In a land of magic, everybody should be able to make the most of the action and adventure to be had. Don’t hold back on seeing the world — whatever you need to make your dream holiday a reality, we’re here to help. From assistance in the parks to help getting around on the road, we’ve got the options to help you access Orlando.
Help is at hand at all the theme parks in Orlando. You’ll find essential ride guidance and safety information at the entrance to all the attractions. You’ll be able to see any height or health restrictions and safety considerations in place to help you make an informed decision on whether it’s suitable, comfortable and safe for you to ride.
Please do not hesitate to contact our Special Assistance team by e-mail
special.assistance@virginholidays.com for any additional infomation before you travel.
Universal Orlando Resort offers the below services for guests who may require additional assistance while visiting their parks.
Walt Disney World Resort has an extensive range of services available to all guests, ensuring that every visitor to their parks has a memorable and magical time.
*Subject to availability and local charge.
Rental Age
You must be a minimum age of 21 to be able to rent with a valid driver’s licence.
If you’re looking for Orlando wheelchair transportation (including wheelchair van rental), need a mobility scooter in Florida, or just want more information about Florida accessibility, let us know and we can help you out.
You can book any airport assistance you might need when arriving in Florida through Virgin Atlantic or the airline you’re flying with. While we aren’t able to do this directly for you, making sure you have a stress-free experience is important to us. We can point you in the right direction with an airline’s contact details, who will be happy to discuss your needs at both the airport and during your flight. Make sure you contact them as soon as possible, as different airlines have different assistance measures and procedures in place, so to avoid any disappointment, do get in touch ahead of your flight so they can have everything ready for your departure and your arrival in Florida.
Arriving in Orlando
As we are aware that not all disabilities are visible, we would suggest that any disabled customers arriving into Orlando have a completed disability notification card on them to present to customs and immigration upon arrival. Security and immigration lines in the USA are manned by TSA agents, showing this card to any TSA agent will ensure your arrival process into Orlando is as smooth as can be.
Marriott Suites Clearwater
The perfect choice for a family holiday, with modern, spacious and well-equipped suites.
Courtyard Cadillac
There’s a certain seaside feel at the revamped Cadillac Hotel & Beach Club.
Walt Disney World Hotels
With six parks to visit and 20 hotels, you can fully immerse yourself in the dream.
Hawks Cay
This unique resort delivers outstanding comfort and state-of-the-art amenities.
Tradewinds Island Grand Resort
A large, fun-packed resort. A favourite of Virgin Holidays' families for years.
Universal Orlando Resort Hotels
Make the most of your holiday by staying in the thick of the action.
Hilton Key Largo
Impressive panoramic views of the Gulf of Mexico, with a private white sand beach and water sports galore.
Fontainbleau
This hotel offers 22 oceanfront acres of a spectacular blend of Miami's golden era and stylish modern luxury.
*Please note: not all of our villas and homes in Orlando are suitable for those with walking difficulties. Walk-in showers and single storey homes are on a request only basis. At this present time, we are unable to guarantee any special requests relating to accessibility.
Virgin Holidays Special Assistance Team can be contacted at special.assistance@virginholidays.com
Please find further information on our main Special Assistance page.
We can look after all of your mobility and medical requirements should you need anything whilst in resort
If you have any specific dietary needs or severe allergies please contact us to discuss
**Available at select destinations, subject to availability and an additional charge.
