Casa Marina Resort & Beach Club, Waldorf Astoria

Key West, Florida Keys

The hotel

Opened New Year's Eve 1920, Casa Marina Resort is Key West’s original grand resort! After a $45 million dollar renovation, Casa Marina became part of the Waldorf Astoria Hotels and Resorts. Boasting a dramatic 'water walk' that leads to the resort's two largest swimming pools and the largest private beach in Key West, Casa Marina Resort is a tranquil oasis close enough to the action of Duval Street. Offered on-site is a booking centre for world-class diving, fishing and boating. Casa Marina also has the largest fitness facility in Key West, allowing you to work off those holiday indulgences! Guest rooms at Casa Marina Resort are contemporary in style with whitewashed walls, textured tile floors and dark tropical hardwoods — a great place to retire to at the end of a busy day seeing the sights. For dining the hotel’s Sun Sun restaurant and bar, an open-air wood pavilion overlooking the pools and beach, great for those seeking a casual atmosphere and plenty of that Floridian sun!! And as if all this wasn't enough, you can take advantage of the facilities at the sister property, The Reach, a Waldorf Astoria Resort, one block away.

Amenities

  • Bar
  • Babysitting service
  • Room Service
  • Safety Deposit Box
  • Wheelchair access
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to Beach
  • Tennis
  • Bicycle Rental
  • Restaurant

Where is it

Overlooking a private stretch of beach on Key West’s south shore, less than 1 mile from the shopping, dining and nightclubs of Duval Street.

Hotel information

311 rooms on 4 floors. All with air-conditioning, cable TV, telephone, high-speed Internet access, mini-fridge, Nespresso® machines, safe, alarm/clock radio, iron and board, and hairdryer. Guest Rooms are situated through the resort and convenient to the tropical pools and private beach, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Ocean View with Balcony Rooms, located in the west wing, offer a private balcony with views of the beach or swimming pool, sleeping maximum 2 adults.

1-Bedroom Suites with Balcony, located in the exclusive suite building steps from the private beach and pools, with separate bedroom with 1 king-size bed, living room with sleeper sofa, sleeping maximum 4 adults or 2 adults and 2 children. Balconies overlook Key West's quaint neighbourhood (not the ocean or swimming pools).

Valet parking $35 plus tax per day (payable locally, subject to change).

Flagler's Ballroom & Terrace (breakfast), Sun Sun (al-fresco dining, lunch and dinner), Rambler Lounge, Rambler’s Provisions Company (light fare throughout the day), Spencer's By The Sea (next door at sister property, The Reach, serving steak and seafood).

2 ocean view swimming pools, offshore deck, fitness centre, Spa Al Mare* offering beachside massages and beauty treatments. Water sports including Hobie Cats*, parasailing*, diving* and snorkelling*, boating* and fishing*. Bicycles*. Guests have full use of the facilities at the sister property, The Reach; any additional charges incurred can be charged to your room.

24-hour front desk. Limited room service*. Laundry/dry-cleaning service*. Babysitting* (on request). Gift shop. Complimentary WiFi in public areas and guestrooms included within resort fee.

This hotel has a resort fee of $45 plus tax per room, per day (payable locally, subject to change).

Resort fee includes use of the following amenities - Key Lime welcome drink - In-room Nespresso coffee machine - US domestic phone calls up to 30 minutes - Daily newspaper - Pool and beach services including, chairs, towels, umbrellas, beach hammocks, personalised beach attendant service - Access to both Casa Marina and the Reach Resort amenities including fitness centre, beach volleyball, giant chess board, bocce court, outdoor pool table, pool toys, fishing pier access and reciprocal resort charging privileges. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

4 nights 30 Mar–03 Apr '18.

*Denotes local charge.



Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3986)
  • Very good (2020)
  • Average (1353)
  • Poor (892)
  • Terrible (858)
Image of the Tripadvisor rating Do not Stay at this Hotel!

Feb 27, 2021 P1743ADralphk

If you would like to stay at catering hall with blasting music 30 feet from your room, this place for you. There was a wedding party every night over the weekend. Forget your kids going to sleep before 11 pm!!!! Complains and asking front desk to change room AWAY from the craziness is met with attitude and “... you can change hotel...”… Read more
If you would like to stay at catering hall with blasting music 30 feet from your room, this place for you. There was a wedding party every night over the weekend. Forget your kids going to sleep before 11 pm!!!! Complains and asking front desk to change room AWAY from the craziness is met with attitude and “... you can change hotel...” response. Terrible place to stay; hotel is rundown, food at school cafeteria level, rooms more or less “d” class , costumer care non existent. All of this almost at $800 per night !!! I got duped ... if you read this review do not make the same mistake... Read less
Image of the Tripadvisor rating STAY AWAY FROM THIS PLACE!!!!!!!!!!!!

