Grand Oasis Tulum

Riviera Maya, Mexico

The hotel

The Grand Oasis Tulum offers a wealth of natural beauty and serenity, with a white sand beach, spa with yoga classes, and a choice of four swimming pools. Previously known as the Grand Oasis Riviera Maya, this property has changed it's name for 2019 onwards. You're spoilt for choice here - with 9 restaurants, 8 bars, a range of watersports and a golf course nearby - or perhaps snorkelling on one of the longest and most vibrant coral reefs in Mexico is more your idea of how to spend your holiday. Despite the vast range of things to do at the hotel, it's not completely cut off - you're just 10 miles from the Mayan archeological site of Tulum, and a short trip from Chichen Itza - recently named one of the New Seven Wonders of the World.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Kids Club
  • Children's Pool
  • Evening Entertainment
  • Fitness Centre/Gym
  • Yoga
  • Internet Access
  • Beachfront location
  • Golf

Where is it

Located at Riviera Maya’s heart, a few minutes away from Tulum archeological site and Akumal. Transfer time from airport: 1 hour 15 minutes.

Hotel information

228 rooms and suites. All with air-conditioning, HD flat-screen TV, telephone, complimentary WiFi access, coffee maker, mini-bar, safe, hairdryer and iron and board. Standard Rooms have either 1 king-size bed or 2 double beds, sleeping maximum 2 adults.

All Inclusive of: All meals included daily; breakfast, lunch and dinner buffet and à la carte dinner. Unlimited beverages including international and domestic alcoholic and non-alcoholic at any of the resort bars. All activities and entertainment unless otherwise stated.

Garden View Rooms, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.
 
Deluxe Terrace Rooms, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.
 
Family Rooms, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.
 
Family Suites, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children. 

Ocean Front Rooms, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 1 child.

Sian Ka'an — Heaven's Door in Mayan — is an elite category at Oasis Grand Riviera Maya offering exclusive benefits to include:

  • Premium amenities
  • Private check-in/check-out
  • Early check-in and late check-out
  • Premium beverages
  • Exclusive restaurants
  • Smart Car hire included (insurance is required*, preferential rates)
  • Complimentary WiFi access

Sian Ka’an Rooms are adults-only, and include a premium mini-bar, bathrobes and slippers and premium amenities, with 1 king-size bed or 2 double beds, sleeping maximum 2 adults.. 

Please Note: guests staying in room categories other than the Sian Ka'an rooms do not have access to the Sian Ka'an area which includes 5 restaurants (Careyes, Terraza Careyes, Cocoa, Terraza Cocoa and Cafe Del Mar, plus access to Martini Piano bar, infinity swimming pool and Sensoria terrace).

9 restaurants and 8 bars. Bites (snacks and salads, open for breakfast and dinner), Akeru (sushi bar, open for lunch), Arrecifes Terraza (snack bar terrace, open for lunch), Arrecifes (International buffet, open for breakfast, lunch and dinner), Hacienda Sarape (Mexican cuisine, open for dinner), Dos Lunas (Italian cuisine, open for dinner), The White Box (Mediterranean gastro bar, open for lunch), Maki Taco (Mexican and Japanese fusion, open for dinner), Hippie Chic Grill (snacks and grill, open for lunch). Additional restaurants and bars accessible at other Oasis resorts (day passes arranged in-resort). Sian Ka'an guests also have exclusive access to an additional 4 restaurants: Cocoa (Seafood and Grill, open for dinner, reservations required), Careyes (Mexican gourmet, open for breakfast and dinner, reservations required), Terraza Careyes (Seafood, open for lunch) and Cafe Del Mar Y Sensoria (Tapas, open for dinner).

Evening entertainment and live shows.

4 swimming pools to include kids' pool areas, an adult-only pool and an infinity-edge pool. Fitness centre. Spa* with salon services, massages, treatments and yoga classes. Non-motorised water sports including, kayaks, aqua bikes and snorkelling. Kids' club. 2 tennis courts and multi-sport court. Fishing* and scuba-diving*. Preferential rates at nearby golf course*. Cooking and dancing lessons. Beach activities and games. Children's playground.

