Dreams Puerto Aventuras Resort & Spa

Riviera Maya, Mexico

The hotel

A fantastic fun-filled resort for both families and couples, Dreams Puerto Aventuras Resort & Spa provides everything you need for a memorable Mexican holiday, and then some! As well as a great location, overlooking a beautiful stretch of private beach, the resort boasts multiple speciality themed restaurants and bars, and an endless range of day and evening activities. There's also a great kids' club to keep younger guests entertained with weekly camp-out adventures!

Amenities

  • Bar
  • Romantic
  • Spa
  • Families
  • Honeymoon
  • Kids Club
  • Kids Eat Free
  • Babysitting service
  • Night Club
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment

Where is it

Overlooking a private beach in the resort community of Puerto Aventuras with its 9-hole golf course and eclectic collection of shops, restaurants and clubs. 15 minutes south of Playa del Carmen and 20 minutes from Tulum's Mayan ruins. Transfer time from Cancun Airport: 1 hour.

Hotel information

305 guest rooms and suites in 1 building of 7 floors with lifts. All rooms have air conditioning, private balcony or terrace, cable TV with DVD/CD player, WiFi access, concierge service, telephone, alarm clock with MP3 dock, mini-bar, coffee/tea making facilities, 24-hour room service, safe, cloth steamer, bath tub (in selected rooms) and shower, bathrobes and slippers and hairdryer. Deluxe Garden View Rooms are located on the ground floor, with a private furnished terrace offering views across the gardens and ground, with 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children (up to 12 years of age). Interconnecting rooms available on request. Non-smoking rooms.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked in-room mini-bar with water, soft drinks and beer. 24-hour room service is also included. All activities and entertainment above unless otherwise stated. No restaurant reservations are required. Concierge service and pool and beach waiter service. No wristbands required.

Enjoy the 'Sip, Savour and See' dining experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply). 

Deluxe Pool View Rooms are located on the 2nd and 3rd floors with views from the balcony looking over the pool. They have 1 king-size bed or 2 queen-size beds sleeping maximum 3 adults or 2 adults and 2 children.

Deluxe Ocean View Rooms are located on the 3rd through 6th floors, with a private furnished balcony from which to admire the views across the stunning ocean, sleeping maximum 3 adults or 2 adults and 2 children.

Deluxe Dolphin View Rooms are located on the 4th through 6th floors and offer amazing views of dolphins at Dreams dophinarium, allowing you to watch the dolphin experience from the comfort of your own private furnished balcony, with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children.

Family Suite Deluxe Garden View Rooms are located on the 1st floor with a private terrace and small garden. These rooms are larger and sleep maximum 3 adults and 2 children or 2 adults and 3 children.

Family Suite Deluxe Pool View Rooms are  located on the 2nd and 3rd floors with a private furnished balcony and 2 double beds, sleeping maximum 3 adults and 3 children or 2 adults and 4 children.

Family Suite Deluxe Ocean View Rooms are located on the 3rd through 6th floors with ocean views, with 2 double beds, sleeping maximum 3 adults and 3 children or 2 adults and 4 children.

Honeymoon Jacuzzi Dolphin View Rooms are located on the 3rd and 5th floors offering views of the dolphins and have a private balcony or terrace with Jacuzzi. Although not located in the Preferred Club section guests have full access to the lounge, amenities and benefits. Each room features 1 king-size bed, sleeping maximum 2 adults.

Honeymoon Jacuzzi Ocean View Rooms include a Jacuzzi and stunning ocean views, have full access to the preferred club lounge, amenities and benefits. With 1 king-size bed sleeping maximum 2 adults. 

Preferred Club Dolphin View Rooms offer spectacular views of the Dolphinarium. These rooms are located on the penthouse floor (7th floor) facing the Marina, with private balcony, the rooms have 1 canopy king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children. These rooms offer superior amenities including 32” cable TV, pillow menu, superior room service menu, upgraded mini-bar and access to Preferred Club Lounge. 

Preferred Club Ocean View Rooms have either 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children. This room type includes Preferred Club benefits.

Preferred Club Family Suite Ocean View Rooms have 2 double beds and sleep maximum 3 adults and 3 children or 2 adults and 4 children. This room type includes Preferred Club benefits.

Master Suite Ocean View Rooms are located on the 5th floor and have a separate living room and private furnished balcony with views over the ocean. There is 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children. A rollaway bed is available upon request. This room category is not located in the Preferred Club section, but its guests have full access to the Preferred Club Lounge and all Preferred Club amenities and benefits.

Preferred Club Master Suite Ocean View Room are located on the penthouse floor with spectacular views of the ocean and a whirlpool on the terrace. There is 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children. A rollaway bed is available upon request.

