Loews Portofino Bay Hotel at Universal Orlando

Universal Orlando Resort, Orlando

The hotel

Experience la dolce vita — the sweet life — at Loews Portofino Bay at Universal Orlando, and prepare to be transported to the charming, picturesque Italian seaside and cobblestoned streets. Sit and enjoy the views over the glistening harbour waters while sipping on a coffee. Taste traditional Italian food in one of the many restaurants. And when the sun’s shining, jump into one of the pools to cool off. The parks are only a water taxi or shuttle bus away, and you’ll benefit from amazing extras like early park admission† to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay, and skip-the-regular-line ride access** (select attractions, valid theme park admission required).

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Hot tub
  • Families
  • Kids Club
  • Children's Pool
  • Close to Universal Orlando Resort
  • Room Service
  • Valet parking
  • Safety Deposit Box
  • Wheelchair access

Where is it

Within easy walking distance of Universal Studios and Islands of Adventure plus Universal CityWalk and a quick shuttle bus ride to Universal's Volcano Bay. A water taxi or shuttle bus is also available to reach all 3 parks and Universal CityWalk. Transfer time from Orlando International Airport: 20 minutes.

Hotel information

750 rooms. All with air-conditioning, 42" flat-screen TV, iPod docking station, coffee maker, safe, iron and board, bathrobes, and hairdryer. Nightly turn-down service on-request. Garden View Rooms are 450 sq ft and have views of the lawns and gardens, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Bay View Rooms are 450 sq ft and overlook the piazza and scenic harbour, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Deluxe Rooms are 490 sq ft and have views of the villa pool or the beach pool, with a larger living space and 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Club Rooms are 490 sq ft and include exclusive club benefits (listed below), with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Despicable Me Kids Suites are large family suites, featuring two bedrooms and a separate kids room with a small table and chair set, wardrobe and TV. With 1 king-size bed in the master bedroom, and twin beds or bunk beds in the second bedroom, sleeping maximum 4 adults or 2 adults and 2 children. (Please note: the children's bedroom only opens into the adult's bedroom).

Club Level Rooms include access to the Portofino Club Lounge, offering the following benefits:

  • Complimentary continental breakfast
  • Evening beer and wine
  • Personal concierge service
  • Complimentary coffee, tea and soft drinks throughout the day
  • Evening hors d'oeuvres 
  • Afternoon snacks
  • Complimentary admission to the fitness centre

Please note: the Club Lounge is open daily 7:00am - 10:00pm.

Please note: all rooms can have an additional rollaway bed, sleeping a 3rd child. Rollaway beds are at an additional cost, payable locally. 

  • Booking bonus: Early park admission† to The Wizarding World of Harry Potter™, and select attractions at Volcano Bay water park, one hour before the theme parks open (select attractions, valid theme park admission required). 

  • Booking bonus: Skip the regular lines with free Universal Express Unlimited ride access** (valid theme park admission required).

Complimentary water taxis or shuttle buses to Universal Studios, Islands of Adventure, Volcano Bay and CityWalk™. Self-parking $28, , valet parking $37, both plus tax, per day (payable locally, subject to change).

Bice Ristorante (Italian cuisine, open for dinner). Mama Della's Ristorante (Italian food, open for dinner). Trattoria del Porto (Italian with a modern twist, open for breakfast, lunch and dinner). Sal's Market Deli (pizza, sandwiches and deli items, open for lunch and dinner). Splendido Bar and Grill^ (poolside dining). Gelateria (breakfast items, ice cream and milkshakes). Starbucks®. Bar American (lobby lounge). The Thirsty Fish (with evening entertainment on select nights). 24-hour room service*.

'Musica della Notte' (Music of the Night), an evening musical celebration at the Harbour Piazza.

Beach pool with water-slide, a sandy beach, adjacent children's pool, poolside games, 2 hot tubs and private cabanas*. Villa pool with private cabanas*. Hillside pool (quiet pool). Kids' camp* (reservations required), Mandara Spa®*. Fitness centre with hot tub, sauna and steam rooms*. Games room*.

Resort-wide charging privileges with your room key card. Complimentary delivery of merchandise purchased throughout the resort to your hotel. Wake-up call from one of your favourite Universal Orlando characters*. Gift and retail shops. Concierge. Complimentary WiFi. Complimentary CityWalk Club access‡ to select venues. Universal Vacation Planning Centre.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

2 nights at all times.


Disclaimer: In connection with your purchase of Universal Orlando products and your visit to Universal Orlando, including Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk, and the Universal Orlando Resort hotels, please be advised that you must follow Universal Orlando’s policies, CDC guidelines and the recommendations of health officials. Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and Universal Orlando cannot guarantee that you will not be exposed during your visit. By visiting Universal Orlando, you acknowledge and agree that you assume these inherent risks associated with attendance. When you enter Universal Orlando, you understand that you are subject to the Universal Orlando terms of service (including arbitration, class action waiver, assumption of risk, and infectious disease release of liability) located at https://www.universalorlando.com/web/en/us/terms-of-service/reopening-safety-info

HARRY POTTER characters, names and related indicia are © & ™ Warner Bros. Entertainment Inc. Harry Potter Publishing Rights © JKR. (s20)

* Denotes local charge.

Please note: one person must be 21 years or over in each room to check-in

^ Must be 21+ with a valid photo ID to consume alcoholic beverages.

**Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Universal’s Volcano Bay. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice.  

†Requires theme park admission. Early Park Admission begins one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure (as determined by Universal Orlando) and Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

‡Valid for registered hotel guests for the length of stay. Not valid for separately ticketed concerts and special events. Some venues require ages 21 or older and a cover charge for admission. Valid Photo ID required. Does not include admission to Universal Cinemark, the Blue Man Group show or Hollywood Drive-in Golf™. Subject to availability. Restrictions apply and benefits are subject to change without notice.

Portofino Bay Hotel TM & © 2020 UCF Hotel Venture. All rights reserved. Universal elements and all related indicia TM & © 2020 Universal Studios. All rights reserved.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (4291)
  • Very good (1513)
  • Average (671)
  • Poor (325)
  • Terrible (318)
Image of the Tripadvisor rating Two day trip to Universal Parks.

Aug 30, 2020 David R Jacksonville, Florida

Hotel was great from check in to check out. Also the added benefits associated with staying here made it a great deal. Boat ride to parks, fast pass for two days and a really nice pool with food and drinks served poolside after a brutally hot day at the park. Rooms very clean and spacious. Will definitely stay here again.
Image of the Tripadvisor rating Watch out

Aug 22, 2020 526rebeccad Portland, Oregon

I cancled my trip a month ago and still no refund. They told me 4-6 weeks. I just looked again at my old reservation and noticed a refund button. Not cool. Now another 2-3 weeks. They took my money with in a few minutes and it takes this long to be refunded not cool..... I wonder if they were going to keep it all together. People are out of work… Read more
I cancled my trip a month ago and still no refund. They told me 4-6 weeks. I just looked again at my old reservation and noticed a refund button. Not cool. Now another 2-3 weeks. They took my money with in a few minutes and it takes this long to be refunded not cool..... I wonder if they were going to keep it all together. People are out of work and this is how you repay familys. Not sure if I will ever want to come back. Not honest...... 🤬🤬🤬🤬🤬🤬🤬 Read less
Image of the Tripadvisor rating Beautiful and relaxing

Aug 21, 2020 TiffanySoonerville Tulsa, Oklahoma

Beautiful and relaxing, am I in Italy? The Portofino hotel is my absolute favorite on-site hotel. Here's why: -Theme: The theme of the hotel is spectacular. The model of the portofino is a 1 by 1 replica of the actual Portofino, Italy. When you first walk into the hotel it has a beautiful mural on of the ceiling of the lobby. This may be weird… Read more
Beautiful and relaxing, am I in Italy? The Portofino hotel is my absolute favorite on-site hotel. Here's why: -Theme: The theme of the hotel is spectacular. The model of the portofino is a 1 by 1 replica of the actual Portofino, Italy. When you first walk into the hotel it has a beautiful mural on of the ceiling of the lobby. This may be weird also but it has a better smell than other hotels. -Rooms: The rooms are always clean and nicely decorated. The beds are very comfortable. -Less Kids: I don't typically see a lot of kids in this hotel, which is nice for when my boyfriend and I want a relaxing trip together. -Shops: They have wonderful shops out and around the bay. My favorite lunch spot is Sal's and there is nothing like going to Mama Delia's for dinner. They have men singing and playing music as you eat. The price for the hotel is high compared to other hotels on-site, but you truly get what you pay for here. The staff is wonderful and we always have a great time at the Portofino. Read less
Image of the Tripadvisor rating Full Refund--no hassle!

Jun 26, 2020 CaryPlanner Cary, North Carolina

We had hoped to take a Caribbean cruise for my son's 18th birthday and high school graduation. When it was clear that wasn't an option, we booked Portofino Bay as a back-up vacation...one booking in May and one in August, hedging our bets. We got an email stating that the parks and hotels would be closed through the end of May and that we were… Read more
We had hoped to take a Caribbean cruise for my son's 18th birthday and high school graduation. When it was clear that wasn't an option, we booked Portofino Bay as a back-up vacation...one booking in May and one in August, hedging our bets. We got an email stating that the parks and hotels would be closed through the end of May and that we were being issued a full, immediate refund without any action on our part. So much easier than the 2+ months we waited for a refund on our cruise (finally had to escalate to credit card company to get our money back). The hotels and parks are now open for business, but my 18 year just had surgery and didn't feel wearing a mask in the park in August's heat was the best choice for him. I called Loews and had no trouble canceling and got a refund within 10 days. We were at Portofino last summer after the loss of my MIL. The staff went above and beyond to make my son's birthday special. It was just what he needed...a little happy distraction. We'll definitely return in the future. Thanks for making refunds easy in a pandemic. Read less
Image of the Tripadvisor rating Terrible customer service

May 18, 2020 X5506DWjasonb

I called in early April because the remainder of my payment was due. A nice lady convinced me to pay & assured me that I could get a full refund if the parks, hotels, etc.. remained closed. I called over a MONTH ago & still no refund!! I have called three times now. Still nothing! I will definitely consider a Disney hotel the next time. My… Read more
I called in early April because the remainder of my payment was due. A nice lady convinced me to pay & assured me that I could get a full refund if the parks, hotels, etc.. remained closed. I called over a MONTH ago & still no refund!! I have called three times now. Still nothing! I will definitely consider a Disney hotel the next time. My neighbor received a refund on a a Disney hotel within 48 hours of calling. There is no excuse for this! Read less