Sheraton Lake Buena Vista Resort

Lake Buena Vista, Orlando

The hotel

In Lake Buena Vista, the Sheraton is the perfect spot for a relaxed retreat from the theme park thrills. There's two pools, and little ones will love the water slide and games room. Head to the spa and enjoy some pamper time, and enjoy some tasty American food for dinner. And when you're ready to head to the parks, you're just a short drive away.

Amenities

  • Bar
  • Families
  • Theme Parks
  • Children’s Playground
  • Children's Pool
  • Free Parking
  • Close to Walt Disney World Resort
  • Room Service
  • Fitness Centre/Gym
  • Laundry Service
  • Games Room
  • Free transport to theme parks

Where is it

5-minute drive to Downtown Disney, and 10 minutes to Universal Orlando® Resort. Transfer time from Orlando International Airport: 30 min.

Hotel information

489 rooms and suites on 6 floors. All with air-conditioning, cable TV with pay-per-view films, tea/coffee making facilities, safe, iron and board, mini-fridge*, bathrobes, bath amenities, and hairdryer. Standard Guest Rooms are 336 sq ft and have 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Poolview Rooms are 336 sq ft and have views of the pool from the balcony, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Family Rooms are 504-516 sq ft and have a private balcony or terrace, separate living area, and either 2 double beds and a sofa bed, or 1 king-size bed plus sofa bed, sleeping maximum 4 adults and 2 children.

Complimentary scheduled transport to Walt Disney World Resort (excluding Downtown Disney). Complimentary self-parking. Valet parking $26 plus tax, per day (payable locally, subject to change).

Zest (American cuisine, open for breakfast and dinner). 27 Palms Grill (poolside cocktails, lunch and snacks).

The Beach Pool. The Falls Pool with poolside cabanas* and water slide. Whirlpool. Top of the Palms Spa*. Fitness centre. Games room*.

Room service*. Laundry facilities. Grab-and-go market. Concierge. Complimentary WiFi.

Resort Fee waived: For all Virgin Holidays' guests.

Wheelchair-accessible rooms with 2 double beds or 1 king-size bed (roll-in showers available on request).

* Denotes local charge.

Please note: children under the age of 16 years are not permitted to stay at this hotel, due to health and safety restrictions.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (638)
  • Very good (716)
  • Average (466)
  • Poor (221)
  • Terrible (205)
Image of the Tripadvisor rating Very mediocre, especially fir Sheraton

Jan 26, 2020 verap princeton, nj

Pro: location- about 30 min, or $28 Uber away from Orlando airport. 15 min drive from Dinsney world - hotel resort fee includes free hourly shuttle to/ from Disney. Check reception for the schedule, it was 4 morning shuttles to the parks in the morning, and 4 back ( Epcot area) in the evening. Lots if convenient stores (7 eleven, wawa), dunkin… Read more
Pro: location- about 30 min, or $28 Uber away from Orlando airport. 15 min drive from Dinsney world - hotel resort fee includes free hourly shuttle to/ from Disney. Check reception for the schedule, it was 4 morning shuttles to the parks in the morning, and 4 back ( Epcot area) in the evening. Lots if convenient stores (7 eleven, wawa), dunkin donuts, restaurants, gift shops within 3 min walk. Also upscale outlets are within 5 min drive: gucci, burberry, prada and more. Beds were very comfy. Con: sound isolation- you will hear everything in your neighbor room including yelling, barking, talking etc. Design - welcome back to 70th with popcorns ceilings, ugly white tile in the bathroom and much more. Overall you get distinguished look if 2* hotel. Poor maintenance: our room was cleaned every other day, and cleaning person keep forgetting to leave shampoo, or conditioner, or coffee ( yes, I left tips). Read less
Image of the Tripadvisor rating Not ideal if you want Hollywood Studios

Jan 25, 2020 mfaenz Valdosta, Georgia

Only 4 shuttles a day to Disney only (I included a photo of the shuttle schedule).. and the shuttles only drop off at Epcot. Then you have to go through security at Epcot (e.g. a LINE) to take a different shuttle to Magic Kingdom at which point you can get another shuttle to Hollywood Studios. Just complicated, long and drawn out. When i… Read more
Only 4 shuttles a day to Disney only (I included a photo of the shuttle schedule).. and the shuttles only drop off at Epcot. Then you have to go through security at Epcot (e.g. a LINE) to take a different shuttle to Magic Kingdom at which point you can get another shuttle to Hollywood Studios. Just complicated, long and drawn out. When i checked in after eleven pm there was no vending (besides soda machine) or any snack shops open on resort grounds to get a small bite. The water pressure in the shower was mediocre. Room was clean and bed was comfy with a nice clean duvet/comforter. I was in the 2nd tower I believe-- must've stayed right over the loading dock-- starting at 6 am I started hearing huge linen/housekeeping buckets rolling over the concrete. Then of course, the resort and parking fees added up to way over what my hotwire reservation cost was. One night was enough before I went to a Disney resort Read less
Image of the Tripadvisor rating Poor service and staff are not happy to work

Jan 25, 2020 jplawywer Tokyo, Japan

I stayed as a plat member. This hotel is one of the worst Marriott Group hotels I have ever stayed. The staff did not look motivated to work. They are completely lacking the sense of hospitality. I will never stay this hotel again.
Image of the Tripadvisor rating An embarrassment for Sheraton

Jan 24, 2020 rammblings101 Worcester, United Kingdom

Very disappointed with my recent business stay. This is clearly set up as a family / tourist hotel. It has the wrong branding from Marriott and is nowhere near the standard expected from a Sheraton-branded hotel. On the positive side, the room was very spacious (family room with living area and separate bedroom with two queen beds) and plenty of… Read more
Very disappointed with my recent business stay. This is clearly set up as a family / tourist hotel. It has the wrong branding from Marriott and is nowhere near the standard expected from a Sheraton-branded hotel. On the positive side, the room was very spacious (family room with living area and separate bedroom with two queen beds) and plenty of drawer space for storage. Most of the hotel staff were very friendly and helpful. I'm having difficulty finding any other good points. Issues with my room: • Blackout blinds in bedroom not hung properly • Lack of privacy - window overlooks public walkway • Sliding door lock broken • Window not fixed properly.... it actually moves in the frame! • Light switch by door not functioning • Closet doors not properly attached • Closet very small.... little hanging space • No privacy for use of wash basin - in “corridor” rather than bathroom (although plenty of space in bathroom for a sink) • Elevator extremely slow • General appearance of public areas is “shabby” • Hot tap needs to be running for around 3 minutes for hot water • General appearance of public areas and room is dated, dark and in need of maintenance My advice? Avoid. Read less
Image of the Tripadvisor rating Bad experience with even worse follow up

Jan 23, 2020 Sightsee30971523267

No toilet paper. 3 yr old sat on toilet while i went and got some from front desk. No assistance with bell hop. Only had 1 on duty. Wouldn’t let me use a luggage cart. Sat 20 min. Took myself to room.