Hard Rock Hotel

Universal Orlando Resort, Florida

The hotel

Live like a rock ‘n’ roll superstar at the Hard Rock Hotel® at Universal Orlando Resort. It’s the perfect mix of funk and just plain fun. This hotel will make you feel like rock ‘n’ roll royalty with impeccable accommodations, a wealth of recreation, and personal service and attention fit for an “A-List” celebrity. Designed in Californian mission-style architecture, the Hard Rock Hotel® embodies the soul, spirit and attitude of rock. It’s lively, yet laid back. Classy, yet totally casual, with a sand beach pool that immerses you in sound, not just water; authentic rock ‘n’ roll memorabilia; the legendary Palm Restaurant and more. Best of all, the 650-room hotel is located just a short walk, complimentary water taxi◊ or shuttle bus ride to the Universal Orlando theme parks, plus the Universal CityWalk entertainment complex. Hotel guests also enjoy an exclusive package of theme park benefits, including:· FREE^ Universal Express Unlimited to skip the regular queues in Universal Studios Florida and Universal’s Islands of Adventure (valid theme park admission required not valid at Universal's Volcano Bay).· Early Park Admission† to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay one hour before the park opens (valid theme park admission required).

Amenities

  • Children’s Playground
  • Bar
  • Hot tub
  • Wheelchair access
  • Volley Ball
  • Restaurant
  • Families
  • Theme Parks
  • Games Room
  • Fitness Centre/Gym
  • Free transport to theme parks
  • Internet Access

Where is it

Within easy walking distance of both Universal Orlando theme parks Universal Studios Florida and Universal’s Islands of Adventure, plus Universal CityWalk entertainment complex. Transfer time from airport: 20 minutes.

Hotel information

650 rooms on 7 floors in 1 building with 6 lifts. All with air-conditioning, 49" flat-screen TV, WiFi, iPod docking station, coffee maker, mini-fridge, safe, iron and board, bathrobes and hairdryer. All rooms are non-smoking. Standard Rooms with 2 queen-size beds, sleeping maximum 4 persons or family of 5 with rollaway bed*.

Pool View and Deluxe Rooms are available at a supplement.

Club Rooms are situated on the 7th floor with access to a private lounge offering complimentary daily breakfast and evening hors d'oeuvres, beer and wine.

Suites and Kids Suites are also available at a supplement.

  • Booking Bonus Reserved solely for Virgin Holidays guests staying at any Universal Orlando Resort hotel, our exclusive v-hub lounge at Universal’s Aventura Hotel lets you make the most of every day of your holiday — even your last. Catch some last minute rays by the hotel pool after you’ve checked out, or drop by after one last visit to the parks to freshen up before you fly. Oh, did we mention the free light morning snack too? Click here to find out more.

Complimentary transport to the Universal Orlando theme parks and Universal CityWalk. Self parking approx $22 plus tax per day, valet parking approx $29 plus tax per day (payable locally, subject to change).

The Kitchen (breakfast, lunch and dinner), The Palm Restaurant (dinner only), Beachclub (pool bar and grill), Velvet Bar (light snacks), Emack & Bolio's Marketplace (ice-cream parlour featuring Starbucks® coffee).

Pool with water slide and beach. Play area for kids. 2 hot tubs. Cabanas* (seasonal). Table tennis. Fitness centre. Volleyball court. Resort Kids Camp* (reservations required). Game room*. Preferred tee times at local golf courses*. Access to Mandara Spa®* at nearby Loews Portofino Bay Hotel.

24-hour room service*. Hard Rock® Gift Shop.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

Minimum stay 2 nights at all times.

*Denotes local charge.
Please note: One person must be 21 years or over in each room to check-in.
Please note: There may be a local charge for use of a roll-away bed for parties of 5 people or more sharing a room. This is subject to change and is charged by the hotel.

HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s19)

^Requires theme park admission. Valid at Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Universal’s Volcano Bay or at Pteranodon Flyers at Islands of Adventure. Excludes separately ticketed events. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice.

†Requires theme park admission. Early Park Admission begins one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure (as determined by Universal Orlando) and Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

© 2019 Starbucks Coffee Company. All rights reserved. Hard Rock Hotel ® Hard Rock Cafe International (USA), Inc. Universal elements and all related indicia TM & © 2019 Universal Studios. All rights reserved.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (6480)
  • Very good (2534)
  • Average (950)
  • Poor (437)
  • Terrible (269)
Image of the Tripadvisor rating Hard Rock Hotel

Jul 22, 2019 kenako1 . Middlesbrough, United Kingdom

Had a birthday night treat in this place, great hotel with a nice pool, service was excellent and the pool entertainment was brilliant (danced in the pool and I haven't danced for a long time) so credit to the DJ great laugh. Rooms were decent enough not overally large (the one we stopped in anyway) but decent. great thing was if you stopped here… Read more
Had a birthday night treat in this place, great hotel with a nice pool, service was excellent and the pool entertainment was brilliant (danced in the pool and I haven't danced for a long time) so credit to the DJ great laugh. Rooms were decent enough not overally large (the one we stopped in anyway) but decent. great thing was if you stopped here you got fast passes to Universal so that was a bonus. Read less
Image of the Tripadvisor rating Wonderful hotel