Preferred Club benefits include:

  • Personalised check-in and check-out with concierge service
  • Preferred status and amenities
  • Concierge service
  • Access to private lounge
  • Complimentary access to the wet areas of the spa from 1:00pm-2:00pm daily
  • Upgraded mini-bar service
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily continental breakfast service, afternoon hot and cold hors d’oeuvres and exquisite desserts and fine liquors served in the lounge
  • Complimentary newspaper in suite daily (English and Spanish)
  • Complimentary computer access in private lounge
  • Bathrobes and slippers
  • Free Weddings: conditions apply. More information can be found here

8 dining options: World Café (International buffet; open for breakfast, lunch and dinner), Portofino (Italian à la carte; open for dinner), El Patio (Mexican à la carte; open for dinner), Oceana (seafood à la carte for adults-only; open for dinner), Gohan (sushi à la carte; open for dinner). Coco Cafe (premium coffee and deli snacks also open for late night bites). 2 Grills including Seaside Grill (snacks; open for lunch and dinner) and Barefoot Grill (beachside brick oven pizza and Italian "trattoria" menu; open for lunch and dinner twice per week). 4 Bars: Manatees (swim-up bar in adults-only section), Sugar Reef (poolside swim-up bar), Barracuda (beachside), Desires (Music Lounge open until 1:00am). Please note: All restaurants may not be open every night due to occupancy levels. No reservations required at à la carte restaurants.Enjoy the 'Sip, Savour and See' dining experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply).

Regular daily and evening entertainment. Big-screen family films on the beach. Spectacular live performances, theme nights and festive outdoor events.

2 swimming pools (including a separate adults-only pool), natural saltwater pools, 30-person beachside heated Jacuzzi. Dreams Spa by Pevonia* with beauty salon*, Jacuzzis*, steam bath*, sauna*, massages*, kids and teens special treatments (all treatments require advance reservations). Fitness Centre. Aerobics and yoga. Volleyball, ping-pong. Water sports include: sailboats, snorkeling, kayaks, catamarans, ocean trampoline, ocean-climbing iceberg, introductory scuba lesson and body boards. Gold Palm certified diving centre*. Mini-golf, bicycle centre and Walking tours of Puerto Aventuras. Dance, cooking and Spanish lessons. Board games. Explorer's Club for kids, (supervised activities for 3-12 years) and activities for teens. Pool and beach waiter service. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

Babysitting service*. Convenience shop. Dry cleaning/laundry service*. Medical facility*. Business Services*. Computers are available for guest use*. Complimentary WiFi access throughout. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

4 nights 23 Dec-31 Dec '18.

*Denotes local charge.

Please note: Child ages at this property are up to and including 12 years. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2699)
  • Very good (1760)
  • Average (786)
  • Poor (362)
  • Terrible (298)
Image of the Tripadvisor rating Good hotel

Jul 22, 2019 jeffdom5

Must to improve the pool and bathroom cause the ceramic is so old. The meals so great and cool The drinks so well The room is comfortable but lots of noise about loud music at the night room 320 that was so sad for me Other dreams or secrets or reflect are amazing
Image of the Tripadvisor rating Friendly Staff

Jul 21, 2019 masricany

Friendly staff and smooth check-in. Beach was inaccessible due to seaweed; Kids were so disappointed. Seaweed smell is everywhere. Not recommended if you are looking to relax on the beach. Food is great and many dining options are available.
Image of the Tripadvisor rating wedding week

