Dreams Puerto Aventuras Resort & Spa

Riviera Maya, Mexico

The hotel

A fantastic fun-filled resort for both families and couples, Dreams Puerto Aventuras Resort & Spa provides everything you need for a memorable Mexican holiday, and then some! As well as a great location, overlooking a beautiful stretch of private beach, the resort boasts multiple speciality themed restaurants and bars, and an endless range of day and evening activities. There's also a great kids' club to keep younger guests entertained with weekly camp-out adventures!

Amenities

  • Bar
  • Spa
  • Babysitting service
  • Windsurfing
  • Scuba Diving
  • Volley Ball
  • Restaurant
  • Hobie Cats
  • Kayaking
  • Snorkelling
  • Families
  • Evening Entertainment

Where is it

Overlooking a private beach in the resort community of Puerto Aventuras with its 9-hole golf course and eclectic collection of shops, restaurants and clubs. 15 minutes south of Playa del Carmen and 20 minutes from Tulum's Mayan ruins. Transfer time from Cancun Airport: 1 hour.

Hotel information

305 guest rooms and suites in 1 building of 7 floors with lifts. All rooms have air conditioning, private balcony or terrace, cable TV with DVD/CD player, WiFi access, concierge service, telephone, alarm clock with MP3 dock, mini-bar, coffee/tea making facilities, 24-hour room service, safe, cloth steamer, bath tub (in selected rooms) and shower, bathrobes and slippers and hairdryer. Deluxe Garden View Rooms are located on the ground floor, with a private furnished terrace offering views across the gardens and ground, with 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children (up to 12 years of age). Interconnecting rooms available on request. Non-smoking rooms.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked in-room mini-bar with water, soft drinks and beer. 24-hour room service is also included. All activities and entertainment above unless otherwise stated. No restaurant reservations are required. Concierge service and pool and beach waiter service. No wristbands required.

Enjoy the 'Sip, Savour and See' dining experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply). 

Deluxe Pool View Rooms are located on the 2nd and 3rd floors with views from the balcony looking over the pool. They have 1 king-size bed or 2 queen-size beds sleeping maximum 3 adults or 2 adults and 2 children.

Deluxe Ocean View Rooms are located on the 3rd-6th floors, with a private furnished balcony from which to admire the views across the stunning ocean, sleeping maximum 3 adults or 2 adults and 2 children.

Deluxe Dolphin View Rooms are located on the 4th-6th floors and have a private furnished balcony, with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children.

Family Suite Deluxe Garden View Rooms are located on the 1st floor with a private terrace and small garden. These rooms are larger and sleep maximum 3 adults and 2 children or 2 adults and 3 children.

Family Suite Deluxe Pool View Rooms are  located on the 2nd-3rd floors with a private furnished balcony and 2 double beds, sleeping maximum 3 adults and 3 children or 2 adults and 4 children.

Family Suite Deluxe Ocean View Rooms are located on the 3rd through 6th floors with ocean views, with 2 double beds, sleeping maximum 3 adults and 3 children or 2 adults and 4 children.

Honeymoon Jacuzzi Dolphin View Rooms are located on the 3rd-5th floors and have a private balcony or terrace with Jacuzzi. Although not located in the Preferred Club section guests have full access to the lounge, amenities and benefits. Each room features 1 king-size bed, sleeping maximum 2 adults.

Honeymoon Jacuzzi Ocean View Rooms include a Jacuzzi and stunning ocean views, have full access to the preferred club lounge, amenities and benefits. With 1 king-size bed sleeping maximum 2 adults. 

Preferred Club Dolphin View Rooms are located on the penthouse floor (7th floor) facing the Marina, with private balcony, the rooms have 1 canopy king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children. These rooms offer superior amenities including 32” cable TV, pillow menu, superior room service menu, upgraded mini-bar and access to Preferred Club Lounge. 

Preferred Club Ocean View Rooms have either 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children. This room type includes Preferred Club benefits.

Preferred Club Family Suite Ocean View Rooms have 2 double beds and sleep maximum 3 adults and 3 children or 2 adults and 4 children. This room type includes Preferred Club benefits.

