Dreams Puerto Aventuras Resort & Spa

Riviera Maya, Mexico

The hotel

A fantastic fun-filled resort for both families and couples, Dreams Puerto Aventuras Resort & Spa provides everything you need for a memorable Mexican holiday, and then some! As well as a great location, overlooking a beautiful stretch of private beach, the resort boasts multiple speciality themed restaurants and bars, and an endless range of day and evening activities. There's also a great kids' club to keep younger guests entertained with weekly camp-out adventures!

Amenities

  • Bar
  • Spa
  • Babysitting service
  • Windsurfing
  • Scuba Diving
  • Volley Ball
  • Restaurant
  • Hobie Cats
  • Kayaking
  • Snorkelling
  • Families
  • Evening Entertainment

Where is it

Overlooking a private beach in the resort community of Puerto Aventuras with its 9-hole golf course and eclectic collection of shops, restaurants and clubs. 15 minutes south of Playa del Carmen and 20 minutes from Tulum's Mayan ruins. Transfer time from Cancun Airport: 1 hour.

Hotel information

305 guest rooms and suites in 1 building of 7 floors with lifts. All rooms have air conditioning, private balcony or terrace, cable TV with DVD/CD player, WiFi access, concierge service, telephone, alarm clock with MP3 dock, mini-bar, coffee/tea making facilities, 24-hour room service, safe, cloth steamer, bath tub (in selected rooms) and shower, bathrobes and slippers and hairdryer. Deluxe Garden View Rooms are located on the ground floor, with a private furnished terrace offering views across the gardens and ground, with 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children (up to 12 years of age). Interconnecting rooms available on request. Non-smoking rooms.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked in-room mini-bar with water, soft drinks and beer. 24-hour room service is also included. All activities and entertainment above unless otherwise stated. No restaurant reservations are required. Concierge service and pool and beach waiter service. No wristbands required.

Enjoy the 'Sip, Savour and See' dining experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply). 

Deluxe Pool View Rooms are located on the 2nd and 3rd floors with views from the balcony looking over the pool. They have 1 king-size bed or 2 queen-size beds sleeping maximum 3 adults or 2 adults and 2 children.

Deluxe Ocean View Rooms are located on the 3rd-6th floors, with a private furnished balcony from which to admire the views across the stunning ocean, sleeping maximum 3 adults or 2 adults and 2 children.

Deluxe Dolphin View Rooms are located on the 4th-6th floors and have a private furnished balcony, with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children.

Family Suite Deluxe Garden View Rooms are located on the 1st floor with a private terrace and small garden. These rooms are larger and sleep maximum 3 adults and 2 children or 2 adults and 3 children.

Family Suite Deluxe Pool View Rooms are  located on the 2nd-3rd floors with a private furnished balcony and 2 double beds, sleeping maximum 3 adults and 3 children or 2 adults and 4 children.

Family Suite Deluxe Ocean View Rooms are located on the 3rd through 6th floors with ocean views, with 2 double beds, sleeping maximum 3 adults and 3 children or 2 adults and 4 children.

Honeymoon Jacuzzi Dolphin View Rooms are located on the 3rd-5th floors and have a private balcony or terrace with Jacuzzi. Although not located in the Preferred Club section guests have full access to the lounge, amenities and benefits. Each room features 1 king-size bed, sleeping maximum 2 adults.

Honeymoon Jacuzzi Ocean View Rooms include a Jacuzzi and stunning ocean views, have full access to the preferred club lounge, amenities and benefits. With 1 king-size bed sleeping maximum 2 adults. 

Preferred Club Dolphin View Rooms are located on the penthouse floor (7th floor) facing the Marina, with private balcony, the rooms have 1 canopy king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children. These rooms offer superior amenities including 32” cable TV, pillow menu, superior room service menu, upgraded mini-bar and access to Preferred Club Lounge. 

Preferred Club Ocean View Rooms have either 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children. This room type includes Preferred Club benefits.

Preferred Club Family Suite Ocean View Rooms have 2 double beds and sleep maximum 3 adults and 3 children or 2 adults and 4 children. This room type includes Preferred Club benefits.

Master Suite Ocean View Rooms are located on the 5th floor and have a separate living room and private furnished balcony with views over the ocean. There is 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children. A rollaway bed is available upon request. This room category is not located in the Preferred Club section, but its guests have full access to the Preferred Club Lounge and all Preferred Club amenities and benefits.

Preferred Club Master Suite Ocean View Room are located on the penthouse floor with spectacular views of the ocean and a whirlpool on the terrace. There is 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children. A rollaway bed is available upon request.

