Casa Marina Resort & Beach Club, Waldorf Astoria

Key West, Florida Keys

The hotel

Opened New Year's Eve 1920, Casa Marina Resort is Key West’s original grand resort! After a $45 million dollar renovation, Casa Marina became part of the Waldorf Astoria Hotels and Resorts. Boasting a dramatic 'water walk' that leads to the resort's two largest swimming pools and the largest private beach in Key West, Casa Marina Resort is a tranquil oasis close enough to the action of Duval Street. Offered on-site is a booking centre for world-class diving, fishing and boating. Casa Marina also has the largest fitness facility in Key West, allowing you to work off those holiday indulgences! Guest rooms at Casa Marina Resort are contemporary in style with whitewashed walls, textured tile floors and dark tropical hardwoods — a great place to retire to at the end of a busy day seeing the sights. For dining the hotel’s Sun Sun restaurant and bar, an open-air wood pavilion overlooking the pools and beach, great for those seeking a casual atmosphere and plenty of that Floridian sun!! And as if all this wasn't enough, you can take advantage of the facilities at the sister property, The Reach, a Waldorf Astoria Resort, one block away.

Amenities

  • Bar
  • Babysitting service
  • Room Service
  • Safety Deposit Box
  • Wheelchair access
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to Beach
  • Tennis
  • Bicycle Rental
  • Restaurant

Where is it

Overlooking a private stretch of beach on Key West’s south shore, less than 1 mile from the shopping, dining and nightclubs of Duval Street.

Hotel information

311 rooms on 4 floors. All with air-conditioning, cable TV, telephone, high-speed Internet access, mini-fridge, Nespresso® machines, safe, alarm/clock radio, iron and board, and hairdryer. Guest Rooms are situated through the resort and convenient to the tropical pools and private beach, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Ocean View with Balcony Rooms, located in the west wing, offer a private balcony with views of the beach or swimming pool, sleeping maximum 2 adults.

1-Bedroom Suites with Balcony, located in the exclusive suite building steps from the private beach and pools, with separate bedroom with 1 king-size bed, living room with sleeper sofa, sleeping maximum 4 adults or 2 adults and 2 children. Balconies overlook Key West's quaint neighbourhood (not the ocean or swimming pools).

Valet parking $35 plus tax per day (payable locally, subject to change).

Flagler's Ballroom & Terrace (breakfast), Sun Sun (al-fresco dining, lunch and dinner), Rambler Lounge, Rambler’s Provisions Company (light fare throughout the day), Spencer's By The Sea (next door at sister property, The Reach, serving steak and seafood).

2 ocean view swimming pools, offshore deck, fitness centre, Spa Al Mare* offering beachside massages and beauty treatments. Water sports including Hobie Cats*, parasailing*, diving* and snorkelling*, boating* and fishing*. Bicycles*. Guests have full use of the facilities at the sister property, The Reach; any additional charges incurred can be charged to your room.

24-hour front desk. Limited room service*. Laundry/dry-cleaning service*. Babysitting* (on request). Gift shop. Complimentary WiFi in public areas and guestrooms included within resort fee.

This hotel has a resort fee of $45 plus tax per room, per day (payable locally, subject to change).

Resort fee includes use of the following amenities - Key Lime welcome drink - In-room Nespresso coffee machine - US domestic phone calls up to 30 minutes - Daily newspaper - Pool and beach services including, chairs, towels, umbrellas, beach hammocks, personalised beach attendant service - Access to both Casa Marina and the Reach Resort amenities including fitness centre, beach volleyball, giant chess board, bocce court, outdoor pool table, pool toys, fishing pier access and reciprocal resort charging privileges. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

4 nights 30 Mar–03 Apr '18.

*Denotes local charge.



Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3879)
  • Very good (1951)
  • Average (1244)
  • Poor (747)
  • Terrible (650)
Image of the Tripadvisor rating No Way Hilton’s Luxury Brand “Waldorf Astoria” more like Cheap Motel - $

Jul 20, 2019 map1294 Cupertino, California

As you see from attached. We were placed in some old part of the building that Waldorf must have (all I can think of) purchased old Motel and just did a bolt on to the Original Waldorf. Don't get me wrong, I am sure the Original part maybe nice (doubt it but not as bad as the bolt on), which I can see from other customer Pic’s. but this is not… Read more
As you see from attached. We were placed in some old part of the building that Waldorf must have (all I can think of) purchased old Motel and just did a bolt on to the Original Waldorf. Don't get me wrong, I am sure the Original part maybe nice (doubt it but not as bad as the bolt on), which I can see from other customer Pic’s. but this is not what they gave me. And what's worse is all the linen and towel, that is used for rooms is kept outside. It is a true shame this resort is earns less then 1-star rating on my behalf. I have stayed at lots of Hilton properties and this I must say is the far worst and for what they charge $$$$. The "luxury" Brand as Hilton calls it is "NOT” has completely deteriorated. The room was just appalling. There was a dirty, stained towel on the floor, the furniture was FULL of nicks. There was dust/visible mold. The prices they charge merit the rooms be in pristine condition, especially carrying the Waldorf logo. And me talking to both Snr. Front Desk management Melisa is the worst (lied on many occasions and I called her out). Ana is also same. Melisa was the one checked me in, and said I booked King. I said no, there must be some mistake, I booked two beds. and I am sure this is when she changed me and also, I strongly believe she racially profiled and put me in the worst room initially 409 and I had to call her. After two attempts she moved us to 421 not any better, but at least the shower worked here. As I recall Hilton has inspections and so my question how does this so called "Luxury" brand pass the inspection. I hope Corporate looks at this review and fire Anna and GM. These people are not doing their job. Two days we had no Housekeeping they come knocking on the door 8:30am. People are on Vacation; this is not business Hotel. And after that they never come back. Hope someone can seriously look at this Hotel from overall prospective and awaiting some positive response and comp. Mr. John Trovato as Managing Director of both the historic Casa Marina Resort and The Reach, in Key West, Florida. You need to really think about your management. Also, Taj Bhandal - Complex Director of Front Office needs to check on employees like Melisa (who are really great at zero customer service and off course the untruth they speak). Read less
Image of the Tripadvisor rating This is not Waldorf Astoria quality HORRIBLE HOTEL

Jul 20, 2019 FamilyVacationx4

We have had reservations to stay at this hotel two times. Last summer we were initially placed in the “west wing”. Immediately upon arrival, the room was filthy. The floor was so dirty that when I used a white washcloth to wipe up some spilled water, the washcloth became black. My husband took the washcloth to the front desk and complained about… Read more
We have had reservations to stay at this hotel two times. Last summer we were initially placed in the “west wing”. Immediately upon arrival, the room was filthy. The floor was so dirty that when I used a white washcloth to wipe up some spilled water, the washcloth became black. My husband took the washcloth to the front desk and complained about the unsatisfactory condition of the room. We were placed in a room in the main building. The room was old but much better. The cleanliness was somewhat improved and we enjoyed the remainder of our stay. We made a 2nd reservation at the Casa Marina Waldorf for July 2019. We made the reservation several months in advance and made a specific request with a hotel manager that we did not want to be in the “west wing” but wanted a room in the main building. My husband is a Hilton Honors Lifetime Diamond member. This status is only earned after staying in Hilton hotels over 1000 nights. That means my husband has stayed over 1000 nights in a Hilton brand hotel. It also means he has a specific profile and has earned the right to be treated with the utmost level of customer service at a Hilton property. Regardless, we were placed in a handicapped accessible room (not needed) next to the elevator and across from the ice machine. So, a reservation made months in advance by a Hilton Honors lifetime diamond member who is a return customer, is given one of the worst possible rooms in the main building. When we complained about the room we were given no workable solution by the hotel manager. The reception clerk basically walked away, the manager never spoke to us, and the young man who tried to help resolve the situation was unable to provide us with an acceptable room. We had to leave the property. NOT THE WAY TO START A KEY WEST VACATION! BOTTOM LINE: THIS HOTEL IS DIRTY WITH TERRIBLE MANAGEMENT AND CUSTOMER SERVICE!! THE WEST WING SHOULD BE BULLDOZED! If you still want to try it, insist on the main building and insist to not be in a handicapped room next to the elevator and ice machine. Then call multiple times to confirm your requests are being honored. If you get there and have a problem, the managers don’t have the professionalism to come out of their office and talk to you, probably because they have so many issues. In the hour in which we stood at the check in desk trying to have our issues resolved, multiple guests came down to complain about the condition of their rooms. This hotel should not be called a Waldorf unless they change their cleanliness and improve their customer service. The Hampton Inn in Port St Lucie, Fl where we stayed the first night of our trip (while in transit) was cleaner than the Casa Marina Waldorf. Read less
Image of the Tripadvisor rating Going Downhill Rapidly & Trying to Relive a Bygone Era

