Hard Rock Hotel

Universal Orlando Resort, Florida

The hotel

Live like a rock ‘n’ roll superstar at the Hard Rock Hotel® at Universal Orlando Resort. It’s the perfect mix of funk and just plain fun. This hotel will make you feel like rock ‘n’ roll royalty with impeccable accommodations, a wealth of recreation, and personal service and attention fit for an “A-List” celebrity. Designed in Californian mission-style architecture, the Hard Rock Hotel® embodies the soul, spirit and attitude of rock. It’s lively, yet laid back. Classy, yet totally casual, with a sand beach pool that immerses you in sound, not just water; authentic rock ‘n’ roll memorabilia; the legendary Palm Restaurant and more. Best of all, the 650-room hotel is located just a short walk, complimentary water taxi◊ or shuttle bus ride to the Universal Orlando theme parks, plus the Universal CityWalk entertainment complex. Hotel guests also enjoy an exclusive package of theme park benefits, including:· FREE^ Universal Express Unlimited to skip the regular queues in Universal Studios Florida and Universal’s Islands of Adventure (valid theme park admission required not valid at Universal's Volcano Bay).· Early Park Admission† to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay one hour before the park opens (valid theme park admission required).

Amenities

  • Children’s Playground
  • Bar
  • Hot tub
  • Wheelchair access
  • Volley Ball
  • Restaurant
  • Families
  • Theme Parks
  • Games Room
  • Fitness Centre/Gym
  • Free transport to theme parks
  • Internet Access

Where is it

Within easy walking distance of both Universal Orlando theme parks Universal Studios Florida and Universal’s Islands of Adventure, plus Universal CityWalk entertainment complex. Transfer time from airport: 20 minutes.

Hotel information

650 rooms on 7 floors in 1 building with 6 lifts. All with air-conditioning, 49" flat-screen TV, WiFi, iPod docking station, coffee maker, mini-fridge, safe, iron and board, bathrobes and hairdryer. All rooms are non-smoking. Standard Rooms with 2 queen-size beds, sleeping maximum 4 persons or family of 5 with rollaway bed*.

Pool View and Deluxe Rooms are available at a supplement.

Club Rooms are situated on the 7th floor with access to a private lounge offering complimentary daily breakfast and evening hors d'oeuvres, beer and wine.

Suites and Kids Suites are also available at a supplement.

  • Booking Bonus Reserved solely for Virgin Holidays guests staying at any Universal Orlando Resort hotel, our exclusive v-hub lounge at Universal’s Aventura Hotel lets you make the most of every day of your holiday — even your last. Catch some last minute rays by the hotel pool after you’ve checked out, or drop by after one last visit to the parks to freshen up before you fly. Oh, did we mention the free light morning snack too? Click here to find out more.

Complimentary transport to the Universal Orlando theme parks and Universal CityWalk. Self-parking $28 plus tax per day, valet parking $37 plus tax per day (payable locally, subject to change).

The Kitchen (breakfast, lunch and dinner), The Palm Restaurant (dinner only), Beachclub (pool bar and grill), Velvet Bar (light snacks), Emack & Bolio's Marketplace (ice-cream parlour featuring Starbucks® coffee).

Pool with water slide and beach. Play area for kids. 2 hot tubs. Cabanas* (seasonal). Table tennis. Fitness centre. Volleyball court. Resort Kids Camp* (reservations required). Game room*. Preferred tee times at local golf courses*. Access to Mandara Spa®* at nearby Loews Portofino Bay Hotel.

24-hour room service*. Hard Rock® Gift Shop.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

Minimum stay 2 nights at all times.

*Denotes local charge.
Please note: One person must be 21 years or over in each room to check-in.
Please note: There may be a local charge for use of a roll-away bed for parties of 5 people or more sharing a room. This is subject to change and is charged by the hotel.

HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s19)

^Requires theme park admission. Valid at Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Universal’s Volcano Bay or at Pteranodon Flyers at Islands of Adventure. Excludes separately ticketed events. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice.

†Requires theme park admission. Early Park Admission begins one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure (as determined by Universal Orlando) and Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

© 2019 Starbucks Coffee Company. All rights reserved. Hard Rock Hotel ® Hard Rock Cafe International (USA), Inc. Universal elements and all related indicia TM & © 2019 Universal Studios. All rights reserved.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (6637)
  • Very good (2592)
  • Average (977)
  • Poor (454)
  • Terrible (286)
Image of the Tripadvisor rating Excellent Hotel

Nov 13, 2019 lindakrauth Louisville, Kentucky

The staff was friendly and helpful. Valet parking was great and quick. Room was clean and spacious for our whole group. Easy access to Theme parks. Boat captain was entertaining. Waitress at the Kitchen was extremely helpful. My daughter has a gluten sensitivity and the Chef came to our table and created her food separately. Will be… Read more
The staff was friendly and helpful. Valet parking was great and quick. Room was clean and spacious for our whole group. Easy access to Theme parks. Boat captain was entertaining. Waitress at the Kitchen was extremely helpful. My daughter has a gluten sensitivity and the Chef came to our table and created her food separately. Will be returning in the future. Read less
Image of the Tripadvisor rating Amazing resort Top notch service

