Casa Marina Resort & Beach Club, Waldorf Astoria

Key West, Florida Keys

The hotel

Opened New Year's Eve 1920, Casa Marina Resort is Key West’s original grand resort! After a $45 million dollar renovation, Casa Marina became part of the Waldorf Astoria Hotels and Resorts. Boasting a dramatic 'water walk' that leads to the resort's two largest swimming pools and the largest private beach in Key West, Casa Marina Resort is a tranquil oasis close enough to the action of Duval Street. Offered on-site is a booking centre for world-class diving, fishing and boating. Casa Marina also has the largest fitness facility in Key West, allowing you to work off those holiday indulgences! Guest rooms at Casa Marina Resort are contemporary in style with whitewashed walls, textured tile floors and dark tropical hardwoods — a great place to retire to at the end of a busy day seeing the sights. For dining the hotel’s Sun Sun restaurant and bar, an open-air wood pavilion overlooking the pools and beach, great for those seeking a casual atmosphere and plenty of that Floridian sun!! And as if all this wasn't enough, you can take advantage of the facilities at the sister property, The Reach, a Waldorf Astoria Resort, one block away.

Amenities

  • Bar
  • Babysitting service
  • Room Service
  • Safety Deposit Box
  • Wheelchair access
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to Beach
  • Tennis
  • Bicycle Rental
  • Restaurant

Where is it

Overlooking a private stretch of beach on Key West’s south shore, less than 1 mile from the shopping, dining and nightclubs of Duval Street.

Hotel information

311 rooms on 4 floors. All with air-conditioning, cable TV, telephone, high-speed Internet access, mini-fridge, Nespresso® machines, safe, alarm/clock radio, iron and board, and hairdryer. Guest Rooms are situated through the resort and convenient to the tropical pools and private beach, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Ocean View with Balcony Rooms, located in the west wing, offer a private balcony with views of the beach or swimming pool, sleeping maximum 2 adults.

1-Bedroom Suites with Balcony, located in the exclusive suite building steps from the private beach and pools, with separate bedroom with 1 king-size bed, living room with sleeper sofa, sleeping maximum 4 adults or 2 adults and 2 children. Balconies overlook Key West's quaint neighbourhood (not the ocean or swimming pools).

Valet parking $35 plus tax per day (payable locally, subject to change).

Flagler's Ballroom & Terrace (breakfast), Sun Sun (al-fresco dining, lunch and dinner), Rambler Lounge, Rambler’s Provisions Company (light fare throughout the day), Spencer's By The Sea (next door at sister property, The Reach, serving steak and seafood).

2 ocean view swimming pools, offshore deck, fitness centre, Spa Al Mare* offering beachside massages and beauty treatments. Water sports including Hobie Cats*, parasailing*, diving* and snorkelling*, boating* and fishing*. Bicycles*. Guests have full use of the facilities at the sister property, The Reach; any additional charges incurred can be charged to your room.

24-hour front desk. Limited room service*. Laundry/dry-cleaning service*. Babysitting* (on request). Gift shop. Complimentary WiFi in public areas and guestrooms included within resort fee.

This hotel has a resort fee of $35 plus tax per room, per day (payable locally, subject to change).

Resort fee includes use of the following amenities - Key Lime welcome drink - In-room Nespresso coffee machine - US domestic phone calls up to 30 minutes - Daily newspaper - Pool and beach services including, chairs, towels, umbrellas, beach hammocks, personalised beach attendant service - Access to both Casa Marina and the Reach Resort amenities including fitness centre, beach volleyball, giant chess board, bocce court, outdoor pool table, pool toys, fishing pier access and reciprocal resort charging privileges. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

4 nights 30 Mar–03 Apr '18.

*Denotes local charge.



Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3829)
  • Very good (1925)
  • Average (1202)
  • Poor (704)
  • Terrible (578)
Image of the Tripadvisor rating Birthday Blowout

Mar 25, 2019 steamengine123

After a long flight from Boston and an equally long drive from Miami to Key West we arrived to our anticipated full week's stay at the Waldorf Astoria Casa Marina to find that the very pricey pre-paid luxury room with ocean view and balcony we requested/ were promised over the phone in January in the historical Flagler building for my railroad… Read more
After a long flight from Boston and an equally long drive from Miami to Key West we arrived to our anticipated full week's stay at the Waldorf Astoria Casa Marina to find that the very pricey pre-paid luxury room with ocean view and balcony we requested/ were promised over the phone in January in the historical Flagler building for my railroad enthusiast's husband's birthday was met instead with a run down equivalence of a 1970's motel for $625 + a night (which wasn't even ready when we arrived). It was totally disappointing and completely unacceptable. Exhausted and exasperated my complaints to management were met with a "that's life" attitude. I was ready to demand a full refund and sleep in the car for the night. I cried and complained once more to the concierge who quickly got Jennifer Rubino for us. What a difference! She sprinted into action and made it happen. She gave us a room in the Flagler building. She made every effort to make up for our frustrations with a balloon and birthday treat for my husband, hotel comps. and other niceties to prove she was determined to make it right. Both she and her staff checked in on us. I knew we could finally relax and have the week we planned thanks to Jennifer! She is a super sonic manager and I would never stay here again unless I knew she was in charge. As for this hotel, the breakfast buffet is great and the property is nice. Expresso machine in the room is really nice too. However, there is no jacuzzi/hot tub, or full dinner restaurant on campus. Lobby music is too loud. Not everyone wants dogs (and their fleas) around, especially when they're eating breakfast. There was a dead bird on the pier ALL week. There is no shuttle to downtown/Duval like some other hotels which makes it tiring and hard to go downtown at night. Not what one expects when one hears the name Waldorf Astoria. Oh, and valet left our rental car UNLOCKED the first night there. Again, they made that right which was classy and appreciated, but it's tedious to have to think to double check their work. Jennifer Rubino needs to take over operations! Read less
Image of the Tripadvisor rating Not the hotel you’d expect from Waldorf

Mar 25, 2019 Connector41043292924 New York City, New York

Don’t think you will be going to the Casa Marina of times past. Not a luxury hotel. Horrible, cold rooms that do not reflect what one might think of a Waldorf. Maybe good for a business convention but not a family vacation. Overpriced. Dirty pool. Poor amenities and restaurants. Stay away.
Image of the Tripadvisor rating This is a Waldorf?

Mar 24, 2019 LightPacker251185 Saint Louis, Missouri

Employees had no clue how to do their jobs. The hotel is completely disorganized. There were empty drink glasses all over the lobby and hallways. Our room had broken locks, chipping paint, battered furniture. Claims to have "dining options", but only one sit down dining area after the breakfast buffet. Do not waste your money. There is… Read more
Employees had no clue how to do their jobs. The hotel is completely disorganized. There were empty drink glasses all over the lobby and hallways. Our room had broken locks, chipping paint, battered furniture. Claims to have "dining options", but only one sit down dining area after the breakfast buffet. Do not waste your money. There is clearly lack of communication among Waldorf Astoria corporate, hotel management and its staff. Read less
Image of the Tripadvisor rating Dissatisfied

Mar 24, 2019 Guide47991846384

The rooms were very outdated and small. They tried to make cheap looking repairs to the outdated rooms as well. The service was not good. We had to chase the pool service down. The one night we ask the concierge for recommendations he gave us a restaurant that didn’t even serve what we asked him for. The property outside was well maintained… Read more
The rooms were very outdated and small. They tried to make cheap looking repairs to the outdated rooms as well. The service was not good. We had to chase the pool service down. The one night we ask the concierge for recommendations he gave us a restaurant that didn’t even serve what we asked him for. The property outside was well maintained though. Read less
Image of the Tripadvisor rating You can't go wrong

Mar 23, 2019 rockettravelerchic Denver, Colorado

This hotel is a stunner and the staff was so friendly and personable. Thank you for this luxurious and memorable stay. One recommendation - have dinner on the beach with your feet in the sand. I certainly can't do that at home!