeeping staff and room attendants are very careful to clean and maintain every safety option that you can think of and even some that you won’t think of. Consideration of the guest is first and foremost, which is evidenced by the manner in which the staff and employees all care for themselves and each other. Ensuring that they are healthy and safe, to provide the greatest care in maintaining the health and safety of their communities and their clients. I recommend this resort during the pandemic and I will definitely return again. Read less
Image of the Tripadvisor rating Small, but Great!

Sep 14, 2020 repeat2018 Shelby Township, Michigan

Resort is smaller for an all inclusive, however service was first class, room and pool were great! Staff went above and beyond all the time. Entertainment was good nightly. Resort was extremely clean, masks are worn by employees and hand sanitizer was everywhere. So many friendly employees- Yari, Jesus, Que...the list goes on. A must is the… Read more
Resort is smaller for an all inclusive, however service was first class, room and pool were great! Staff went above and beyond all the time. Entertainment was good nightly. Resort was extremely clean, masks are worn by employees and hand sanitizer was everywhere. So many friendly employees- Yari, Jesus, Que...the list goes on. A must is the Habatachi table with Fernando. Read less
Image of the Tripadvisor rating Yes, yes, yes and so very, very relaxing!

Sep 13, 2020 SDCOUG0505 Las Vegas, Nevada

My wife and I have stayed at over 20 AI hotels mostly in Cancun/Maya Riviera but also in other areas. This was our 4th time at a Secrets Hotel and this chain has always provided extremely comfortable rooms, excellent service and great food (for AI anyway). Our experience at Capri Riviera was no different. This was also our 3rd visit to an AI since… Read more
My wife and I have stayed at over 20 AI hotels mostly in Cancun/Maya Riviera but also in other areas. This was our 4th time at a Secrets Hotel and this chain has always provided extremely comfortable rooms, excellent service and great food (for AI anyway). Our experience at Capri Riviera was no different. This was also our 3rd visit to an AI since the beginning of the pandemic and far and away the best experience of the three. This is a relatively small hotel (relative to some of the other chains that have massive properties) but we found the ambiance here to be one of the most relaxing of any AI we have ever been to. Some of the nicer AIs can at times be a bit pretentious but the service and overall mood here was down-to-earth but at the same time also very high end. Whoever does the hiring/employee training has done an excellent job because the professionalism and friendliness across the board was amazing. My wife and I both speak Spanish fluently (even though I'm a gringo) and at times we get lesser treatment relative to some of the other American guests because of this. But here that was not the case at all. We had zero interactions where the employee was unfriendly or cold which again speaks volumes about how this place is run. Alberto the beach was always had a bounce in his step and such a positive attitude (despite the heat) providing drinks and even food. Food at AIs can often be not that great compared to eating at independent restaurants but we found the food here to be of relatively high quality. And while the hotel isn't fully back to normal operations as far as food and restaurant choices they always had a few restaurants open at night to choose from and we always enjoyed lunch at the beach restaurant. Again, I can't compliment this hotel enough on just how relaxing it was. If I could add one area of improvement it would be that they "durar" the tortillas with which they serve the tacos. Other positives: the bed was amazingly comfortable, we loved the piano music in the lobby bar in the evenings, we liked the fact they have indoor DJ/dancing every night (although we have preferred to have a little longer to get our dance on), the beach is actually very nice for both swimming and snorkeling, I love when AIs have coffee shops and this one definitely did not disappoint. Overall if you're looking for a relaxing AI experience this should be on your bucket list. Congrats to the GM/management here as they are doing so may things right and you just don't see that everyday even at some of the higher end AIs. Read less
Image of the Tripadvisor rating Amazing Staff Carries This Resort!