Jul 21, 2019 Prettypinkme84 Giffnock, United Kingdom

Would 100% recommend this hotel didn’t want to leave rooms , pool area ,reception spotless service outstanding . You also receive fast passes for universal which is a huge benefit. Easy access to parks by boat or foot path . Very family friendly kids activities throughout the day . Only down fall is the shop is very pricey to be expected it is the… Read more
Would 100% recommend this hotel didn’t want to leave rooms , pool area ,reception spotless service outstanding . You also receive fast passes for universal which is a huge benefit. Easy access to parks by boat or foot path . Very family friendly kids activities throughout the day . Only down fall is the shop is very pricey to be expected it is the hard rock after all . Read less
Image of the Tripadvisor rating AWFUL EXPERIENCE , 8 STAR PRICES MOTEL SERVICE

Jul 20, 2019 LoveTravel549919 Miami Beach, Florida

Currently staying here, Sadly, OUTRAGEOUS PRICES. Had to request for room to be made at 4 PM still dirty. Pool lounge chairs are so uncomfortable that make your back hurts, VERY 80’s Style, WHITH what they charge a redo is expected..... A Tasteless margarita at the pool $25 plus 20% gratuity. A burger at the pool bar, $16, normal, ADD BACON AND… Read more
Currently staying here, Sadly, OUTRAGEOUS PRICES. Had to request for room to be made at 4 PM still dirty. Pool lounge chairs are so uncomfortable that make your back hurts, VERY 80’s Style, WHITH what they charge a redo is expected..... A Tasteless margarita at the pool $25 plus 20% gratuity. A burger at the pool bar, $16, normal, ADD BACON AND cheese. And extra 6 dollars. Not even in a fancy NYC restaurant I’ve seen this prices, not to mention lack of quality. Cable service in the room did not work last night, could not relax and watch Tv. No massage service in the hotel, Since spa is in sister property, If want massage in this room, up charge of $150 plus the $170 of the massage. In a 5 Star hotel in Monaco a room massage ranges in the 120’s. To check in had to wait 25 minutes in line. I guess they can’t afford the extra employees. Overall an experience that is not worth the money . They certainly do not deliver VALUE. Read less
Image of the Tripadvisor rating Stay Awhile and Enjoy

Jul 20, 2019 deloresl837

Spent four nights at Hard Rock Hotel for the first time and it did not disappoint. The room was superb: clean, tastefully decorated, and roomy. The staff worked to make the stay enjoyable. Impeccable grounds, and the water taxi is a great way to get to Islands of Adventure and Universal Studios. But the quick walk is equally pleasant. Teylor made… Read more
Spent four nights at Hard Rock Hotel for the first time and it did not disappoint. The room was superb: clean, tastefully decorated, and roomy. The staff worked to make the stay enjoyable. Impeccable grounds, and the water taxi is a great way to get to Islands of Adventure and Universal Studios. But the quick walk is equally pleasant. Teylor made the Club Level service fun as he was personable. Dahlia is probably the most hard working and efficient staff member I encountered even though she wasn't aware that I was looking. There could be additional help during check-in but the staff was friendly and informative. We chose the club level for the convenience of having a quick breakfast and snacks in between. I don't know that I would choose that option again; it was okay but sparse compared to other club level accommodations I've had in the past. So, while I won't give it a 5, it is still a great hotel for the amenities and well appointed rooms. We had two rooms and my son and nephew were in a room far away from us. When I called the front desk, they were willing to relocate them but the boys opted to stay where they were because they were comfortable. The staff at the restaurant "The Kitchen" were amazing! They accommodated our request: cafe mocha, steak in the omelet, etc. Pictures to come later. Read less
Image of the Tripadvisor rating First visit to Florida, first visit to Hard Rock. Homophobic.

Jul 19, 2019 Matt S Edinburgh, United Kingdom

Hotel nice enough, it`s a gimmicky hotel. We were there to stay on a Universal resort which gave us the express passes and early admission. I liked the look of it and booked it. The room attendants we encountered were cheerful and helpful. The Kitchen Staff who served us were very good and attentive and we were happy to tip. My travel companion… Read more
Hotel nice enough, it`s a gimmicky hotel. We were there to stay on a Universal resort which gave us the express passes and early admission. I liked the look of it and booked it. The room attendants we encountered were cheerful and helpful. The Kitchen Staff who served us were very good and attentive and we were happy to tip. My travel companion had encountered insincerity from a jobsworth receptionist, he has Aspergers and can get flustered, and happened , not long after checking in, forgot our room number, even though the jobsworth had checked us in not 15 mins previous. After sorting the matter, she responded to him with a condesending, "Have a nice day"!! Awful The matter was discussed with the manager the following day after arrival, she had done a good job and I hope she followed up on her promise to deal with what happened. The Beach Club, towel attendants, friendly and engaging. but, as is the case, there was one poolside barman, a fat bald one, who did a terrible job getting drinks and we ended up getting our own. Utterly useless. 15% gratuity included in the orders, takes away any sort of decent customer service, especially this useless bartender. Also, it would appear, as two guys who were travelling together, it can deemed it was homophobically instigated and a reluctance to serve us. His loss, the pink pound carries a lot of tipping. America has gone down the pan a bit. A real indication of how America is going down the pan. Read less