Secrets Capri Riviera Cancun

Riviera Cancun, Mexico

The hotel

Designed in the style of a Mexican hacienda, this striking adult-only hotel which offers all a concierge-style experience and Preferred Club status, sits on a long, white sand Caribbean beach, where waiters will bring refreshments to you at your lounger. At the centre of the resort is a huge freeform swimming pool with a swim-up bar, and the fabulous Secrets Spa by Pevonia® offering a sublime atmosphere for complete rejuvenation, so there's no excuse for not relaxing! If you are looking for a little activity, there are lots of things to do on land and sea during the day and upgraded artistic performances and theme parties available during the night. The rooms have tropical hardwood furniture, fine fabrics and marble floors and every floor of the hotel has its own personal concierge, so rest assured, your stay will be most luxurious. Also, guests have the opportunity to elevate their luxurious experience even further through a wide array of intimate events. Enjoy private dinners at romantic nooks around the property, personalised tasting menus with wine or mezcal pairing, privileged seating during themed nights and dinner-shows and much more!

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Wedding
  • Honeymoon
  • Room Service
  • Evening Entertainment
  • Fitness Centre/Gym
  • Laundry Service
  • Beachfront location
  • Golf
  • Tennis

Where is it

On a white sand beach, 15 minutes drive from Playa del Carmen. Transfer time from Cancun Airport: 35 minutes.

Hotel information

291 rooms and suites on 5 floors in 1 building with lifts. All with patio/balcony, air-conditioning, satellite TV, CD/DVD player, direct dial telephone, WiFi access with Unlimited Connectivity, safe, stocked mini-bar, full marble bathrooms with whirlpool bath and separate shower, double vanities equipped with telephone and sound speaker, bathrobes and slippers, coffee/tea maker, hair dryer and steam wand. Also, select choice times for daily suite make-up. 

Secrets Capri is an All Preferred Club Resort. This elite, concierge-style resort provides guests with world-class amenities, personalised services and an exceptional holiday experience.

Preferred status and amenities:

  • Preferred Club rooms and suites in premium locations 
  • Concierge services 
  • Daily Continental breakfast service 
  • Afternoon hot and cold hors d’oeuvres 
  • Exquisite desserts and fine liquors 
  • Complimentary newspaper in suite every day (English or Spanish) 
  • Complimentary WiFi access in room or suite 
  • Complimentary computer access 
  • Upgraded mini-bar service 
  • Upgraded bath amenities

Preferred Club Deluxe Tropical View Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults.

All Inclusive of: Unlimited-Luxury® includes all à la carte and buffet meals, unlimited premium domestic and International drinks by the glass and snacks. Stocked mini-bar includes water, soft drinks and beer. Concierge service. Welcome bottle of sparkling wine and fruit plate, pool and beach waiter service. 24-hour room service. WiFi. Activities above unless otherwise stated. No wristbands required.

Enjoy the 'Sip, Savour and See' Dining Experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Secrets, Breathless, Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply). 

Preferred Club Junior Suite Tropical View Rooms are more spacious and have a separate seating area, sleeping maximum 3 adults. 

Preferred Club Deluxe Ocean View Rooms with magnificent views of the Caribbean Sea, sleeping maximum 2 adults.

Preferred Club Junior Suite Ocean View are more spacious with views across the sea, sleeping maximum 2 adults.

Preferred Club Junior Suite Ocean Front sleeps maximum 2 adults.

Preferred Club 1-Bedroom Honeymoon Suite Tropical View, sleeping maximum 2 adults.

Preferred Club 1-Bedroom Honeymoon Suite Ocean Front with 1 king-size bed, sleeping maximum 2 adults.

  • Free Weddings: conditions apply. More information can be found here

  • Booking Bonus: Book by 29 Feb '20 to receive up to 30% off the accommodation cost between 1 May–31 Oct '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

  • Booking Bonus: Book by 31 Jul '20 to receive up to 30% off the accommodation cost between 1 Nov–31 Dec '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

6 reservation-free à la carte restaurants: Himitsu (specialising in a fusion of a la carte Pan-Asian and Hibachi delicacies), Oceana (seafood), Portofino (Italian), La Riviera (International Buffet), Seaside Grill (Caribbean steakhouse and snacks) and Cactus Club Ceviche & Taco Bar (located beachside serving varieties of ceviche as well as fish and shrimp tacos). Coco Cafe (premium coffee, tea and pastries throughout the day and late night bites, open 24-hours). 4 Bars: Rendezvous lobby bar, Manatees swim-up bar, Desires lounge bar (dancing to live music) and Sugar Reef beach bar with waiter service. Enjoy the 'Sip, Savour and See' Dining Experience and indulge in dinner, sip an artfully prepared cocktail and see the nightly entertainment at the neighboring Secrets, Breathless, Dreams, Sunscape and Now Resorts (Terms and Conditions apply). Special dietary needs can be accommodated to suit every lifestyle, with health-conscious menu items at each dining venue, and the professional advice of an on-site nutrition specialist.

