Dreams Puerto Aventuras Resort & Spa

Riviera Maya, Mexico

The hotel

A fantastic fun-filled resort for both families and couples, Dreams Puerto Aventuras Resort & Spa provides everything you need for a memorable Mexican holiday, and then some! As well as a great location, overlooking a beautiful stretch of private beach, the resort boasts multiple speciality themed restaurants and bars, and an endless range of day and evening activities. There's also a great kids' club to keep younger guests entertained with weekly camp-out adventures!

Amenities

  • Bar
  • Romantic
  • Spa
  • Families
  • Honeymoon
  • Kids Club
  • Kids Eat Free
  • Babysitting service
  • Night Club
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment

Where is it

Overlooking a private beach in the resort community of Puerto Aventuras with its 9-hole golf course and eclectic collection of shops, restaurants and clubs. 15 minutes south of Playa del Carmen and 20 minutes from Tulum's Mayan ruins. Transfer time from Cancun Airport: 1 hour.

Hotel information

305 guest rooms and suites in 1 building of 7 floors with lifts. All rooms have air conditioning, private balcony or terrace, cable TV with DVD/CD player, WiFi access, concierge service, telephone, alarm clock with MP3 dock, mini-bar, coffee/tea-making facilities, 24-hour room service, safe, cloth steamer, bath tub (in selected rooms) and shower, bathrobes and slippers and hairdryer. Deluxe Pool View Rooms are located on the 2nd and 3rd floors with views from the balcony looking over the pool. They have 1 king-size bed or 2 queen-size beds sleeping maximum 3 adults or 2 adults and 2 children.

All Inclusive of: Unlimited-Luxury® includes all meals (buffet and à la carte) and snacks, afternoon tea, all alcoholic and soft drinks (premium and domestic brands) by the glass. Stocked in-room mini-bar with water, soft drinks and beer. 24-hour room service is also included. All activities and entertainment above unless otherwise stated. No restaurant reservations are required. Concierge service and pool and beach waiter service. No wristbands required.

Enjoy the 'Sip, Savour and See' dining experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply). 

Deluxe Ocean View Rooms are located on the 3rd-6th floors, with a private furnished balcony from which to admire the views across the stunning ocean, sleeping maximum 3 adults or 2 adults and 2 children.

Deluxe Dolphin View Rooms are located on the 4th-6th floors and have a private furnished balcony, with either 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children.

Family Suite Deluxe Garden View Rooms are located on the 1st floor with a private terrace and small garden. These rooms are larger and sleep maximum 3 adults and 2 children or 2 adults and 3 children.

Family Suite Deluxe Pool View Rooms are  located on the 2nd-3rd floors with a private furnished balcony and 2 double beds, sleeping maximum 3 adults and 3 children or 2 adults and 4 children.

Family Suite Deluxe Ocean View Rooms are located on the 3rd through 6th floors with ocean views, with 2 double beds, sleeping maximum 3 adults and 3 children or 2 adults and 4 children.

Honeymoon Hot Tub Ocean View Rooms are located on the 3rd-5th floors and have a private balcony or terrace with a hot tub. Although not located in the Preferred Club section guests have full access to the lounge, amenities and benefits. Each room features 1 king-size bed, sleeping maximum 2 adults.

Honeymoon Hot Tub Ocean View Rooms include a hot tub and stunning ocean views, have full access to the preferred club lounge, amenities and benefits. With 1 king-size bed sleeping maximum 2 adults. 

Preferred Club Dolphin View Rooms are located on the penthouse floor (7th floor) facing the Marina, with private balcony, the rooms have 1 canopy king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children. These rooms offer superior amenities including 32” cable TV, pillow menu, superior room service menu, upgraded mini-bar and access to Preferred Club Lounge. 

Preferred Club Ocean View Rooms have either 1 king-size bed or 2 double beds, sleeping maximum 3 adults and 1 child or 2 adults and 2 children. This room type includes Preferred Club benefits.

Preferred Club Family Suite Ocean View Rooms have 2 double beds and sleep maximum 3 adults and 3 children or 2 adults and 4 children. This room type includes Preferred Club benefits.

Master Suite Ocean View Rooms are located on the 5th floor and have a separate living room and private furnished balcony with views over the ocean. There is 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children. A rollaway bed is available upon request. This room category is not located in the Preferred Club section, but its guests have full access to the Preferred Club Lounge and all Preferred Club amenities and benefits.

