Mystique St Lucia

St Lucia, Caribbean

Virgin rating

The hotel

Enjoy the lush landscapes and glittering shores of this beautiful island, at the Mystique St Lucia by Royalton - a cosy, inviting resort, nestled into the white sands of Reduit Beach. Terraced restaurants and balconies with panoramic views mean that you're never far from gorgeous scenery, and thanks to the prime beachfront location, you'll be feeling the sand between your toes in no time. The lagoon-style pool at the centre of the resort is the perfect place to cool off, and even to grab a signature cocktail from the swim-up bar. Three restaurants provide a range of options on-site, with Rodney Bay just a short trip away for those who wish to venture a little further. Spacious suites come as standard here, with huge, comfortable beds, perfect to sink into after a sunny St Lucia day. 

Amenities

  • Bar
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant
  • Safety Deposit Box
  • Spa
  • Swimming Pool
  • Beachfront location
  • Close to Beach

Where is it

In a prime location on Reduit Beach, close to the town of Rodney Bay. Transfer time from Hewanorra International Airport: 90 minutes.

Hotel information

All rooms offer air conditioning, high thread-count sheets, a mini fridge, an in-room safe, cable TV, rain shower, and complimentary WiFi.

Deluxe Junior Suite rooms offer sweeping views of the lush gardens, with a furnished patio, and 1 x king-size bed or 2 x twin beds, sleeping a maximum of 3 adults, or 2 adults and 2 children.

All Inclusive

Inclusive of:

  • Full buffet breakfast
  • A la carte lunch
  • Bar snacks
  • Afternoon tea
  • A la carte dinner at L'Epicure
  • Upgraded dining experience at the hotel's signature a la carte fine dining restaurant Chic, once per week (minimum 3 night stay)
  • House brand beverages served by the glass
  • A selection of non-motorised water sports at sister property, Starfish St Lucia
  • Taxes and gratuities

Deluxe Junior Suite Ocean View rooms offer panoramic views of Rodney Bay from the balcony, and 1 x king-size or 2 x twin beds, sleeping a maximum of 3 adults, or 2 adults and 2 children.

Deluxe Junior Suite Ocean Front rooms offer guests direct access to Reduit Beach, and stunning views of Rodney Bay. 1 x king-size bed or 2 x twin beds, sleeping a maximum of 3 adults, or 2 adults and 2 children.

Premium Junior Suites are spacious, with views over Rodney Bay and Reduit Beach from the large terrace, which is equipped with comfortable sun loungers. Each suite features 1 x king-size bed, or 1 x king-size bed and 1 x rollaway bed for an extra guest, sleeping a maximum of 3 adults or 2 adults and 2 children.

Presidential Suites are fully equipped for maximum relaxation, with a stocked minibar, hot tub on the private terrace, and views over the sparkling bay. With 1 x king-size bed or 1 x king-size bed and 1 x rollaway bed for an extra guest, sleeping a maximum of 2 adults and 2 children.

L'Epicure & Terrace (elegant, open-air restaurant with panoramic beach views), Chic (fine dining, open for dinner), La Mirage Bar (swim-up pool bar), Le Mistral Lounge (casual bites, nightly entertainment and delicious cocktails), Mahi's (fish and chips on the edge of the beach).

Curved outdoor pool, with swim-up bar. Spa* offering a range of treatments. Fitness centre. Live entertainment at Le Mistral lounge. Activities such as horseback riding*, water skiing* and sailing* can be booked before travel or upon arrival. Non-motorised water sports* are available at sister property, Starfish St Lucia. 

Free WiFi. Safety deposit box in room.

*Denotes local charge.


Dress Code for Restaurants

Daytime - resort casual, with shorts, tank tops and sleeveless shirts permitted. Bathing suits, wet clothes and cut-off shirt / shorts are not permitted. 

Evening - gentlemen to wear long pants, closed-toe shoes and collared shirts. Women to wear dresses, skirts, capri pants. No baseball caps, tank tops, flip flips, sports shorts, camouflage shorts and sleeveless shirts.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (602)
  • Very good (360)
  • Average (106)
  • Poor (52)
  • Terrible (51)
Image of the Tripadvisor rating Paradise but let down by lack of investment

