Dreams Puerto Aventuras Resort & Spa

Riviera Maya, Mexico

The hotel

A fantastic fun-filled resort for both families and couples, Dreams Puerto Aventuras Resort & Spa provides everything you need for a memorable Mexican holiday, and then some! As well as a great location, overlooking a beautiful stretch of private beach, the resort boasts multiple speciality themed restaurants and bars, and an endless range of day and evening activities. There's also a great kids' club to keep younger guests entertained with weekly camp-out adventures!

Amenities

  • Bar
  • Spa
  • Babysitting service
  • Windsurfing
  • Scuba Diving
  • Volley Ball
  • Restaurant
  • Hobie Cats
  • Kayaking
  • Snorkelling
  • Families
  • Evening Entertainment

Where is it

Overlooking a private beach in the resort community of Puerto Aventuras with its 9-hole golf course and eclectic collection of shops, restaurants and clubs. 15 minutes south of Playa del Carmen and 20 minutes from Tulum's Mayan ruins. Transfer time from Cancun Airport: 1 hour.

Hotel information

305 guest rooms and suites in 1 building of 7 floors with lifts. All rooms have air conditioning, private balcony or terrace, cable TV with DVD/CD player, WiFi access, concierge service, telephone, alarm clock with MP3 dock, mini-bar, coffee/tea making facilities, 24-hour room service, safe, cloth steamer, bath tub (in selected rooms) and shower, bathrobes and slippers and hairdryer. Deluxe Garden View Rooms are located on the ground floor, with a private furnished terrace offering views across the gardens and ground, with 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children (up to 12 years of age). Interconnecting rooms available on request. Non-smoking rooms.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked in-room mini-bar with water, soft drinks and beer. 24-hour room service is also included. All activities and entertainment above unless otherwise stated. No restaurant reservations are required. Concierge service and pool and beach waiter service. No wristbands required.

Enjoy the 'Sip, Savour and See' dining experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply). 

Deluxe Pool View Rooms are located on the 2nd and 3rd floors with views from the balcony looking over the pool. They have 1 king-size bed or 2 queen-size beds sleeping maximum 3 adults or 2 adults and 2 children.

Deluxe Ocean View Rooms are located on the 3rd-6th floors, with a private furnished balcony from which to admire the views across the stunning ocean, sleeping maximum 3 adults or 2 adults and 2 children.

Deluxe Dolphin View Rooms are located on the 4th-6th floors and have a private furnished balcony, with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children.

Family Suite Deluxe Garden View Rooms are located on the 1st floor with a private terrace and small garden. These rooms are larger and sleep maximum 3 adults and 2 children or 2 adults and 3 children.

Family Suite Deluxe Pool View Rooms are  located on the 2nd-3rd floors with a private furnished balcony and 2 double beds, sleeping maximum 3 adults and 3 children or 2 adults and 4 children.

Family Suite Deluxe Ocean View Rooms are located on the 3rd through 6th floors with ocean views, with 2 double beds, sleeping maximum 3 adults and 3 children or 2 adults and 4 children.

Honeymoon Jacuzzi Dolphin View Rooms are located on the 3rd-5th floors and have a private balcony or terrace with Jacuzzi. Although not located in the Preferred Club section guests have full access to the lounge, amenities and benefits. Each room features 1 king-size bed, sleeping maximum 2 adults.

Honeymoon Jacuzzi Ocean View Rooms include a Jacuzzi and stunning ocean views, have full access to the preferred club lounge, amenities and benefits. With 1 king-size bed sleeping maximum 2 adults. 

Preferred Club Dolphin View Rooms are located on the penthouse floor (7th floor) facing the Marina, with private balcony, the rooms have 1 canopy king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children. These rooms offer superior amenities including 32” cable TV, pillow menu, superior room service menu, upgraded mini-bar and access to Preferred Club Lounge. 

Preferred Club Ocean View Rooms have either 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children. This room type includes Preferred Club benefits.

Preferred Club Family Suite Ocean View Rooms have 2 double beds and sleep maximum 3 adults and 3 children or 2 adults and 4 children. This room type includes Preferred Club benefits.

Master Suite Ocean View Rooms are located on the 5th floor and have a separate living room and private furnished balcony with views over the ocean. There is 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children. A rollaway bed is available upon request. This room category is not located in the Preferred Club section, but its guests have full access to the Preferred Club Lounge and all Preferred Club amenities and benefits.

Preferred Club Master Suite Ocean View Room are located on the penthouse floor with spectacular views of the ocean and a whirlpool on the terrace. There is 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children. A rollaway bed is available upon request.

Preferred Club benefits include:

  • Personalised check-in and check-out with concierge service
  • Preferred status and amenities
  • Concierge service
  • Access to private lounge
  • Complimentary access to the wet areas of the spa from 1:00pm-2:00pm daily
  • Upgraded mini-bar service
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily continental breakfast service, afternoon hot and cold hors d’oeuvres and exquisite desserts and fine liquors served in the lounge
  • Complimentary newspaper in suite daily (English and Spanish)
  • Complimentary computer access in private lounge
  • Bathrobes and slippers
  • Free Weddings: conditions apply. More information can be found here

  • Booking Bonus: Book by 29 Feb '20 to receive up to 30% off the accommodation cost between 1 May–31 Oct '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

  • Booking Bonus: Book by 31 Jul '20 to receive up to 30% off the accommodation cost between 1 Nov–31 Dec '20.

    Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

8 dining options: World Café (International buffet; open for breakfast, lunch and dinner), Portofino (Italian à la carte; open for dinner), El Patio (Mexican à la carte; open for dinner), Oceana (seafood à la carte for adults-only; open for dinner), Gohan (sushi à la carte; open for dinner). Coco Cafe (premium coffee and deli snacks also open for late night bites). 2 Grills including Seaside Grill (snacks; open for lunch and dinner) and Barefoot Grill (beachside brick oven pizza and Italian "trattoria" menu; open for lunch and dinner twice per week). 4 Bars: Manatees (swim-up bar in adults-only section), Sugar Reef (poolside swim-up bar), Barracuda (beachside), Desires (Music Lounge open until 1:00am). Please note: all restaurants may not be open every night due to occupancy levels. No reservations required at à la carte restaurants.Enjoy the 'Sip, Savour and See' dining experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply).

Regular daily and evening entertainment. Big-screen family films on the beach. Spectacular live performances, theme nights and festive outdoor events.

2 swimming pools (including a separate adults-only pool), natural saltwater pools, 30-person beachside heated Jacuzzi. Dreams Spa by Pevonia* with beauty salon*, Jacuzzis*, steam bath*, sauna*, massages*, kids and teens special treatments (all treatments require advance reservations). Fitness Centre. Aerobics and yoga. Volleyball, ping-pong. Water sports include: sailboats, snorkeling, kayaks, catamarans, ocean trampoline, ocean-climbing iceberg, introductory scuba lesson and body boards. Gold Palm certified diving centre*. Mini-golf, bicycle centre and Walking tours of Puerto Aventuras. Dance, cooking and Spanish lessons. Board games. Explorer's Club for kids, (supervised activities for 3-12 years) and activities for teens. Pool and beach waiter service. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

Babysitting service*. Convenience shop. Dry-cleaning/laundry service*. Medical facility*. Business Services*. Computers are available for guest use*. Complimentary WiFi access throughout. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

4 nights 23 Dec-31 Dec '19.

* Denotes local charge.

Please note: child ages at this property are up to and including 12 years. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (2818)
  • Very good (1793)
  • Average (814)
  • Poor (372)
  • Terrible (310)
Image of the Tripadvisor rating Very Disappointed

Nov 18, 2019 StephanieB445 Frankford, Delaware

First let me say the staff, and by that I mean the people who do all the work, NOT management, are extremely friendly. Secondly, with this being our fourth trip to Mexico this year, first time at this resort, the food on the buffet was the best out of all their restaurants. The problem we had was on arrival. We booked this trip in May, from the… Read more
First let me say the staff, and by that I mean the people who do all the work, NOT management, are extremely friendly. Secondly, with this being our fourth trip to Mexico this year, first time at this resort, the food on the buffet was the best out of all their restaurants. The problem we had was on arrival. We booked this trip in May, from the Dreams website. We reserved 2 “preferred rooms with king beds, ocean front, on the 7th floor”. Upon arrival, there were no rooms available on the 7th floor with king beds and no preferred rooms left! The front desk supervisor told us that, even though we booked the rooms AND paid for them, they were not guaranteed!!! NEVER have we booked a specific room type and not been able to get it. I am guessing they upgraded a guest before our arrival and they were given our rooms. Management would not refund the room difference but they did offer us a “romantic dinner”, which costs $250, and we were able to use the preferred lounge on the 7th floor!!! By the way, the romantic dinner on the beach was cold, with the exception of the meat, and the bisque soup either had ground shells or sand in it. None of us enjoyed it and we ended up at the buffet afterward. We did end up with king beds in the rooms we got but originally wanted us to move on Wednesday due to our rooms “being previously booked”. The check in experience was 3 hours long and upsetting. We ended up working with a concierge and then the front desk supervisor and were told a few different “stories” as to why they did not have the rooms we requested AND paid for. Beware when making your reservations for specific room types!! Once you are there, they have your money and are not willing to work with you for the reservations you made, you have to take whatever they have available. We will not be returning. Read less
Image of the Tripadvisor rating Dream wedding

Nov 18, 2019 Barry G Greater London, United Kingdom

Our niece got married here, it was fantastic beautiful setting,well organised the people doing the service were great. We went as a large party 30 in all,we had all different types of rooms no complaints from anyone,our room was lovely large with a great view, staff were very polite and helpful,the room was cleaned daily to a high standard the… Read more
Our niece got married here, it was fantastic beautiful setting,well organised the people doing the service were great. We went as a large party 30 in all,we had all different types of rooms no complaints from anyone,our room was lovely large with a great view, staff were very polite and helpful,the room was cleaned daily to a high standard the room service was 24 hours,very prompt. There are 5 restaurants plus the everyday buffet restaurant the buffet was very good the other restaurants were of various standards some better than others.2 good pools,and very close to the beech. There was one problem,and we can’t be sure who’s fault it was but two thirds of our party had very bad stomach problems,and some very unwell Read less
Image of the Tripadvisor rating Family Vacation