Nov 13, 2019 beth6860 Hamburg, New York

I can not say enough about what a wonderful experience we had at the resort . Customer service was amazing. We had a death of immediate family member and they were so helpful and understanding. The resort was beautiful. The restaurant was great both food and service. The convenience of being so close to the park is a great perk. Such a wonderful… Read more
I can not say enough about what a wonderful experience we had at the resort . Customer service was amazing. We had a death of immediate family member and they were so helpful and understanding. The resort was beautiful. The restaurant was great both food and service. The convenience of being so close to the park is a great perk. Such a wonderful family atmosphere. Beautiful grounds. Read less
Image of the Tripadvisor rating You can't match the convenience and location of this hotel

Nov 12, 2019 D297ASstephenp Fort Myers, United States

I have been staying at this Hard Rock Hotel since it opened. We have 2 daughters and all of us enjoyed the hotel, theme parks and City Walk. The room key is an unlimited Express Pass and makes it one of the most affordable hotels at Universal. What a deal. The Palm Restaurant, Emack & Bolio, the Kitchen and the Pool bar are all great. The staff at… Read more
I have been staying at this Hard Rock Hotel since it opened. We have 2 daughters and all of us enjoyed the hotel, theme parks and City Walk. The room key is an unlimited Express Pass and makes it one of the most affordable hotels at Universal. What a deal. The Palm Restaurant, Emack & Bolio, the Kitchen and the Pool bar are all great. The staff at the hotel are so accommodating and helpful. Read less
Image of the Tripadvisor rating Brilliant stay

Nov 12, 2019 superowls28 Barnsley, United Kingdom

Stayed here in queen club garden view room, when we got to our room WOW pool & park view absolutely amazing.Stayed 3 nights and I must say one of the nicest hotel experiences I’ve had I loved it, I must say club level was ok not patch on a Disney hotel club level but just ok don’t know if I’d do club level again but would definitely recommend this… Read more
Stayed here in queen club garden view room, when we got to our room WOW pool & park view absolutely amazing.Stayed 3 nights and I must say one of the nicest hotel experiences I’ve had I loved it, I must say club level was ok not patch on a Disney hotel club level but just ok don’t know if I’d do club level again but would definitely recommend this hotel brilliant service,brilliant room, brilliant view,brilliant staff doesn’t get much better thanks Hard Rock 👍👍👍👍 Read less
Image of the Tripadvisor rating Not luxury or high end at all...

Nov 12, 2019 michellek4356

We are still here at the resort for another 2 nights on a family trip to universal. I was expecting a high end, more luxury hotel (given that this is a universal “premier property”, the high price tag, and category of hotel)... however, I was unfortunately very wrong! We arrived to find a room that at first sight appeared clean, but after looking… Read more
We are still here at the resort for another 2 nights on a family trip to universal. I was expecting a high end, more luxury hotel (given that this is a universal “premier property”, the high price tag, and category of hotel)... however, I was unfortunately very wrong! We arrived to find a room that at first sight appeared clean, but after looking further, we saw there were toenail clippings scattered all over the rug, chairs, sheets, and dark stains all over the rugs and even on bed blanket... gross!! We were so disgusted, we requested a new room... however, they could not get us 2 adjoining rooms (which we needed to accommodate our family), and said they could not upgrade us from our garden view room, so we had no choice but to remain here. They had someone vacuum the room, but we find that the rooms are still run down, with stains everywhere. Our sheets have gross dark stains in many spots, some that are red! (Blood?). The rugs are so filthy, I don’t even want to walk on them without shoes. Furthermore, they don’t even provide water in the rooms. Just $7.50 bottles of Fiji, or 5-7$ bottles in their shop. I have never heard of a high end hotel not offering free bottled water in the rooms. Water pressure is horrible, can’t even wash shampoo out of my hair or my kids. Bathrooms are so dingy, tiny and dated. We have a Lamp that doesn’t work.... When I requested bed rails, they were dropped off at the door for us to install??! The pool area is packed with rows of low end lounge chairs, so close together you can’t even access them from the sides, or have any privacy. There is limited shade, so good luck getting a chair that doesn’t bake you in the sun. They have a DJ that blasts the most awful rap music every day from 1-4 by the pool, so relaxing is impossible during that time!!! I wish we could leave and go to Loews Portofino, but unfortunately we booked through Expedia to get the better rate, so we are stuck! Lastly, on a positive note, I must say the staff so far has been very accommodating and professional and I give them 5 stars for their attentiveness and service. They listened to our concerns and tried to remedy whatever they could, but unfortunately we remain disappointed with the condition and quality of our room. Read less