In a land of magic, everybody should be able to make the most of the action and adventure to be had. Don’t hold back on seeing the world — whatever you need to make your dream holiday a reality, we’re here to help. From assistance in the parks to help getting around on the road, we’ve got the options to help you access Orlando.
Help is at hand at all the theme parks in Orlando. You’ll find essential ride guidance and safety information at the entrance to all the attractions. You’ll be able to see any height or health restrictions and safety considerations in place to help you make an informed decision on whether it’s suitable, comfortable and safe for you to ride.
Please do not hesitate to contact our Special Assistance team on 0344 557 3998 or e-mail
email@example.com for any additional infomation before you travel.
Universal Orlando Resort offers the below services for guests who may require additional assistance while visiting their parks.
SeaWorld Parks & Entertainment provides services and facilities for guests with disabilities who are visiting their parks, to include SeaWorld® Orlando, Discovery Cove, Busch Gardens Tampa and Aquatica. They are committed to providing a safe and enjoyable environment to all guests.
*Subject to availability and local charge.
Walt Disney World Resort has an extensive range of services available to all guests, ensuring that every visitor to their parks has a memorable and magical time.
*Subject to availability and local charge.
That’s the parks sorted, but what about exploring the rest of sunny Orlando? If you need transport and other equipment while you’re out and about in Orlando, Virgin Holidays know how to get around. Our Special Assistance Team will set you up with any Orlando mobility rentals you need and, plus anything else you might need too. From wheelchair rentals around Orlando to special transportation and oxygen, we work closely with local hire companies to find you the best equipment while you’re on holiday.
Orlando isn’t just about the parks, and there’s no better way than to get out there and see it all than by car. We make disabled car hire in Orlando easier than ever. Visitors with a UK disability badge are able to use this in the state of Florida, providing it has the internationally recognised wheelchair symbol.
If you’re looking for Orlando wheelchair transportation (including wheelchair van rental), need a mobility scooter in Florida, or just want more information about Florida accessibility, let us know and we can help you out.
You can book any airport assistance you might need when arriving in Florida through Virgin Atlantic or the airline you’re flying with. While we aren’t able to do this directly for you, making sure you have a stress-free experience is important to us. We can point you in the right direction with an airline’s contact details, who will be happy to discuss your needs at both the airport and during your flight. Make sure you contact them as soon as possible, as different airlines have different assistance measures and procedures in place, so to avoid any disappointment, do get in touch ahead of your flight so they can have everything ready for your departure and your arrival in Florida.
As we are aware that not all disabilities are visible, we would suggest that any disabled customers arriving into Orlando have a completed disability notification card on them to present to customs and immigration upon arrival. Security and immigration lines in the USA are manned by TSA agents, showing this card to any TSA agent will ensure your arrival process into Orlando is as smooth as can be.
Marriott Suites Clearwater
The perfect choice for a family holiday, with modern, spacious and well-equipped suites.
There’s a certain seaside feel at the revamped Cadillac Hotel & Beach Club.
Universal Orlando Resort Hotels
Make the most of your holiday by staying in the thick of the action.
Tradewinds Island Grand Resort
A large, fun-packed resort. A favourite of Virgin Holidays' families for years.
Walt Disney World Hotels
With six parks to visit and 20 hotels, you can fully immerse yourself in the dream.
This unique resort delivers outstanding comfort and state-of-the-art amenities.
Fancy an Orlando adventure on your own terms? Give us a call to find out more about the villas we have in Orlando. Our villas offer good general access for guests who are able to walk short distances and can manage up to six steps. We can assist you with securing a villa with a downstairs bathroom with a walk-in shower* and we can also confirm single storey homes subject to availability. Have your pick of great locations and how much or how little you want to do. You’ll have everything you need for your Florida holiday… including the kitchen sink.
*Please note: not all of our villas and homes in Orlando are suitable for those with walking difficulties. Walk-in showers and single storey homes are on a request only basis. Please call our Special Assistance team on 0344 557 3998 for more details.
Dedicated Special Assistance Team
Cognitive/ Visual/ Hearing Impaired Assistance
Adapted van hire**
Wheelchair accessible transfers**
Airport and Airline Assistance
Wide choice of accommodation
Medical and mobility equipment hire**
**Available at select destinations, subject to availability and an additional charge.
Please note: The Virgin Holidays Special Assistance department will be closed from Monday 24th December through to Tuesday 1st January. Normal hours will resume from Wednesday 2nd January.
Virgin Holidays Special Assistance Team can be contacted Monday–Friday 9.00am–5.30pm on 0344 557 3998 or e-mail
Please find further information on our main Special Assistance page.
To arrange airport or onboard assistance with Virgin Atlantic, please call their Special Assistance Department on 0344 481 4455. Alternatively, you can e-mail Special_Assistance@fly.virgin.com or visit their web page for more information.