Hammock Beach Resort

We stayed here for three nights right at the start of things We stayed in a 3 bedroom villa on the 9th floor in the main tower. As it was ocean view, not ocean front, I knew going in that we would only have an angled view, but it was still a beautiful view of the ocean. Our condo overlooked the main pool area, and we had no issues with any noise. Pros: *Our condo was EXTREMELY clean. My husband and I came in before the kids and used disinfectant wipes on all the surfaces (COVID precaution). The wipes did not pick up any layers of dirt, which was nice. I, unfortunately, brought a stomach bug with us on our trip, and I had the opportunity to get up close and personal with some of the bathroom fixtures. I must say they were spotless! So was the kitchen - the microwave, stove and oven were extremely clean. *Our condo was in very good shape and was up to date *The floor plan of our unit was fabulous. We had a three bedroom/three bathroom for the five of us. I liked how the master was situated on the opposite side of the living areas from the other bedrooms. *We had one lunch at Atlantic Grille. It was delicious. *They definitely were cleaning public areas more frequently. The elevator often smelled of cleaner (in a good way). Cons *People saving chairs by the pool. Some resorts do not allow this, but it is permitted here. I wish there was a policy to prevent this as it was irritating seeing towels draped over chairs, thus 'saving' them, and no one was there for hours. *I have a child who requires gluten free meals for medical reasons. The Atlantic Grille advertised GF options, which primarily were salads. It would be great if the resort had more option, especially since it is easy to prepare fresh seafood and vegetables without gluten. *Housekeeping came by very late in the day, like after 4 pm. We would stay here again! Read less

Called for refund they don't want to give our money back paid 1700 dollars for 6 nights, due to the covid 19 outbreak and urges to try stay home from the government to contain the spread of the virus and guess what the property makes excuses, they refused to refund which is a shame during an all country emergency and world pandemic, how can one charge for a service not provided to customers, will notify the president if i do not get a full refund, been calling them since 2 days. Read less

Attempted to obtain a refund due to COVID-19 and the hotel is not doing the right thing. The representative told me that they consider each room a home and as long as their capacity was no more than 10 people in each, they will not suspend services or refund any part of our booking. I wasn't even looking for a full refund, half would be enough. We prepaid for the entire week. This is very disappointing and corporate greed at its worst. Read less

Take caution if renting a villa here as the beautiful pictures shown on the website must be pix of the hotel rooms or lodge rooms. The villa that I rented was not at all like these pictures . These are privately owned rental units that are rented through the Hammock Beach resort. I had read multiple reviews before staying here and knew that not all of the villas have been updated. When I booked I inquired about this as I wanted to reserve an updated one. The gal told me that she did not make the villa assignment but that I could do an early pre check-in and ask for an updated unit. With that reassurance I went ahead and made the booking. Upon arrival at the resort I asked the check-in person for an updated villa and she quickly said, "Oh I have no idea which ones are updated, I have never been in them. " Our villa was one that had not been updated (not sure if ANY have been updated). Carpet was a dingy beige with gray traffic-worn areas, couch was older and lumpy, patio furniture was so disgusting that we never went out there ( rusting with paint peeling off the chairs and table). The walls were a depressing dark tan and most of the drawer pulls on the furniture in the bedroom were broken. There was missing plaster on the walls in the kitchen and black marks on all of the edges of the walls . The second bedroom was very small and would not have accommodated a couple comfortably. I will have to say that the bathrooms were very acceptable just a little dirty around the baseboards and in the corners. We were disappointed in the food selections here, as well. The Loggerhead had basic bar food and the furniture was old with the rattan coming off in places. Delfinos was good but selection was limited and we never ate at the Atlantic Grille as one of the staff members told us not to eat there as the fish was not good. We made 2 trips into Flagler (20 min drive) for fish which was excellent. We also were fortunate to have a Publix store at the corner which was a godsend. This was primarily a golfing vacation and the golf facilities did not let us down. Both the Ocean and Conservatory courses were wonderful as well as the staff. Upon checking out I voiced my opinion and they were surprised as according to their list from the homeowners'association this was one of their better rated rental units. He also said he had no idea what they looked like inside. Since our departure I have been contacted by the manager and this was her response, "I was concerned to hear about your experience with your guest room because it indicates a lack of attention to detail on the part of our staff. I would like to take this opportunity to apologize on their behalf. Your comments have been discussed, and our teams are doing a round of preventative maintenance and training to address such problems in the future. I know that does not change your experience but I hope that you can feel confident that we heard your concern and are definitely doing something about it. " The irony is that the previous poor reviews about the condition of the villas were dated July and August of 2019. We rented in Feb2020 . That sounds like a slow working "team" to me. This was not an inexpensive vacation when you are paying for 4 nights and 5 rounds of golf. I generally do not post reviews but this experience has been so irritating and disappointing that I wanted give future vacationers a "heads-up" . Seems to me like their website needs a disclaimer . Please note if renting a villa it will not look like the pictures on our website. I really feel like I have been scammed with no restitution other than an apology which apparently has been given to many others. Read less