Delano South Beach

South Beach, Miami

The hotel

The ultimate urban resort hotel, the world-class Delano is the very height of luxury. Stunning to look at, it also boasts beautiful Philippe Starck interiors which will awe and delight you in equal measures. When it opened in 1995 the hotel must have set a world record for the number of press inches devoted to a new hotel. Journalists, not normally easily impressed, waxed lyrical about the white rooms, the white marble, the white-clad staff and the all-white spa. Starck's design for the Delano's public spaces has achieved the status that all architects and designers long for: recognition as a 'classic', with its soaring ceiling height and forest of imposing column offering great visual drama. Ten years on, this place has still got what it takes - Messieurs Starck and Schrager: take a bow. There's a choice of dining options here and Rose Bar is a very glamorous meeting place with cocktails served under Venetian chandeliers. For night-time entertainment, look no further than FDR at Delano and if spa treatments are high on your list of priorities, head up to the rooftop Agua Spa, a peaceful sanctuary offering a wide range of treatments and panoramic city views.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Evening Entertainment
  • Fitness Centre/Gym
  • Internet Access
  • Beachfront location
  • Restaurant

Where is it

In the heart of South Beach on Collins Avenue with direct access to the beach. Ocean Drive is a 6-minute drive away, and Lincoln Road just 4 minutes or a 10-minute walk. Transfer time from Miami International Airport: 25 minutes.

Hotel information

194 rooms on 16 floors. All with air-conditioning, satellite TV with pay-per-view movies, telephone, WiFi*, Bluetooth soundbar, mini-bar*, tea/coffee making facilities, safe, hairdryer, and iron and board. City View Rooms have 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Partial Ocean View Rooms have 1 king-size bed, sleeping maximum 2 adults.

Oceanfront Rooms have views of the beach and ocean, with 1 king-size bed or 2 double veds, sleeping maximum 4 adults or 2 adults and 2 children.

Leynia (Japenese cuisine, open for breakfast, lunch, dinner and weekend brunch). UMI Sushi & Sake Bar (open for dinner). Delano Beach Club (light bites). Rose Bar (lobby bar with light bites and cocktails).

Swimming pool. 24-hour fitness centre. Ciel Spa*. Poolside cabanas*. Tented children’s play area on the beach.

24-hour room service*. Concierge service. Babysitting* (reservations required). Laundry/dry cleaning service*.

This hotel has a resort fee of $45.60 plus tax per room, per day (payable locally, subject to change).

Resort fee includes use of the following amenities - WiFi - Use of fitness centre - Daily fitness classes - 2 complimentary chairs on the beach - Complimentary poolside amenity - Unlimited local calls - 10 minute Delano Decompress neck and shoulder massage in the spa (one per room, advance booking required). Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

* Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1833)
  • Very good (700)
  • Average (327)
  • Poor (202)
  • Terrible (222)
Image of the Tripadvisor rating Delano/SBE Group Stole My Money, No Response, No Follow Up

Jun 7, 2020 jonad1274

Much like other recent reviewers I took had booked a stay at Delano where they took a 1 night deposit up front. Then the hotel could not honor the stay due to being closed for Covid-19. I have called and spoken to the operator at the hotel numerous times and gotten no response. When I first spoke with them about the cancelation they said I… Read more
Much like other recent reviewers I took had booked a stay at Delano where they took a 1 night deposit up front. Then the hotel could not honor the stay due to being closed for Covid-19. I have called and spoken to the operator at the hotel numerous times and gotten no response. When I first spoke with them about the cancelation they said I would get a refund within 10 days. Then they said they were taking a little longer. Then they said within 60 days I would have my money. Of course that did not happen either. I would not recommend anyone stay with Delano or SBE Group hotels based on this type of customer service. Read less
Image of the Tripadvisor rating Terrible Customer Service

Jun 3, 2020 ABennion26 Boston, Massachusetts

We had planned a road trip across Florida but were unable to travel due to Covid 19. We booked this hotel with free cancellation and cancelled on 23rd March. They took the money for a night’s stay immediately but have still not returned the money. They make excuses about the lock down but we cancelled before this. We had booked 14 hotels for our… Read more
We had planned a road trip across Florida but were unable to travel due to Covid 19. We booked this hotel with free cancellation and cancelled on 23rd March. They took the money for a night’s stay immediately but have still not returned the money. They make excuses about the lock down but we cancelled before this. We had booked 14 hotels for our trip and this hotel is the absolute worst for service and response. Read less
Image of the Tripadvisor rating The Delano: more shabby than chic.

