Sheraton Lake Buena Vista Resort

Lake Buena Vista, Orlando

The hotel

In Lake Buena Vista, the Sheraton is the perfect spot for a relaxed retreat from the theme park thrills. There's two pools, and little ones will love the water slide and games room. Head to the spa and enjoy some pamper time, and enjoy some tasty American food for dinner. And when you're ready to head to the parks, you're just a short drive away.

Amenities

  • Bar
  • Families
  • Theme Parks
  • Children’s Playground
  • Children's Pool
  • Free Parking
  • Close to Walt Disney World Resort
  • Room Service
  • Fitness Centre/Gym
  • Laundry Service
  • Games Room
  • Free transport to theme parks

Where is it

5-minute drive to Downtown Disney, and 10 minutes to Universal Orlando® Resort. Transfer time from Orlando International Airport: 30 min.

Hotel information

489 rooms and suites on 6 floors. All with air-conditioning, cable TV with pay-per-view films, tea/coffee making facilities, safe, iron and board, mini-fridge*, bathrobes, bath amenities, and hairdryer. Standard Guest Rooms are 336 sq ft and have 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Poolview Rooms are 336 sq ft and have views of the pool from the balcony, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Family Rooms are 504-516 sq ft and have a private balcony or terrace, separate living area, and either 2 double beds and a sofa bed, or 1 king-size bed plus sofa bed, sleeping maximum 4 adults and 2 children.

  • Resort fee waived: For all Virgin Holidays guests, saving $11.95 per room per day.

Complimentary scheduled transport to Walt Disney World Resort (excluding Downtown Disney). Complimentary self-parking. Valet parking $26 plus tax, per day (payable locally, subject to change).

Zest (American cuisine, open for breakfast and dinner). 27 Palms Grill (poolside cocktails, lunch and snacks).

The Beach Pool. The Falls Pool with poolside cabanas* and water slide. Whirlpool. Top of the Palms Spa*. Fitness centre. Games room*.

Room service*. Laundry facilities. Grab-and-go market. Concierge. Complimentary WiFi.

Resort Fee waived: For all Virgin Holidays' guests.

Wheelchair-accessible rooms with 2 double beds or 1 king-size bed (roll-in showers available on request).

* Denotes local charge.

Please note: children under the age of 16 years are not permitted to stay at this hotel, due to health and safety restrictions.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (687)
  • Very good (741)
  • Average (497)
  • Poor (250)
  • Terrible (232)
Image of the Tripadvisor rating Great Vacation!!

Jul 23, 2021 843tede

We stayed 9 days at the Sheraton Lake Buena Vista..Hotel was excellent..Staff was very friendly..One employee stood out above all others..Guillermo..bartender at pool bar..his service was above and beyond...will stay at this hotel next year just because of Guillermo!!
Image of the Tripadvisor rating Don't stay here.

Jul 22, 2021 JSwash

If I hadn't booked a nonrefundable stay, I would have checked out. Not sure where this place earns the right to charge a resort fee. Website says housekeeping available upon request, but when we requested they said no. Installed a fancy new locker to check out towels at the pool, but didn't refill it. I don't know if the overpriced breakfast… Read more
If I hadn't booked a nonrefundable stay, I would have checked out. Not sure where this place earns the right to charge a resort fee. Website says housekeeping available upon request, but when we requested they said no. Installed a fancy new locker to check out towels at the pool, but didn't refill it. I don't know if the overpriced breakfast is worth it. We ate elsewhere. The Disney shuttle is very limited as far as times and passengers. The maintenance and housekeeping people we met were friendly and helpful, but the front desk staff was not so accommodating. I honestly think they are too understaffed to be operating at this capacity. The elevator was kind of creaky, and made me nervous about riding it. Read less
Image of the Tripadvisor rating Stay Somewhere Else

Jul 21, 2021 Kirb76 Atlanta, Georgia

I’ve stayed here multiple times over the years and the quality of stay has declined. The room I was first assigned was flooded. After requesting a new room we were assigned to a room that was only slightly cleaned. My children kept finding items left behind by past guest.If you want eat at the restaurant you will have to battle the gnats. Save… Read more
I’ve stayed here multiple times over the years and the quality of stay has declined. The room I was first assigned was flooded. After requesting a new room we were assigned to a room that was only slightly cleaned. My children kept finding items left behind by past guest.If you want eat at the restaurant you will have to battle the gnats. Save your money and find somewhere else to stay. Read less
Image of the Tripadvisor rating This hotel used to be the best

Jul 20, 2021 leonardvargas Boca Raton, Florida

My family and I used to come to this hotel often. 3-5 times a year. Their suites are great for families. The hotel was very clean and the breakfast was great in the mornings. But lately the hotel standards have gone down. The outside appearance looks dirty and run down. The staff is soso, depends who you talk to. They cut some activities they used… Read more
My family and I used to come to this hotel often. 3-5 times a year. Their suites are great for families. The hotel was very clean and the breakfast was great in the mornings. But lately the hotel standards have gone down. The outside appearance looks dirty and run down. The staff is soso, depends who you talk to. They cut some activities they used to do in or at the pool and when I asked for a reason they simply said "new management." It's not the same hotel and we want to hold on but we feel we might have to find another hotel to vacate in. Read less
Image of the Tripadvisor rating Bad Experience

Jul 20, 2021 MarcoOlivera65 Cancun, Mexico

I had a prepaid trip , and upon arrival they asked me for my credit card for incidentals $50.00 dlls deposit they said and they charged my c.card with $667.00 dlls , went back and told them , they said sorry for the inconvenience we will reimburse and then charged another $387.00 dlls instead of credit , went back and asked again and said sorry… Read more
I had a prepaid trip , and upon arrival they asked me for my credit card for incidentals $50.00 dlls deposit they said and they charged my c.card with $667.00 dlls , went back and told them , they said sorry for the inconvenience we will reimburse and then charged another $387.00 dlls instead of credit , went back and asked again and said sorry again , very bad administration and they dont even apologize for real for their mistakes . Terrible experience Read less