Master Suite Ocean View Rooms are located on the 5th floor and have a separate living room and private furnished balcony with views over the ocean. There is 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children. A rollaway bed is available upon request. This room category is not located in the Preferred Club section, but its guests have full access to the Preferred Club Lounge and all Preferred Club amenities and benefits.

Preferred Club Master Suite Ocean View Room are located on the penthouse floor with spectacular views of the ocean and a whirlpool on the terrace. There is 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children. A rollaway bed is available upon request.

Preferred Club benefits include:

  • Personalised check-in and check-out with concierge service
  • Preferred status and amenities
  • Concierge service
  • Access to private lounge
  • Complimentary access to the wet areas of the spa from 1:00pm-2:00pm daily
  • Upgraded mini-bar service
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily continental breakfast service, afternoon hot and cold hors d’oeuvres and exquisite desserts and fine liquors served in the lounge
  • Complimentary newspaper in suite daily (English and Spanish)
  • Complimentary computer access in private lounge
  • Bathrobes and slippers
  • Free Weddings: conditions apply. More information can be found here

  • Booking Bonus: Book by 29 Feb '20 to receive up to 30% off the accommodation cost between 1 May–31 Oct '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

  • Booking Bonus: Book by 31 Jul '20 to receive up to 30% off the accommodation cost between 1 Nov–31 Dec '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

  • Booking Bonus: Book by 30 Sep '19 and adults receive up to 50% off the accommodation cost between 1 Jan-31 Dec '20. Based on 2 adults sharing, selected room types and travel dates, min stay applies. 

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

8 dining options: World Café (International buffet; open for breakfast, lunch and dinner), Portofino (Italian à la carte; open for dinner), El Patio (Mexican à la carte; open for dinner), Oceana (seafood à la carte for adults-only; open for dinner), Gohan (sushi à la carte; open for dinner). Coco Cafe (premium coffee and deli snacks also open for late night bites). 2 Grills including Seaside Grill (snacks; open for lunch and dinner) and Barefoot Grill (beachside brick oven pizza and Italian "trattoria" menu; open for lunch and dinner twice per week). 4 Bars: Manatees (swim-up bar in adults-only section), Sugar Reef (poolside swim-up bar), Barracuda (beachside), Desires (Music Lounge open until 1:00am). Please note: all restaurants may not be open every night due to occupancy levels. No reservations required at à la carte restaurants.Enjoy the 'Sip, Savour and See' dining experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply).

Regular daily and evening entertainment. Big-screen family films on the beach. Spectacular live performances, theme nights and festive outdoor events.

2 swimming pools (including a separate adults-only pool), natural saltwater pools, 30-person beachside heated Jacuzzi. Dreams Spa by Pevonia* with beauty salon*, Jacuzzis*, steam bath*, sauna*, massages*, kids and teens special treatments (all treatments require advance reservations). Fitness Centre. Aerobics and yoga. Volleyball, ping-pong. Water sports include: sailboats, snorkeling, kayaks, catamarans, ocean trampoline, ocean-climbing iceberg, introductory scuba lesson and body boards. Gold Palm certified diving centre*. Mini-golf, bicycle centre and Walking tours of Puerto Aventuras. Dance, cooking and Spanish lessons. Board games. Explorer's Club for kids, (supervised activities for 3-12 years) and activities for teens. Pool and beach waiter service. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

Babysitting service*. Convenience shop. Dry-cleaning/laundry service*. Medical facility*. Business Services*. Computers are available for guest use*. Complimentary WiFi access throughout. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

4 nights 23 Dec-31 Dec '19.

* Denotes local charge.

