Sheraton Lake Buena Vista Resort

Lake Buena Vista, Orlando

The hotel

In Lake Buena Vista, the Sheraton is the perfect spot for a relaxed retreat from the theme park thrills. There's two pools, and little ones will love the water slide and games room. Head to the spa and enjoy some pamper time, and enjoy some tasty American food for dinner. And when you're ready to head to the parks, you're just a short drive away.

Amenities

  • Bar
  • Families
  • Theme Parks
  • Children’s Playground
  • Children's Pool
  • Free Parking
  • Close to Walt Disney World Resort
  • Room Service
  • Fitness Centre/Gym
  • Laundry Service
  • Games Room
  • Free transport to theme parks

Where is it

5-minute drive to Downtown Disney, and 10 minutes to Universal Orlando® Resort. Transfer time from Orlando International Airport: 30 min.

Hotel information

489 rooms and suites on 6 floors. All with air-conditioning, cable TV with pay-per-view films, tea/coffee making facilities, safe, iron and board, mini-fridge*, bathrobes, bath amenities, and hairdryer. Standard Guest Rooms are 336 sq ft and have 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Poolview Rooms are 336 sq ft and have views of the pool from the balcony, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Family Rooms are 504-516 sq ft and have a private balcony or terrace, separate living area, and either 2 double beds and a sofa bed, or 1 king-size bed plus sofa bed, sleeping maximum 4 adults and 2 children.

  • Resort fee waived: For all Virgin Holidays guests, saving $11.95 per room per day.

Complimentary scheduled transport to Walt Disney World Resort (excluding Downtown Disney). Complimentary self-parking. Valet parking $26 plus tax, per day (payable locally, subject to change).

Zest (American cuisine, open for breakfast and dinner). 27 Palms Grill (poolside cocktails, lunch and snacks).

The Beach Pool. The Falls Pool with poolside cabanas* and water slide. Whirlpool. Top of the Palms Spa*. Fitness centre. Games room*.

Room service*. Laundry facilities. Grab-and-go market. Concierge. Complimentary WiFi.

Resort Fee waived: For all Virgin Holidays' guests.

Wheelchair-accessible rooms with 2 double beds or 1 king-size bed (roll-in showers available on request).

* Denotes local charge.

Please note: children under the age of 16 years are not permitted to stay at this hotel, due to health and safety restrictions.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (666)
  • Very good (729)
  • Average (475)
  • Poor (231)
  • Terrible (215)
Image of the Tripadvisor rating Really Bad Service and Installations

Sep 25, 2020 sergiolbarbosa Sunny Isles Beach, Florida

The facilities are old and need urgent renovation. I stayed at the hotel for four days without having the room cleaned at least once. Not even the bath towels were changed. The service and facilities do not live up to the Sheraton brand.
Image of the Tripadvisor rating Worst Sheraton Experience

Sep 11, 2020 lrojasolivares17

I have been to Sheraton in Rome, Italy and one in San Juan, Puerto Rico and both experiences were amazing. BUT this time in Orlando, Florida was my worst worst experience at any hotel. Never going there again.
Image of the Tripadvisor rating There were very few staff on property. The room was dirty, the pool was dirty and no supervision.

Sep 10, 2020 jlkbecker Orlando, Florida

There were very few staff on the property to assist with any requests. The room was filthy, the hallways and elevators were disgusting and dirty. The pool was dirty with no supervision. The pool area could have been awesome if there were available balls for the volleyball net and basketball goals. But there weren’t. The slide was dirty and… Read more
There were very few staff on the property to assist with any requests. The room was filthy, the hallways and elevators were disgusting and dirty. The pool was dirty with no supervision. The pool area could have been awesome if there were available balls for the volleyball net and basketball goals. But there weren’t. The slide was dirty and closed most of the time and kids were crawling up it and on it unsupervised. I felt dirty after leaving the property. Totally disappointed and disgusted with Sheraton Lake Buena Vista. Read less
Image of the Tripadvisor rating What a Value!

Sep 1, 2020 Getaway34290039046

This hotel was great!! We were also able to bring our English Bulldog Joe at no charge! The beds were extremely comfortable and the rooms were very spacious! Very convenient and close to restaurants and Disney Springs!
Image of the Tripadvisor rating Disney trip

Aug 25, 2020 tiffanyb222020

Hot tub was cold. Slide was never open. The pool area needed cleaned. Hotel Needs some updating. No coffee in rooms. Tv options were poor. Not like any hotel experience I’ve ever had. Won’t be returning