Complimentary WiFi access. 24-hour reception, money exchange, medical service* and ATM. Gift shop. Laundry/dry cleaning service*. Smart Car rental*.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1080)
  • Very good (788)
  • Average (398)
  • Poor (247)
  • Terrible (311)
Image of the Tripadvisor rating An idyllic week in the sun!

Mar 24, 2019 VACanuck Ottawa, Canada

NOTE: This review is based on the Adults-only side of the resort. We booked this trip fairly last-minute through Air Canada Vacations. We booked a pool room in the adults-only side. The adults-only side is very calm; serene. Lots of loungers and beds by the ocean and the three pools. The resort was really quiet; very few guests here for… Read more
NOTE: This review is based on the Adults-only side of the resort. We booked this trip fairly last-minute through Air Canada Vacations. We booked a pool room in the adults-only side. The adults-only side is very calm; serene. Lots of loungers and beds by the ocean and the three pools. The resort was really quiet; very few guests here for such a large resort and during the March break, but we enjoyed the quietude. There is none of that crazy-noisy music and nonsense that you find at some resorts. We thoroughly enjoyed the lack of that, for sure! The grounds are well kept; nicely landscaped and there is a beautiful view from the main infinity pool off the main lobby. Things we really enjoyed: The FOOD! We found all the restaurants were excellent; each had it own flare. If you enjoy seafood, you will have no problems here! They also serve beef and chicken dishes, and everything we had was both excellently prepared, beautifully presented and delicious. There is an adults-only buffet breakfast or you can go to the family side and eat there. On the adults-only side, you have three private restaurants and then three more you can use on the family side. Your butler will arrange reservations for you; just see him or her early in the day as some of the restaurants are not always open. Careyes was our top restaurant on the adults-only side. All three of the adults-only restaurants are ocean-side so you can sit outside or inside and still enjoy the views. The buffet for lunch had amazing choices and literally everything we ate was superb. Staff are all very friendly and accommodating. A shout-out to young Leonardo that is a waiter-in-training. Great job, Leonardo! Coffee and Me: Many thanks to Noeli the barista! We were there every morning at 7:00 for her excellent lattes and coffees! Thanks, Noeli!!! There are plenty of choices when it comes to food; all you have to do is ask. Thanks also to our butler Perla who navigated our issues with our initial room assignment and ensured that we finally received the room type we booked through Air Canada. Despite speaking with a BDTours rep (representing Air Canada) on day two of our trip, we have yet to hear from Air Canada. A bit disappointing but that's a travel-agency issue. The Beach: There is a very nice beach here; a few rocks but it goes out to a barrier reef. There is free snorkeling equipment and a guided snorkeling tour you can take that's about 45 minutes right off the beach. You'll see some nice coral; a few fish. We really enjoyed spending our days lounging on one of the beach-side beds (adults only side, only). Occasionally a staff member may come by and offer to get you a drink. Otherwise there are at least 3 places you can go at the resort (again; 2 are adults-only) to get your drinks. Rooms/pools: This is where you will need to ensure you are getting what you've booked. The descriptions on the Oasis website are a BIT misleading. Some of the things described are not always available, so ensure with your travel agent that you are getting what you're paying for. As we were on the adults-only side, I can't speak to any of the issues with the family side. That side looked a fair bit older and not quite as nicely kept as the Adults-only side. We were finally given the room as described with the ensuite Jacuzzi and walk-out to the main pool. The room was very nice; well appointed. There is supposed to be turn-down service. We had that one night. We did have a fantastic surprise from the Manager one evening with a beautifully decorated bed covered in fresh rose pedals and the Jacuzzi filled and topped with bubbles and more rose pedals and a bottle of champagne! Thanks, Oasis! Loved it! Car Rental: We took advantage of the $8/day Smart-car rental and took ourselves to theTulum ruins, the Gran Cenote and then to Playa del Carmen. Much cheaper than taking a tour which was grossly overpriced. The hotel offers a 'free' bus trip to Playa but you're subjected to an hour at a jewelry factory and another 45 minutes at a Taquila place and then a few hours to shop in Playa. Those that went on the tour said there were high-pressure sales people at all places. I enjoyed the ability to come and go on my own time. The area is very quiet; there are some hotels up the beach (Gran Bahai is the largest). There is a fairly big shopping area in Gran Bahai which is within walking distance on the beach; local craft-type things. The best prices are on 5th Avenue in Playa. Things were literally DOUBLE or TRIPLE the cost at the airport, so get your shopping done while at the resort or on your trip to Playa. Currency: Bring pesos or get exchanged at the airport or your bank. The ATM in the hotel dispenses USD's. For Canadians, you're paying the exchange on the dollar and then again on the exchange to pesos, so you're far better off to bring what you need. We tried to withdraw funds in Playa at a Canadian bank but could not. We ended up going to an ATM at Gran Bahai but there is a hefty fee to withdraw currency, so my advice is to bring more than you think you'll need and you can always exchange it back at the airport. There were at times a lack of staff. Often there was no one in the lobby. The whole 'butler' thing is exaggerated. I would refer to these staff as Concierge; they are there to assist with your restaurant reservations, etc. When I read 'butler', that's what I was expecting. While I appreciated their assistance when I needed it, I would not want travelers to have the impression that they have unlimited access to this staff member. I only saw one on duty at any given time, and rarely did I see one after hours. The resort had far less guests that I would have expected. There is a lot of competition in the Mayan Riviera, and some travelers don't want to spend the 90 minutes in the mini-van coming and going to the Cancun airport. We personally enjoyed the solitude that this resort offered. Seeing Cancun and Playa del Carmen, those locations would not have appealed to us at all. One day of touring Playa was all we needed to satisfy the shopping urge. If I had it to do again, I would return to Oasis in Akumal; however, I would encourage the company to be forthright on their website description of rooms and amenities so that guests are not disappointed. Read less
Image of the Tripadvisor rating Great stay

