Biltmore Hotel Miami

Miami, Florida

The hotel

Timeless, classic beauty — it’s what this place oozes. Since first opening in 1926, and a landmark in itself, the Biltmore Hotel has spent its years since winning award after award, and it’s easy to see why. You can take a dip in the huge pool (one of the biggest in the U.S.), have a round of golf on the 18-hole championship course, enjoy a relaxing treatment in the spa, and even take part in a cooking class. Little ones will be equally pleased too, with golf and tennis lessons, and a seasonal kids’ camp, they’ll never tire of things to do. And when the evenings roll in, head to one of the restaurants for some good food and, of course, a cocktail or two.

Amenities

  • Bar
  • Romantic
  • Spa
  • Swimming Pool
  • Families
  • Honeymoon
  • Kids Club
  • Free Parking
  • Room Service
  • Valet parking
  • Fitness Centre/Gym
  • Yoga

Where is it

In Miami's Coral Gables, with local restaurants, bars and shops within walking distance. 30-minute drive to South Beach and Key Biscayne. Transfer time from Miami International Airport: 20 minutes.

Hotel information

271 rooms and suites. All with air-conditioning, TV with on-demand movies*, telephone, mini-bar*, coffee machine, alarm clock with radio, safe, turndown service, bathrobes, slippers, bath amenities and hairdryer. Superior Rooms have views of the pool or city, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Junior Suites are spacious rooms with a sitting area and views of the pool, city or golf course, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

One Bedroom Suites have views of the pool, golf course or Coral Gables, with a separate living room and 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Golf Suites have a large balcony with panoramic views of the golf course, a large separate living and dining room and 1 king-size bed, sleeping maximum 2 adults. 

Tower Suites are in the iconic Biltmore tower, with panoramic views of the tree-lined streets of Coral Gables or the golf course, with a separate living and dining room and 1 king-size bed, sleeping maximum 2 adults. 

Terrace Suites overlook Coral Gables from the large outdoor terrace furnished with chaise longe, a separate living room and 1 king-size bed, sleeping maximum 2 adults. 

Complimentary self-parking. Valet parking $32 plus tax, per day (payable locally, subject to change).

Palme d'Or (French fine dining, open for dinner Tue-Sat). Fontana (Italian cuisine, open for breakfast, lunch and dinner). Cascade (poolside cafe, open for breakfast and lunch). 19th Hole (sports bar and grill, open for breakfast, lunch and dinner). The Cellar Club® (coffee shop in the morning and bar in the evening). Biltmore Bar (cocktails and premium cigars). Succo Juice Bar (in the fitness centre). Sunday brunch*. Afternoon tea* in the lobby. 24-hour room service*.

23,000 sq ft swimming pool. Pool cabanas*. Biltmore Spa* (in-room treatments available*). Fitness centre. 18-hole championship golf course. Cooking classes*. Kids' activities including golf lessons*, cooking classes*, tennis lessons* and seasonal kids' camps*.

Complimentary WiFi. 24-hour concierge. Complimentary town car within 2 miles of the hotel (reservations required, dependent upon availability).

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1352)
  • Very good (530)
  • Average (242)
  • Poor (143)
  • Terrible (118)
Image of the Tripadvisor rating Dirty Rooms - Not disinfected & cleaned

Jan 11, 2021 DMVJP Washington DC, District of Columbia

Disappointed in my stay on 1/2/2021. After a full day of traveling, we arrived to our room late at night. The toilet had urine drops all over the seat, the toilet paper looked used, and there were mens hair shavings all over the sink. I called down to the front desk to alert them of our disgust, and they offered to send a cleaning lady up to our… Read more
Disappointed in my stay on 1/2/2021. After a full day of traveling, we arrived to our room late at night. The toilet had urine drops all over the seat, the toilet paper looked used, and there were mens hair shavings all over the sink. I called down to the front desk to alert them of our disgust, and they offered to send a cleaning lady up to our room with a spray bottle. They did not sound apologetic or offer us to switch rooms. It took about 20 minutes for her arrival to clean. Highly disappointed we got no call from a manager or supervisor on duty to express their apologies or to offer any assistance in helping the rest of our stay. Especially during COVID, we expected the room to be disinfected and cleaned. We felt dirty during our stay. Read less
Image of the Tripadvisor rating Perfect stay!

