Loews Portofino Bay Hotel at Universal Orlando

Universal Orlando Resort, Orlando

Virgin rating

The hotel

Experience la dolce vita — the sweet life — at Loews Portofino Bay at Universal Orlando. Set on a stunning harbour, prepare to be transported to the charming, picturesque Italian seaside and cobblestoned streets. Sit and enjoy the views over the glistening harbour waters while sipping on a coffee. Taste traditional Italian food in one of the many restaurants. And, when the sun’s shining, jump into one of the pools to cool off. The parks are only a water taxi or shuttle bus away, and you’ll benefit from amazing extras like Early Park Admission† to The Wizarding World of Harry Potter™ and Universal’s Volcano Bay.

Amenities

  • Kids Club
  • Wheelchair access
  • Families
  • Bar
  • Fitness Centre/Gym
  • Games Room
  • Hot tub
  • Restaurant
  • Room Service
  • Safety Deposit Box
  • Spa
  • Swimming Pool

Where is it

Within easy walking distance of Universal Studios and Islands of Adventure plus Universal CityWalk and a quick shuttle bus ride to Universal's Volcano Bay. A water taxi or shuttle bus is also available to reach all 3 parks and Universal CityWalk. Transfer time from Orlando International Airport: 20 minutes.

Hotel information

750 rooms. All with air-conditioning, 42" flat-screen TV, iPod docking station, coffee maker, safe, iron and board, bathrobes, and hairdryer. Nightly turn-down service on-request. Garden View Rooms are 450 sq ft and have views of the lawns and gardens, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Bay View Rooms are 450 sq ft and overlook the piazza and scenic harbour, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Deluxe Rooms are 490 sq ft and have views of the villa pool or the beach pool, with a larger living space and 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Club Rooms are 490 sq ft and include exclusive club benefits (listed below), with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Despicable Me Kids Suites are large family suites, featuring two bedrooms and a separate kids room with a small table and chair set, wardrobe and TV. With 1 king-size bed in the master bedroom, and twin beds or bunk beds in the second bedroom, sleeping maximum 4 adults or 2 adults and 2 children. (Please note: the children's bedroom only opens into the adult's bedroom).

Club Level Rooms include access to the Portofino Club Lounge, offering the following benefits: (renovations will be taking place from August – mid December 2021.  During this time, club lounge services and amenities will be offered to guests in an alternate location).

  • Complimentary continental breakfast
  • Evening beer and wine
  • Personal concierge service
  • Complimentary coffee, tea and soft drinks throughout the day
  • Evening hors d'oeuvres 
  • Afternoon snacks
  • Complimentary admission to the fitness centre

Please note: all rooms can have an additional rollaway bed, sleeping a 3rd child. Rollaway beds are at an additional cost, payable locally. 

Complimentary water taxis or shuttle buses to Universal Studios, Islands of Adventure, Volcano Bay and CityWalk™. Self-parking $28, , valet parking $37, both plus tax, per day (payable locally, subject to change).

Bice Ristorante (Italian cuisine, open for dinner). Mama Della's Ristorante (Italian food, open for dinner). Trattoria del Porto (Italian with a modern twist, open for breakfast, lunch and dinner). Sal's Market Deli (pizza, sandwiches and deli items, open for lunch and dinner). Splendido Bar and Grill^ (poolside dining). Gelateria (breakfast items, ice cream and milkshakes). Starbucks®. Bar American (lobby lounge). The Thirsty Fish (with evening entertainment on select nights). 24-hour room service*.

'Musica della Notte' (Music of the Night), an evening musical celebration at the Harbour Piazza.

Beach pool with water-slide, a sandy beach, adjacent children's pool, poolside games, 2 hot tubs and private cabanas*. Villa pool with private cabanas*. Hillside pool (quiet pool). Kids' camp* (reservations required), Mandara Spa®*. Fitness centre with hot tub, sauna and steam rooms*. Games room*.

Resort-wide charging privileges with your room key card. Complimentary delivery of merchandise purchased throughout the resort to your hotel. Wake-up call from one of your favourite Universal Orlando characters*. Gift and retail shops. Concierge. Complimentary WiFi. Universal Vacation Planning Centre.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. To discover all the special assistance services we offer please see additional information below.

2 nights at all times.

 

Disclaimer: In connection with your purchase of Universal Orlando products and your visit to Universal Orlando, including Universal Studios Florida, Universal’s Islands of Adventure, Universal’s Volcano Bay, Universal CityWalk, and the Universal Orlando Resort hotels, please be advised that you must follow Universal Orlando’s policies, CDC guidelines and the recommendations of health officials. Please note that any public location where people are present provides an inherent risk of exposure to COVID-19 and Universal Orlando cannot guarantee that you will not be exposed during your visit. By visiting Universal Orlando, you acknowledge and agree that you assume these inherent risks associated with attendance. When you enter Universal Orlando, you understand that you are subject to the Universal Orlando terms of service (including arbitration, class action waiver, assumption of risk, and infectious disease release of liability) located at https://www.universalorlando.com/web/en/us/terms-of-service/reopening-safety-info

HARRY POTTER WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s22).