May 18, 2022 SandraW58 London, United Kingdom

Just back from a 14 day stay. Not my first time at this hotel and have been holidaying in St L for a good number of years having stayed in multiple hotels. Like many of the other reviews best thing about Mystique is its staff and their commitment to providing the best customer experience. Nothing is too much effort and always delivered with a… Read more
Just back from a 14 day stay. Not my first time at this hotel and have been holidaying in St L for a good number of years having stayed in multiple hotels. Like many of the other reviews best thing about Mystique is its staff and their commitment to providing the best customer experience. Nothing is too much effort and always delivered with a smile. I want to send a big shoutout to all the staff but particularly Mathalina in the restaurant and Kimberley at the pool bar who were exceptional, always going the extra mile. Also to Jennifer guest relations manager who had the difficult job of dealing with a number of customer complaints including mine. The main issue here is the lack of investment being out of the control of the operational staff. The hotel is now dated and tired and I requested a room change due to stained furniture with poor fixtures and fittings particularly to the bathroom. Jennifer was very accommodating in trying to find me a better room and it seems some of the bathrooms have been renovated but to an open plan specification which was not suitable. She managed to find me another room where the standard and quality were better but sadly most of the holiday we had NO hot water to the shower. I could not be bothered to keep complaining so made do with cold showers. Jennifer was patient and understanding and most of her interactions I observed were empathetic and respectful. She is an asset to the Mystique brand. The grounds were kept impeccable. The beach furniture needs replacing. Half the chairs were broken and very uncomfortable. Need to invest in better quality cushioned and more of them to ensure all guests have access. The covid measure in place were re-assuring and I felt safe. The food had good days and average days. Local food GREAT and also a range of other options all fresh and enough of a variety for all palates. Though became a bit repetitive. My opinion breakfasts were the best, the Chic al la carte restaurant was nice for the fine dining experience but often did not have choices on the menu. Room service was hit and miss whist fairly clean several occasions we were left no drinking water, no towels, no loo tools and had to chase several times to get these replenished. Pool is well maintained and clean. These loungers were very nice luxurious and comfortable but always a scramble to get them. Plenty of beach towels available. Entertainment was average with a mixture of evening events; fire eating; cocktail evening, disco and lounge singers. Probably need to revise the day time entertainment to encourage wider participation. Overall, the hotel has potential to be AMAZING as its in a prime central location, beach front with fabulous views and has the foundations in place. Would I stay here again yes I probably would. I had a wonderful holiday despite the hitches but feel I got value for money. Read less
Image of the Tripadvisor rating what a shame

May 17, 2022 shola s London, United Kingdom

This hotel has the potential to be a great hotel, as it is in a prime spot on the popular Reduit beach in st Lucia. The jewel in the crown is it's staff members. They are absolutely amazing, you can see the pride they take in their jobs at the same time the struggle of dealing with staff shortages, limited resources and outdated environment...They… Read more
This hotel has the potential to be a great hotel, as it is in a prime spot on the popular Reduit beach in st Lucia. The jewel in the crown is it's staff members. They are absolutely amazing, you can see the pride they take in their jobs at the same time the struggle of dealing with staff shortages, limited resources and outdated environment...They deserve a medal for their enthusiasm....which was a point of discussion with other guests in the hotel. The food was okay and mediocre sometimes lacking in lustre, you can tell the chefs are trying so hard not to repeat whatever cuisines that they were planning to serve, but after eating the food for 10 days, boredom sets in. The chik restaurant was just as bad the food was so so and it was the same menu that was produced with the same dish out of stock(re print the menu). All in all...there was something for one to eat, you certainly wont starve. The room..........beautiful design and outlay, comfortable bed and a very spacious bathroom but every furniture in the room was either old or falling apart, i was too afraid to open another draw after the first two fell apart, the shower head was sticking out, the volume of water had a mind of it's own, the volume of water coming out depends on what time of the day you take a shower, in saying that the cleaner was on point. she came everyday to do the cleaning and boy can she clean. Another thing were the sun loungers, they have seen better days, they look dated and dirty, the metal bar across the chairs digs into your back, i ended up having a slight backache............they all needed to be replaced pronto. Entertainment.........Monday night was off the hook, the DJ was quite good, the other night were not my cup of tea but it looks like people were having a good time. The lady heading the vibes team needs to be trained somewhat, though she is a lovely lady, she needs to be trained to read the crowd and know when to give people their quiet time in the day, as not everyone wants to hear a booming voice through the microphone after a big lunch trying to catch 40 winks on the beach/by the pool. All in all it was an acceptable holiday, which i enjoyed but i cant help but feel i payed too much for what i got. Read less
Image of the Tripadvisor rating Lovely stay, don’t let the run down facilities put you off, just don’t expect 5 star

May 15, 2022 chrissnowdon London, United Kingdom

Positive - Staff, amazing, lovely people special shout out to Troy behind the bar for getting me very drunk several times over Location, right on the beach so you can have the best of both worlds between pool and beach, hotel feels very secure so no worries about leaving bags around on loungers while your in the pool. Town is a short 5 min walk… Read more
Positive - Staff, amazing, lovely people special shout out to Troy behind the bar for getting me very drunk several times over Location, right on the beach so you can have the best of both worlds between pool and beach, hotel feels very secure so no worries about leaving bags around on loungers while your in the pool. Town is a short 5 min walk where there’s loads of nice restaurants if you fancy a change from the food at the hotel All inclusive - really does mean all inclusive, cocktails in particular are very good and very strong. The breakfast, lunches and snack bar options were also great. We didn’t have dinner as wanted to get out and about but general consensus from other guests it’s just the food from lunch re- heated! We did try the chic restaurant where you have to book, it was fine but it smells like an old peoples home. Wi - FI absolutely awful but a positive if you want to avoid what’s going on back home Pool bar - not many places on this budget have such a good swim up bar, lost a few afternoons hanging out there Negatives - Facilities, like every negative review this hotel is so old and tired, dining room feels old and the pool although nice the paint is peeling away, the rooms are lovely and big and air con works great but everything feels old and not particularly clean - bathroom was cleaned to a hostel level. Our key card stopped working with 3 days to go and they never fixed it, which was a pain having to explain the problem every day. They stopped providing bottles of water for the room and told us that there was a shortage and to use the tap - Genuinely so much easier to get a rum and coke than it was to get bottled water for the entire stay. The wi-fi is awful. However if all these things were better the price would be double and we wouldn’t be able to afford it so you have to take the rough with the smooth. Most guests take the problems they have had in good humour - and it’s a good talking point at the swim up bar! Read less
Image of the Tripadvisor rating Staff and Location let down by poorly maintained rooms