Jan 10, 2021 anasH622GG

This is our second visit to the Biltmore in one month and we will be back soon! It has become my go to hotel in Miami. The location, the rooms, the service are all terrific! The room was beautiful! The attention from the Front Desk was great from the moment I checked in until we checked out. The pool is one of the most unique pools anywhere in the… Read more
This is our second visit to the Biltmore in one month and we will be back soon! It has become my go to hotel in Miami. The location, the rooms, the service are all terrific! The room was beautiful! The attention from the Front Desk was great from the moment I checked in until we checked out. The pool is one of the most unique pools anywhere in the world! Absolutely delightful visit! We will be back! Read less
Image of the Tripadvisor rating A 5 Star Disappointment: Luxury Hotel with Motel 6 Service

Jan 7, 2021 mhenryr20 Saint Paul, Minnesota

The Biltmore Hotel, a mid-20th century structure, is an architectural beauty that evokes those rare feelings of gilded luxury that may be experienced at hotels such as the Plaza in New York City or the Frontenac in Quebec City. This castle-like structure once was a playground for the elite with its massive pool and pristine golf course,… Read more
The Biltmore Hotel, a mid-20th century structure, is an architectural beauty that evokes those rare feelings of gilded luxury that may be experienced at hotels such as the Plaza in New York City or the Frontenac in Quebec City. This castle-like structure once was a playground for the elite with its massive pool and pristine golf course, attracting the likes of Babe Ruth and Franklin Delano Roosevelt. The key word is WAS, and unfortunately, this hotel's glorious facade belies a profound lack of competence among the staff unlike that I have experienced at any luxury hotel. Walking into the wood-paneled Biltmore lobby and paying between $300-$700/night, a guest expects a certain level of competence when it comes to the hospitality industry. It is not essential that here be a doorman or a valet to park my car, but I would at least like to be greeted by the front desk attendant with a "Welcome to the Biltmore" or when I pay my final bill, "Thank you for staying with us. How as your hotel experience?" Perhaps, they were afraid of receiving an honest response. There was absolutely no attempt to make me feel welcome, but rather a perfunctory processing of my keys and printing of my final bill. Overall, most staff members, when faced with a question or request, responded non-verbally with a "deer in the headlights" reaction. When I first arrived at my room, I was impressed with the interior design, the comfort of the bed, and the lovely terrace overlooking the golf course. Coral Gables was a delightful small city of coral fountains, cafes, and restaurants housed in old Spanish style buildings. I felt certain that I would be writing a glowing review of this hotel. Unfortunately, the longer I stayed at the Biltmore, the more familiar I became with the gaping inadequacy of the service and hotel staff. Below, I describe the justification for my low rating of this property. 1. Firstly, we paid near $700 for the only room available-a spacious golf suite that was separated from an adjacent room by a door. Unfortunately, the door failed to provide adequate sound insulation from our neighbors, their conversations (which took place at a normal decibel level) consistently entering our suite. My wife discussed this concern with the manager who said there were no other rooms available for us. It was also brought up that these neighbor could move to another room. The manger told us that she would contact us about the outcome, but we never heard from her. I later learned that she managed to move the couple to another room, but she did not have the time to follow-up with us. I appreciated this gesture, but also was surprised that a costly suite in a luxury hotel would not be better insulated from the sounds originating from nearby rooms 2. A second issues came up around New Years eve. My children have allergies, which kept us from making any reservations at restaurants with prix fix menus. We decided that the best option would be to order room service from an Italian restaurant at the Biltmore hotel. We were told that room service was not an option due to COVID19. A woman at the front desk informed me that we should book a table at a hotel restaurant, but later learned that no reservations were available. There was no attempt to provide any food option until I expressed my incredulity that we were in a luxury hotel with multiple restaurants and provided no options to feed ourselves on New Year's eve. After our pushing back, the staff member mentioned that we could order food and then pick it up from the front of the restaurant. We decided to order our food from Fontana, the Italian restaurant downstairs. My wife spoke to the hostess who seemed overwhelmed and scattered. My wife's goal was to get my two sons who have dairy allergies an order of pasta with marinara sauce. The hostess insisted that there was dairy in the sauce and seemed bothered by our placing this order. My wife repeatedly insisted on having her check with the chef and of course, she learned that there was in fact no dairy in the tomato sauce. 3. The third disappointing event occurred when our room was invaded by cockroaches--yes cockroaches. An aside--I lived four years in New York City without seeing such an invasion in my apartment and it was not until paying $700/night at the Biltmore that I had the pleasure of trying to crush these disgusting creatures with a copy of "The Midnight Library." Unfortunately, Florida cockroaches require a hardcover book to penetrate their exoskeletons. We again called the front desk who told us no other rooms were available. We asked for them to send somebody to clean the room. A man who spoke no English, carrying a bottle of Febreze came to our room. He did not seem to know what to do. Minutes later a maid who did speak English joined him who proceeded to change the sheets on our bed. Between the calling, waiting, and changing of sheets, we did not get to bed until well after 11 pm and had to cancel our early morning plans to swim at the pool the next day prior to driving to the airport. 4. This led to the fourth major lapse in service. The following morning, our family overslept and needed to rush to the airport to catch our flight. In our haste, we ended up leaving our four jackets, one of which contained the keys to our house and the car that brought us to our airport parking lot. We realized our mistake upon arriving at the Florida airport. We called the Biltmore, explaining our dilemma that we needed the jackets not only to protect us from the cold weather, but also to enable us to drive home and enter our house. We were told to fill out a form for Fedex to send the items to our home. After several hours spent completing the form, calling Fedex, and learning how to email a label to Biltmore security, I was reminded of a prior stay at a small $150/night hotel in North Carolina that Fedexed my son's teddy bear and charged my credit card the cost of shipping. There was no time spent on the phone with Fedex representatives, just assurance that "we'll take care of it" and a package arriving at my door within 24 hours. Regarding the jackets from the Biltmore, the items arrived three days after my completing the paperwork--rather than arrange for a Fedex pickup, the Biltmore staff chose to wait for the Fedex truck to come to them, which was largely responsible for the delay. The bottom line is that the Biltmore has been around for years and the number of favorable reviews accumulated provides a deceptive view of the hotel. The service provided by their team is a complete joke and could be used by educators to train students entering the hospitality industry on what not to do. At the end of my stay, I felt neglected and sorry that I paid so much to stay at a hotel that failed to live up to its reputation. This approach does not engender excellence nor does it justify a $700/night room. I would suggest that anybody staying in the Miami area look at the most recent evaluations, which are more reflective of the negligent approach of the current hotel management. Before leaving Miami, I had a blunt conversation with the Biltmore manager. I had left her several messages, none of which were returned. Finally, I called her to vent my frustrations. She expressed her regret that the hotel did not meet my standards and admitted that she was so overwhelmed with complaints that she did not have a chance to call me back. In fact, she had arranged for our next door neighbors to move their room when we mentioned the noise, but never had time to give me this update. We spoke more about the numerous problems at the Biltmore. From her perspective, the hotel was understaffed for the number of guests. Her frontline staff were the ones absorbing the vitriol from the unhappy guests. There appeared to be a lack of concern from higher leadership regarding the hotel operations. Eventually, she refunded me a $200 amount to compensate for the poor experience. She also advised me to write a Trip Advisor review, which could hopefully change the policy at Biltmore. When I hung up the phone, I fully appreciated the disaster and tragedy of the Biltmore, its dysfunction reverberating up to the very top. Ultimately, my preference would have been to not receive the $200, spend 15 minutes writing a favorable one paragraph review rather than dedicate an hour to writing a scathing dissection of a hotel that has lost its way. However, it is important that any visitors to Miami or Coral Gables realize that their money is better spent elsewhere. Read less
Image of the Tripadvisor rating Fantastic hotel

