Casa Marina Resort & Beach Club, Waldorf Astoria

Key West, Florida Keys

The hotel

Opened New Year's Eve 1920, Casa Marina Resort is Key West’s original grand resort! After a $45 million dollar renovation, Casa Marina became part of the Waldorf Astoria Hotels and Resorts. Boasting a dramatic 'water walk' that leads to the resort's two largest swimming pools and the largest private beach in Key West, Casa Marina Resort is a tranquil oasis close enough to the action of Duval Street. Offered on-site is a booking centre for world-class diving, fishing and boating. Casa Marina also has the largest fitness facility in Key West, allowing you to work off those holiday indulgences! Guest rooms at Casa Marina Resort are contemporary in style with whitewashed walls, textured tile floors and dark tropical hardwoods — a great place to retire to at the end of a busy day seeing the sights. For dining the hotel’s Sun Sun restaurant and bar, an open-air wood pavilion overlooking the pools and beach, great for those seeking a casual atmosphere and plenty of that Floridian sun!! And as if all this wasn't enough, you can take advantage of the facilities at the sister property, The Reach, a Waldorf Astoria Resort, one block away.

Amenities

  • Bar
  • Babysitting service
  • Room Service
  • Safety Deposit Box
  • Wheelchair access
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to Beach
  • Tennis
  • Bicycle Rental
  • Restaurant

Where is it

Overlooking a private stretch of beach on Key West’s south shore, less than 1 mile from the shopping, dining and nightclubs of Duval Street.

Hotel information

311 rooms on 4 floors. All with air-conditioning, cable TV, telephone, high-speed Internet access, mini-fridge, Nespresso® machines, safe, alarm/clock radio, iron and board, and hairdryer. Guest Rooms are situated through the resort and convenient to the tropical pools and private beach, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Ocean View with Balcony Rooms, located in the west wing, offer a private balcony with views of the beach or swimming pool, sleeping maximum 2 adults.

1-Bedroom Suites with Balcony, located in the exclusive suite building steps from the private beach and pools, with separate bedroom with 1 king-size bed, living room with sleeper sofa, sleeping maximum 4 adults or 2 adults and 2 children. Balconies overlook Key West's quaint neighbourhood (not the ocean or swimming pools).

Valet parking $35 plus tax per day (payable locally, subject to change).

Flagler's Ballroom & Terrace (breakfast), Sun Sun (al-fresco dining, lunch and dinner), Rambler Lounge, Rambler’s Provisions Company (light fare throughout the day), Spencer's By The Sea (next door at sister property, The Reach, serving steak and seafood).

2 ocean view swimming pools, offshore deck, fitness centre, Spa Al Mare* offering beachside massages and beauty treatments. Water sports including Hobie Cats*, parasailing*, diving* and snorkelling*, boating* and fishing*. Bicycles*. Guests have full use of the facilities at the sister property, The Reach; any additional charges incurred can be charged to your room.

24-hour front desk. Limited room service*. Laundry/dry-cleaning service*. Babysitting* (on request). Gift shop. Complimentary WiFi in public areas and guestrooms included within resort fee.

This hotel has a resort fee of $45 plus tax per room, per day (payable locally, subject to change).

Resort fee includes use of the following amenities - Key Lime welcome drink - In-room Nespresso coffee machine - US domestic phone calls up to 30 minutes - Daily newspaper - Pool and beach services including, chairs, towels, umbrellas, beach hammocks, personalised beach attendant service - Access to both Casa Marina and the Reach Resort amenities including fitness centre, beach volleyball, giant chess board, bocce court, outdoor pool table, pool toys, fishing pier access and reciprocal resort charging privileges. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

4 nights 30 Mar–03 Apr '18.

*Denotes local charge.



Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4019)
  • Very good (2046)
  • Average (1391)
  • Poor (946)
  • Terrible (954)
Image of the Tripadvisor rating Save your money. This hotel was no better than a Motel 6

Aug 4, 2021 Gatorrx98 Jacksonville, Florida

Rooms were in poor condition, staff was very indifferent to rude. Honestly the worst Hilton properties stay I’ve ever experienced experienced. Location was fantastic, value for the money was poor. Very disappointing knowing that it is a Waldorf property.
Image of the Tripadvisor rating Nasty Gross & Terrible

Aug 3, 2021 R9319LYryanm

Not worth it. “Resort” funny joke. Couldn’t clean our room the entire stay, rooms are dirty, old and nasty. There has been some room service plates with rotting food sitting outside an adjacent room... going on 2+ days now. We arrived at noon... and took them 4 hours to get a room ready. No bathroom by the pools... so what do you think that… Read more
Not worth it. “Resort” funny joke. Couldn’t clean our room the entire stay, rooms are dirty, old and nasty. There has been some room service plates with rotting food sitting outside an adjacent room... going on 2+ days now. We arrived at noon... and took them 4 hours to get a room ready. No bathroom by the pools... so what do you think that incentivizes? Food was bad. Bartenders are bad. Service is bad. To sum it up.... this thing is gross and not even close to worth it. Don’t trust the trip advisor reviews. Terrible. Read less
Image of the Tripadvisor rating felt like we were sleeping in some one's wet basement

Aug 3, 2021 rfox2021

The view was to die for but we thought we were going too since the room smelled so musty. Was worried that there was mold behind the walls. The bed was wet and we asked for a new mattress and pillows to no avail. Besides that the service was good, not great but the view and location are awesome.
Image of the Tripadvisor rating I thought Waldorf Astoria meant quality!

Aug 2, 2021 Phillytraveler1980 Vanderbilt Beach, Florida

We booked a suite at the Hilton Honors rate, we were then charged $500 more a night on the final bill . Also when we arrived they said they would call us when the room was ready but that never happened. We got passed the dirty tub, did not mind the poor mini bar( there was not one), or the lack of in room info and in room dining menu. Gift shop… Read more
We booked a suite at the Hilton Honors rate, we were then charged $500 more a night on the final bill . Also when we arrived they said they would call us when the room was ready but that never happened. We got passed the dirty tub, did not mind the poor mini bar( there was not one), or the lack of in room info and in room dining menu. Gift shop was only open 10-5. However the overcharge was the deal breaker. I spoke with the front desk and was told it was just an over sight. I explained that that's a big oopsie and our neighboring room also had 3 full smelly trash bags in the hall for the whole stay. He told me I should have called the desk to get it removed( It was not our trash). I did not know I was managing his cleaning staff that weekend. He also only gave us about $100 of our $150 room credit as it is supposed to be billed over 3 days not over 2. I carry a Hilton amex and this might be a reason to part ways with this hotel group. 2 stars, and that might be too much. Read less
Image of the Tripadvisor rating Worst customer service and sanitation in the industry

Aug 2, 2021 sadiaromero

Customer service and sanitation were the worst I have encountered in the hotel industry. They rented our room to another guests that arrived while we were having an intimate moment. The bathroom was so disgusting that I even took pictures of it, we ended up showering with our beach sandals on to not get an infection. We left the hotel on Sunday… Read more
Customer service and sanitation were the worst I have encountered in the hotel industry. They rented our room to another guests that arrived while we were having an intimate moment. The bathroom was so disgusting that I even took pictures of it, we ended up showering with our beach sandals on to not get an infection. We left the hotel on Sunday morning and I still have itching in my whole body and my husband bad stomach ache. Worst experience ever. Read less