Regular daytime and evening entertainment such as movies under the stars, theme dinner shows, casino nights, live music and nightly shows. Bingo. Weekly chef's pastry night with live preparations and a unique display of sweet treats. Local art gallery hosted in the lobby every Thursday.

Enormous swimming pool and whirlpool. Secrets Spa by Pevonia®* with more than 30 treatments available and in-room massages available. Kayaks, snorkelling, paddle boarding, sailing, water aerobics, fitness centre, yoga, pilates, classes including dance, Spanish, massage and cooking. Jogging, billiards, beach volleyball, tennis. Pool scuba demonstrations. Dive courses*. Archery, Library, Tequila tastings and much more. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

24-hour room service. Gallery of shops. Beauty Salon*. Medical facilities*. Tours desk*, car rental*. Laundry services*. Personal concierge on each floor. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room-to-room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

Wheelchair adapted rooms with partially accessible amenities or facilities available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

4 nights between 23 Dec–31 Dec '18.

*Denotes local charge.

Please note: This property is for people aged 18 years and over.

Dress code: Gentlemen require long trousers and collared shirts for dinner. 

Please note: No reservations required in any of the restaurants.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (8021)
  • Very good (2827)
  • Average (899)
  • Poor (355)
  • Terrible (205)
Image of the Tripadvisor rating Amazing Service! Nice Resort

Oct 15, 2019 newways bennington vermont

First and Foremost THE SERVICE AT THIS RESORT IS EXCELLENT! We have traveled extensively in Mexico and the Caribbean and have never experienced such lovely service from such pleasant resort staff anywhere. Everyone we encountered, maids, front desk staff, pool concierge, activity staff, restaurant waiters...everyone...was so genuinely pleasant… Read more
First and Foremost THE SERVICE AT THIS RESORT IS EXCELLENT! We have traveled extensively in Mexico and the Caribbean and have never experienced such lovely service from such pleasant resort staff anywhere. Everyone we encountered, maids, front desk staff, pool concierge, activity staff, restaurant waiters...everyone...was so genuinely pleasant and helpful. This alone will be the reason we return next year. The resort is on an excellent stretch of beach. Although there was some seaweed, the staff worked very hard to limit the impact on swimmers and beach goers. The buildings are showing a little bit of their age but everything is in working order and is attended to by staff constantly. The food is good in all restaurants but this is not a resort for a foodie. The pool gets a little loud by the afternoon but there are quieter places to lounge and the beach is always quiet and relaxing. The Spa is outstanding. Services I had were wonderful and very reasonable. The Spa building, quiet rooms, locker rooms and lobby are all beautiful and have many extra amenities. Read less
Image of the Tripadvisor rating Not too bad

Oct 15, 2019 Friedbacon100 Saint Louis, Missouri

Stayed here in late August to early September. Lobby was heated and during check in they will hound you about time share presentations. We did it for the money. Food was good but the Italian restaurant was the best. Housekeeping staff was the best, a nice tip keeps the minibar fully stocked with you choice of available drinks. Staff was very… Read more
Stayed here in late August to early September. Lobby was heated and during check in they will hound you about time share presentations. We did it for the money. Food was good but the Italian restaurant was the best. Housekeeping staff was the best, a nice tip keeps the minibar fully stocked with you choice of available drinks. Staff was very friendly, I did experience a leaky toilet that took 2 days to repair. Use the provided mosquito repellent, you will need it. Dance club was nice,open till 1am daily while we were there. The buffet restaurant was average,the Japanese restaurant was decent,although I got a slight stomach ache afterwards, think i ate too much. I would definitely return, but only for a similar price. Suggestion would be to check for the lowest price,then do a price match with either Cheap caribbean or Apple vacations. You will get an additional 5% off. Another suggestion is to eat food off of the resort and experience true Mexican food, (as the van drivers would say) lol. Also we loved the Jolly Roger Pirate Ship excursion. Read less
Image of the Tripadvisor rating Great Staff, resort needs upgrading

Oct 14, 2019 begbie992019 Lethbridge, Canada

We received an upgraded room, only to find within an hour that the roof was leaking and the pillows were soaked. Our first room, the balcony door wouldn’t lock. As we were on the first floor this was definitely an issue. We were moved to our 3rd room in 2 days. The bathroom door would not close properly in this room. Also there was a tiny crack in… Read more
We received an upgraded room, only to find within an hour that the roof was leaking and the pillows were soaked. Our first room, the balcony door wouldn’t lock. As we were on the first floor this was definitely an issue. We were moved to our 3rd room in 2 days. The bathroom door would not close properly in this room. Also there was a tiny crack in the main door. If you put your eye to it you could see out into the hallway. The resort is very small and definitely in need of some TLC. On the plus side, the staff was fantastic! Helpful, friendly, and very accommodating. The resort was clean and the rooms were nice, they just needed some upkeep and maintenance. The cleaning staff did a great job. The food was good. A little more variety would have been nice. Overall it was an average resort with great staff! Not quite the resort we had come to expect from the Secrets brand. Read less
Image of the Tripadvisor rating Best Cancun EVER

