Grand Oasis Tulum

Riviera Maya, Mexico

The hotel

The Grand Oasis Tulum offers a wealth of natural beauty and serenity, with a white sand beach, spa with yoga classes, and a choice of four swimming pools. Previously known as the Grand Oasis Riviera Maya, this property has changed it's name for 2019 onwards. You're spoilt for choice here - with 9 restaurants, 8 bars, a range of watersports and a golf course nearby - or perhaps snorkelling on one of the longest and most vibrant coral reefs in Mexico is more your idea of how to spend your holiday. Despite the vast range of things to do at the hotel, it's not completely cut off - you're just 10 miles from the Mayan archeological site of Tulum, and a short trip from Chichen Itza - recently named one of the New Seven Wonders of the World.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Families
  • Kids Club
  • Children's Pool
  • Evening Entertainment
  • Fitness Centre/Gym
  • Yoga
  • Internet Access
  • Beachfront location
  • Golf

Where is it

Located at Riviera Maya’s heart, a few minutes away from Tulum archeological site and Akumal. Transfer time from airport: 1 hour 15 minutes.

Hotel information

228 rooms and suites. All with air-conditioning, HD flat-screen TV, telephone, complimentary WiFi access, coffee maker, mini-bar, safe, hairdryer and iron and board. Standard Rooms have either 1 king-size bed or 2 double beds, sleeping maximum 2 adults.

All Inclusive of: All meals included daily; breakfast, lunch and dinner buffet and à la carte dinner. Unlimited beverages including international and domestic alcoholic and non-alcoholic at any of the resort bars. All activities and entertainment unless otherwise stated.

Garden View Rooms, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.
 
Deluxe Terrace Rooms, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.
 
Family Rooms, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.
 
Family Suites, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children. 

Ocean Front Rooms, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 1 child.

Sian Ka'an — Heaven's Door in Mayan — is an elite category at Oasis Grand Riviera Maya offering exclusive benefits to include:

  • Premium amenities
  • Private check-in/check-out
  • Early check-in and late check-out
  • Premium beverages
  • Exclusive restaurants
  • Smart Car hire included (insurance is required*, preferential rates)
  • Complimentary WiFi access

Sian Ka’an Rooms are adults-only, and include a premium mini-bar, bathrobes and slippers and premium amenities, with 1 king-size bed or 2 double beds, sleeping maximum 2 adults.. 

Please Note: guests staying in room categories other than the Sian Ka'an rooms do not have access to the Sian Ka'an area which includes 5 restaurants (Careyes, Terraza Careyes, Cocoa, Terraza Cocoa and Cafe Del Mar, plus access to Martini Piano bar, infinity swimming pool and Sensoria terrace).

9 restaurants and 8 bars. Bites (snacks and salads, open for breakfast and dinner), Akeru (sushi bar, open for lunch), Arrecifes Terraza (snack bar terrace, open for lunch), Arrecifes (International buffet, open for breakfast, lunch and dinner), Hacienda Sarape (Mexican cuisine, open for dinner), Dos Lunas (Italian cuisine, open for dinner), The White Box (Mediterranean gastro bar, open for lunch), Maki Taco (Mexican and Japanese fusion, open for dinner), Hippie Chic Grill (snacks and grill, open for lunch). Additional restaurants and bars accessible at other Oasis resorts (day passes arranged in-resort). Sian Ka'an guests also have exclusive access to an additional 4 restaurants: Cocoa (Seafood and Grill, open for dinner, reservations required), Careyes (Mexican gourmet, open for breakfast and dinner, reservations required), Terraza Careyes (Seafood, open for lunch) and Cafe Del Mar Y Sensoria (Tapas, open for dinner).

Evening entertainment and live shows.

4 swimming pools to include kids' pool areas, an adult-only pool and an infinity-edge pool. Fitness centre. Spa* with salon services, massages, treatments and yoga classes. Non-motorised water sports including, kayaks, aqua bikes and snorkelling. Kids' club. 2 tennis courts and multi-sport court. Fishing* and scuba-diving*. Preferential rates at nearby golf course*. Cooking and dancing lessons. Beach activities and games. Children's playground.

