Loews Sapphire Falls Resort

Universal Orlando Resort, Orlando

The hotel

Loews Sapphire Falls Resort transports guests to a paradise in the heart of the tropics. Blue waterfalls cascade over lush grounds, and in the distance, the calming sounds of steel drums call guests to take in the scenic water views, ease into ‘island time’ and let go. With a luxuriously landscaped 16,000 square foot, resort-style pool surrounded by cascading waterfalls as its centrepiece, Loews Sapphire Falls Resort captivates at every turn. Guests will be surrounded by a vivid and textured haven that is inspired by landmarks of the islands. Loews Sapphire Falls Resort is the perfect place to plan an unforgettable island escape. Guests staying at this hotel enjoy exclusive benefits at Universal Orlando Resort including Early Park Admission† to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay one hour before the theme parks open (valid theme park admission required), complimentary transport to all three theme parks and Universal CityWalk, and much more.


  • Bar
  • Swimming Pool
  • Hot tub
  • Families
  • Theme Parks
  • Children’s Playground
  • Close to Universal Orlando Resort
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Internet Access
  • Restaurant

Where is it

Within easy walking distance of both Universal Orlando theme parks; Universal Studios Florida and Universal’s Islands of Adventure plus Universal CityWalk entertainment complex. Transfer time from airport: 20 minutes.

Hotel information

1000 rooms. All with air-conditioning, 49" flat screen TV, mini-fridge, tea/coffee-making facilities, complimentary WiFi, hairdryer, and iron and board. Standard Rooms have 2 queen-size beds, sleeping maximum 4 adults. A rollaway bed is available for $25 per night (payable locally, subject to change).

Lagoon View Rooms have 1 king-size or 2 queen-size beds, sleeping maximum 4 adults.

Pool View Rooms have 1 king-size or 2 queen-size beds, sleeping maximum 4 adults.

Kids Suites and Suites have 1 king-size or 2 queen-size beds, sleeping maximum 4 adults.

  • Booking Bonus  Enjoy exclusive access to the Virgin Holidays v-hub lounge at Universal’s Aventura Hotel, when staying at any Universal Orlando Resort hotel. Make your park days even more hassle-free with a free light morning snack, complimentary WiFi, and snacks to keep you going for everything Universal has in store for you. Click here to find out more.

Free on-site transportation by water taxi◊ and shuttle buses or you can walk along a guided path to all three theme parks and Universal CityWalk. Self-parking approx $22 plus tax per day, valet parking approx $29 plus tax per day (payable locally, subject to change).

New Dutch Trading Co. (Grab n Go options). Strong Water Tavern (lobby lounge). Amatista Cookhouse (breakfast, lunch and dinner). Drhum Club Kantine (pool bar and grille).

Resort-style pool complete with a waterslide, children’s play area, hot tub, sun loungers, cabanas*, and a large fire pit. Complimentary fitness centre. Games room*. Poolside games and activities. Universal Studios Store™.

Complimentary WiFi available.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

2 nights at all times.

*Denotes local charge.

Please note: One person must be 21 years or over in the room to check-in.

HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s19)

†Requires theme park admission. Early Park Admission begins one (1) hour prior to regularly scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure as determined by Universal Orlando and at Universal’s Volcano Bay water theme park. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

Sapphire Falls Resort TM & © 2019 UCF Hotel Venture III. All Rights Reserved. Universal elements and all related indicia TM & © 2019 Universal Studios. All rights reserved.

◊Water taxi not available for transportation to Universal’s Volcano Bay.


Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3227)
  • Very good (1051)
  • Average (376)
  • Poor (161)
  • Terrible (120)
Image of the Tripadvisor rating Loews Sapphire Falls

Sep 16, 2019 Trip31227818229

This hotel is stunning. Friendly staff and clean rooms. Convenient restaurants and shopping, both on-site and nearby. Transportation to parks via the water taxi was great. My family really enjoyed it. Highly recommend.
Image of the Tripadvisor rating Wonderful!!

Sep 16, 2019 Leslie V

I typically don't give 5 stars to anything but the staff here went above and beyond my expectations. We stay at Disney resorts a lot but I have never received the attentiveness as the staff here at the front desk, housekeeping, and room service. It is a great place to stay with comfortable beds and relaxing resort style amenities.
Image of the Tripadvisor rating Great space, great staff lovely pool

Sep 16, 2019 Colleen D

We had a wonderful stay the staff was great , very helpful and personal to us both. The pool was great , the weather was Florida weather a little rain some heat the normal . The boat to he parks was great , the places on property were great for my gluten free needs
Image of the Tripadvisor rating Vacation