May 15, 2022 X6395DWalang Derby, United Kingdom

First I'd like to say that the location and staff made for probably one of the best holidays we've had. The beachfront location and the views at sunset are breathtaking. The staff were exceptional, friendly and helpful, Christel who works on the main reception is very helpful and nothing was ever too much trouble. The bar staff in the pool bar and… Read more
First I'd like to say that the location and staff made for probably one of the best holidays we've had. The beachfront location and the views at sunset are breathtaking. The staff were exceptional, friendly and helpful, Christel who works on the main reception is very helpful and nothing was ever too much trouble. The bar staff in the pool bar and evening bar were also fantastic and you get a real feel that you are part of their family. The house cleaning staff did a fantastic job every day. The rooms are spacious and generally comfortable. Now, onto some negatives. Rooms: The rooms are looking very tired, not majorly but things that should take a reasonable DIYer about 10 minutes to fix are not maintained. Strip lights in the bathroom were not working and should be replaced. Shower fitments were hanging off the wall. The sliding door that doubles as both the toilet and shower door slides open when using the toilet. One of the sink basins had a large crack in it and needed replacing. Whilst coffee was provided in the room this was in the way of a coffee filter bag, excellent if you have a coffee machine, pretty useless with just a kettle. We spoke to other residents who had one or the other, but few with both. Typically if guests wanted teas they had a coffee machine and if they wanted coffee they ended up with a kettle. The curtains didnt close properly which was fine if you like to rise early to sunlight flooding into the room at 5:30, We mentioned some of these to the staff and whilst helpful at reception nothing was done, to be honest it felt like first world problems and it didnt detract majorly from our stay. Entertainment: The pool side entertainment and early evening music didnt seem to reflect the customer base for the hotel, unless you were into gangster rap of course. The evening entertainment was not too bad although they seem to have a set playlist no matter what type of band or disco it was. Food: There is a wide selection and whilst i realise its difficult to cater for so many guests in a buffet style i was concerned that the same ingredients were re-used and reheated for several meals. Cooked roast chicken whilst nice on the night often found its way to salad the next day and sometimes the day after. I was disappointed that there were not more Caribbean dishes available to try to give and more authentic reflection of the local food. Loungers and Umbrellas: I expect that as a reader you'll be familiar with the 6am strategic towel run at lesser locations, I didnt not expect this to be needed at a hotel with a 4.5 star rating. Often if you slept late there were no loungers left by 7am and the same on the beach front. Whilst there are supposed rules on this they were never enforced. There are not enough umbrellas to provide welcome shade if you are lucky enough to secure a lounger. During our stay the wind was constant which meant if you had no shade getting badly sunburned was almost a given. Beach sellers: On the beach you do get pestered a little with individuals peddling everything from bowls and bead jewellery to drugs. We know the hotel took steps to stop this and that the beach sellers do have to make a living in an otherwise high poverty area , however the sale of drugs should be a police matter and should be addressed. Summary: Whilst these were mainly minor issues they did provide a major talking point amongst guests and did leave a little sour note on the overall experience. Read less
Image of the Tripadvisor rating High Quality Staff

May 13, 2022 196msp

I stayed at the hotel recently. The staff Terry, Nigel, Christal, Marthanne and Brian were fabulous. Great family like environment because of them. I had a few issues with my room, Brian and Christal made sure I got a new room with less issues. Terry super helpful. Nigel and Marthanne made me feel like family. The hotel is in need of repairs, if… Read more
I stayed at the hotel recently. The staff Terry, Nigel, Christal, Marthanne and Brian were fabulous. Great family like environment because of them. I had a few issues with my room, Brian and Christal made sure I got a new room with less issues. Terry super helpful. Nigel and Marthanne made me feel like family. The hotel is in need of repairs, if the basic things were addressed it would be a much sweeter stay,. Its right on the beach. The hotel does not reflect the great staff. Shame on Marriott for not doing better. The condition of my first room are easy surface fixes. SHAME. Ants were all over the dresser when i woke up and in the toilet area, and the shower made a big big lake of water in the bathroom when I showered. The TV's did not work either. SHAME--The Staff makes the hotel and the stay worth it.(THE WHOLE STAFF) And shame on the nurse for charging $100 US money and not taking credit or debit cards. I went to a clinic and paid with my debit card $22 US. Bless up to the STAFF! Read less