Loews Portofino Bay Hotel

Universal Orlando Resort, Orlando

The hotel

Celebrate la dolce vita - the sweet life - at Loews Portofino Bay Hotel at Universal Orlando Resort™. Nestled along a picturesque bay at Universal Orlando™, this luxurious hotel re-creates the charm and romance of the famed seaside village of Portofino, Italy, right down to the cobblestone streets and outdoor cafes. This hotel features 750 guest rooms, including 45 spacious suites. Each room offers the epitome of European luxury and elegance with custom designed furnishings and marble accents. And, of course, each guest room is also equipped with all the latest amenities to combine the best of Old World hospitality with modern convenience. Hotel guests enjoy impeccable and attentive service, an opulent spa, three themed swimming pools, and exceptional dining, plus an exclusive package of theme park benefits, including:· FREE^ Universal Express Unlimited™ to skip the regular queues in Universal Studios Florida™ and Universal’s Islands of Adventure™ (valid theme park admission required, not valid at Universal's Volcano Bay™)· Early Park Admission† to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay™ one hour before the park opens (valid theme park admission required).

Amenities

  • Children's Pool
  • Bar
  • Hot tub
  • Spa
  • Wheelchair access
  • Restaurant
  • Families
  • Theme Parks
  • Games Room
  • Fitness Centre/Gym
  • Free transport to theme parks
  • Internet Access

Where is it

Within easy walking distance of both Universal Orlando® theme parks - Universal Studios Florida® and Universal’s Islands of Adventure®, plus Universal CityWalk® entertainment complex. Transfer time from airport: 20 minutes.

Hotel information

750 rooms on 6 floors in the main building, and 5 in the other 2 wings with 12 lifts. All with air-conditioning, 42" flat-screen TV, WiFi, iPod docking station, coffee maker, safe, iron and board and hairdryer. Nightly turn-down service upon request. Garden View Rooms with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or family of 5 with rollaway bed*.

Bay View Rooms - overlooking the piazza and the Portofino's scenic harbour.

Deluxe Rooms - feature a larger living space, separate bath and shower.

Suites and Despicable Me themed Kids Suites available.

Club Rooms - have access to a private lounge offering complimentary daily breakfast and evening hors d'oeuvres, beer and wine.

  • Booking Bonus  Make every day count — even your last one in our exclusive v-hub lounge at Universal’s Aventura Hotel. Stay at a Universal Orlando Resort™ hotel with Virgin Holidays and make the most of your time after check out. Tuck into a free light morning snack, lounge by the pool, take a dip, or even take the kids for one last trip to the parks before you head to the airport. Click here to find out more.

Complimentary transport to all three theme parks and Universal CityWalk™. Self parking approx $22 plus tax per day, valet parking approx $29 plus tax per day (payable locally, subject to change).

Bice Ristorante (dinner only), Trattoria del Porto™ (breakfast, lunch and dinner), Mama Della's Ristorante™ (dinner only), The Thirsty Fish™, Splendido Bar and Grill™ Sal's Market Deli™, Starbucks®, Bar American.

3 swimming pools, children's pool, Kids' camp* (reservations required), Mandara Spa®* and fitness centre with hot tub, sauna and steam rooms*. Games room*.

24-hour room service*. Laundry facilities*. Gift and retail shops.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

Minimum stay: 2 nights at all times.


*Denotes local charge.

Please note: One person must be 21 years or over in each room to check-in

Please note: There may be a local charge for use of a roll-away bed for parties of 5 people or more sharing a room. This is subject to change and is charged by the hotel.

HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s18)

^Requires theme park admission. Valid at Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Universal’s Volcano Bay or at Pteranodon Flyers™ at Islands of Adventure. Excludes separately ticketed events. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice.

†Requires theme park admission. Early Park Admission begins one (1) hour prior to regular scheduled park opening to either Universal Studios Florida™ or Universal’s Islands of Adventure™ (as determined by Universal Orlando) and Universal’s Volcano Bay™. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

Portofino Bay Hotel TM & © 2018 UCF Hotel Venture. All rights reserved. Universal elements and all related indicia TM & © 2018 Universal Studios. All rights reserved.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3791)
  • Very good (1346)
  • Average (583)
  • Poor (269)
  • Terrible (262)
Image of the Tripadvisor rating Awesome First time to Portofino Bay

