Disney's Polynesian Village Resort

We just returned from a fantastic Disney vacation on July 15th. Our family just loves the Polynesian! The theming is the best...you really feel like you are in the South Pacific. The CM who checked on our room for us when we arrived was very sweet and gave me a real flower lei and my husband a grass necklace when she found out it was our 25th wedding anniversary. Very sweet! All of our CM interactions were great. Our room was very clean and mousekeeping did a good job keeping it that way. We always had plenty of clean towels and toiletries. I highly recommend staying in Niue longhouse. It is steps from the GCH and when you are coming back from a long day in the parks, it's great to not have very far to walk. It's also close to both pools and Captain Cooks. Ohana was absolutely delicious! I keep hearing people complain about how this restaurant is not as good as it once was....we found the opposite to be true. Our server was excellent and all of the food was fresh and cooked perfectly. The only bad thing about our meal was getting seated at the worst table in the restaurant for the second visit in a row. The only negative thing about our stay was how crowded both pools were. I mean, it was wall to wall people in the big pool. Normally, we love to swim every day, but we only swam one afternoon and the kids didn't want to stay in for very long. I really believe that people are coming to swim at the Poly when they are actually staying in other resorts. I wish the Poly would get a system like the Beach Club has to ensure that only those staying at the Poly are the ones using the pools and splash area. We rode the monorail to MK and Epcot and Lyfted everywhere else. Using ride share is the way to go versus the Disney buses. So much better! Thank you, Poly, for an amazing stay! Read less

Clean, beautiful, and friendly hotel staff. We stayed 7 nights. This was our second stay at the Polynesian. Our first time was as newlyweds 20 years ago. This time we took our two sons, ages 16 and 12. We did have difficulty with an inaccurate daily valet charge. We did not have a car on site. We had to call every day to get them to cancel the charge. Each day they would tell us it was taken care of and would no longer be a problem. And each day it would reappear. Not a big deal, just aggravating. Our room was great. The pull out sofa allowed for my boys to have their own bed, which was convenient. Everyday we encountered the security check at the resort monorail. 99% of the time the guards were friendly, consistent, and professional. However, one male guard over stepped and was rude and unprofessional to my teenager over his cell phone. My kid, like most was looking at his cell phone when we arrived at the check point. No one was behind us or in front of us. The guard starting raising his voice for him to put his cell phone IN his pocket. We had been placing our belongings in the bin as we walked through the metal detector each day prior. Including cell phones. My entire family was confused and looking around like wait what??? So, first my son put his cell phone in his pocket and then was taking it out to put it in the bin. We all were. The guard gets angry and raising his voice harshly towards my teenager. My son is clearly confused due to the lack of consistency from the days prior. We were all confused. Given the situation, the guard was WAY over the top. We checked to see if we had missed signage somewhere regarding the placement of cell phones going through these check points. There was nothing posted. Clearly security guards are outside contracted and not of the same mentality as other Disney employees. Maybe they shouldn’t be. I’m all about safety and that is important to me. But, this one guy’s attitude set a terrible tone for me and my family. I can’t hold the Polynesian responsible for this one bad experience. I’m sure they move the security guards around everywhere. We had been going in and out of this security check point the same way for 4 days before this event. We also went through tons of checkpoints going in and out of parks and TSA, no one was this rude. I might also mention that my son has hearing loss and anxiety. So, the entire thing triggered my inner mamma bear. I was going to let it go. After all, we are rule followers and a safety conscious family. But, since I work with kids who have disabilities, I couldn’t. I felt like, in the very least, there should be signage regarding expectations of cell phones going through the security checkpoint. Or maybe a sensitivity conversation with disgruntled guard would help another family. The inconsistency of checkpoint rules at the hotel causes unnecessary anxiety, especially if some guards are going to request you to put cell phones in your pocket and some are going to request you to put them in the bin. God forbid if you ask them to explain the process. Later that night I reported the incident to the resort manager who wanted to compensate us with gifts. We refused. That was not the point. She did have the “head” of security call me. Despite my efforts to explain my concerns, especially for the disabled/hearing impaired, the “head” was not sympathetic in the least and took up for the guard. It all just left a poor taste in my mouth. Otherwise, it was an amazing seven day stay at the Polynesian. Read less

So, Disney's Polynesian resort only has studio rooms and the bungalows. The bungalows are way too expensive for us. So with that said, we are a family of 5 and opted for two adjoining rooms. I have to say that we enjoyed the theming and the convenience of the monorail. We truly enjoyed watching the fireworks from the pool. So 5 stars for all that. However, our rooms were a bit cramped and very dark. The showers were not cleaned properly. There was evidence of mold shower floor and a nest of hair on the shower walls. For this I give it 1 star. I expect more out of Disney. So, overall I give this resort 3 starts Read less

We were supposed to be in Maui this week but due to airport closures and fires we got cancelled. So here we are having a good enough fun great time in vintage Hawaii like splendid . I so happy we were able to do this . Not Maui but great fake Hawaii. Mostly Good restaurants and very hospitable . My critics are: not enough lounge chairs , umbrellas, and shade at the pools . At 95 degrees a skin safety issue I think . And secondly we had a not good meal and didn’t feel well after leaving our lunch and know how to report it . Read less