Loews Portofino Bay Hotel

Universal Orlando Resort, Orlando

The hotel

Celebrate la dolce vita - the sweet life - at Loews Portofino Bay Hotel at Universal Orlando Resort. Nestled along a picturesque bay at Universal Orlando, this luxurious hotel re-creates the charm and romance of the famed seaside village of Portofino, Italy, right down to the cobblestone streets and outdoor cafes. This hotel features 750 guest rooms, including 45 spacious suites. Each room offers the epitome of European luxury and elegance with custom designed furnishings and marble accents. And, of course, each guest room is also equipped with all the latest amenities to combine the best of Old World hospitality with modern convenience. Hotel guests enjoy impeccable and attentive service, an opulent spa, three themed swimming pools, and exceptional dining, plus an exclusive package of theme park benefits, including:· FREE^ Universal Express Unlimited to skip the regular queues in Universal Studios Florida and Universal’s Islands of Adventure (valid theme park admission required)· Early Park Admission† to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay one hour before the park opens (valid theme park admission required).

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Hot tub
  • Families
  • Theme Parks
  • Kids Club
  • Children's Pool
  • Close to Universal Orlando Resort
  • Room Service
  • Valet parking
  • Safety Deposit Box

Where is it

Within easy walking distance of both Universal Orlando theme parks - Universal Studios Florida and Universal’s Islands of Adventure, plus Universal CityWalk entertainment complex. Transfer time from airport: 20 minutes.

Hotel information

750 rooms on 6 floors in the main building, and 5 in the other 2 wings with 12 lifts. All with air-conditioning, 42" flat-screen TV, WiFi, iPod docking station, coffee maker, safe, iron and board and hairdryer. Nightly turn-down service upon request. Garden View Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or family of 5 with rollaway bed*.

Bay View Rooms - overlooking the piazza and the Portofino's scenic harbour.

Deluxe Rooms - feature a larger living space, separate bath and shower.

Suites and Despicable Me themed Kids Suites available.

Club Rooms - have access to a private lounge offering complimentary daily breakfast and evening hors d'oeuvres, beer and wine.

  • Booking Bonus  Make every day count — even your last one in our exclusive v-hub lounge at Universal’s Aventura Hotel. Stay at a Universal Orlando Resort hotel with Virgin Holidays and make the most of your time after check out. Tuck into a free light morning snack, lounge by the pool, take a dip, or even take the kids for one last trip to the parks before you head to the airport. Click here to find out more.

Complimentary transport to all three theme parks and Universal CityWalk. Self-parking approx $22 plus tax per day, valet parking approx $29 plus tax per day (payable locally, subject to change).

Bice Ristorante (dinner only), Trattoria del Porto (breakfast, lunch and dinner), Mama Della's Ristorante (dinner only), The Thirsty Fish, Splendido Bar and Grill Sal's Market Deli, Starbucks®, Bar American.

3 swimming pools, kids' pool, kids' camp* (reservations required), Mandara Spa®* and fitness centre with hot tub, sauna and steam rooms*. Games room*.

24-hour room service*. Laundry facilities*. Gift and retail shops.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

Minimum stay: 2 nights at all times.


*Denotes local charge.

Please note: One person must be 21 years or over in each room to check-in

Please note: There may be a local charge for use of a roll-away bed for parties of 5 people or more sharing a room. This is subject to change and is charged by the hotel.

HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s19)

^Requires theme park admission. Valid at Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Universal’s Volcano Bay or at Pteranodon Flyers at Islands of Adventure. Excludes separately ticketed events. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice.

†Requires theme park admission. Early Park Admission begins one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure (as determined by Universal Orlando) and Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

Portofino Bay Hotel TM & © 2019 UCF Hotel Venture. All rights reserved. Universal elements and all related indicia TM & © 2019 Universal Studios. All rights reserved.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4189)
  • Very good (1472)
  • Average (650)
  • Poor (315)
  • Terrible (310)
Image of the Tripadvisor rating Wonderful Experience

Nov 17, 2019 uvarobin1 Rochester, New York

The hotel is wonderful. There is a gorgeous view, excellent customer service and a convenient water taxi to transport guests to Universal Studios. There are a few cute eating options located on-site and every evening features a live music.
Image of the Tripadvisor rating universal studio vacation

Nov 16, 2019 Discover288488

We are pleased with the hotel. We loved to water taxi and the view while being transported to the parks. The hotel is clean as well as the rooms. We just had a small issue at check in and was denied a room. The mistake was made from our travel agent. We had copies of the confirmation number and proof of payment but was denied anyway. Make… Read more
We are pleased with the hotel. We loved to water taxi and the view while being transported to the parks. The hotel is clean as well as the rooms. We just had a small issue at check in and was denied a room. The mistake was made from our travel agent. We had copies of the confirmation number and proof of payment but was denied anyway. Make sure you are booked correctly to avoid not getting a room. Read less
Image of the Tripadvisor rating Good base for Universal

Nov 16, 2019 lchallice london

We stayed for 3 nights as family of 4 to visit Universal for the first time. The hotel was nice, a bit tired in places but overall it was fine. Our room was a really nice size and the beds were comfy with a well equipped bathroom. We had a club level room and used the lounge for breakfast ans evening snacks and drinks. Again the lounge was a bit… Read more
We stayed for 3 nights as family of 4 to visit Universal for the first time. The hotel was nice, a bit tired in places but overall it was fine. Our room was a really nice size and the beds were comfy with a well equipped bathroom. We had a club level room and used the lounge for breakfast ans evening snacks and drinks. Again the lounge was a bit tired and could do with brightening up. On the whole the food and drink were fine and the staff were nice and helpful. We were mainly at the parks and didn't really use and other hotel amenities though we did use the main pool for a couple of hours and the kids loved it. We would recommend the hotel and stay again when we return to Universal. Read less
Image of the Tripadvisor rating Great Hotel for the price.

Nov 16, 2019 petepull Mineola, New York

This was a great place to stay. However it would of been really nice if the 2 rooms we booked were next to each other. We had one room in the main part of the hotel wasn't the easiest to get to and our second room was in the east tower.
Image of the Tripadvisor rating Terrible Customer Service

Nov 15, 2019 chris2pherwnicholson Philadelphia, Pennsylvania

Pass on this hotel. The Front Desk staff is terrible and cannot or will not help make the experience pleasant. 1) Incidentals charged to your credit card upon check-in are excessive. 2) Front Desk staff fail to resolve mistakes when charging your credit card. Make sure you have ample space on your card when they pile on charges due to… Read more
Pass on this hotel. The Front Desk staff is terrible and cannot or will not help make the experience pleasant. 1) Incidentals charged to your credit card upon check-in are excessive. 2) Front Desk staff fail to resolve mistakes when charging your credit card. Make sure you have ample space on your card when they pile on charges due to incorrectly processing your payment. 3) plumbing is terrible - sinks make gurgling noises throughout the stay even after reporting it to front desk staff. If you are considering staying here or a Disney hotel do yourself a favor and stay Disney. Your customer service experience will be significantly better. Read less