Jan 6, 2021 JericoTraveler San Francisco, California

The Biltmore has always been on my hotel bucket list and I was excited to stay here for the first time. The Biltmore did not disappoint- everything was perfect here. I had a wonderful, well decorated room in the tower. The pool is one of the prettiest in the world, and I enjoyed being able to swim laps in a hotel pool. Dinner at Fontana was very… Read more
The Biltmore has always been on my hotel bucket list and I was excited to stay here for the first time. The Biltmore did not disappoint- everything was perfect here. I had a wonderful, well decorated room in the tower. The pool is one of the prettiest in the world, and I enjoyed being able to swim laps in a hotel pool. Dinner at Fontana was very good, and the staff was so friendly. Overall, a great stay. Read less
Image of the Tripadvisor rating Beautiful grounds, awful service

Jan 5, 2021 813rikkib

The Biltmore is gorgeous, offering everything you want in a relaxing getaway except for top notch customer service. On our second night there we returned to our room only to find an unbearable chlorox like stench that required us to change rooms in the middle of the night. We were downgraded, offered no concessions and did not even have anyone to… Read more
The Biltmore is gorgeous, offering everything you want in a relaxing getaway except for top notch customer service. On our second night there we returned to our room only to find an unbearable chlorox like stench that required us to change rooms in the middle of the night. We were downgraded, offered no concessions and did not even have anyone to help us change rooms in the middle of the night. The hotel never told us what happened to the room and didn’t seem to care that we were so inconvenienced. Read less