Preferred Club benefits include:

  • Personalised check-in and check-out with concierge service
  • Preferred status and amenities
  • Concierge service
  • Access to private lounge
  • Complimentary access to the wet areas of the spa from 1:00pm-2:00pm daily
  • Upgraded mini-bar service
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily continental breakfast service, afternoon hot and cold hors d’oeuvres and exquisite desserts and fine liquors served in the lounge
  • Complimentary newspaper in suite daily (English and Spanish)
  • Complimentary computer access in private lounge
  • Bathrobes and slippers
  • Booking Bonus: Book by 29 Feb '20 to receive up to 30% off the accommodation cost between 1 May–31 Oct '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

  • Booking Bonus: Book by 31 Jul '20 to receive up to 30% off the accommodation cost between 1 Nov–31 Dec '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

8 dining options: World Café (International buffet; open for breakfast, lunch and dinner), Portofino (Italian à la carte; open for dinner), El Patio (Mexican à la carte; open for dinner), Oceana (seafood à la carte for adults-only; open for dinner), Gohan (sushi à la carte; open for dinner). Coco Cafe (premium coffee and deli snacks also open for late night bites). 2 Grills including Seaside Grill (snacks; open for lunch and dinner) and Barefoot Grill (beachside brick oven pizza and Italian "trattoria" menu; open for lunch and dinner twice per week). 4 Bars: Manatees (swim-up bar in adults-only section), Sugar Reef (poolside swim-up bar), Barracuda (beachside), Desires (Music Lounge open until 1:00am). Please note: all restaurants may not be open every night due to occupancy levels. No reservations required at à la carte restaurants.Enjoy the 'Sip, Savour and See' dining experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply).

Regular daily and evening entertainment. Big-screen family films on the beach. Spectacular live performances, theme nights and festive outdoor events.

2 swimming pools (including a separate adults-only pool), natural saltwater pools, 30-person beachside heated Jacuzzi. Dreams Spa by Pevonia* with beauty salon*, Jacuzzis*, steam bath*, sauna*, massages*, kids and teens special treatments (all treatments require advance reservations). Fitness Centre. Aerobics and yoga. Volleyball, ping-pong. Water sports include: sailboats, snorkeling, kayaks, catamarans, ocean trampoline, ocean-climbing iceberg, introductory scuba lesson and body boards. Gold Palm certified diving centre*. Mini-golf, bicycle centre and Walking tours of Puerto Aventuras. Dance, cooking and Spanish lessons. Board games. Explorer's Club for kids, (supervised activities for 3-12 years) and activities for teens. Pool and beach waiter service. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

Babysitting service*. Convenience shop. Dry-cleaning/laundry service*. Medical facility*. Business Services*. Computers are available for guest use*. Complimentary WiFi access throughout. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

4 nights 23 Dec-31 Dec '19.

* Denotes local charge.

Please note: child ages at this property are up to and including 12 years. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2918)
  • Very good (1816)
  • Average (827)
  • Poor (378)
  • Terrible (315)
Image of the Tripadvisor rating Recent stay

Jan 27, 2020 Julie M Troy

The resort itself was "fine", the cons were, Very musty smelling room, no drawers for clothes that dont need to be hung, and everyone saving their pool chair before 8 am, this was very frustrating. Everyone was very friendly and accommodating
Image of the Tripadvisor rating A Delightful Dozen

Jan 25, 2020 Ann3020 Saratoga Springs, New York

Believe it or not we have been going back to the same resort for the past dozen years. I can hardly believe it myself...but after surveying our group (we were a party of 16 this year), everyone seems ready to return again in 2021. This Dreams is small compared to most places in Mexico. So it is easy to get around. I would say the biggest reason we… Read more
Believe it or not we have been going back to the same resort for the past dozen years. I can hardly believe it myself...but after surveying our group (we were a party of 16 this year), everyone seems ready to return again in 2021. This Dreams is small compared to most places in Mexico. So it is easy to get around. I would say the biggest reason we return is the staff at this hotel. They treat us as very special guests and can not do enough to make our stay as enjoyable as possible. They are friendly and hard working. We have seen some of them each year when we return.They actually treat us more like family that you really like! Señor Juan Segura always has a warm greeting and smile to make our time special. The bartenders William and Marylu took exceptional care of us on the seventh floor. Jazmin and the entire concierge staff saw to it that anything we needed all we had to do was ask. Thank you so much for taking such wonderful care of the group. The weather was spectacular, each day sunny and warm. It is a vacation that is hard to beat. We enjoyed the food. Loved the breakfast each morning in the World Cafe. Julian, Jorge and Edgar made sure we had our cappuccino to start our day. We especially enjoyed Oceana this year. They put coconut shrimp back on the menu and that was a crowd pleaser for our group. Aremy, Juan, Jose and the waitstaff took great care of us and we enjoyed The Mexican Tenors, The Beetles Tribute Band, The Mexican Show and other great evenings eating out under the stars. We even had a full moon while we were there which was a special touch. On the beach we enjoyed Ruben, Dulce and Veronica. Moises was a great bartender over at the Barracuda. Another outstanding employee is Giovanni who heads the entertainment team. He is a man with unlimited, energy, personality and committed to making sure that all guests have a great time. Thanks for sharing those good times with us. There are many choices to make when you go to Mexico. There are places that are fancier, more expensive and lots newer. The beach is not huge but user friendly. The area surrounding the hotel is lovely and safe to walk around, it is great fun to see the dolphins, sea lions and manatees that reside in the village itself. Each year the hotel continues to make improvements on the physical plant. We have enjoyed yet another year at this wonderful resort and will look forward to returning again in the future. Read less
Image of the Tripadvisor rating Terrible resort. Please don't waste your money!