May 22, 2019 Thomas L Brookline, Massachusetts

This was an awesome stay. The resort was beautiful. Our room was right by the water taxis and they were always there when we needed to go to the parks or come back. We used a texting service to ask for towels, ask questions, report a TV problem, ask for the valet to bring our car, book dining reservations. It was available 24/7 and responded… Read more
This was an awesome stay. The resort was beautiful. Our room was right by the water taxis and they were always there when we needed to go to the parks or come back. We used a texting service to ask for towels, ask questions, report a TV problem, ask for the valet to bring our car, book dining reservations. It was available 24/7 and responded immediately. We literally asked for towels and they were delivered within 5 minutes. The bellman brought our suitcases with us to show us our room - nice touch. The resort was awesome, It was also awesome to have Unlimited Express Pass - we were able to ride every ride we wanted and some of them multiple times - 7 times on the Hulk - LOL. We ate at NBC Grill during our stay and had Cindy as a waitress. This was our first day at Universal 5/20 it was my son's birthday and she made our meal. She knew exactly knew when to come to the table. She made us laugh, she gave us great tips for the parks, and made us feel pampered. She was phenomenal. My advice for food is to not eat at BICE for the price the food was not worth and honestly not the greatest service for this level of restaurant. We will definitely stay at Portofino Bay again next year. Read less
Image of the Tripadvisor rating Beautiful hotel!

May 22, 2019 lovestoeat328 Orlando, Florida

Overall, we loved our stay and the hotel and pools. Very lovely! The courtyard with boats floating on the lake felt very European. It was like being in Europe with no long plane flight! Towels that had pocket for beach chairs were very luxurious! Pool entertainment was fun plaing trivia. Chicken sandwich and burger at pool were delicious, but… Read more
Overall, we loved our stay and the hotel and pools. Very lovely! The courtyard with boats floating on the lake felt very European. It was like being in Europe with no long plane flight! Towels that had pocket for beach chairs were very luxurious! Pool entertainment was fun plaing trivia. Chicken sandwich and burger at pool were delicious, but pina colada pricey at $12. Loved beautiful live opera music on the plaza at 7:30! So classy! We really enjoyed the hottub with the waterfall. 2nd pool was serene and peaceful with nice music playing. My favorite thing of all was that a pool attendant brought us a cool, damp, lavendar scented washcloth! So refreshing and delightful! We stayed 2 nights. Room was not serviced on first morning. Housekeeping knocked to inquire if we needed anything. I said no thinking she was asking about soap or towels. All day beds were not made. At 5:00, I requested from someone in the hall to remove trash as we had pizza box and other trash from previous evening. We checked in at 2:00 but were told room wouldn't be ready till 4:00. They asked us to show identification at 2:00, then again at 4:00 for both of us. We could not get cell phone service while on property even on the plaza. Had difficulty getting hot water in shower. Also no tv signal on 2nd morning. Son came to visit and had to pay $39 to park for 3 hours. All in all, we really enjoyed our visit. Read less
Image of the Tripadvisor rating We didn't want to leave...

May 22, 2019 Trip519142

This place was amazing. If you stay here upgrade to the club rooms. Breakfast and diner is included along with free beer, wine, water and soft drinks. Well worth the extra price. There are so many activities to do here, we were never not doing something.
Image of the Tripadvisor rating Lowes Portofino Bay at Universal

May 21, 2019 Maps442914

Rooms are a nice size and so is the bathroom. Great proximity to the theme parks. Loved that you could buy a bottle of wine and sit in the courtyard area and enjoy! Water taxi service was efficient and easy to use.
Image of the Tripadvisor rating Not Platinum standard

May 21, 2019 Lisa M London, United Kingdom

We have stayed here many times before but were shocked to find this year how much the standard has dropped. Although set in a beautiful location, the hotel rating does not in my opinion live up to a platinum standard. The rooms are tired and in much need of a refurb. Our room was quite dirty and we had to complain about the level of cleanliness.… Read more
We have stayed here many times before but were shocked to find this year how much the standard has dropped. Although set in a beautiful location, the hotel rating does not in my opinion live up to a platinum standard. The rooms are tired and in much need of a refurb. Our room was quite dirty and we had to complain about the level of cleanliness. On our last day after 13 nights, I found a child's souvenir (water bottle filled with water) from Sea World (we didn't visit there) behind the curtain. I couldn't believe this had been left in our room for our entire stay. Clearly nobody cleans the carpet behind the curtains! We also had things taken from our room. Although we were compensated $30 for the missing items and a free pizza for the lack of cleaning in our room, I would rather not have had things taken and a cleaner room. The setting is stunning and I love the main pool but I doubt we will stay here again. The price of the hotel does not reflect the standard you would expect. We are already looking at Sapphire Falls for our next visit to Orlando because it is currently working out £1500, yes £1500, cheaper than the Portofino! Read less