Dreams Puerto Aventuras Resort & Spa

Riviera Maya, Mexico

The hotel

A fantastic fun-filled resort for both families and couples, Dreams Puerto Aventuras Resort & Spa provides everything you need for a memorable Mexican holiday, and then some! As well as a great location, overlooking a beautiful stretch of private beach, the resort boasts multiple speciality themed restaurants and bars, and an endless range of day and evening activities. There's also a great kids' club to keep younger guests entertained with weekly camp-out adventures!

Amenities

  • Bar
  • Romantic
  • Spa
  • Families
  • Honeymoon
  • Kids Club
  • Kids Eat Free
  • Babysitting service
  • Night Club
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment

Where is it

Overlooking a private beach in the resort community of Puerto Aventuras with its 9-hole golf course and eclectic collection of shops, restaurants and clubs. 15 minutes south of Playa del Carmen and 20 minutes from Tulum's Mayan ruins. Transfer time from Cancun Airport: 1 hour.

Hotel information

305 guest rooms and suites in 1 building of 7 floors with lifts. All rooms have air conditioning, private balcony or terrace, cable TV with DVD/CD player, WiFi access, concierge service, telephone, alarm clock with MP3 dock, mini-bar, coffee/tea making facilities, 24-hour room service, safe, cloth steamer, bath tub (in selected rooms) and shower, bathrobes and slippers and hairdryer. Deluxe Garden View Rooms are located on the ground floor, with a private furnished terrace offering views across the gardens and ground, with 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children (up to 12 years of age). Interconnecting rooms available on request. Non-smoking rooms.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked in-room mini-bar with water, soft drinks and beer. 24-hour room service is also included. All activities and entertainment above unless otherwise stated. No restaurant reservations are required. Concierge service and pool and beach waiter service. No wristbands required.

Enjoy the 'Sip, Savour and See' dining experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply). 

Deluxe Pool View Rooms are located on the 2nd and 3rd floors with views from the balcony looking over the pool. They have 1 king-size bed or 2 queen-size beds sleeping maximum 3 adults or 2 adults and 2 children.

Deluxe Ocean View Rooms are located on the 3rd-6th floors, with a private furnished balcony from which to admire the views across the stunning ocean, sleeping maximum 3 adults or 2 adults and 2 children.

Deluxe Dolphin View Rooms are located on the 4th-6th floors and have a private furnished balcony, with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children.

Family Suite Deluxe Garden View Rooms are located on the 1st floor with a private terrace and small garden. These rooms are larger and sleep maximum 3 adults and 2 children or 2 adults and 3 children.

Family Suite Deluxe Pool View Rooms are  located on the 2nd-3rd floors with a private furnished balcony and 2 double beds, sleeping maximum 3 adults and 3 children or 2 adults and 4 children.

Family Suite Deluxe Ocean View Rooms are located on the 3rd through 6th floors with ocean views, with 2 double beds, sleeping maximum 3 adults and 3 children or 2 adults and 4 children.

Honeymoon Hot Tub Ocean View Rooms are located on the 3rd-5th floors and have a private balcony or terrace with a hot tub. Although not located in the Preferred Club section guests have full access to the lounge, amenities and benefits. Each room features 1 king-size bed, sleeping maximum 2 adults.

Honeymoon Hot Tub Ocean View Rooms include a hot tub and stunning ocean views, have full access to the preferred club lounge, amenities and benefits. With 1 king-size bed sleeping maximum 2 adults. 

Preferred Club Dolphin View Rooms are located on the penthouse floor (7th floor) facing the Marina, with private balcony, the rooms have 1 canopy king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children. These rooms offer superior amenities including 32” cable TV, pillow menu, superior room service menu, upgraded mini-bar and access to Preferred Club Lounge. 

Preferred Club Ocean View Rooms have either 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children. This room type includes Preferred Club benefits.

Preferred Club Family Suite Ocean View Rooms have 2 double beds and sleep maximum 3 adults and 3 children or 2 adults and 4 children. This room type includes Preferred Club benefits.

Master Suite Ocean View Rooms are located on the 5th floor and have a separate living room and private furnished balcony with views over the ocean. There is 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children. A rollaway bed is available upon request. This room category is not located in the Preferred Club section, but its guests have full access to the Preferred Club Lounge and all Preferred Club amenities and benefits.

Preferred Club Master Suite Ocean View Room are located on the penthouse floor with spectacular views of the ocean and a whirlpool on the terrace. There is 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children. A rollaway bed is available upon request.

