Sheraton Lake Buena Vista Resort

Lake Buena Vista, Orlando

The hotel

In Lake Buena Vista, the Sheraton is the perfect spot for a relaxed retreat from the theme park thrills. There's two pools, and little ones will love the water slide and games room. Head to the spa and enjoy some pamper time, and enjoy some tasty American food for dinner. And when you're ready to head to the parks, you're just a short drive away.

Amenities

  • Bar
  • Families
  • Theme Parks
  • Children’s Playground
  • Children's Pool
  • Free Parking
  • Close to Walt Disney World Resort
  • Room Service
  • Fitness Centre/Gym
  • Laundry Service
  • Games Room
  • Free transport to theme parks

Where is it

5-minute drive to Downtown Disney, and 10 minutes to Universal Orlando® Resort. Transfer time from Orlando International Airport: 30 min.

Hotel information

489 rooms and suites on 6 floors. All with air-conditioning, cable TV with pay-per-view films, tea/coffee making facilities, safe, iron and board, mini-fridge*, bathrobes, bath amenities, and hairdryer. Standard Guest Rooms are 336 sq ft and have 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Poolview Rooms are 336 sq ft and have views of the pool from the balcony, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Family Rooms are 504-516 sq ft and have a private balcony or terrace, separate living area, and either 2 double beds and a sofa bed, or 1 king-size bed plus sofa bed, sleeping maximum 4 adults and 2 children.

  • Resort fee waived: For all Virgin Holidays guests, saving $11.95 per room per day.

Complimentary scheduled transport to Walt Disney World Resort (excluding Downtown Disney). Complimentary self-parking. Valet parking $26 plus tax, per day (payable locally, subject to change).

Zest (American cuisine, open for breakfast and dinner). 27 Palms Grill (poolside cocktails, lunch and snacks).

The Beach Pool. The Falls Pool with poolside cabanas* and water slide. Whirlpool. Top of the Palms Spa*. Fitness centre. Games room*.

Room service*. Laundry facilities. Grab-and-go market. Concierge. Complimentary WiFi.

Resort Fee waived: For all Virgin Holidays' guests.

Wheelchair-accessible rooms with 2 double beds or 1 king-size bed (roll-in showers available on request).

* Denotes local charge.

Please note: children under the age of 16 years are not permitted to stay at this hotel, due to health and safety restrictions.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (668)
  • Very good (731)
  • Average (476)
  • Poor (238)
  • Terrible (223)
Image of the Tripadvisor rating Not a 4 star hotel

Jan 13, 2021 sl472015 Asheville, North Carolina

Our stay was disappointing. Both restaurants were closed but our stay included at $50 restaurant credit which we were unable to use. The rooms are outdated, the outside of the building looked dirty and the lobby was noticeably not very clean also. Overall, the place just seemed very sad, empty and unattended to. - When we arrived, our room was… Read more
Our stay was disappointing. Both restaurants were closed but our stay included at $50 restaurant credit which we were unable to use. The rooms are outdated, the outside of the building looked dirty and the lobby was noticeably not very clean also. Overall, the place just seemed very sad, empty and unattended to. - When we arrived, our room was dirty (crumbs all over the floor, dirty napkins, a straw, and a wrapper were on the ground). We requested a new room, which was cleaner but still felt like it wasn’t cleaned to normal standards, let alone COVID standards. We left for the day and when we arrived back at 2 am, our room key was deactivated. We had to go to the front desk to get new keys. After that, on our way up to the room, we had a gross experience in the elevator. My boyfriend actually slipped and fell in a puddle of PUKE... splattered all over the corner of the elevator. How is someone not cleaning/ monitoring these common areas at all times? Arriving back in the room, our toilet clogged twice. It did fix itself after a few flushes but the stress of clogging the toilet on the first use was annoying. The sheets did seem clean and the bed was comfy. We got woken up at 8am by construction going on above us. The construction went on all morning. Again, the lobby was also not very clean. Things like crumbs and stains everywhere, the issue with the elevator, at one point, there was actually a dirty/ used makeup brush sitting on the front desk for hours. I just don’t understand how the hotel employees aren’t noticing these things and making the place look more presentable. Upon check out, I asked for a refund of the resort fee because we were unable to use the amenities. They did refund us the $26 fee which was cooperative and nice but truly I think we should have been refunded much more. You do not allow a guest to check into a dirty room, have to fuss with reactivating room keys, and slip in puke in your disgusting lobby without offering them some sorta consolation. The pool did look awesome, though we were unable to use it because of the weather. It’s a good location if you’re going to Disney but not Downtown. Being dog friendly w/ no fee is a plus. The front desk agents were polite and helpful in solving our issues but like I said, I think we probably should have been accommodated to even more, considering the inconvenience and grossness of our stay but that’s a corporate issue. Marriott should be doing better. Would not recommend. Read less
Image of the Tripadvisor rating Disappointed

