Casa Marina Resort & Beach Club, Waldorf Astoria

Key West, Florida Keys

The hotel

Opened New Year's Eve 1920, Casa Marina Resort is Key West’s original grand resort! After a $45 million dollar renovation, Casa Marina became part of the Waldorf Astoria Hotels and Resorts. Boasting a dramatic 'water walk' that leads to the resort's two largest swimming pools and the largest private beach in Key West, Casa Marina Resort is a tranquil oasis close enough to the action of Duval Street. Offered on-site is a booking centre for world-class diving, fishing and boating. Casa Marina also has the largest fitness facility in Key West, allowing you to work off those holiday indulgences! Guest rooms at Casa Marina Resort are contemporary in style with whitewashed walls, textured tile floors and dark tropical hardwoods — a great place to retire to at the end of a busy day seeing the sights. For dining the hotel’s Sun Sun restaurant and bar, an open-air wood pavilion overlooking the pools and beach, great for those seeking a casual atmosphere and plenty of that Floridian sun!! And as if all this wasn't enough, you can take advantage of the facilities at the sister property, The Reach, a Waldorf Astoria Resort, one block away.

Amenities

  • Bar
  • Babysitting service
  • Room Service
  • Safety Deposit Box
  • Wheelchair access
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to Beach
  • Tennis
  • Bicycle Rental
  • Restaurant

Where is it

Overlooking a private stretch of beach on Key West’s south shore, less than 1 mile from the shopping, dining and nightclubs of Duval Street.

Hotel information

311 rooms on 4 floors. All with air-conditioning, cable TV, telephone, high-speed Internet access, mini-fridge, Nespresso® machines, safe, alarm/clock radio, iron and board, and hairdryer. Guest Rooms are situated through the resort and convenient to the tropical pools and private beach, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Ocean View with Balcony Rooms, located in the west wing, offer a private balcony with views of the beach or swimming pool, sleeping maximum 2 adults.

1-Bedroom Suites with Balcony, located in the exclusive suite building steps from the private beach and pools, with separate bedroom with 1 king-size bed, living room with sleeper sofa, sleeping maximum 4 adults or 2 adults and 2 children. Balconies overlook Key West's quaint neighbourhood (not the ocean or swimming pools).

Valet parking $35 plus tax per day (payable locally, subject to change).

Flagler's Ballroom & Terrace (breakfast), Sun Sun (al-fresco dining, lunch and dinner), Rambler Lounge, Rambler’s Provisions Company (light fare throughout the day), Spencer's By The Sea (next door at sister property, The Reach, serving steak and seafood).

2 ocean view swimming pools, offshore deck, fitness centre, Spa Al Mare* offering beachside massages and beauty treatments. Water sports including Hobie Cats*, parasailing*, diving* and snorkelling*, boating* and fishing*. Bicycles*. Guests have full use of the facilities at the sister property, The Reach; any additional charges incurred can be charged to your room.

24-hour front desk. Limited room service*. Laundry/dry-cleaning service*. Babysitting* (on request). Gift shop. Complimentary WiFi in public areas and guestrooms included within resort fee.

This hotel has a resort fee of $45 plus tax per room, per day (payable locally, subject to change).

Resort fee includes use of the following amenities - Key Lime welcome drink - In-room Nespresso coffee machine - US domestic phone calls up to 30 minutes - Daily newspaper - Pool and beach services including, chairs, towels, umbrellas, beach hammocks, personalised beach attendant service - Access to both Casa Marina and the Reach Resort amenities including fitness centre, beach volleyball, giant chess board, bocce court, outdoor pool table, pool toys, fishing pier access and reciprocal resort charging privileges. Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

4 nights 30 Mar–03 Apr '18.

*Denotes local charge.



Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3909)
  • Very good (1973)
  • Average (1279)
  • Poor (798)
  • Terrible (711)
Image of the Tripadvisor rating Don't stay here

Nov 18, 2019 David A

My wife and I went to key west for a week. We first stayed at The Grand Guest House. Stay there, it was fantastic. Now to let you know the poor service, snarky attitude, and overall dingyness of Casa. Lights outbin the hallways, room service dishes that sat outside peoples doors for 2 days, the wait staff and bar tenders were not just slow, but… Read more
My wife and I went to key west for a week. We first stayed at The Grand Guest House. Stay there, it was fantastic. Now to let you know the poor service, snarky attitude, and overall dingyness of Casa. Lights outbin the hallways, room service dishes that sat outside peoples doors for 2 days, the wait staff and bar tenders were not just slow, but not well trained. When at check out, they tried to throw on a $50per day ocean view charge. We were on the other side of the hotel looking at a parking lot. There was only one person who actually showed interest that we were there was the bell hop. When we go back to key west we will book The Grand Guest House. Read less
Image of the Tripadvisor rating Sad to see the obvious decline of what was once a very nice hotel.

Nov 17, 2019 Michelle L Washington DC

This was my 6th stay at the Casa Marina but my first in 4 years. I’m not sure if the change of hands to Hilton is responsible for the degradation but we were beyond disappointed with several aspects of our stay. Patrick at the front desk is a true gem! He went above and beyond to try to make our stay better but until some changes are made we… Read more
This was my 6th stay at the Casa Marina but my first in 4 years. I’m not sure if the change of hands to Hilton is responsible for the degradation but we were beyond disappointed with several aspects of our stay. Patrick at the front desk is a true gem! He went above and beyond to try to make our stay better but until some changes are made we will not be returning. The check in experience was lacking. Although check in time is 4:00 I’ve never had to wait until 4:00 in the past. Finally after threatening to leave a front desk member went to “personally check on the room” and we were able to check in at 3:50. We were told someone was going to do so several times before that and not until we became upset did someone take the 6 minutes to make good on the room check. I get that “check in is 4:00”. We called ahead (I have cancer and am undergoing chemotherapy) and were told an earlier check in should not be a problem. We arrived at the hotel at 11:30. They told us the previous guest had checked out and the room needed to be cleaned. 4.5 hours is a long time to wait to have a room cleaned. Had a better expectation been set we would’ve taken a later flight. We also asked for a late checkout by an hour. We were denied by the front desk staff. Only after asking to speak with the manager were we granted an extra 20-30 minutes. Thankfully the housekeeper said our room wasn’t being cleaned anytime soon )which we obviously expected after waiting 4.5 hours on the front end. We made sure to tip her for allowing us the extra few minutes. The condition of the room was sub par. We stayed in 1014. I’ve stayed in this room in the past. The location is great but the state of the room was not acceptable. The entire wall in the bedroom where the closet door is located looks like rain water came in at the ceiling and poured down it with no attempts to clean afterward. It was honestly a little gross. The internet did not work...at ALL. Once we brought this to the attention of the front desk staff, we were offered a free high speed upgrade. This would’ve been great but no one at the front desk could actually get it to work on any of our devices. The safe in the room did not work. The room had a very strong mold smell and the floor was FILTHY. We asked housekeeping to refresh the room while we were at dinner hoping they would notice the black foot prints and clean the floor. They merely left a lump of towels in the bathroom and did nothing else. We had to ask for slippers because the floor was too dirty to walk on with bare feet or socks. The next day Patrick made sure someone came to address the floor but this should be a priority for the minimum acceptable cleanliness of a room. Especially if WA is still charging 5 star pricing for this room. Our coffee machine was also broken. On to the breakfast...this used to be one of my favorite aspects of the Casa, the extensive buffet with the lovely omelette station and ability to order a la carte. The omelette man is less than friendly IF you can actually find a plate anywhere in the room and all three mornings many of the fillings for the omelettes were out. Each day we had to ask for a plate or a glass for juice (they were completely out). Each day we had to request items be replenished. I finally gave up and went for cereal because at least I could find one bowl. The cereal was very old and no longer crispy (Raisin Bran) and the milk was warm. We initially intended on eating dinner at the Casa but decided against it after the multiple poor breakfast experiences. There is only one bathroom near the lobby but you couldn’t access it because there was a “training in progress”. We were later given permission to “just walk through the training”. We were later told that the owner was using its resources to update the sister hotel The Reach next door. This made sense after all we witnessed. I understand hotels cannot stay new forever but I am not the first to voice the opinion that the Casa has been neglected. We typically stay in a hotel in the Fine Hotels and resorts collection. The Casa used to be a part of that program. We most likely won’t return until it is again. I was so excited to share this trip with my husband and raved about the Casa. I should’ve read updated reviews first. I’ve included photos of this morning breakfast. Take a look at each and see if you can find even one plate for guests to use. We asked three servers for a plate and waited 10 minutes before we finally got one. We hope the Casa is returned to its former state in the near future. Read less
Image of the Tripadvisor rating Dump!

