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Set in 500 acres of woodland with a 10-acre lake, this chic, upscale Mediterranean-style resort is a great place to stay in Orlando! Choose between guest rooms or a suite, both are luxurious with all modern amenities and great views from those windows. The theme parks are handily close by but you’ll want to schedule time to enjoy all the resort offers, including swimming in the lagoon-style pool and the calm and tranquility of The Blue Harmony Spa. When it comes to eats, no matter what you’re in the mood for, the Wyndham Grand has it covered. Tesoro Cove serves hearty breakfasts and Italian classics for dinner or feast on fresh fish and sushi at the Deep Blue Seafood Grille. The Back Bay Bar and Grill is another treat, in an idyllic setting, overlooking the lake.
Amenities
Bar
Spa
Swimming Pool
Hot tub
Theme Parks
Children’s Playground
Close to Walt Disney World Resort
Babysitting service
Room Service
Valet parking
Safety Deposit Box
Fitness Centre/Gym
Where is it
Hotel information
400 rooms and suites on 14 floors. All with air-conditioning, flat screen TV, telephone, WiFi, tea/coffee maker, iPod docks, mini-fridge, hairdryer, safe, iron and board and bathrobes. Deluxe Rooms with 1 king-size bed or 2 queen beds, sleeping max 4 adults or 2 adults and 2 children.
Family King Bunk Rooms and Family Queen Queen Bunk Rooms with 1 king-size bed or 2 queen beds and bunk beds in a private alcove with a TV, sleeping max 6 adults or 2 adults and 4 children.
Grand Deluxe Rooms with private balcony and 1 king-size bed or 2 queen beds, sleeping max 4 adults or 2 adults and 2 children.
Executive Family King Bunk Rooms and Executive Queen Queen Bunk Rooms are on the top 2 floors, with 1 king-size bed or 2 queen beds and bunk beds in a private alcove with a TV, sleeping max 6 adults or 2 adults and 4 children.
Self-parking $20 plus tax per day*, valet parking $26 plus tax per day* (payable locally, subject to change). Shuttle to the Walt Disney World® Resort theme parks*. Drive time from airport: 20 mins.
Deep Blu Seafood Grille (dinner), Tesoro Cove (classic American cuisine, breakfast and dinner), Back Bay Bar and Grill (open daily 11.00am-10.00pm), Bar 1521, Barista (coffee shop). Convenience store.
Lagoon-style swimming pool. Poolside cabanas* (payable locally). Hot tub. Pool deck with fire pit. Fitness centre. Blue Harmony Spa* with outdoor treatment rooms. Sauna. Championship Golf* at the neigbouring Waldorf Astoria Golf Club. Games room. Jogging trail. Children's playground. Children's activities.
A resort fee of $20 plus tax per room per day is payable locally. Resort fee and its inclusions are subject to change.
Based on 6615 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (3813)
Very good (1629)
Average (739)
Poor (260)
Terrible (174)
disney1st
Apr 14, 2021gbird14Radcliff, Kentucky
The hotel was overall average especially for the high price. I did not like how the room is not cleaned during the stay and how the hot tubs were closed. There were many hidden fees and breakfast should have been included. I would not stay at this hotel again because i dont feel it is worth the price as average as it is to most other hotels in…
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The hotel was overall average especially for the high price. I did not like how the room is not cleaned during the stay and how the hot tubs were closed. There were many hidden fees and breakfast should have been included. I would not stay at this hotel again because i dont feel it is worth the price as average as it is to most other hotels in my opinion that are much cheaper.
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An Incubator for Covid
Apr 12, 2021Laura01760Natick, Massachusetts
I was in a wedding hosted by this hotel. We were promised before arriving that all of these covid protocols would be followed, and then when we got there everything changed. Events that were supposed to be outdoors were moved inside. Options for outdoor seating, or boxed meals for distanced eating were not followed through. The hotel did not…
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I was in a wedding hosted by this hotel. We were promised before arriving that all of these covid protocols would be followed, and then when we got there everything changed. Events that were supposed to be outdoors were moved inside. Options for outdoor seating, or boxed meals for distanced eating were not followed through. The hotel did not enforce a masking policy indoors. They even had staff members not wearing masks (yes, Wendy, the reception manager, I’m talking about you). At one point they purposely closed the doors to the ballroom to prevent air from circulating. Just a complete and total disregard for any measures to reduce the spread of covid. There was no excuse for it. You are in Florida. People come for the weather. You should have figured out how to run this whole thing outside.
And as if that reckless and irresponsible behavior wasn’t enough, they also had a few other colossal mistakes: they messed up everyone’s reservation—including not having a room with a king for the wedding couple; they lost an entire layer of the wedding cake; the coordinators were consistently late for meeting times and unreachable for the bride at key moments; they were late setting up for the ceremony; broke the glass during set up; and they couldn’t even wait for the guests to finish the cocktail hour before setting the pool back up...so there were random hotel kids running around in wet bathing suits through the cocktail party.
Avoid this place like the plague that it is. They will overpromise, under deliver and nickel and dime you on everything—$6 for a bottle of water—and on top of that you will get what ever new strain of covid is incubating in that cess pool.
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Best Resort Ever
Apr 11, 2021m0neym0mmaBrooklyn, New York
Very clean! Huge property! EXCELLENT customer service ! Room service was great for people like us who were scared to dine in. Win Win all around. Highly recommend! Five different pools to choose from. Only Con was the Damage Refundable Deposit they don’t mention prior to booking.
Excellent Guest Services
Apr 11, 2021j0hneadair
I was on a personal vacation with my family at this property. The staff at check-in, check-out, pool and restaurants were as expected from a property of this reputation. However, the staff really shined when we encountered a problem. This was a BIG problem created by another hotel guest in the room next to us. The staff went over and beyond to…
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I was on a personal vacation with my family at this property. The staff at check-in, check-out, pool and restaurants were as expected from a property of this reputation. However, the staff really shined when we encountered a problem. This was a BIG problem created by another hotel guest in the room next to us. The staff went over and beyond to rectify the issue. The property, amenities and staff are amazing!
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Excellent!
Apr 10, 2021RickBidsIndian Rocks Beach, Florida
Excellent hotel, excellent stay and great staff! When we entered the hotel we were greeted by Rick who was absolutely awesome. Rick showed us around the hotel and explained how everything worked, where to eat and the times of the different restaurants, and even gave some inside information that greatly assisted us with our stay. The hotel and room…
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Excellent hotel, excellent stay and great staff! When we entered the hotel we were greeted by Rick who was absolutely awesome. Rick showed us around the hotel and explained how everything worked, where to eat and the times of the different restaurants, and even gave some inside information that greatly assisted us with our stay. The hotel and room was very clean and nice, not to mention all the pools and amenities. We highly recommend this hotel and make sure you take care of Rick, because he certainly took care of us!
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Your holiday may be affected by travel restrictions or cancellations
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected by email.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
I returned early from holiday and have further questions?
You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.
disney1st