Sep 16, 2019 John B

Would never go to any other resort but this one. The hotel and staff were flawless. The pool was amazing everything in the pictures are just a little of what this resort has to offer would never go to any other resort
Image of the Tripadvisor rating 4th anniversary trip

Sep 15, 2019 Denny s Fort Lauderdale, Florida

After such a great time last year for our 3rd anniversary we decided to go again this year. Our visit was from sept 8th till the 12th. Upon arrival we pulled into valet and sat there in our car. watched 3 to 4 valets taking care of the car in front of us. After a few minutes we got out of the car and still nobody came to us. Standing there with… Read more
After such a great time last year for our 3rd anniversary we decided to go again this year. Our visit was from sept 8th till the 12th. Upon arrival we pulled into valet and sat there in our car. watched 3 to 4 valets taking care of the car in front of us. After a few minutes we got out of the car and still nobody came to us. Standing there with the doors open we figured we would be noticed, but no. I popped the trunk open and walked to the back to get our luggage out hoping someone would notice us yet still nothing. I took out the luggage and wheeled it to the side of the car still nothing. All the valets seemed to be more concerned with the car in front of us. Mind you it was so hot outside we where sweating like mad by this point. It was not until I went to check in another valet noticed us and came to retrieve our luggage and pay us any sort of attention. I walk inside to check in thinking ok they were so happy to see us like last year this one hiccup was it. No the person who I checked in with had zero personality, did not smile, and made us feel as if we were intruding on their time. We got the keys to our room and went up to cool down before we went off to HHN. The room was great as usual and within 5 minutes our luggage was delivered. The person who delivered it was the first ray of light we seen. Huge smile and even went to get us ice from the ice machine. He offered to get it without hesitation. We then went down to the bar for a quick bite and a drink before heading out to the park. The bartender Maria greeted us with a smile and was just all about laughing and chatting us up. Things began to look up! Then Jason relieved her and he was incredible. We called him Dr Jason as he is a excellent mixologist. Told him what we liked and he made us both a custom drink. We met some amazing people there and made friends with the couple next to us. Off to HHN and had an amazing time. Our anniversary day on Monday we got a cabana by the pool. Same as last year which was incredible. Well I always get up early so after breakfast I went and sat in the lounge chairs by the pool. The ducks were in the pool which I think is awesome and i was looking around and saw that a cabana all set up with the reserved chain hanging across the entrance and couldn't wait to get in there. My girlfriend came down about 9:30ish and met me. We went over to get our cabana and it all began again. I told the girl we had a cabana reservation for the day, she asked my name, and grabbed some towels then we started walking over to the cabana. I was feeling like we were a bother to her. Not a peep from her toward us only to the other girl walking with her to our cabana. We get to our cabana and it was not the one with the reserved sign I had seen earlier. They had to set ours up as nothing had been set. Not another word from her. They put the towels on the lounge chairs and just walked away. This day hit 95+ without the index, it was a scorcher. I asked my girlfriend if she would like a drink from the fridge and went to grab a water only to find it EMPTY! Nothing was stocked. Mind you I was out there at 8 and watched them stock the other cabana. Not wanting to feel I was a nuisance again I just went into the hotel and bought waters for us both. I tried the druhm bar but they did not open till 11. Once the Druhm bar opened I went to get us a drink. About 11:30 our server came by and we informed her the fridge was empty. Around noon they came to stock it. The heat was very high and 4 hours later the fridge was stocked? We enjoyed the pool and even hit the water slide. Our server was great and we left about 4. Last year when we left our cabana to go back to the room we had a beautiful bottle of prosecco  on ice and 2 flutes with a note thanking us for spending our anniversary with them. Well this year not so much. I went to the room earlier and saw the bucket by the door empty but it never made it into our room. Not sure what happened. We got showered and changed and went to Strong Water. The service and food there was just as we remembered it. The rum Captain who's name I can not remember was on point. I showed him my passport book and our journey began to fill it up. So full of knowledge and eager to fill the book. We loved it. We went there every night we were there. The food was absolutely amazing as usual. Our last night we sat at the bar for a night cap and felt the full love of the place. The beautiful woman that brought us our food talked with us about what we ordered and said they were some of her favorite dishes. She asked us where we were from and if it was any thing special or just a trip. We told her it was our anniversary and got a HUGE Happy Anniversary from her. Asked if we liked cake and brought us out a delicious slice of chocolate cake. We checked out on Thursday and found the happiness in the employees again. Greeted with a smile at check out and the valet was grabbing our luggage to put in the car. Even gave us a cool bottle of water as the heat was insane. They asked where we were from and hoped to see us again next year. Aside from when we got there and our cabana day we had a good time. Big thank you to the people at Strong Water for making us feel welcome. Read less