Loews Sapphire Falls Resort at Universal Orlando

Universal Orlando Resort, Orlando

Virgin rating

Kids Suite
Standard Room
Kid's Suite
Strong Water Tavern
Lagoon View King Room
Amatista Cookhouse™
A video preview image
Kids Suite
Standard Room
Kid's Suite
Strong Water Tavern
Lagoon View King Room
Amatista Cookhouse™

The hotel

Loews Sapphire Falls at Universal Orlando Resort will take you to a paradise in the heart of the tropics. Blue waterfalls cascade over lush grounds, and in the distance the calming sounds of steel drums call you to take in the scenic water views. Ease into ‘island time’ and let go. Kids will love the pool, complete with water slide, games, and somewhere to grab some food without stepping too far from the lounger. And when it’s time to go and explore the parks, you’ll enjoy exclusive benefits like Early Park Admission† to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay (select attractions, valid theme park admission required), and complimentary transport to Universal's 3 theme parks and Universal CityWalk via water taxi and shuttle bus. It's a great way to experience all that Universal Orlando Resort has to offer.

Amenities

  • Families
  • Bar
  • Fitness Centre/Gym
  • Games Room
  • Hot tub
  • Restaurant
  • Safety Deposit Box
  • Swimming Pool
  • Valet parking
  • Close to Universal Orlando Resort

Where is it

A short water taxi or shuttle ride from all three theme parks and Universal CityWalk entertainment complex. Transfer time from Orlando International Airport: 20 minutes.

Hotel information

1000 rooms and suites. All with air-conditioning, 49" flat screen TV, mini-fridge, tea/coffee-making facilities, hairdryer, and iron and board. Standard Rooms are 321 sq ft have 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children. 

Lagoon View Rooms are 321 sq ft, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Pool View Rooms are 321 sq ft and have views of the pool, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

King Suites are 595 sq ft and have a separate living room, with 1 king-size bed and pull-out sofa bed, sleeping maximum 3 adults or 2 adults and 2 children. 

Kids Suites are larger family suites at 529 sq ft, featuring two separate bedrooms. With 1 king-size bed in the master bedroom and twin beds in the second bedroom, sleeping maximum 4 adults or 2 adults and 2 children.

Please note: all rooms can have an additional rollaway bed, sleeping a 3rd child. Rollaway beds are at an additional cost, payable locally. 

  • Book 7 nights or more for travel before 31 Dec '25 and receive up to 30% off your accommodation rates. Any applicable offers have been calculated into the prices shown. Offers may not be combinable.
  • Book 7 nights or more for travel before 31 Dec '25 and receive up to 30% off your accommodation rates. Any applicable offers have been calculated into the prices shown. Offers may not be combinable.

A short water taxi or shuttle ride from all three theme parks and Universal CityWalk entertainment complex. Self-parking $26, valet parking $33, both plus tax, per day (payable locally, subject to change).

Amatista Cookhouse™ (Caribbean cuisine, open for breakfast, lunch and dinner). Drhum Club Kantine (poolside dining, open for lunch and dinner). Strong Water Tavern^ (bar with rum tasting sessions and tapas). New Dutch Trading Co.™ (grab-and-go food). 24-hour room service*.

Resort-style pool with waterslide, children’s play area, poolside games, hot tub, sun loungers and private cabanas*. Fitness centre. Kids' Camp*. Games room*. Access to MANDARA Spa®* at nearby Loews Portofino Bay Hotel.

Resort-wide charging privileges with your room key card. Complimentary delivery of merchandise purchased throughout the resort to your hotel. Wake-up calls from one of your favourite Universal Orlando characters. Universal Studios Store. Concierge. Universal Vacation Planning Centre. Complimentary WiFi.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.

2 nights at all times.

WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s23)

Special assistance

* Denotes local charge.

Please note: One person must be 21 years or over in the room to check-in.

Please note: Water taxi not available for transportation to Universal’s Volcano Bay.