Jul 18, 2019 13margm Hamilton, Canada

First let me start by explaining that we went to this resort for a wedding. We arrived on the Monday and the wedding was on Thursday. The wedding was great.!! Ceremony was in the gazebo down by the beach. Our meal was very good, salmon, and was served on the beach by the gazebo. We had a small dance floor, Dj, and a photographer that was part of… Read more
First let me start by explaining that we went to this resort for a wedding. We arrived on the Monday and the wedding was on Thursday. The wedding was great.!! Ceremony was in the gazebo down by the beach. Our meal was very good, salmon, and was served on the beach by the gazebo. We had a small dance floor, Dj, and a photographer that was part of the package. They also had a friend as their own photographer. No complaints at all about the wedding. The room: bed was very comfortable, nice thick mattress. selection of pillows, safe, clothes steamer. There was only one bedside table and the ceiling light was near the door so it was hard to sit on the couch to read, but wasn't too much of an inconvenience. Water did leak under the ridge of the shower so we had to use 2 towels to soak it up. Clean and mostly quiet. Room cleaned in am and then turn down service. Restaurants: Gohan Sushi - sushi was excellent. Would have gone back to this one but the diarrhea started the next day. Oceana - seafood. I had crab cakes, salad and seafood lasagna. Noodles were overcooked but otherwise if was good. Clam chowder was the possible culprit for another in our party. Seaside grill, Steak - salad was very good. I had short ribs, hubby had steak both were good. Mexican - was ok, weakest of the restaurants we tried. Did not go to Italian. Buffet - pretty good selection for breakfast and lunch. Barefoot grill - pretty good pizza and burgers Pools: Adult pool was absolutely filthy. I expect some cloudiness because of all the sunscreen but the filters were obviously not working. Way too much particulate floating especially as the day wore on. Family pool - seemed actually cleaner but still cloudy. So when trying to swim laps, you were at the wall before you could actually see it. Lots of towels available and miracle of miracles, I saw staff removing towels from unoccupied seats!!! Bravo!!! Dolphin adventure - we didn't do it, but I suggest heading in to town and compare the one in Puerto adventurers as the water there seems much cleaner and clearer. Spa - had my hair and makeup done for the wedding. I was aware of the price beforehand, but I guess I thought I would get a little more than my hair combed under and sprayed, not even washed. and it didn't last 5 min in the wind anyway. Apparently, there was a room credit but didn't hear about it till we were on our way home, so no idea if I could have used it. Beach - if you like walking the beach, this resort is not for you. Very small. Also, a lot of weeds washing in. Totally, no control of the resort, and they seem to be trying hard to keep it at bay. The next resort was way worse as their booms and break walls were not working. Seems to be a problem for all that coast. Really didn't notice that bad a smell. Entertainment- we went to a few shows that were good and the had nightly entertainment in the lobby. The music in the Desires lounge was terrible, even the younger adults in our group wouldn't go there. There didn't seem to be an area, where you could sit in air conditioning and play cards. We were playing one evening by the adult pool but were asked to leave so they could tidy up. Lots of kids who seemed to be having a great time. Staff - all staff were nice, helpful and courteous and patient when I practiced my Spanish But: out of our party of 26, approx half became ill with diarrhea and nausea, one requiring hospitalization when home. I drank beer toward then end to avoid glasses and ice etc.. I question the procedure for washing glasses at the swim up bars. My husband did witness one staff leave the washroom without washing hands but he was unsure of his role at the resort. They need to put alcohol hand wash stations at the entrance to all the restaurants. Ice scoops need to be kept out of the ice when not in use. We went into town twice to eat because we weren't sure what was the culprit for everyones illness. Even Dukoral failed to protect two in our group. So in conclusion - wedding was great and our group had a nice time together but the sickness really spoiled the week. We won't go back. Read less
Image of the Tripadvisor rating Great trip for families

Jul 18, 2019 belairtraveler Baltimore

We had a fantastic time with family. Overall it was a great resort. We had ages from 4 to 63. The staff was extremely friendly. They remembered your name each day when they greeted you. Pros: Staff was fantastic. Isabell at Seaside Grille (yay!) and Jesus at the lobby were two that I'd like to shout out! The Italian restaurant was our… Read more
We had a fantastic time with family. Overall it was a great resort. We had ages from 4 to 63. The staff was extremely friendly. They remembered your name each day when they greeted you. Pros: Staff was fantastic. Isabell at Seaside Grille (yay!) and Jesus at the lobby were two that I'd like to shout out! The Italian restaurant was our favorite. Their steak was the best on the resort. Entertainment group-Brenda and Giovani had SOOOO much energy! They were amazing! I loved the sax player that played at the pool... he was excellent. The food demonstrations (paella and guacamole) were fantastic. Fun to watch them make them and eat it afterwards! Giovanni was a part of that as well and kept it funny and lively. The explorers club for the kids was amazing. We cannot say enough about the staff there and how well they kept the kids entertained with fun activities. They were very loving women. Shout out to Leslie, Mirna, Paty, Gaby, and Denise!!!! You guys rock! People on TripAdvisor complained about the sea grass. The employees worked their hearts out trying to remedy it. All we did is walk down the beach to the left of resort and swam there. Not a big deal AT ALL. Loved that my 8 year old grandson got the zipline. He loved it. Nice that the resort store had a 40% off night! What a great idea. My kids LOVED the room service and used it daily. They raved about the steak sandwich. Cons: They need to have an ala carte breakfast choice. Our room was so loud at night. We had to have earplugs and two noise makers. Drinks seemed weak. The only place for top shelf liqueur at the Italian restaurant and that was closed several days. Sometimes it was difficult to communicate. We had to ask for washcloths and hand towels 4x before we got them. All my family (I found out on the last day) had housekeeping 2 x a day for the turn down service. We did not. Not sure why because we had a better room than they did. Not many seafood choices for dinner like shrimp, scallops, or lobster. Not sure at Caribbean night why we had to buy a $60 bottle of wine to watch the show. The $200 voucher with each room was a joke. We had 4 rooms and no one could use them. Most resorts give you lots of options to use them. Read less
Image of the Tripadvisor rating Great Resort - we hope to go back!

Jul 18, 2019 Relax619997

The only thing we would skip would be the buffet - which was fine for breakfast, but we preferred the other restaurants for dining. We LOVED the swing bar - and the hotel personnel couldn;t be beat. We really enjoyed this experience!