Preferred Club benefits include:

  • Personalised check-in and check-out with concierge service
  • Preferred status and amenities
  • Concierge service
  • Access to private lounge
  • Complimentary access to the wet areas of the spa from 1:00pm-2:00pm daily
  • Upgraded mini-bar service
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily continental breakfast service, afternoon hot and cold hors d’oeuvres and exquisite desserts and fine liquors served in the lounge
  • Complimentary newspaper in suite daily (English and Spanish)
  • Complimentary computer access in private lounge
  • Bathrobes and slippers

8 dining options: World Café (International buffet; open for breakfast, lunch and dinner), Portofino (Italian à la carte; open for dinner), El Patio (Mexican à la carte; open for dinner), Oceana (seafood à la carte for adults-only; open for dinner), Gohan (sushi à la carte; open for dinner). Coco Cafe (premium coffee and deli snacks also open for late night bites). 2 Grills including Seaside Grill (snacks; open for lunch and dinner) and Barefoot Grill (beachside brick oven pizza and Italian "trattoria" menu; open for lunch and dinner twice per week). 4 Bars: Manatees (swim-up bar in adults-only section), Sugar Reef (poolside swim-up bar), Barracuda (beachside), Desires (Music Lounge open until 1:00am). Please note: all restaurants may not be open every night due to occupancy levels. No reservations required at à la carte restaurants. Enjoy the 'Sip, Savour and See' dining experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply).

Regular daily and evening entertainment. Big-screen family films on the beach. Spectacular live performances, theme nights and festive outdoor events.

2 swimming pools (including a separate adults-only pool), natural saltwater pools, 30-person beachside heated Jacuzzi. Dreams Spa by Pevonia* with beauty salon*, Jacuzzis*, steam bath*, sauna*, massages*, kids and teens special treatments (all treatments require advance reservations). Fitness Centre. Aerobics and yoga. Volleyball, ping-pong. Water sports include: sailboats, snorkeling, kayaks, catamarans, ocean trampoline, ocean-climbing iceberg, introductory scuba lesson and body boards. Gold Palm certified diving centre*. Mini-golf, bicycle centre and Walking tours of Puerto Aventuras. Dance, cooking and Spanish lessons. Board games. Explorer's Club for kids, (supervised activities for 3-12 years) and activities for teens. Pool and beach waiter service. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

Babysitting service*. Convenience shop. Dry-cleaning/laundry service*. Medical facility*. Business Services*. Computers are available for guest use*. Complimentary WiFi access throughout. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

* Denotes local charge.

Please note: child ages at this property are up to and including 12 years. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2980)
  • Very good (1846)
  • Average (845)
  • Poor (381)
  • Terrible (319)
Image of the Tripadvisor rating Wedding at Dreams Puerto Aventuras

Nov 21, 2020 DPZ2020

We booked the Dreams Wedding Package in 2019 after my boyfriend proposed in Mexico during our stay in December2019. This year returned on were married there on the resort on 11/12/2020. It was amazing. We were familiar with the staff from the year before and seeing familiar faces was incredible. I can't say enough about my Wediing Coordinator,… Read more
We booked the Dreams Wedding Package in 2019 after my boyfriend proposed in Mexico during our stay in December2019. This year returned on were married there on the resort on 11/12/2020. It was amazing. We were familiar with the staff from the year before and seeing familiar faces was incredible. I can't say enough about my Wediing Coordinator, Brenda. She made everything stress free and she was so delightful to work with. She made it perfect. Read less
Image of the Tripadvisor rating Great relaxing vacation

Nov 19, 2020 Thimpkins2432

First off, the staff could not be any better! Any concerns were handled immediately. The location is great, Puerto Aventuras is an entire gated town. Our family felt very safe walking around the marina, shops and restaurants off resort but still within town. Dolphins in the marina and in the bay within the resort were fun and even the wild ones… Read more
First off, the staff could not be any better! Any concerns were handled immediately. The location is great, Puerto Aventuras is an entire gated town. Our family felt very safe walking around the marina, shops and restaurants off resort but still within town. Dolphins in the marina and in the bay within the resort were fun and even the wild ones interact with you. If you throw seaweed to them the flung it back using their mouth and they are more accurate than Aaron Rodgers! (I live in Wisconsin so I had to use a Green Bay Packer reference) The resort's beach is gorgeous, full of soft white sand. The only drawback is the lack of restaurant selection. Please understand that they just had 2 nearly back to back hurricanes within w weeks prior to my visit. The Mexican and seafood restaurant are being rebuilt. It's a hit or miss what restaurant is open for dinner and what they might be serving as well as what is availablefrom a pretty limited room service menu. Again, they've been closed for 5 months, reopened for 2 and had 2 hurricanes so I won't hold this against the resort, but it was a little irritating. Read less
Image of the Tripadvisor rating GREAT KID’S RESORT