Oct 13, 2019 DiveCruiser Pittsburgh, Pennsylvania

We fell in love with this Secrets Capri. It is a small resort and very easy to get around to find things. Our vacation started a month or so before we ever arrived. I contacted the property thru the Secrets website by email. They had our floor concierge Rodrigo Serdio H. contact us. He answered all our questions (and there were many). He… Read more
We fell in love with this Secrets Capri. It is a small resort and very easy to get around to find things. Our vacation started a month or so before we ever arrived. I contacted the property thru the Secrets website by email. They had our floor concierge Rodrigo Serdio H. contact us. He answered all our questions (and there were many). He made dinner reservations that we wanted before we arrived. Once we arrived we met. He obviously enjoys his job, and does it well. During the week he sent us a gorgeous flower arrangement and chocolate covered strawberries. Any maintenance issues were taken care of within minutes. The property is dated but it’s the Caribbean. Sun sand and salt will take its toll. They kept the property very nice. The Food: If you go away hungry it’s your fault. I started my day off at the Coco Café which is open 24 hrs. Breakfast was either at the La Riviera buffet or for the later risers the Cactus Club. The seaside grill for is open for lunch and it turns into a steak house for dinner. The Oceana was packed so you get there early but they do have a beeper that calls when your dinner time is. We enjoyed drinks at the Lobby Bar while we waited. Kudos to our evening bartender. We ate everywhere except the Portofino. Not into pasta. But Himitsu, was the Hibachi and our #1. Antonio was a great hibachi chef. You need to make reservation for the Himitsu and Portofino. Each morning around 9:30am they start setting up the poolside grill which opens at noon. One last thing, Room service, spot on. The hardest part was figuring out the tablet. The Room: Pictures to follow. It was nice and quaint. We choose Preferred Club Deluxe Tropical View. We didn’t spend much time there. It was well kept, the air-condition worked great, plenty of hot water. We slept well so the bed was good. If we were missing anything we would ask and it arrived shortly. Our Room was 222. It was ocean view if you stood at the edge of the balcony. We did have robes and slippers. The Pool: This is laid out to hang in, as the picture shows. It is in need of repairs but if you watch where you walk it’s all good. Lots of chairs around the pool. No need to reserve them early unless you want a specific spot. Watch leaving the swim up bar, there is a slippery drop off. Juan was the most amazing bartender at the pool. Sometime we would get drinks before we knew we needed them. Thumbs up. They had many shows at poolside in the evening with the outdoor buffets. There is usually music in the lobby in the early evening, the main show usually at 8 p.m., then entertainment later in the Desires Lounge. Desires has pool tables, table games, karaoke, dancing. Lots of fun later in the evening. The Beach: The beach was perfect with white sand with almost no seaweed. The water was warm and perfect. There were plenty of chaise lounges. Groundskeepers do a great job cleaning up the seagrass each day. The maintenance team was working tirelessly all week. Don’t forget to take a tour to the lagoon. The Staff: Service was more than excellent and the entertainment team was great. Shows were earlier than most places we have stayed which we loved. The talent these people have is mind blowing. The entertainment team is THE VERY BEST, and Christopher, Bernice, and Georgeana put up with a lot of our kidding around but gave it back just as well. There were many in their entertainment team that I didn’t get names, but we won’t forget any of them. They did a fabulous job with the Queen Tribute and Jersey Boys tribute. Three Last words, Tip, Tip, Tip. They due a phenomenal job We liked it for the staff, Food, Pool and beach. Our stay was very enjoyable and relaxing. We will definitely do it again. Read less
Image of the Tripadvisor rating A lot of upselling and a sub par facility

Oct 12, 2019 Sunshine585089 Saint Louis, Missouri

I don’t write reviews but I met a lot of honeymooners on our trip and just want to inform people as to what to expect. This was the first secrets resort we had been to and I was not impressed. This is one of their cheapest resorts and it does show. The staff is great and this does not reflect on the workers. The room we were given had mold and it… Read more
I don’t write reviews but I met a lot of honeymooners on our trip and just want to inform people as to what to expect. This was the first secrets resort we had been to and I was not impressed. This is one of their cheapest resorts and it does show. The staff is great and this does not reflect on the workers. The room we were given had mold and it looked freshly painted over. Within 5 minutes it was bugging my nose and my wife’s throat. We asked to be moved and we were given a room that was nice. There are leaks all over the resort with towels to catch them. The power went out a few times. One day it went out and came back on around 10 times. I is in the middle of the jungle so I am understanding when there are some issues. We have been to a few resort chains and secrets capri is not a good choice if you can afford it go to excellence riviera cancun or a riu would be around the same price if not cheaper. I went to excellence for my honeymoon and cannot recommend it enough. Lastly I expect to be able to purchase extras at any all inclusive but the amount you are barked at for extras here is uncomfortable. Tip the staff they do work hard but the secrets resort chain will most likely not get my business anymore. Read less