Jan 25, 2020 laydroyalty Cleveland, Ohio

We were supposed to have a pool view room, I attached a photo of the view from that room. No pool in view just brush, trees and storage items. We requested a different room. They said we would receive a VIP room, we thought that would be nice. Not at all. I attached photos of the (VIP) room. The room was literally falling apart. When we checked… Read more
We were supposed to have a pool view room, I attached a photo of the view from that room. No pool in view just brush, trees and storage items. We requested a different room. They said we would receive a VIP room, we thought that would be nice. Not at all. I attached photos of the (VIP) room. The room was literally falling apart. When we checked the bed there was something on the sheets, some type of stain, I attached photos of that as well. The resort is extremely tiny already, so when there really isn't anything to do on the complex it is disheartening to hear and see banging and drilling all throughout the day. Unable to relax at all. Also any place you looked there was maintenance materials everywhere so it wasn't even scenic, attached photos of this as well. There is only 4 or 5 restaurants on site and that would have been fine if they were open. However, they only had two restaurants open in the evening and the buffet was the same theme most of the nights we were ​there and the food was less than appealing at best and cold. There was a wedding while we were there and they were so disappointed they left and took all they're guests to a different resort! On the upside the employees were great. I have traveled to many resorts throughout Mexico and various countries and this was the worst. I attached pictures so individuals such as myself that really rely on reviews, could see what I am describing versus someone just ranting. I believe this resort is getting by based off of the (Dreams) name. I would like to visit a dreams property again but I am hard-pressed after this encounter. Please be diligent in your research and do not stay here, you will be very disappointed. Regards Read less
Image of the Tripadvisor rating Amazing service

Jan 24, 2020 709selenam

Jazmin continued to include my entire family in group activities all throughout our stay. She was very polite and easy to talk to. From beach volleyball to Zumba Jazmin was there to include everyone. I highly recommend Puerto Aventuras for your next vacation!
Image of the Tripadvisor rating Each Visit Keeps Getting Better

Jan 24, 2020 GCCFan

We recently returned from our 16th stay at Dreams Puerto Aventuras (DrePA), and this was the best visit yet. I had planned a surprise birthday dinner for my husband and son, and the preparations exceeded my expectations. Besides an incredible dinner, there was also a pinata on the beach. And because my birthday was only several days later, the… Read more
We recently returned from our 16th stay at Dreams Puerto Aventuras (DrePA), and this was the best visit yet. I had planned a surprise birthday dinner for my husband and son, and the preparations exceeded my expectations. Besides an incredible dinner, there was also a pinata on the beach. And because my birthday was only several days later, the management and staff surprised me with a celebration as well! All of this fun was coordinated by Jazmin Suastegui, the Chief Concierge, who did not miss a detail. She was assisted by Luis Pichardo, the Assistant Food and Beverage Manager, who spent many hours at the resort on both days to ensure food and drink at the birthday dinners was perfect. We love this resort and continue to return for just this reason: the employees care about the quality of each guest's vacation and they routinely go above and beyond to make the experience exceptional. We first visited DrePA when our son was seven and our daughter was six. It was the perfect location for families with young children: awesome kids' Explorer's Club; manageable size beach; small, safe hotel; selection of food that caters to children; a surrounding community for walks and bike rides; and close to Mexican cultural spots important for our children to learn about. And now, at ages 19 and 20, DrePA remains our chosen resort for many of the same reasons, but instead of riding bikes throughout the Puerto Aventuras community, our kids drive golf carts! DrePA maintains a culture that embodies "welcome home", "it's a pleasure" and "please come back soon". And when the staff say these things to the guests, they mean it. Some of our dearest and favorite friendships are with those who have, or continue, to work at DrePA. Time to plan for our 17th! Read less