Jan 11, 2021 ahutt66 Tennessee Ridge, Tennessee

Took the kid’s yo the parks. I planned to work but the internet was so bad I could not connect to work. Very few outlets to charge devices. Very dirty shower and floors. Very noisy. Constructions starts at 7 am.
Image of the Tripadvisor rating covid affects

Jan 8, 2021 jon p Las Vegas, Nevada

although a good stay overall disapointed that the restaurant and hot tubs not open Although the limited food choices available at the pool bar were just ok at best , the food quality was was far below what was available when the restaurant was open
Image of the Tripadvisor rating Dirty, Disgusting and a Safety Hazzard

Jan 4, 2021 H7928ZProbertc

Dirty, Disgusting and a Safety Hazzard We arrived at the hotel and while waiting to see if we could check in early, we used the lobby bathroom both men and women smelled so bad like sewage. Unable to check in we left to the park and returned about 9:30pm. We then tried to call several times at night and no answer and in the morning same thing no… Read more
Dirty, Disgusting and a Safety Hazzard We arrived at the hotel and while waiting to see if we could check in early, we used the lobby bathroom both men and women smelled so bad like sewage. Unable to check in we left to the park and returned about 9:30pm. We then tried to call several times at night and no answer and in the morning same thing no one answers that phone. The room was dirty and disgusting not even considering we are in COVID-19 times. The bathroom had mold on the shower curtains. The balcony had an old cigar that was not picked up and it was dirty. The hallways were so disgusting worse than a roach motel. The worst is the hazard, one of my family members is disabled and when they were going out to see the balcony the curtain was broken on the bottom and had a piece of think rope that he tripped on and thankfully held on to the balcony without going over it. By now it was very late no one answers the phone or helps. We complained in the morning and we asked for the manager and they called manger Philip not sure he is a manager because he did not care at all. The other girl at the counter along with the guy that originally, we gave the complaint to just kept saying they didn’t care and that they only make minimum wage and could care less about the problem. There is not regard for cleaning especially during COVID19. All the handles were dirty, and the phone was so full of dust you run your finger on it or the lamps and its a thick dust. The Customer Service is non-existent, and the hotel is disgusting. I really hope this is not a Disney approved hotel because it would be an embarrassment. This is not up to standards for a Marriott. Read less
Image of the Tripadvisor rating No management

Jan 1, 2021 744shaunt

One of the rudest check in’s that I can remember - actually left me stunned by the experience that I called Bonvoy and requested a call back from the GM....that of course never happened. Whole place is shabby, I guess you get what you pay for but take note that the slide for the pool was not open. ‘being repaired” -if you have kids this is a… Read more
One of the rudest check in’s that I can remember - actually left me stunned by the experience that I called Bonvoy and requested a call back from the GM....that of course never happened. Whole place is shabby, I guess you get what you pay for but take note that the slide for the pool was not open. ‘being repaired” -if you have kids this is a big deal and the gym is open but no hand sanitizer or water provided - which I’m pretty sure Is mandatory from CDC. Guests not wearing masks etc....so take your chances. If you are titanium then the complimentary breakfast is not provided ......something about only having the Buffet option available which we aren’t entitled to. You would think with the low occupancy the management would be a little more grateful for guests. To finish on a positive - location good for Disney Springs. Read less