Jul 20, 2019 BANORTHFLORIDA

From what I am told, there is new ownership of this hotel. In my opinion, it is certainly not for the better. Beautiful looking hotel from the outside but with the exception of the pool, that is it on the good side. My suite room was dark and small with the only view to the street. They style of the furnishings in the room were from the 60's… Read more
From what I am told, there is new ownership of this hotel. In my opinion, it is certainly not for the better. Beautiful looking hotel from the outside but with the exception of the pool, that is it on the good side. My suite room was dark and small with the only view to the street. They style of the furnishings in the room were from the 60's or early 70's and had not been replaced since then. Furnishings were old and visibly beat up. Room in general was terrible. These days, hotels offer coffee in the lobby or at a common place for free as much as you want. Not here, $14 for a pot of coffee - are you kidding me? When asked why no free coffee the response was, "We are the Waldorf Astoria" said with a certain amount of snobbery. Wifi was not working when I called the front desk on Friday afternoon. Explanation was "they worked on it today and the contractor went home." Tried again Saturday afternoon, same explanation and will not be fixed today. Looks to me like this place is only concerned with $$ IN but not willing to provide the services of a high class hotel. Will never stay here again. Read less
Image of the Tripadvisor rating Stay Away!

Jul 19, 2019 Block123456

Terrible experience so far. We were greeted yesterday by a rude check in person, brunette female. We called ahead before booking and were told that the beaches were swimable. They clearly are not useable with all the seaweed. The smell of sulfur is so repulsive that we are planning to leave the Resort for the day. We wanted to spend the day by the… Read more
Terrible experience so far. We were greeted yesterday by a rude check in person, brunette female. We called ahead before booking and were told that the beaches were swimable. They clearly are not useable with all the seaweed. The smell of sulfur is so repulsive that we are planning to leave the Resort for the day. We wanted to spend the day by the pool. This morning we were told that my son would eat for free as 12 and under. The manager was covering for hostess. Waiter told us that it's not true. $32 for a buffet is offensive imo but besides the point. Talked with front desk person about options. He went to talk with the Manager, Ana Medrano, in back. Ana would not even bother to take the time to come to talk with us. Staff is indifferent at best. Look for other options. This is not what we were expecting at this price point and from a Waldorf Astoria. Read less
Image of the Tripadvisor rating Casa Marina

Jul 19, 2019 mabwell

Hotel is a great location and large beautiful property. Unfortunately the beach and ocean were useless due to the South winds blowing up extreme seaweed and odor to go with it. Very disappointing but not the fault of the hotel. However, zero mention of it prior to or during check in. The adult pool is in need a major repairs as the tile is… Read more
Hotel is a great location and large beautiful property. Unfortunately the beach and ocean were useless due to the South winds blowing up extreme seaweed and odor to go with it. Very disappointing but not the fault of the hotel. However, zero mention of it prior to or during check in. The adult pool is in need a major repairs as the tile is crumbling around the entire pool. Not what you would expect from a "Waldorf Astoria". We reserved oceanfront balcony and got a room that oversaw the water sport area with the jet skis, not a great view. No hotel transfer provided, nor a shuttle to and from downtown. Carpet in hallway of our room was pulling up and in need of replacement and concrete on the building fascia was crumbling and also needs repairs. Read less