Nov 19, 2020 isabelgallagher80 Edison Park, Illinois

I just came back from an amazing vacation from Dreams Resort Puerto Aventuras with my three kids 11 months old, 2 years old and a 5 years olds. The staff were so awesome with them with the entertainment, Geovany, Leslie, Patricia, Alejandro, my kids love the foam party at the pool! The waiters also amazing fernando dulce etc, I must say overall… Read more
I just came back from an amazing vacation from Dreams Resort Puerto Aventuras with my three kids 11 months old, 2 years old and a 5 years olds. The staff were so awesome with them with the entertainment, Geovany, Leslie, Patricia, Alejandro, my kids love the foam party at the pool! The waiters also amazing fernando dulce etc, I must say overall costumer service the top of the top! The beach is the best because is like a golf so it suits Perfect for little ones, very safe. Thanks Everyone at Dreams for making our stay fabulous!! Read less
Image of the Tripadvisor rating Booking All Inclusive is BREAKFAST ONLY

Nov 10, 2020 Heazy91 Hope, Arkansas

We booked our "All Inclusive" reservation for this place, come to find out its "All Inclusive" BREAKFAST ONLY, you will have to pay an additional $50/day to get to the All inclusive that you already booked. This is some shady stuff, they know you just took an expensive shuttle and taxi to get there and you don't really have an option to leave so… Read more
We booked our "All Inclusive" reservation for this place, come to find out its "All Inclusive" BREAKFAST ONLY, you will have to pay an additional $50/day to get to the All inclusive that you already booked. This is some shady stuff, they know you just took an expensive shuttle and taxi to get there and you don't really have an option to leave so most will pay. Before you go to this place doesn't matter if your reservation says all inclusive, call them and make sure it is and ask them to send you an email stating your reservation is all inclusive. Read less
Image of the Tripadvisor rating Wonderful staff in difficult pandemic times

Nov 3, 2020 Chris J Cincinnati, Ohio

We have visited this small resort for many years. The staff is what keeps us coming back. They are absolutely tremendous. Having just opened on October 1 due to the pandemic and suffering Hurricane Delta only a week later , we were very impressed by the precautions every one working there were taking. All staff wore masks the entire time;… Read more
We have visited this small resort for many years. The staff is what keeps us coming back. They are absolutely tremendous. Having just opened on October 1 due to the pandemic and suffering Hurricane Delta only a week later , we were very impressed by the precautions every one working there were taking. All staff wore masks the entire time; there was social distancing with the tables in the restaurants; constant cleaning and disinfecting; sheets changed every day in our rooms. The cleaning staff and maids work tirelessly and are so friendly. The hotel was not at capacity so all the restaurants weren't open every day - they had a revolving schedule. But the food was excellent and the precautions they took by serving everyone, even at the buffet, was appreciated. The hotel is somewhat dated, with the need for more lighting in the rooms, new lampshades needed, etc. But these are small details when the staff make you feel so special. Everyone there is wonderful, but special shout outs to some outstanding employees. Marilu on the 7th floor Preferred Club was wonderful every morning, helping us carry coffee and juice to our rooms. Everyone of the bartenders are like old friends - they know your drink after the first day. But a special thanks to Veronica, our waitress on the beach each day. She is outstanding, works so hard, but takes the time to make each guest feel welcome. We always seek out her and her welcoming smile! As for the servers, Jose at night works so hard, but is so friendly, always with a smile. At breakfast, Julian has been our requested server for the last 3 years - he remembers our special requests from one year to the next. Outstanding service and so sweet. We will see him again next year, as there is no one we would rather have at breakfast. We have to recognize a special server that we had most nights, unless he was off work. Marcos Filiberto - thank you for making us feel so special. As we are vegetarians, sometimes the menu for the restaurants that were opened offered limited items for us. He would seek us out and prepare special dishes for us, sometimes having to go to different areas to have our food prepared. He was our server for a special dinner our last night, and we could not ask for better service anywhere. Gracias, nuestro amigo y tu esposa! Giovanni - your name must always be mentioned in these reviews as being the best entertainment staff person we have ever encountered in the 25 years I have been coming to Cancun and Riviera Maya. Your smile is infectious, it is obvious you love entertaining the guests and getting them involved - tu tambien eres un maravilloso amigo! Finally, there was a new concierge we had not met before. Her name is Justine. She was absolutely outstanding. The care she takes with her guests, the special attention she shows, her attention to detail, all speak to her dedication to her work. She found out we were celebrating a cancer-free diagnosis, and went out of her way on several occasions to make this trip an absolutely unforgettable one. She even went so far as to make a Wonder Woman costume for our celebration on the last day of our trip, along with arranging a special dinner and a special surprise. Muchas gracias, nuestra amiga! This is not a mega resort nor the Ritz. But if you want to go somewhere that the staff treats you like old friends, I cannot recommend Dreams PA enough. Read less