Washington Park Hotel

I couldn't ask for any better. Of course I could find a cheaper hotel but I always stay at the Washignton Park because they always welcome me and my guests very good and make us feel like family. Felix is just amazing, he always accommodate our needs and check up on us later to make sure we have everything we need. Pam, claudia and Matthew are also a huge reason why I am always back. Read less

Called numerous times and left messages to discuss charges on my credit card. Front desk attendent was rude and no one has called me back to explain the charges. Not the customer service one would expect. I have challenged the charges with my bank and for this reason alone I will not stay at this hotel again nor would I refer the WASHINGTON PARK HOTEL to anyone. Read less

I took this hotel as a members only exchange part of Diamond Resorts. Getting to the hotel is challenging due to crazy Miami trafiic, and if you rented a car, be ready to pay 45 USD per night for vallet parking, or 35$ per night for self parking a few blocks away. As a timeshare owner, I also had to pay 30$ of resort fees per night. I asked for a premier king room, so the best one. In the photos it looks spacious and has a comfortable chair, but in reality it was very tight, and I only had a high wooden stool without a back and a high table. So, I didn't have any space to simply sit comfortably in the room. The hotel has 3 buildings, and I was in the second one. The first night the fire alarm went on at 2 am for 2 hours. Everybody was in their pyjamas in the hallway trying to figure out what was going on, and no hotel employee was answering the phone, or came in to reassure us. Finally after an hour an employee came in the hallway, while the alarm was blaring, and looked grumpy and muttered everything is fine without any further explanations. The alarm eventually was turned off at 4 am, but blared again at 6am for another 15 minutes. The bathroom has a walk in shower, and a large window right in front of the shower. they put a simple plastic sheet to decorate the window for privacy, but it was still uncomfortable to use it in the evening. There is barely any space in the bathroom to set up your toiletries, and a tight shelf above the toilet seat is all there was. The closet is a single narrow one with hanging space on top and 2 drawers in the bottom. There is a safe in the room, and although they don't say it, you can actually grab breakfast at the first building. The pool is not as big as you'd think it is based on the photos. However, the reception staff was friendly and nice, the valet was efficient; the rooms impeccably clean. the location is very central, and everybody looked happy. I felt sorry for the people staying in the room right across from the elevator, as it has a very very loud ding everytime the elevator doors open. I was probably unlucky with the fire alarm; but I really didn't like the setup of my room. If you're going for the area, the activities, and the fun, you'll be happy with that hotel. Read less

The good reviews about this hotel are accurate and helped me to take the right decision. Price and quality are more than correct. In fact I wasn’t missing anything. And in top of the great location of the hotel ……the STAFF !!! is who make this hotel special. Claudia was who started this great experience, super professional, kind, and friendly, with her colleague at the check in, they were helping me to prepare myself to a super party, giving me details about the dress code of some events and clubs, so funny and nice. Juan Carlos is the man, always ready to help you and make your stance easy and confortable in Miami beach, thank you tons for your assistance and help. Mathew, with your advice about the restaurant you made possible that my 46 birthday was the best ever, please don’t tell anybody else the name of the restaurant I want it to keep secret. Thank you soooo much. You guys are the core of the hotel, and the direction should take care of the wonderful team. Sorry for the manes than I am missing , all staff deserve a outstanding comment. I will come back Javier L. Read less