Preferred Club Master Suite Ocean View Room are located on the penthouse floor with spectacular views of the ocean and a whirlpool on the terrace. There is 1 king-size bed, sleeping maximum 3 adults or 2 adults and 2 children. A rollaway bed is available upon request.

Preferred Club benefits include:

  • Personalised check-in and check-out with concierge service
  • Preferred status and amenities
  • Concierge service
  • Access to private lounge
  • Complimentary access to the wet areas of the spa from 1:00pm-2:00pm daily
  • Upgraded mini-bar service
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily continental breakfast service, afternoon hot and cold hors d’oeuvres and exquisite desserts and fine liquors served in the lounge
  • Complimentary newspaper in suite daily (English and Spanish)
  • Complimentary computer access in private lounge
  • Bathrobes and slippers

8 dining options: World Café (International buffet; open for breakfast, lunch and dinner), Portofino (Italian à la carte; open for dinner), El Patio (Mexican à la carte; open for dinner), Oceana (seafood à la carte for adults-only; open for dinner), Gohan (sushi à la carte; open for dinner). Coco Cafe (premium coffee and deli snacks also open for late night bites). 2 Grills including Seaside Grill (snacks; open for lunch and dinner) and Barefoot Grill (beachside brick oven pizza and Italian "trattoria" menu; open for lunch and dinner twice per week). 4 Bars: Manatees (swim-up bar in adults-only section), Sugar Reef (poolside swim-up bar), Barracuda (beachside), Desires (Music Lounge open until 1:00am). Please note: all restaurants may not be open every night due to occupancy levels. No reservations required at à la carte restaurants. Enjoy the 'Sip, Savour and See' dining experience which includes sipping artfully prepared cocktails at the bar or lounge of your choice, savouring complimentary cuisine at the restaurant of your choice and seeing the resort's nightly entertainment at nearby Dreams, Sunscape and Now Resorts. (Dinner only. Guests are responsible for cost of transportation to and from the resort. Terms and Conditions apply).

Regular daily and evening entertainment. Big-screen family films on the beach. Spectacular live performances, theme nights and festive outdoor events.

2 swimming pools (including a separate adults-only pool), natural saltwater pools, 30-person beachside heated Jacuzzi. Dreams Spa by Pevonia* with beauty salon*, Jacuzzis*, steam bath*, sauna*, massages*, kids and teens special treatments (all treatments require advance reservations). Fitness Centre. Aerobics and yoga. Volleyball, ping-pong. Water sports include: sailboats, snorkeling, kayaks, catamarans, ocean trampoline, ocean-climbing iceberg, introductory scuba lesson and body boards. Gold Palm certified diving centre*. Mini-golf, bicycle centre and Walking tours of Puerto Aventuras. Dance, cooking and Spanish lessons. Board games. Explorer's Club for kids, (supervised activities for 3-12 years) and activities for teens. Pool and beach waiter service. Complimentary green fees at a nearby golf course (golf cart rental* mandatory, transportation not included, terms and conditions apply, subject to change).

Babysitting service*. Convenience shop. Dry-cleaning/laundry service*. Medical facility*. Business Services*. Computers are available for guest use*. Complimentary WiFi access throughout. Download the hotel’s “Unlimited Connectivity” App which enables free local calls, room to room calls, access to daily activities, restaurant menus and schedules, hotel maps and local attraction info.

Please note: a travel tax of $11 per adult (over 15 years old) applies when visiting the Mexican state Quintana Roo. The payment can be made prior to travel, upon arrival or during the stay, as the tax will be imposed upon departure.

* Denotes local charge.

Please note: child ages at this property are up to and including 12 years. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3025)
  • Very good (1863)
  • Average (851)
  • Poor (384)
  • Terrible (326)
Image of the Tripadvisor rating Fantastic location - great staff - great ciews

Mar 30, 2021 worldtravelpros Cleveland, Ohio

We stayed here from Christmas through the new year. New Year’s eve was amazing as was the staff..... the bellman, whom we met at check-in remembered our names all week and was amazingly helpful as were the staff throughout the resort. We liked the hotel so much we tried to rebook for spring break but were disappointed to learn they are closed… Read more
We stayed here from Christmas through the new year. New Year’s eve was amazing as was the staff..... the bellman, whom we met at check-in remembered our names all week and was amazingly helpful as were the staff throughout the resort. We liked the hotel so much we tried to rebook for spring break but were disappointed to learn they are closed for renovations. We ended up spending spring break at the Catalonia (right next door) and unfortunately it just does not compare to dreams! When it reopens we will be back!!! Read less
Image of the Tripadvisor rating Amazing 50th birthday celebration