Please note: child ages at this property are up to and including 12 years. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2757)
  • Very good (1778)
  • Average (803)
  • Poor (369)
  • Terrible (306)
Image of the Tripadvisor rating Not for adults only

Sep 14, 2019 jennifer r Evansville, Indiana

Just got back from this resort and will never go back. If you go with kids, that’s what they emphasize on, if your going to have fun without kids this is not the resort for you. There is an adult pool but no entertainment staff. There is designated smoking areas even in the adult pool area. The staff was great but out of the 6 restaurants they… Read more
Just got back from this resort and will never go back. If you go with kids, that’s what they emphasize on, if your going to have fun without kids this is not the resort for you. There is an adult pool but no entertainment staff. There is designated smoking areas even in the adult pool area. The staff was great but out of the 6 restaurants they have only 2 were open for dinner. I don’t know if this is because they were only at 25% capacity when we were there but the selections they had were the same every night. Read less
Image of the Tripadvisor rating A must read

Sep 13, 2019 6Corvettes Wyomissing, Pennsylvania

My wife and I recently stayed here. The service we received at the resort was amazing! I would like to take a moment to thank a few that made our stay so wonderful. I’ll start with our initial arrival and meeting Julio, and Jesus who greeted us like family and never forgot our name and always had a smile and greeting when they saw us. We never… Read more
My wife and I recently stayed here. The service we received at the resort was amazing! I would like to take a moment to thank a few that made our stay so wonderful. I’ll start with our initial arrival and meeting Julio, and Jesus who greeted us like family and never forgot our name and always had a smile and greeting when they saw us. We never waited for anything when one of these two were working . Our concierge was Elizabeth and she was incredible. Unfortunately on our last day at the resort we found out they were moving her to another location so unless you go to one of their sister resorts our concierge was Elizabeth and she was incredible. Unfortunately on our last day at the resort we found out they were moving her to another location so unless you go to one of their sister resorts You won’t get a chance to meet this awesome lady. The adult pool had great bartenders and I want to thank Filipe for the service he provided. Top notch and always ready to provide you with whatever you wanted to drink. And if you couldn’t make up your mind he would come up with some very creative ideas which my wife loved. Are there individuals in the food service area like Hector, and Marilou we’re fantastic. So as you can see we had a wonderful time and would recommend this resort to anyone friends ,family, Or anyone reading this review. It’s very rare that my wife and I go to the same resort twice because we like to see new and different things but this one resort truly is special And I’m glad we picked this one for our 35th anniversary. Thank you Dreams for the great service your employees provided it was a wonderful trip! Read less
Image of the Tripadvisor rating Pleasure

Sep 13, 2019 Esteban S Monmouth Junction, New Jersey

I love this resort my family and I really enjoy our stay, the food was delicious the staff very friendly, they make you feel special, I defectively recommend and would love to comeback in the near future
Image of the Tripadvisor rating 2 weeks of relaxation.

Sep 13, 2019 Sweets70 Vancouver, BC Canada

We decided to stay at another AM resort because we like the perks that they offer. No wrist bands, no towel cards, free WiFi, free calling to Canada and no reservations needed at their restaurants. The hotel does need a bit of remodeling but there are so many other great things about this place. It is a smaller hotel with 1 adult pool and 1 family… Read more
We decided to stay at another AM resort because we like the perks that they offer. No wrist bands, no towel cards, free WiFi, free calling to Canada and no reservations needed at their restaurants. The hotel does need a bit of remodeling but there are so many other great things about this place. It is a smaller hotel with 1 adult pool and 1 family pool but there enough loungers for everyone. There is also a man made pool in the ocean by the barracuda bar where you can snorkel in. The customer service weather it be the entertainment team, the bar tenders, the waiters etc. They are what is so great about this place. The food was good. We wanted to snorkel so we were able to do that in the pool that was in the ocean or we walked to the hotel next to Dreams and saw a ton of fish. I loved the drinks and my daughter loved all the kids drinks. We never got sick or bored. We walked into town a couple of times and loved me able to see the dolphins everyday. We did do a dolphin experience and still talk about it to this day. If you are looking for glitz then look elsewhere where you will pay a lot more for your vacation. If you want to be spoiled and treated like royalty then stay here. This hotel is kid friendly and you will feel comfortable and safe here. Thank you to the staff for making our vacation a great one. Read less
Image of the Tripadvisor rating Great place, wonderful staff!

Sep 12, 2019 JJM516

This resort was lovely and the staff were so kind and caring they made you feel at home. I traveled with just my young daughter and everyone, especially our pool waitress, Consuela Vargas, made us feel like we were at our home away from home. The staff at Dreams is amazing and treat their guests like family. We will definitely be back!