Mar 24, 2019 KirstyJay20 London, United Kingdom

We stayed here for a week in January. Myself and my friend just wanted to relax for a week and read in the sunshine. It was perfect for us. We were ‘upgraded’ on arrival to a room by the adults pool. However this was not an upgrade, the shower was falling off the wall, the tap was constantly running. The staff did fix the tap the next day. The… Read more
We stayed here for a week in January. Myself and my friend just wanted to relax for a week and read in the sunshine. It was perfect for us. We were ‘upgraded’ on arrival to a room by the adults pool. However this was not an upgrade, the shower was falling off the wall, the tap was constantly running. The staff did fix the tap the next day. The room was tired and in desperate need of a revamp. The air con was so loud we couldn’t possibly have it on at night. Apart from that the resort was nice, bar staff and restaurant staff were friendly. The sushi bar is AMAZING and we ate it every day! We had coffee from the coffee shop every morning and the lady serving is very friendly and lovely. You do have to be quick to get a sun lounger!! We were up for the sunrise every morning and bagged our beds then! I would have liked more dinner options in the evening. However for a week it suited us fine. Read less
Image of the Tripadvisor rating Like the curates egg: Good in parts

Mar 23, 2019 Andy S

I was a little sceptical about travelling here based on some earlier reviews, but I did the usual thing of ignoring the worst and best and looking at the middle reviews. In some ways was pleasantly surprised.
Image of the Tripadvisor rating Great time

Mar 21, 2019 lydia8612 London, United Kingdom

I had a great time with my family at Grand Oasis Tulum, I want to mention the quality of the job Aurora developed babysitting my children and her job at the Kid’s Club, she is great with kids ! Good job !
Image of the Tripadvisor rating Avoid this place

Mar 21, 2019 Stay191630 Port Carling, Canada

This place would get a no stars rating if there was one. We spent 10 horrible days there. No a/c, except for the general eating area (trough) everything is extra, safe lock extra, good drinks extra, facilities are run down, tip to get basic service. Ive vacationed in Mexico many times and because of this experience, we will probably never go… Read more
This place would get a no stars rating if there was one. We spent 10 horrible days there. No a/c, except for the general eating area (trough) everything is extra, safe lock extra, good drinks extra, facilities are run down, tip to get basic service. Ive vacationed in Mexico many times and because of this experience, we will probably never go back. There are good All Inclusives but avoid this one. Read less