Nov 16, 2019 171kirstenk Puerto Morelos, Mexico

Resort is ok. Staff and service was great. People were polite and helpful. Only one family pool which was ok for us because it wasn’t that busy. The rooms could use some work for sure. No dressers to put away your clothes and there are no racks to hang your wet clothes. Wifi was good. Lots of activities for the family going on. It was a little… Read more
Resort is ok. Staff and service was great. People were polite and helpful. Only one family pool which was ok for us because it wasn’t that busy. The rooms could use some work for sure. No dressers to put away your clothes and there are no racks to hang your wet clothes. Wifi was good. Lots of activities for the family going on. It was a little shocking to see the dolphins in a swampy looking pool. This is also where you can swim with the dolphins. Read less
Image of the Tripadvisor rating Great resort for families with small children

Nov 15, 2019 WeBalloonz W

Everything was amazing from beginning to end. The pool was great! the entertainment team was amazing, lots of activities that you don't even feel the need go out. We still went to Xal-ha but we did ziplining, movie night by the beach, pool foam party, swimming with the dolphins and more all inside the hotel. The food was great! they had this… Read more
Everything was amazing from beginning to end. The pool was great! the entertainment team was amazing, lots of activities that you don't even feel the need go out. We still went to Xal-ha but we did ziplining, movie night by the beach, pool foam party, swimming with the dolphins and more all inside the hotel. The food was great! they had this barefoot grill close to the pool serving fresh pizza all day (stone oven) and Hector from here was incredibly professional and energetic, All the staff was beyond amazing. There were numerous activities at night as well, illusionist, fire show, mariachis among others. If you are all about having fun with the family in a safe environment this resort is for you. If you are looking for luxurious amenities, 5 diamond suites, try others. My only observation was the showers, I don't understand why they don't have doors or curtains so there is not so much water splashing out ... it was uncomfortable... also you could feel the humidity in the room - we were only in our rooms to change and to sleep so it wasn't a big deal for us. Good luck booking your vacation :) oh I almost forgot about the guys from Best Day, not sure if they had anything to do with the hotel but they were in charge of transportation from and to the airport . I remember Rodolfo Mejia who picked us up in the airport and he set very high expectations and everyone was up to part ... this resort is about 1 hour and 30 min from the airport but they offer wi-fi so it wasn't that bad !!! We had an amazing time and we'll go back any day Read less
Image of the Tripadvisor rating The Wedding of our Dreams - best vacation to date!

Nov 15, 2019 jmmobbez

We just returned from our beautiful wedding vacation at the Dreams Puerto Aventuras Resort, and let me tell you we are so grateful our Travel Agent recommended this resort. From the amazing Zai who worked with us step by step to plan our wedding many months in advance, to the friendly front desk staff who greeted us with smiles and a cold drink… Read more
We just returned from our beautiful wedding vacation at the Dreams Puerto Aventuras Resort, and let me tell you we are so grateful our Travel Agent recommended this resort. From the amazing Zai who worked with us step by step to plan our wedding many months in advance, to the friendly front desk staff who greeted us with smiles and a cold drink once we arrived. The beautiful rooms and twice a day cleaning service from start to finish the list goes on and on.....we and our group had the best time. Our wedding day went off without a hitch and the staff went above and beyond to ensure everything went perfectly and on time. The gazebo is breathtaking and when decorated, ooh la la! Beautiful location and a priceless backdrop. We were grateful the weather cooperated as well! We didn't want a formal reception, instead we just wanted a supper together with our group of 15 so Edgar & Luis helped us coordinate a supper in the tequila museum at the mexican restaurant and it was incredible! Our evening continued being serenaded by the Elvis impersonator in the lobby, and we danced the night away at Desires (the night club on site). Their DJ knows the hits and we had so much fun. A few staff really stood out to us during our stay: Zai whom I mentioned before from the wedding coordination staff, Edgar our favorite waiter from the resort - he went above and beyond the entire week and we always asked to be seated in his section, and GIOVANNI! This man has the most incredible energy and goes above and beyond to make every single person feel welcome, let loose and have fun. From sun up to sun down he has a smile on his face, incredible energy and you just can't help but want to be around him. This resort, for being smaller than other resorts we have stayed at in the past did not disappoint and we would stay here again in a heartbeat. The restaurants were all incredible, the private beach and swimming area were beautiful, the pools, ambiance and overall atmosphere are a 5+. The best part - if you need something in your room, it only takes a minute to get there instead of a long hike like in the larger resorts. The nightly entertainment also a 5+. This resort truly is for all. And we highly recommend it for a destination wedding!! Read less