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Special Assistance

Access Orlando: Special Assistance holidays

Disabled holidays in Orlando

In a land of magic, everybody should be able to make the most of the action and adventure to be had. Don’t hold back on seeing the world — whatever you need to make your dream holiday a reality, we’re here to help. From assistance in the parks to help getting around on the road, we’ve got the options to help you access Orlando.



Theme park accessibility and safety 

Help is at hand at all the theme parks in Orlando. You’ll find essential ride guidance and safety information at the entrance to all the attractions. You’ll be able to see any height or health restrictions and safety considerations in place to help you make an informed decision on whether it’s suitable, comfortable and safe for you to ride. 

Please do not hesitate to contact our Special Assistance team on 0344 557 3998 or e-mail for any additional infomation before you travel.



Universal Orlando Resort

Universal Orlando Resort offers the below services for guests who may require additional assistance while visiting their parks.

  • Universal Studios Disability Pass available at Universal Studios and Islands of Adventure from Guest Services (Volcano Bay uses the virtual queuing system instead)
  • Rider’s Guide at Guest Services
  • Services for guests who are deaf or hard of hearing 
  • Services for guests using wheelchairs
  • Precautions and guidelines for guests with prosthetic limbs
  • Precautions and guidelines for guests using oxygen tanks
  • Guests with vision disabilities



SeaWorld Parks & Entertainment

SeaWorld Parks & Entertainment provides services and facilities for guests with disabilities who are visiting their parks, to include SeaWorld® Orlando, Discovery Cove, Busch Gardens Tampa and Aquatica. They are committed to providing a safe and enjoyable environment to all guests. 

  • SeaWorld Disability Pass available from Guest Relations inside the park
  • Ride Accessibility Program and special access virtual queuing
  • Services for guests who are deaf or hard of hearing
  • Services for guests using wheelchairs
  • Wheelchair rental*
  • Precautions and guidelines for guests with prosthetic limbs
  • Precautions and guidelines for guests using oxygen tanks
  • Dedicated disabled parking spaces

*Subject to availability and local charge.



Walt Disney World Resort

Walt Disney World Resort has an extensive range of services available to all guests, ensuring that every visitor to their parks has a memorable and magical time.

  • Disney Disability Pass available from Guest Relations in the park(s)
  • Wheelchairs and mobility scooters at Walt Disney World*
  • Ears to the World — Disney show translator
  • Services for guests with cognitive disabilities
  • Services for guests with hearing disabilities
  • Services for guests with visual disabilities
  • Dedicated accessible parking permit/spaces

*Subject to availability and local charge.



Getting around 

That’s the parks sorted, but what about exploring the rest of sunny Orlando? If you need transport and other equipment while you’re out and about in Orlando, Virgin Holidays know how to get around. Our Special Assistance Team will set you up with any Orlando mobility rentals you need and, plus anything else you might need too. From wheelchair rentals around Orlando to special transportation and oxygen, we work closely with local hire companies to find you the best equipment while you’re on holiday. 


Adapted vehicles

SA Car Hire

Adapted vehicles


Orlando isn’t just about the parks, and there’s no better way than to get out there and see it all than by car.  We make disabled car hire in Orlando easier than ever. Visitors with a UK disability badge are able to use this in the state of Florida, providing it has the internationally recognised wheelchair symbol.


If you’re looking for Orlando wheelchair transportation (including wheelchair van rental), need a mobility scooter in Florida, or just want more information about Florida accessibility, let us know and we can help you out. 


Airport assistance

You can book any airport assistance you might need when arriving in Florida through Virgin Atlantic or the airline you’re flying with. While we aren’t able to do this directly for you, making sure you have a stress-free experience is important to us. We can point you in the right direction with an airline’s contact details, who will be happy to discuss your needs at both the airport and during your flight. Make sure you contact them as soon as possible, as different airlines have different assistance measures and procedures in place, so to avoid any disappointment, do get in touch ahead of your flight so they can have everything ready for your departure and your arrival in Florida.  


Arriving in Orlando

Orlando Arrival

As we are aware that not all disabilities are visible, we would suggest that any disabled customers arriving into Orlando have a completed disability notification card on them to present to customs and immigration upon arrival. Security and immigration lines in the USA are manned by TSA agents, showing this card to any TSA agent will ensure your arrival process into Orlando is as smooth as can be. 



Our top Florida wheelchair accessible hotels




Disabled Villas in Orlando

Fancy an Orlando adventure on your own terms? Give us a call to find out more about the villas we have in Orlando. Our villas offer good general access for guests who are able to walk short distances and can manage up to six steps. We can assist you with securing a villa with a downstairs bathroom with a walk-in shower* and we can also confirm single storey homes subject to availability. Have your pick of great locations and how much or how little you want to do. You’ll have everything you need for your Florida holiday… including the kitchen sink.


*Please note: not all of our villas and homes in Orlando are suitable for those with walking difficulties. Walk-in showers and single storey homes are on a request only basis. Please call our Special Assistance team on 0344 557 3998 for more details.


Why book with us

Dedicated Special Assistance Team

  • We can look after all of your mobility and medical requirements should you need anything whilst in resort

Cognitive/ Visual/ Hearing Impaired Assistance

  • As your needs are as individual as you are - let us know what we can do for you

Adapted van hire**

  • Adapted vehicle hire here to help

Wheelchair accessible transfers**

  • Book wheelchair adapted vehicle transfers

Airport and Airline Assistance

  • We can assist with connecting you to the appropriate airlines to arrange this

Wide choice of accommodation

  • For wheelchair users and those with less mobility

Hand controls**

  • A range of hand controls available on request

Medical and mobility equipment hire**

  • A range of equipment available to hire

**Available at select destinations, subject to availability and an additional charge.


Contact us

Please note: The Virgin Holidays Special Assistance department will be closed from Monday 24th December through to Tuesday 1st January. Normal hours will resume from Wednesday 2nd January.

Virgin Holidays Special Assistance Team can be contacted Monday–Friday 9.00am–5.30pm on 0344 557 3998 or e-mail

Please find further information on our main Special Assistance page.

To arrange airport or onboard assistance with Virgin Atlantic, please call their Special Assistance Department on 0344 481 4455. Alternatively, you can e-mail or visit their web page for more information.