In a land of magic, everybody should be able to make the most of the action and adventure to be had. Don’t hold back on seeing the world — whatever you need to make your dream holiday a reality, we’re here to help. From assistance in the parks to help getting around on the road, we’ve got the options to help you access Orlando.
Theme park accessibility and safety
Help is at hand at all the theme parks in Orlando. You’ll find essential ride guidance and safety information at the entrance to all the attractions. You’ll be able to see any height or health restrictions and safety considerations in place to help you make an informed decision on whether it’s suitable, comfortable and safe for you to ride.
Please do not hesitate to contact our Special Assistance team by e-mail special.assistance@virginholidays.comfor any additional infomation before you travel.
Universal Orlando Resort
Universal Orlando Resort offers the below services for guests who may require additional assistance while visiting their parks.
Universal Studios Disability Pass available at Universal Studios and Islands of Adventure from Guest Services (Volcano Bay uses the virtual queuing system instead)
Rider’s Guide at Guest Services
Services for guests who are deaf or hard of hearing
Services for guests using wheelchairs
Precautions and guidelines for guests with prosthetic limbs
Precautions and guidelines for guests using oxygen tanks
Walt Disney World Resort has an extensive range of services available to all guests, ensuring that every visitor to their parks has a memorable and magical time.
Disney Disability Pass available from Guest Relations in the park(s)
Wheelchairs and mobility scooters at Walt Disney World*
Freedom to explore, shop or visit the vast array of attractions on offer in Orlando, we’ve got it covered*. Rent a wheelchair accessible vehicle with ramped access and tie downs for all or part of your vacation, delivered to the airport or your hotel, you choose, after all it’s your holiday! Included with your rental you'll receive one on one training on how to use the equipment and support from our supplier in resort.
*Currently only available in Orlando. Insurance is not included.
Delivery/Collection
Our supplier can deliver and collect from Orlando international Airport OR your Orlando area hotel.
They offer a personal delivery service and will contact you prior to leaving the UK to let you know who your driver will be, their contact number and where to meet.
Rental Age
You must be a minimum age of 21 to be able to rent with a valid driver’s licence.
Mileage Allowance
Reservations include 150 miles per day as standard.
Fuel
The rentals come with a full tank of fuel and are to be returned full.
Breakdown Cover
Included with every rental. Includes emergency wheelchair passenger transportation, lift and ramp emergency repair, wheelchair and scooter assist, towing, battery service, flat tire assistance, lost key or lock out assistance, out of fuel
Disability Badge
Florida Department of Highway Safety & Motor Vehicles link confirms that visitors can use their own UK disability badges providing it has the internationally recognised wheelchair symbol.
Range of choice
We offer a 6 seat and 8 seat, fully air conditioned van options. You can also choose to add GPS
If you’re looking for Orlando wheelchair transportation (including wheelchair van rental), need a mobility scooter in Florida, or just want more information about Florida accessibility, let us know and we can help you out.
Airport assistance
You can book any airport assistance you might need when arriving in Florida through Virgin Atlantic or the airline you’re flying with. While we aren’t able to do this directly for you, making sure you have a stress-free experience is important to us. We can point you in the right direction with an airline’s contact details, who will be happy to discuss your needs at both the airport and during your flight. Make sure you contact them as soon as possible, as different airlines have different assistance measures and procedures in place, so to avoid any disappointment, do get in touch ahead of your flight so they can have everything ready for your departure and your arrival in Florida.
Arriving in Orlando
As we are aware that not all disabilities are visible, we would suggest that any disabled customers arriving into Orlando have a completed disability notification card on them to present to customs and immigration upon arrival. Security and immigration lines in the USA are manned by TSA agents, showing this card to any TSA agent will ensure your arrival process into Orlando is as smooth as can be.
*Please note: not all of our villas and homes in Orlando are suitable for those with walking difficulties. Walk-in showers and single storey homes are on a request only basis. At this present time, we are unable to guarantee any special requests relating to accessibility.
We can look after all of your mobility and medical requirements should you need anything whilst in resort
Cognitive/ Visual/ Hearing Impaired Assistance
Adapted van hire**
Wheelchair accessible transfers**
Airport and Airline Assistance
Wide choice of accommodation
Hand controls**
Medical and mobility equipment hire**
If you have any specific dietary needs or severe allergies please contact us to discuss
**Available at select destinations, subject to availability and an additional charge.
Your holiday is protected
Our people on the ground know how to look after you – and they do. Nothing is more important to us than your holiday happiness and safety. So we make sure our hotel partners are up to scratch.
And, as you’d expect, we’re ATOL and ABTA bonded.