Just ok.
Nov 13, 2021 W2250
We arrived and checked in ok. They gave us room 360 and sent us on our way. When we were walking to our room, most of the rooms down the hall from us had the curtains open and either had unmade beds or mattresses stacked on top of one another or were in some other type of maintenance/ housekeeping issue. We felt very secluded in the back of the…
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We arrived and checked in ok. They gave us room 360 and sent us on our way. When we were walking to our room, most of the rooms down the hall from us had the curtains open and either had unmade beds or mattresses stacked on top of one another or were in some other type of maintenance/ housekeeping issue. We felt very secluded in the back of the hotel it was a little creepy. We arrived back to our room about 10 and the smoke alarm was chirping. My friend called the desk and they told us to remove the battery. We did and a but late I tried to take a shower. The little plunger wouldn't come up to turn the showerhead on. However the entire water spigot turned around and around. My friend tried as well with no luck. We asked the lady at the desk about it and she also came up to look. She could t get it either, so she gave us a different room. We moved to 308 and that was a little better the room was quiet and clean and we could shower. The beds were ok. But one of the mattresses was really saggy and definitely should have been replaced. We went to get breakfast the next morning and were given a paper
To select 1 item from 3 different columns (I will include a picture). They were out of several items for the 5 days we were there. The third day I was only given 1 paper for breakfast. The 2 days previous I had picked up my friends food too while she was in the shower. The man ( not George) was trying to make a big deal out of giving me an additional menu for her. He reluctantly gave me one after I told him we were leaving after breakfast for the day. We got back to the room on day 3 and our key didnt work. We had to walk all the way down to the office again for them to fix out key . This also happened another time when we walked down to the laundry room. the morning we were leaving for the airport, the front doors were locked. I wanted to turn in my key and ended up missing our uber because of it. I rang the bell 3 times before the lady answered it. It was after the 6 am posted time so I not sure why it was locked.
Overall I will say this. The rooms were clean and pretty nice, but the hotel could definitely use a lot of updating. I loved the laundry room, you pay with an app and it tells you when you was finished. It is about a 15 minute ride to the parks which is also a plus. Most of the staff were very nice, but it seemed several times like no one was on the same page. I doubt we would stay here again.
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