Doubletree Hotel Universal

International Drive, Orlando

The hotel

This hotel is literally only a few steps from the excitement of Universal Orlando Resort and enjoys all the benefits of being a Universal Partner Hotel. Enjoy the central location and convenience of scheduled transportation to Universal Orlando Resort™, Universal CityWalk®, SeaWorld® Orlando and Aquatica™. After a day at the theme parks choose from a variety of dining options including Pompano’s Restaurant, American Grill and a food court which includes pizza, a Starbucks® and a delicious deli fare. The large heated swimming pool is a great place to cool off after a day in theme park paradise!

Amenities

  • Bar
  • Swimming Pool
  • Children's Pool
  • Close to Universal Orlando Resort
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Free transport to theme parks

Where is it

Within walking distance of both Universal Orlando® theme parks Universal Studios Florida® and Universals Islands of Adventure®, plus Universal CityWalk™ entertainment complex. Transfer time from airport: 20 minutes.

Hotel information

All rooms and suites with air-conditioning, 32" flat screen TVs, cable TV, films-on-demand, clock radio with MP3 connection, mini-fridge, WiFi*, iron and ironing board, hairdryer, telephone, coffee maker and safe*.  Guest rooms with 2 queen-size or 1 king-size bed sleeping up to 5 adults with a roll-away bed*.

2 bedroom Suites have master bedroom with king-size bed and second bedroom with 2 queen-size beds sleeping up to 6 adults. Hospitality rooms have complimentary WiFi, seating area and wet bar and attach to the 2 bedroom Suite.

Scheduled transportation to Universal Orlando Resort™, Universal CityWalk®, SeaWorld® Orlando and Aquatica™. The Doubletree is also on the I-RIDE Trolley line*. Self-parking ($19 per night), valet parking ($23 per night) payable locally and subject to change.

Pompano’s Restaurant (breakfast), American Grill (dinner, American fayre), Courtyard Deli (all day sandwiches, pizzas, burgers), Starbucks® coffee, Lakeside pool bar.

Heated swimming pool, whirlpool, fitness centre.

Gift shop, coin-operated laundry*, concierge desk.

*Denotes local charge.

Minimum check-in age 21.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (686)
  • Very good (390)
  • Average (195)
  • Poor (74)
  • Terrible (80)
Image of the Tripadvisor rating Great staff!

Jul 16, 2019 Shonda M

Vinny was truly awesome! He made us feel like VIPs every morning. He is a great asset to this hotel! The location is close to EVERYTHING! Cab fare to Universal City walk is about 6 bucks for two people. Allows you to enjoy yourself to the fullest!!!
Image of the Tripadvisor rating IMPOSSIBLE TO SLEEP

Jul 16, 2019 Thiago S

Even though we already stayed in others Double Tree Hilton’s, this one is terrible. Teenagers on the floor all night long, slamming the door, laughing and yelling... We have talked to the manager and called security, but the noise continued.We coudn’t sleep two nights. So if you are going to stay in Orlando and you want to SLEEP,try other HOTEL.
Image of the Tripadvisor rating IGNORING CUSTOMER ISSUES

Jul 15, 2019 Ervin1982 Tallinn

Avoid this hotel and the Hilton brand. During my stay (15 June – 18 June) the door to the room was left open by housekeeping, so anyone could walk in. Has not happened to me in 20 years of travel, but OK, always first time for everything in life. Hotel management was apologetic, investigated, left apology note in the room, complimented the… Read more
Avoid this hotel and the Hilton brand. During my stay (15 June – 18 June) the door to the room was left open by housekeeping, so anyone could walk in. Has not happened to me in 20 years of travel, but OK, always first time for everything in life. Hotel management was apologetic, investigated, left apology note in the room, complimented the parking, provided free drinks at the bar. Seems like adequate response to otherwise unpleasant situation. Upon return home I discovered the complimented parking was still charged to the credit card. OK, not the best service, but again, happens. Wrote to Hilton guest relations on 23rd of June, who forwarded the issue to the hotel with promise I will be contacted to sort this out. 1 week nothing. Wrote again to Hilton guest relations, again apologetic response, that hotel management has to contact me and my issue with the credit card charge again forwarded to hotel management. After 3 weeks, NOTHING. This hotels management is a JOKE. Be aware if you encounter any issues, any charges on your credit card, they will IGNORE you with hopes you will forget and let it go. AVOID. As this is standard of a HILTON hotel, will do my best to avoid other Hiltons in my future travels. Read less
Image of the Tripadvisor rating Avoid... there must be better hotels in Orlando

Jul 15, 2019 David L

My wife, two kids and I went on holiday to Orlando and have just returned a few days ago. This was meant to be the holiday of a lifetime for us but there were a number of issues which dampened our spirits; particularly with the DoubleTree by Hilton. 1. Do your research before you go. Unless you are asking hotel staff about any facilities within… Read more
My wife, two kids and I went on holiday to Orlando and have just returned a few days ago. This was meant to be the holiday of a lifetime for us but there were a number of issues which dampened our spirits; particularly with the DoubleTree by Hilton. 1. Do your research before you go. Unless you are asking hotel staff about any facilities within a 100m radius of the hotel, they are clueless. Apparently there is a shuttle bus which runs to Disney from the hotel. We found this out from the staff at Disney Transportation Center; not from the Hilton staff. How did they not know this??!! 2. Don’t expect too much from housekeeping. We resorted to emptying our own bins and disposing of it ourselves as they constantly missed doing this even though it was clear they had cleaned the room. They also failed to replenished basic things like coffee and plastic cups when used. Did mention this countless times to reception staff but made no difference at all. 3. Uninterested staff. As far as I was led to believe, America prides itself in customer service but that is not the impression they got from the Hilton staff. When asking for some basic advice on travelling to particular tourist spots in Orlando such as International Drive, Seaworld etc. the only answer we ever got was “I don’t know, can you not just take a cab?”. We have been on other holidays abroad in the past and I have never experienced such an unhelpful response. Needless to say, if I ever did visit America again (unlikely... thanks Hilton!) I definitely wouldn’t be staying at a Hilton hotel. Read less
Image of the Tripadvisor rating Very unpleasant surprise for a luxury hotel chain!

Jul 15, 2019 Blackberry1924 Montreal, Canada

Hello, I recently stayed at the Doubletree Hilton in Orlando (Universal Studios). I have always trusted your hotel chain because it is a symbol of quality both in the services and the customers admitted to your establishments. This impression was completely transformed during my last visit. I was on vacation with my wife and when I checked in on… Read more
Hello, I recently stayed at the Doubletree Hilton in Orlando (Universal Studios). I have always trusted your hotel chain because it is a symbol of quality both in the services and the customers admitted to your establishments. This impression was completely transformed during my last visit. I was on vacation with my wife and when I checked in on the Friday, I quickly realized that the weekend would be hell! There was in the hotel an incredible number of bikers who attended some conference until Monday! You can imagine my wife’s face when she came face to face with a biker who had a 12-inch knife on his belt! You can imagine the discomfort when being stared at walking in and out of the hotel. You can imagine the fear when arriving at night, we found ourselves in a face to face between bikers rival clans! In short, we tried to avoid your establishment as much as possible when we paid for 3 nights! We did not feel safe because no one was watching, and it felt like a second-class motel! I would never have thought of finding myself in a situation like this with such dissatisfaction coming from a chain of hotels that I have always trusted. Therefore, if you plan to stay in this hotel and knowing that they allow such events to take place under their roof; i suggest you verify prior to booking! I keep with a very bitter taste of my experience! It's really a shame! Read less