Mar 9, 2021 AnnikaColorado Denver, Colorado

I was back at Dreams Puerto Aventuras for my 12th stay and to celebrate my 50th Birthday along with celebrating the fact that my parents almost died from COVID! The resort had just opened back up from the pandemic and some renovations and unfortunately was not at full staff or full capacity along with having a tropical storm hit the day we… Read more
I was back at Dreams Puerto Aventuras for my 12th stay and to celebrate my 50th Birthday along with celebrating the fact that my parents almost died from COVID! The resort had just opened back up from the pandemic and some renovations and unfortunately was not at full staff or full capacity along with having a tropical storm hit the day we arrived (causing damage to El Patio) and another hurricane coming a few days later that caused us to evacuate. While this was a very hectic time, the staff was beyond amazing, having an evacuation plan in place and feeding us and entertaining us like pros!! As my sister said...'it was a free excursion that we won't do again', but we looked at it like an adventure and were safely back within 24 hours!! Now to my 50th Birthday, they had a special dinner our first night and then wonderful surprises all day...a cake with my breakfast and singing, Gio dressing up in Bronco attire with my name on his back in the afternoon and a private amazing celebration in the private Portofino room! I had Elvis impersonator, a special cake and flowers and champagne!! They treated me and my whole family like royalty!!! In addition, one night they called my parents up to receive gifts and announced their survival from Covid! I cannot say enough about this wonderful place and staff, will always be my second home!!! Read less
Image of the Tripadvisor rating Awesome Vacation! Want to go back soon!!!

Feb 18, 2021 Debra L

My family and I just spent 12 days at Dreams Puerta Adventuras and had one of our best vacations. Every employee there is friendly, accommodating and looking out to see how they can make your day better. The entertainment team literally works from morning until late in the evening to make you feel like your happiness is all that matters to them. … Read more
My family and I just spent 12 days at Dreams Puerta Adventuras and had one of our best vacations. Every employee there is friendly, accommodating and looking out to see how they can make your day better. The entertainment team literally works from morning until late in the evening to make you feel like your happiness is all that matters to them. Alejandro, Giovanni, Wendy, Leslie, Mario, Fernando, are full of kindness and ENERGY, and perfect for their jobs, they made the trip for us! My sun glasses broke and needed a small tool to fix them. Connsieaire Mario went out of his way and searched until he found one and then brought the repaired glasses to me at the pool! The coffee shop ladies memorized our order and knew what we wanted before we said a word. Bryon, the Apple Vacation (Ameristar?) rep. was so helpful and not pushy with the excursion offerings. All around a perfect trip. Read less
Image of the Tripadvisor rating Amazing Trip!

Feb 5, 2021 AmandaTravels74 Carmel, New York

We absolutely loved our trip and only wish we could have stayed longer. The staff was amazing and went above and beyond to ensure we had everything we needed. They took their COVID precautions very seriously and we always felt very comfortable throughout our stay. The entertainment staff was EXCELLENTE! Alejandro and the rest of the team had… Read more
We absolutely loved our trip and only wish we could have stayed longer. The staff was amazing and went above and beyond to ensure we had everything we needed. They took their COVID precautions very seriously and we always felt very comfortable throughout our stay. The entertainment staff was EXCELLENTE! Alejandro and the rest of the team had fun activities all day, and put on great shows every night! The wait staff at the pool and beach were extremely attentive, especially Dulce and Consuelo! The hostesses and waiters in the restaurants were excellent, especially Julian, Edgar, Miguel and Mario. Daniel in concierge went above and beyond to help us. The maintenance team on the beach worked hard each day to keep it looking perfect! Lucille in the spa helped to get me super relaxed! Enrique & Obesh were very welcoming and helped to ensure all of our questions were answered! Thank you all for everything! We will be back! Read less
Image of the Tripadvisor rating Danielle Gillentine

Jan 30, 2021 Z8664LMdanielleg

We had a WONDERFUL vacation. The entertainment team was Amazing. We LOVED Alex and Mario. They offered FUN Zumba classes bike tours, and everyday FUN WONDERFUL people. GREAT RESORT and service. I will definitely be cotback.