Complimentary WiFi access. 24-hour reception, money exchange, medical service* and ATM. Gift shop. Laundry/dry cleaning service*. Smart Car rental*.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1097)
  • Very good (797)
  • Average (406)
  • Poor (254)
  • Terrible (326)
Image of the Tripadvisor rating RUN NOW, IT'S TERRIBLE!

May 21, 2019 JasonHAP

This resort is BY FAR the worst place I have ever stayed. The place smells like raw sewage as you walk outside. The room is stuffy as the thermostat/fan doesn't work properly. The food is not good. (We went into Tulum and Play del Carman and ate there 3 days b/c of this), we called down to the front desk staff and asked if the construction workers… Read more
This resort is BY FAR the worst place I have ever stayed. The place smells like raw sewage as you walk outside. The room is stuffy as the thermostat/fan doesn't work properly. The food is not good. (We went into Tulum and Play del Carman and ate there 3 days b/c of this), we called down to the front desk staff and asked if the construction workers could possibly bang their hammers a bit quieter at 8am as our child was sleeping and the basically said "oh well" and hung up. Just an absolute horrible "resort". I try to give everyone a chance before writing these, but it's terrible here. I hope the server staff (who were really nice) find jobs in a nice place. I still have 2 days left here, but I'm searching for another resort to stay at after I finish writing this as I cannot stand another day at this place. Read less
Image of the Tripadvisor rating Amazing week at the Sian Ka’an Grand Oasis Tulum!

Apr 28, 2019 Vacation218698

I just returned and absolutely loved it! I wanted to relax and really enjoy the beach, pools, eat well, have great service and I had all that and more. :) The algae on the beach is a problem that has nothing to do with the resort as it happens everywhere now so not an issue for me, lots of fish right there in the water at the beach where you can… Read more
I just returned and absolutely loved it! I wanted to relax and really enjoy the beach, pools, eat well, have great service and I had all that and more. :) The algae on the beach is a problem that has nothing to do with the resort as it happens everywhere now so not an issue for me, lots of fish right there in the water at the beach where you can snorkel without having to goon an excursion, pretty awesome. I had the best massage EVER by the ocean by Jasmin who works at the resort who is exceptional. Kudos to the friendly restaurant and bar staff, Teresa, Basilio, Monica, Angela, Daniela, Jesus, and so many others. To the Great Management Team Daniele, Gerardo and Pierre and finally to the best butler I have ever met, Abraham Vargas! Talk about going above the call of duty, he was amazing. Thank you Sian Ka’an for everything. Read less
Image of the Tripadvisor rating Overall good!

Apr 27, 2019 chaarlottaan Lund, Sweden

ADULTS ONLY! Pool area and beach was incredible. Loved the sunbeds. Service with drinks was great. Restaurants overall good. Never had to wait for long on food or drinks except at the lunch buffée if there were a lot of people (don't eat around 2 pm). Butler service for booking tabled was great and very smooth. BEST PART: they asked at every… Read more
ADULTS ONLY! Pool area and beach was incredible. Loved the sunbeds. Service with drinks was great. Restaurants overall good. Never had to wait for long on food or drinks except at the lunch buffée if there were a lot of people (don't eat around 2 pm). Butler service for booking tabled was great and very smooth. BEST PART: they asked at every restaurant if you had allergies, which I have never experienced before. It really made my life much easier and I was able to avoid allergic reactions all week. Rooms looked great and were very fresh. Hotel had a environmentfriendly policy (towels doesn't get changed unless on the floor and so on...), however the cleaners didn't really care about this and changed both sheets and towels regardless. Gym was pratically non-existent and it was hard to run on the beach because of the tides, but it was beautiful for walking. Overall great and would definitley go back! Lastly a big thank you to our butler Abraham Vargas who did a really great job and went the extra mile to make our stay fantastic. Read less
Image of the Tripadvisor rating Not a great place for service quality