Jun 3, 2020 FC2010 London

The Delano is a 5 star hotel on Collins Ave. in Miami. I have been to Miami serval times and always drop into the Delano for dinner and drinks. So, I booked the hotel to celebrate an important milestone birthday. I dropped the hotel a line to let them know I had made a reservation (but never received a response) and expected a little special… Read more
The Delano is a 5 star hotel on Collins Ave. in Miami. I have been to Miami serval times and always drop into the Delano for dinner and drinks. So, I booked the hotel to celebrate an important milestone birthday. I dropped the hotel a line to let them know I had made a reservation (but never received a response) and expected a little special attention, but there was no acknowledgement of my special occasion by the hotel. We were given room 1112 with a street view (Collins ave.). The all-white room was tired at best, with scrapes and dents around the place and curtains that didn't close. While there is such a thing as wear and tear, I don't want to see that at a premium hotel! The bathroom was so small, not a luxe space at all. But the room was well tended by the cleaning staff. I ordered room service for my birthday - Eggs Benedict and pancakes - it was so good - see pics. We had dinner on the terrace that evening, it was so good - the squid ink pasta is exceptional (see pics) - our server was chatty and attentive. I noted it was cheaper to dine there as a guest than as a walk-in. For me, it is small details that make a stay special, like a bottle of champagne and a note for an occasion booking, that make the stay just a little more special - especially when you are paying for a five-star hotel. Staff were very good and attentive, especially the pool team - who do make a fuss on my birthday when I mentioned it. However, one of my bugbears is that it is packed with non-guests by the pool. This is not unusual for Miami hotels - but why should we (guests) pay a premium for non-guests to hog the loungers????? The Delano is expensive, there's no doubt, is it 5-star?... I'm not sure it is. Many reviews say that it's had its day. Would I stay here again?... I am not sure. Read less
Image of the Tripadvisor rating Trudy Cormack

May 17, 2020 Trudy C

I have stayed at the Delano 5 years in a row and have loved it .. However I had to cancel due to the Covid outbreak . I cancelled on March 23rd 2020 and have yet to receive a refund I have telephoned at my own expense from the UK ten times and was told I would receive it imminently. I am still waiting and unfortunately will never stay there… Read more
I have stayed at the Delano 5 years in a row and have loved it .. However I had to cancel due to the Covid outbreak . I cancelled on March 23rd 2020 and have yet to receive a refund I have telephoned at my own expense from the UK ten times and was told I would receive it imminently. I am still waiting and unfortunately will never stay there again I am thoroughly disappointed with their slow response. Every other hotel I had to cancel for the same reason refunded within a week . It is absolutely unacceptable!!! Read less
Image of the Tripadvisor rating No refund, no response

Apr 13, 2020 guej New Jersey

I booked a last minute reservation a month ago for the Delano. I was immediately charged the next day for one night. I cancelled it that next day once it became apparent that travel would be restricted (within the allowable time frame). I received confirmation of cancellation. A month later, no refund. I have called and was directed to their… Read more
I booked a last minute reservation a month ago for the Delano. I was immediately charged the next day for one night. I cancelled it that next day once it became apparent that travel would be restricted (within the allowable time frame). I received confirmation of cancellation. A month later, no refund. I have called and was directed to their website which states they are honoring cancellations. I have sent 3 separate emails from their website and have not received a single response. They had the staff and the ability to process the charge, but not to reverse it. I had another vacation booked at a Marriott. I canceled and was immediately refunded the room charge. This hotel is part of a hotel group (Morgan Hotel Group). It's not a mom and pop B&B. Not acceptable to not even receive a reply. Read less