Nov 17, 2019 bfo2s

We stayed last week after driving from Savannah. we hoped our last hotel would be great but this place is a dump and we paid $600 a night! The pool was cloudy with suntan lotion. Believe all the horrible pics you see on this site from customers.
Image of the Tripadvisor rating Cockroach turn down service

Nov 16, 2019 C C

From the moment we entered it smelled like mold and stale air as if the room hadnt been opened in quite some time. The ceilings were low and espresso so in the bathrooms. I’m 5-4 and my husband is 5-10 if we were any taller we would have to hunch over when used the sinks. There were numerous pubic hairs in the bathroom and in the shower. When I… Read more
From the moment we entered it smelled like mold and stale air as if the room hadnt been opened in quite some time. The ceilings were low and espresso so in the bathrooms. I’m 5-4 and my husband is 5-10 if we were any taller we would have to hunch over when used the sinks. There were numerous pubic hairs in the bathroom and in the shower. When I tried to clean the shower by turning the water on it became clear that it had a thick layer of dust in it and NO shower curtain. I tried to call the front desk to get a shower curtain but the phone didn’t work. There was only one espresso cup which as an easy remedy except I had to walk to the front desk because of the phone issue. 3 rd night there we had turn down service by a cockroach. I didn’t complain too loudly because it was a special trip with my husband. We are currently in Savannah, GA on the last leg and I’ve had the chance to reflect and concern your hotel to the one we are currently staying in. There is no comparison: our current hotel is much cleaner. As a Waldorf-Astoria I would have expected more. Read less
Image of the Tripadvisor rating NOT a 5 star hotel

Nov 16, 2019 queeneileen13

Excited for a getaway from extremely cold Chicago. Picked this luxury hotel nearest to the ocean as there are few. Walked in the room and couldn’t believe what I was seeing. Reserved a one bedroom oceanfront suite for $670 a night (without resort fees). The room was sparse and uninviting, dingy, completely dated. The walls were dull and painted a… Read more
Excited for a getaway from extremely cold Chicago. Picked this luxury hotel nearest to the ocean as there are few. Walked in the room and couldn’t believe what I was seeing. Reserved a one bedroom oceanfront suite for $670 a night (without resort fees). The room was sparse and uninviting, dingy, completely dated. The walls were dull and painted a yellowish ivory that seemed dirty. The floor was basic tile but felt dirty under my bare feet. The light fixtures again dated and bathroom lights were the worst with ugly fabric shades that cast you in a dull yellow glow looking in the mirror with a rusted, pitted frame. There was a dull fiberglass tub shower, in no way 5 star. There was water condensation leaking and running down the walls in several places and on the bathroom ceiling, leakage that had caused damage and what I thought looked like mold. Housekeeping manager assured it wasn’t mold and that the leakage everywhere was from the air conditioning being on too high and freezing pipes behind the walls and ceiling. We had just walked in the room and hadn’t touched the thermostat. The balcony was postage size. The bedroom was situated at the back of the suite as far away from the balcony and ocean so no view from there was possible and no hearing ocean waves falling asleep. We were told that was for hurricane safety. Actually felt sad being in that room and couldn’t imagine spending 6 nights there. Fortunately able to switch to the Southernmost Resort for $420 a night reserving the most beautiful room, fresh and clean, nicely decorated, with a huge balcony overlooking the ocean. We stayed one night at the Waldorf and I slept on the pullout bed from the sectional to be near ocean and heard fighting and yelling and swearing late into the night as we were right next to a public beach and pier. One good thing, we were able to check out with no hassle or penalty. Read less