Sep 13, 2020 kimandneilj Greensburg, Pennsylvania

We traveled to this all-inclusive and adult-only resort together with 4 friends and members of our Two Travel and Tour (our YouTube channel) Community. The property is beautiful and the rooms very spacious, but what really carries this resort is the staff! We did experience several issues at first, but then the staff jumped into action in a way we… Read more
We traveled to this all-inclusive and adult-only resort together with 4 friends and members of our Two Travel and Tour (our YouTube channel) Community. The property is beautiful and the rooms very spacious, but what really carries this resort is the staff! We did experience several issues at first, but then the staff jumped into action in a way we have never seen anywhere else before, thus giving us an absolutely fantastic stay after all. Here is our story... Our first room had a defective stopper in the tub, thus causing it not to hold water. The air-conditioning in it didn't work properly (this was the biggest issue given the hot temperatures in Mexico) and the temperature of the water in the shower fluctuated heavily while you showered, regardless of your settings. Not all restaurants at the resort were open every day and the menus at each restaurant never changed. Given the circumstances today's world is in due to the pandemic, no biggie - we understand. We also had a reservation for Portofino (Italian restaurant) canceled by the resort due to suddenly required maintenance. Again, we understand - these things happen. However, despite a consistently beautiful presentation, the food was so-so at first, and at times even flat-out bad (e.g. you're not supposed to be able to pick up Bearnaise sauce with your fork). As mentioned before, the property is gorgeous, but we spotted leaks in the ceilings in more than one spot. On a much more positive note, we can do nothing but praise the cleanliness and measures taken against Covid-19: our suitcases were sanitized upon arrival, sanitizer dispensers were placed in numerous spots, doormats with sanitizer(!) were placed in front of all public entrances, staff was wearing masks everywhere (both inside and outside the buildings) and at all times, and in our room even the remote control of the television and the light switches had been sanitized. Kimberly ended up talking to multiple members of staff and management, including the Food and Beverage Manager. This would turn-out to be the start of a series of improvements the likes of which we have never experienced anywhere else before (and we have been to a nice amount of places!): -We were given a new room with a balcony that had a fantastic pool/ocean view; -One day, we noticed someone working on the air-conditioning in our old room; -Leaks in the ceilings we had brought to the staff's attention were being attended to; -We received phone calls to our room from staff members checking in on us to make sure everything was ok; -One night, rose petals had been placed on our bed in the form of a heart with two exclamation marks on each side of it; -We were given a poolside dinner with entertainment and free sparkling wine, whereby the Food and Beverage Manager herself kept a close eye to ensure everything was running smoothly; -This was followed by a private, multi-course, chef's choice dinner at Portofino the next day, whereby the chef himself came out to present us some of the (fantastically presented, immaculately prepared, and absolutely delicious) meals he had prepared for us! -Also, I had inquired about the possibility to do a live stream for our following during this dinner. We were expecting just to bring our laptop, maybe borrow an extension cord, and simply do our live stream. To our astonishment, the whole room had been set up as a studio to do a live stream from (replay of the full dinner is available on our YouTube channel), including lights in the colors of the Mexican flag that were borrowed from the entertainment team and placed behind our seats to make for an excellent background! -Manuel, a member of Management and the man behind this fantastic surprise, even showed up in our live stream at some point to ask if we were ready for some Tequila; -And as if that were not more than enough, that dinner was followed by yet another private, multi-course, chef's choice dinner at the Portofino the day after that, this time in the wine room, and again with the chefs themselves coming out to present some of the meals they had prepared for us! Remarkable was the fact that our new friend James Brown, the Head Waiter, had personally requested to be our waiter for this dinner. He takes great pride in his job and he should - this man knows what he is doing and did a truly excellent job waiting on us! -It must be noted that not only James, but also many other waiters were highly involved with all of the special dinners we were treated to. We were thrilled with the service provided by each and every one of them! We have tried our best to make a conscious effort to keep track of every single staff member that was involved with us and did an excellent job. We want to recognize the following staff members and thank them for everything they have done for us: Alberto (restaurants) Anahi (spa - excellent massage!) Antonio (restaurants) Chef Adrian (restaurants) Chef Lorenzo (restaurants) Dimas (restaurants) Food and Beverage Manager (so sorry we didn't get her name, but we do want to recognize her!) Fredy (restaurants - your omelettes at breakfast were delicious!) Housekeeping (unfortunately, we never got to talk to you in person, but our room was always spotless after you had cleaned it up!) Hugo (restaurants) Jesus (restaurants) James 'Jaime' Brown (restaurants / Head Waiter - such a pleasure to meet you. You're an amazing person and your daughters can be proud of you!) Luciano (bartender?) Manuel (Management / Maitre Sommelier - thank you so much for the huge surprise!) Maritza (Reception) Musmé (Chief Concierge) Noe (restaurants) Pascual (bartender) Perla (restaurants) Samuel (restaurants) Wendy (spa - outstanding massage!) We do sincerely apologize to anyone we forgot to mention. Me and Kimberly don't care about mistakes happening - making mistakes makes us human. What matters, is how you deal with them and what you do to make things right. And here, at the Secrets Capri Riviera Cancun in Mexico, the staff didn't just make things right. They excelled at it in a way that exceeded our expectations by a landslide and made us forget about any of the initial problems we experienced. For that reason, we feel that giving this resort the full 5 stars is nothing but well-deserved! Read less
Image of the Tripadvisor rating Worst chain and hotel ever.

Sep 10, 2020 15nathanielm

Not good at all. The Secrets chain of hotels has lost certainly not impressed me at all. Our original trip was booked with Secrets Montego Bay, Jamaica. When Jamaica changed their COVID regulations, we were not able to make it into the country. Priceline contacted Secrets Montego about granted a refund and Secrets refused and didn't return phone… Read more
Not good at all. The Secrets chain of hotels has lost certainly not impressed me at all. Our original trip was booked with Secrets Montego Bay, Jamaica. When Jamaica changed their COVID regulations, we were not able to make it into the country. Priceline contacted Secrets Montego about granted a refund and Secrets refused and didn't return phone calls. This is a slimy move during a pandemic. We rerouted our trip to Mexico and tried AGAIN with Secrets Capri Riviera. We arrived and the building and property are in dire need of a renovation. We had a terrible view of a flooded roof top and asked to upgrade. We upgraded to an ocean from room that was disgusting. We were charged almost double per night for the room and used our coupons from the timeshare presentation to pay for part of it. You can see from our photos how gross the room was. The bathtub water was brown, our water was shut off while I was mid shower for 3 hours, our toilet flooded the whole room in the middle of the night, the lamp shade was burnt and dirty, hair all over the bedding, a broken sliding door lock, and room keys that worked only half of the time. They discounted the room $100 or so when the total was $1300. This is unacceptable. The Secrets chain refused our Jamaica refund due to COVID-19 and Secrets Capri Riviera was filthy. We spent 2X the normal amount and were treated like we were lucky to be there. Take your money to a different all inclusive resort. Secrets should be treating their guests like royalty right now, not peasants Read less