†Requires theme park admission. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure as determined by Universal Orlando. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening for Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

Sapphire Falls Resort TM & © 2023 UCF Hotel Venture III. All Rights Reserved. Universal elements and all related indicia TM & © 2023 Universal Studios. All rights reserved.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4447)
  • Very good (1338)
  • Average (535)
  • Poor (269)
  • Terrible (241)
Image of the Tripadvisor rating I was overcharged for fuji water that we never recieved or used

Apr 13, 2024 LocalFLtravelor Melbourne, Florida

RUN don't walk the heck away from this hotel. I have stayed at other Universal Hotels in the past over the years. This one is just completely over priced and you will be overcharged for what it is actually worth. Good luck getting hot water and pressure in the shower. Room was clean there is a plus. The water taxi is nice to go to Universal. Oh… Read more
RUN don't walk the heck away from this hotel. I have stayed at other Universal Hotels in the past over the years. This one is just completely over priced and you will be overcharged for what it is actually worth. Good luck getting hot water and pressure in the shower. Room was clean there is a plus. The water taxi is nice to go to Universal. Oh and it smells nice in the entrance way! Other than that; Hike to get coffee(starbucks is at another hotel). Cannot order to go food from the restaurant down stairs must dine in. I will say the meal I ordered at the pool and the service was very nice but had extra fees. I received a receipt emailed that was not a total bill upon check out with completely different charges then the final bill two days later. Over-all poor management completely. I would not stay here again. Read less
Image of the Tripadvisor rating Great family hotel

Apr 3, 2024 Sightseer41678822167

The hotel is lovely. It is spotless , beds comfortable ( pillow could do with upgrade , they are rather soft ). Boat rides to city walk take the stress out of gate security as you do it before you get on the boat ( way less queues).staff really friendly . Pool kid friendly with a fab slide , and open til 10pm. Nice little take away in lobby… Read more
The hotel is lovely. It is spotless , beds comfortable ( pillow could do with upgrade , they are rather soft ). Boat rides to city walk take the stress out of gate security as you do it before you get on the boat ( way less queues).staff really friendly . Pool kid friendly with a fab slide , and open til 10pm. Nice little take away in lobby selling pizza etc. Parks were busy this time of year but universal app made planning easy . International drive a short Uber trip - only down side it’s not really walkable , but Uber or Lyft easy to arrange . Have done trip previously in non universal hotel and this was easier. However just to be transparent we only did one trip to Disney via Uber, so if your planning more than one trip perhaps another hotel on ID would be more appropriate as no shuttle to Disney from hotel. They do do one to seaworld though. From my expirience if Disney I wished I’d given it a miss and used the money for express passes instead. Read less
Image of the Tripadvisor rating Not well managed for a family hotel

Mar 29, 2024 wbg2jd Miami, Florida

Nice enough but not well managed. My biggest complaint is their food service. We drive for hours and got to the hotel at 11 pm. There were only two people at the register and 10 families waiting to register. It took40 min. We got to our room about midnight starving. When we called for room service we were told the wait for food would be over 1… Read more
Nice enough but not well managed. My biggest complaint is their food service. We drive for hours and got to the hotel at 11 pm. There were only two people at the register and 10 families waiting to register. It took40 min. We got to our room about midnight starving. When we called for room service we were told the wait for food would be over 1 hour and a half. We had to go to sleep without eating because our young kids couldn’t stay away another two hours. The hotel was full and people were up so why didn’t the hotel plan for guests arriving and for people ordering food? For a family hotel it doesn’t seem to be run very well with that audience in mind. Read less
Image of the Tripadvisor rating Family holiday

Mar 25, 2024 Mark C

Perfect hotel for a universal trip rooms are nice and clean pool area is nice as qas the drhum club poolside bar. we had a room overlooking the waterfall which was lovely to wake up to. Only downside was food and drink costs but it was expected in a hotel like this
Image of the Tripadvisor rating “ it’s a vibe”

Mar 23, 2024 rayc117 Barnstable, Massachusetts

I have been here 5 times since September 23’ and every time it amazes me how the staff will remember your name and greet you with enthusiasm and a smile. After talking to many of the staff members they will tell you that this hotel is different than others…. In that the vibe of the hotel is light, friendly, low stress, accommodating, and fun. I… Read more
I have been here 5 times since September 23’ and every time it amazes me how the staff will remember your name and greet you with enthusiasm and a smile. After talking to many of the staff members they will tell you that this hotel is different than others…. In that the vibe of the hotel is light, friendly, low stress, accommodating, and fun. I could write all day about this hotel, I just enjoyed every visit!! concierge’s desk is top notch. Read less