Grand Oasis Tulum

Riviera Maya, Mexico

The hotel

The Grand Oasis Tulum offers a wealth of natural beauty and serenity, with a white sand beach, spa with yoga classes, and a choice of four swimming pools. Previously known as the Grand Oasis Riviera Maya, this property has changed it's name for 2019 onwards. You're spoilt for choice here - with 9 restaurants, 8 bars, a range of watersports and a golf course nearby - or perhaps snorkelling on one of the longest and most vibrant coral reefs in Mexico is more your idea of how to spend your holiday. Despite the vast range of things to do at the hotel, it's not completely cut off - you're just 10 miles from the Mayan archeological site of Tulum, and a short trip from Chichen Itza - recently named one of the New Seven Wonders of the World.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Kids Club
  • Children's Pool
  • Evening Entertainment
  • Fitness Centre/Gym
  • Yoga
  • Internet Access
  • Beachfront location
  • Golf

Where is it

Located at Riviera Maya’s heart, a few minutes away from Tulum archeological site and Akumal. Transfer time from airport: 1 hour 15 minutes.

Hotel information

228 rooms and suites. All with air-conditioning, HD flat-screen TV, telephone, complimentary WiFi access, coffee maker, mini-bar, safe, hairdryer and iron and board. Standard Rooms have either 1 king-size bed or 2 double beds, sleeping maximum 2 adults.

All Inclusive of: All meals included daily; breakfast, lunch and dinner buffet and à la carte dinner. Unlimited beverages including international and domestic alcoholic and non-alcoholic at any of the resort bars. All activities and entertainment unless otherwise stated.

Garden View Rooms, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.
 
Deluxe Terrace Rooms, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.
 
Family Rooms, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.
 
Family Suites, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children. 

Ocean Front Rooms, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 1 child.

Sian Ka'an — Heaven's Door in Mayan — is an elite category at Oasis Grand Riviera Maya offering exclusive benefits to include:

  • Premium amenities
  • Private check-in/check-out
  • Early check-in and late check-out
  • Premium beverages
  • Exclusive restaurants
  • Smart Car hire included (insurance is required*, preferential rates)
  • Complimentary WiFi access

Sian Ka’an Rooms are adults-only, and include a premium mini-bar, bathrobes and slippers and premium amenities, with 1 king-size bed or 2 double beds, sleeping maximum 2 adults.. 

Please Note: guests staying in room categories other than the Sian Ka'an rooms do not have access to the Sian Ka'an area which includes 5 restaurants (Careyes, Terraza Careyes, Cocoa, Terraza Cocoa and Cafe Del Mar, plus access to Martini Piano bar, infinity swimming pool and Sensoria terrace).

9 restaurants and 8 bars. Bites (snacks and salads, open for breakfast and dinner), Akeru (sushi bar, open for lunch), Arrecifes Terraza (snack bar terrace, open for lunch), Arrecifes (International buffet, open for breakfast, lunch and dinner), Hacienda Sarape (Mexican cuisine, open for dinner), Dos Lunas (Italian cuisine, open for dinner), The White Box (Mediterranean gastro bar, open for lunch), Maki Taco (Mexican and Japanese fusion, open for dinner), Hippie Chic Grill (snacks and grill, open for lunch). Additional restaurants and bars accessible at other Oasis resorts (day passes arranged in-resort). Sian Ka'an guests also have exclusive access to an additional 4 restaurants: Cocoa (Seafood and Grill, open for dinner, reservations required), Careyes (Mexican gourmet, open for breakfast and dinner, reservations required), Terraza Careyes (Seafood, open for lunch) and Cafe Del Mar Y Sensoria (Tapas, open for dinner).

Evening entertainment and live shows.

4 swimming pools to include kids' pool areas, an adult-only pool and an infinity-edge pool. Fitness centre. Spa* with salon services, massages, treatments and yoga classes. Non-motorised water sports including, kayaks, aqua bikes and snorkelling. Kids' club. 2 tennis courts and multi-sport court. Fishing* and scuba-diving*. Preferential rates at nearby golf course*. Cooking and dancing lessons. Beach activities and games. Children's playground.

Complimentary WiFi access. 24-hour reception, money exchange, medical service* and ATM. Gift shop. Laundry/dry cleaning service*. Smart Car rental*.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1100)
  • Very good (801)
  • Average (407)
  • Poor (254)
  • Terrible (329)
Image of the Tripadvisor rating Great place for a family trip with kids!