Feb 27, 2021 t555 NY

This is the worst hotel i stayed in my entire life. We paid too much money and i feel like i we are in overpriced prison, literally prison. They have weddings and other parties blasting music 10 feet away from your room, you are tortured with noise. Complaining to managers, for example , desk manager Kenny , won’t do anything. Kenny does not even… Read more
This is the worst hotel i stayed in my entire life. We paid too much money and i feel like i we are in overpriced prison, literally prison. They have weddings and other parties blasting music 10 feet away from your room, you are tortured with noise. Complaining to managers, for example , desk manager Kenny , won’t do anything. Kenny does not even pretend to care. He can’t even leave his little front desk castle to see what problems the hotel might have. Food is disgusting all the way too. Rooms are dirty, beyond dirty, yuck! Hotel is ran down and in desperation of the renovation. I should have stayed in some nameless Motel on the road, would had saved tons of money , had quiet evenings and did not have to eat disgusting tasteless food . STAY AWAY !!!!!!!!! P.S. pool staff was super nice and friendly, the only positive found in this loud prison. Read less
Image of the Tripadvisor rating Holiday Inn at best

Feb 26, 2021 SMBrouss Houston, Texas

Being a resort, my past experience is upscale, lots of activities, and impeccable service and rooms. This fails in every area. We stayed in an oven view suite. It was old, needed an update, rusty, had ants, and the service was awful. Got up and left restaurants twice in our 3-day stay. The place shuts down at 9:30 everywhere at the resort. Was… Read more
Being a resort, my past experience is upscale, lots of activities, and impeccable service and rooms. This fails in every area. We stayed in an oven view suite. It was old, needed an update, rusty, had ants, and the service was awful. Got up and left restaurants twice in our 3-day stay. The place shuts down at 9:30 everywhere at the resort. Was very disappointed. If you are looking for upscale, look again. HIGHLY overpriced! Read less
Image of the Tripadvisor rating Don’t expect a true Waldorf Experience

Feb 25, 2021 marylY3716YG

We stayed at Casa Marina for school vacation week. The grounds and hotel staff were great. The rooms were disappointing. We had a small suite. The kids got the pull out couch in the other room. Our bedroom was fine. Bathroom was not great. Serious plumbing issues-the water seemed to pause when taking a shower...for a second or so, there was no… Read more
We stayed at Casa Marina for school vacation week. The grounds and hotel staff were great. The rooms were disappointing. We had a small suite. The kids got the pull out couch in the other room. Our bedroom was fine. Bathroom was not great. Serious plumbing issues-the water seemed to pause when taking a shower...for a second or so, there was no water! It happened a few times, and it always resolved by itself, so we got used to it. The furniture in the room the kids were in was like something out of an old dilapidated girls scout camp, or your grandparents basement. Everything was very worn down. The couch was revolting-broken cushions/foam and zippers, with stains turned in so guests won’t see them until they take them off to pull out the bed. We also found food from earlier guests in the fridge. The staff were professional, but at times completely overwhelmed. We called for room service one day, and no one answered. The operator said it was because he was out delivering food to folks?! When I did get him on the line he said it was very busy, and would take a while. I got the impression room service was a one-man show. Eventually we got our food, and everyone was very happy. Good things: the location, grounds, pool and staff. Food was pretty good as well. When we ate at the hotel, we either did room svc, or food by the pool. Hotel is showing significant wear and tear, and if you are looking for a typical Waldorf experience- this is clearly not the place for you! My husband really wanted to stay here, so we gave it a shot. Would I do it again? With husband and kids, maybe. We now know what to expect. Kids loved the pool, husband loved the location and beach. But if you’re looking for luxury, definitely look elsewhere. No doubt there are better places to stay. Read less
Image of the Tripadvisor rating Not recommended

Feb 25, 2021 marciba Boston, Massachusetts

Definitely not up to the Waldorf standard. The location is great with restaurants within walking distance and a short uber ride to Duval Street. The pool and beach are nice. But the rooms were lacking from any Waldorf or Hilton we have stayed in previously. We arrived very late at night and the door to our room would not unlock. They switched our… Read more
Definitely not up to the Waldorf standard. The location is great with restaurants within walking distance and a short uber ride to Duval Street. The pool and beach are nice. But the rooms were lacking from any Waldorf or Hilton we have stayed in previously. We arrived very late at night and the door to our room would not unlock. They switched our room and the new room had a dampness to it. The sheets, blankets and towels were slightly damp. We complained and tried to get switched again but the customer service was lacking. After some strong complaining they sent over new towels and bed linens. The next day, we asked again to move rooms and were denied. Told us the hotel was sold out, but this was the third week in December during a pandemic. Not sure I buy that. Read less