Apr 27, 2019 MaryBrion Voisins-le-Bretonneux, France

I spent 3 days with a friend in this hotel. When we arrived in the room, how many problems we get ? 4 ! The keys didn’t work correctly (1), A leak in the bathroom (2), the smelling was unconfortable (3) & to finish the telephone didn’t work (4) ! We walked down to the réception to talk with a réceptionnist (Diana her Name) who didnt care about us… Read more
I spent 3 days with a friend in this hotel. When we arrived in the room, how many problems we get ? 4 ! The keys didn’t work correctly (1), A leak in the bathroom (2), the smelling was unconfortable (3) & to finish the telephone didn’t work (4) ! We walked down to the réception to talk with a réceptionnist (Diana her Name) who didnt care about us (not eyes contact). We just get an answer for the keys, for the rest no news during our stay. We work in hospitality industry and it’s unacceptable to have this kind of treatment. Pass your way, others places are better ! Read less
Image of the Tripadvisor rating Not as bad as some reviews, but not as good as it should be

Apr 27, 2019 Andy S

I was a little sceptical about travelling here based on some earlier reviews, but I did the usual thing of ignoring the worst and best and looking at the middle reviews. In some ways I was pleasantly surprised. The beach area was very nice, and big effort was made to remove seaweed washed up by the onshore tides and breeze. The hotel public… Read more
I was a little sceptical about travelling here based on some earlier reviews, but I did the usual thing of ignoring the worst and best and looking at the middle reviews. In some ways I was pleasantly surprised. The beach area was very nice, and big effort was made to remove seaweed washed up by the onshore tides and breeze. The hotel public areas and rooms were very clean, and staff made a big effort to keep the pool area clean. It was not overly busy and there were no problems getting a sun bed (I travelled between half term and spring break). There were always plenty of clean beach/pool towels. There is very fast WiFi in all areas but the complimentary service is limited to one device, which these days is a bit stingy. There is a coffee machine in the room, but oddly it is positioned at least 20 feet from any usable plug (the bedside pedestal) so if you want a hot drink in your room you need to keep moving it. The plumbing is not brilliant - one night my room flooded and I woke to a huge puddle across the floor. It appeared the ballcock had jammed, and flushing the toilet cured the problem. It was reported first thing but the mess was only cleared by housekeeping sometime in the mid/late afternoon. Bizarrely the air conditioning unit panel in the ceiling of the bathroom was removed and left open until the following day for no apparent reason. The toilet in reception area also flooded whilst I was there. The bar staff were excellent, especially Raul (in the Terrance) and Fernando. Which brings us on to the food. The buffet was always good, although whether cooked breakfasts or the coffee were hot were a bit hit and miss. The choice in the evenings was always varied and extensive. The wisdom of having a sushi bar located outside could be questioned in the heat, but I never tried as I'm not a big sushi lover. Previous comments about flies seemed to be unjustified though. The most frustrating part of the evening dining experience is having to queue for the two restaurants - on a first come first serve basis (although there did seem to be some exception to this when a couple seemingly jumped the queue). I find it difficult to understand why a hotel of this nature doesn't employ a simple booking system. The two restaurants are not open every night so you need to plan ahead. My waiting times varied from 5 mins to 30 mins. If it is like this when the hotel is not overly busy, goodness knows what it's like when they are busy. I never figured out exactly when the best time to eat was, as there always seemed to be some queue. Previous comments stated that steaks were tough - this was not my experience, but I'm not sure a steak sandwich should count as a main course. On the night I waited 30 mins to be seated in Dos Lunas (8.45 to 9.15) it took a further 15 minutes to take my order and by the time I finished my main course they had run out of one of the two dessert choices. Furthermore, the staff seemed more interested re-setting the tables and changing table cloths than taking orders (except when a couple of young ladies came in and were suddenly being served very quickly - funny that!). However, the silver lining to the cloud was that having to queue meant on another evening I met a very lovely lady and we shared a table for dinner, which made me forget completely about the inconsistent service levels. AM if you read this you were great company - thanks. Read less