Jul 17, 2019 viagens12345

We stayed at the hotel in a group of 12, it was an overall great experience. The kids pool was great, kept them entertained for hours, beach was lovely and rooms were spacious and comfortable. Staff was extremely helpful, and although we had some inconveniences (air conditioning, food orders, etc), they were always ready to assist. Our special… Read more
We stayed at the hotel in a group of 12, it was an overall great experience. The kids pool was great, kept them entertained for hours, beach was lovely and rooms were spacious and comfortable. Staff was extremely helpful, and although we had some inconveniences (air conditioning, food orders, etc), they were always ready to assist. Our special thanks to Aida and Angel from reception and manager, and Raul, head of F&B who even coordinated an exclusive dinner party for the group! Read less
Image of the Tripadvisor rating Beautiful hotel

Jul 15, 2019 nb2112 Melbourne, Australia

I visited this resort with 3 friends in June for a holiday, we we’re blown away by the beauty of this resort, even the main foyer is amazing, the resort had a number of beautiful pools and at night it looked so pretty lit up. The down side with this resort is that it’s very isolated, we did manage to hire a car which was easy enough to drive… Read more
I visited this resort with 3 friends in June for a holiday, we we’re blown away by the beauty of this resort, even the main foyer is amazing, the resort had a number of beautiful pools and at night it looked so pretty lit up. The down side with this resort is that it’s very isolated, we did manage to hire a car which was easy enough to drive around to cenotes, we did have some beautiful meals here but also some very average ones. A let down for us was that when we booked this hotel we got told we would receive $250 USD to put towards upgrades or spa treatments within the hotel, but due to the name change when we arrived they had no idea what we were talking about even though we had it on our booking confirmation. They gave us a coupon book for 10% off wine or activities which was no use to us. All in all we enjoyed our stay here it is very relaxing and I good place if you want to do nothing but relaxing Read less
Image of the Tripadvisor rating The service....the food....the staff.

Jul 2, 2019 Janet F Vancouver, Canada

Beautiful resort. We had such a lovely room on the beach. We loved everything about the place. The food was fabulous and the staff were amazing. We would certainly considering going back. Must stay in the Sian Ka’an side.
Image of the Tripadvisor rating NEVER AGAIN!!

Jun 29, 2019 280suzannea Romford, United Kingdom

We arrived at the hotel and were given a room in the Sian Kaan section, this room had a connecting door which we specifically asked not to have when checking in, after not much help from reception we asked our rep who moved us to a more suitable room. The room is large with an open plan bathroom that anyone entering can see you standing at the… Read more
We arrived at the hotel and were given a room in the Sian Kaan section, this room had a connecting door which we specifically asked not to have when checking in, after not much help from reception we asked our rep who moved us to a more suitable room. The room is large with an open plan bathroom that anyone entering can see you standing at the sink butt naked, the toilet door is a frosted glass sliding door which doesnt close fully and there is a clear bit of glass from the bedroom that you can see anyone sitting on the toilet through if you are in the room. Mini bar nicely stocked. 9 restaurants but only 2 open a night (1 if not on Sian Kaan side), menus minuscule choice, and you play roulette every night walking round trying to guess what restaurant will be open.... Entertainment non existent - if you dont like it, you can always pay for a cab to get you away from the hotel for the night, otherwise its iPads at 21.00 in the room every night (wifi is good). Listening to a piano and a mariachi band every night is tedious. Hotel being rebranded - workmen everywhere, banging and drilling, plasterers and painters by the pool all day.....the hotel should be shut for Health and Safety Reasons while this is being done. Bars emptied out and desolate. Being told by guests at the hotel next door that they have loads of choice and entertainment and are having a brilliant holiday didn't do much for our morale. We wont be back. Read less
Image of the Tripadvisor rating SENSATIONAL ALL INCLUSIVE BUT STILL SMALL ENOUGH TO ENJOY

Jun 25, 2019 Latinobeach

First of all at the front desk we got a free up grade out of the blues! Maybe because I am so handsome... Anyways, it's a beautiful resort, we loved it from the moment we entered the property! the food was always great and the staff was always so attentive. The property was clean and easy to get around. The only suggestion would be to have cool… Read more
First of all at the front desk we got a free up grade out of the blues! Maybe because I am so handsome... Anyways, it's a beautiful resort, we loved it from the moment we entered the property! the food was always great and the staff was always so attentive. The property was clean and easy to get around. The only suggestion would be to have cool water into the pools, it;s so hot in JUly that the water was warm..... Read less