* Denotes local charge.

Special assistance

Please note: one person must be 21 years or over in each room to check-in

^ Must be 21+ with a valid photo ID to consume alcoholic beverages.

**Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal’s Islands of Adventure. Not valid at Universal’s Volcano Bay. Excludes separately ticketed events. Park-to-Park admission required to board the Hogwarts™ Express. Benefit valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Available during normal theme park operating hours only. Additional restrictions may apply and benefits are subject to change without notice.

†Requires theme park admission. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal’s Islands of Adventure as determined by Universal Orlando. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening for Universal’s Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions may apply.

Portofino Bay Hotel TM & © 2022 UCF Hotel Venture. All rights reserved. Universal elements and all related indicia TM & © 2022 Universal Studios. All rights reserved.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
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Traveller rating

  • Excellent (4671)
  • Very good (1578)
  • Average (734)
  • Poor (385)
  • Terrible (390)
Image of the Tripadvisor rating Great choice for Universal trip

May 15, 2022 nss2232 San Francisco, California

Great location and loved getting the fast passes. Kids loved the pool area which has a water slide. Water taxi to Universal was a bit of a wait during peak times, but better than the bus system when we stayed at another hotel. The service was excellent, but rooms were a bit Spartan for the price. Stay here for the pool and fast passes not… Read more
Great location and loved getting the fast passes. Kids loved the pool area which has a water slide. Water taxi to Universal was a bit of a wait during peak times, but better than the bus system when we stayed at another hotel. The service was excellent, but rooms were a bit Spartan for the price. Stay here for the pool and fast passes not necessarily a luxurious room though. Read less
Image of the Tripadvisor rating Best Orlando Experience Yet!

May 15, 2022 Lindsey J

Perfect resort! Clean + many amenities. Express pass was fantastic. We walked on most rides. 15 min walk to parks or a quick water taxi trip. The resort is beautifully designed, you feel like you’re in a little city. Lots of shopping & dining options on site. Loved having a Starbucks in resort! Outdoor balcony concerts in the evening were… Read more
Perfect resort! Clean + many amenities. Express pass was fantastic. We walked on most rides. 15 min walk to parks or a quick water taxi trip. The resort is beautifully designed, you feel like you’re in a little city. Lots of shopping & dining options on site. Loved having a Starbucks in resort! Outdoor balcony concerts in the evening were beautiful. Kids enjoyed the beach pool + loved the hourly games with Kat. Concierge was very helpful and easily reached via text. Club level was enjoyed but not ideal for those with food allergies. Read less
Image of the Tripadvisor rating Key Service Teams and Attention to Details

May 14, 2022 Novastar753

Flew in on a 6am flight, arrived 10am Saturday. Front desk clerks were efficient and thorough. ~5min wait. Had our room keys (which is also the express pass) ready to go. Booked us just inside 1st floor west wing which was perfect for boat to park access. Boats were efficient and the boat captains were quite the characters. In the evening hours… Read more
Flew in on a 6am flight, arrived 10am Saturday. Front desk clerks were efficient and thorough. ~5min wait. Had our room keys (which is also the express pass) ready to go. Booked us just inside 1st floor west wing which was perfect for boat to park access. Boats were efficient and the boat captains were quite the characters. In the evening hours logistics struggle a bit so we had to wait maybe a ~15-20min on the boat. The first day we walked back to the hotel which was about the same amount of time, so that is an option as well on the trail. Had breakfast at the buffet/cafe. Servers would reference the hostess station and greet guests by name. Service was great, but given it was mid-late morning there wasn't a rush so we had their attention. Purchases at park sent to room was very nice. Arrive within 24hours, so do your shopping early on in your itinerary if you want to utilize. By far the best service to call out here was the 24/7 text line. This can not be understated. Many service reps are monitoring the text line at all times. Anything we needed was a text away. Dining/activities guide offered as soon as we checked in. Forgot a toothbrush, delivered within 30min at 11pm. Checkout was a simple text with name and room number. These small things add up considerably as we did not have a long stay. And so with some of the time they saved me, I would let you know they can remove many of the little distractions/inconveniences so you can make the most of your vacation. It's certainly on the expensive side, but when time is your top priority, these amenities are invaluable. Read less
Image of the Tripadvisor rating Great place to stay

May 13, 2022 brnader

We booked our visit over 3 months ago for a group of 11 and asked for rooms close together. Not only did they give they give us 3 rooms in a row on the same floor, they allowed us to have a late checkout with one room so we could enjoy the park one more day before departing. The text service is invaluable - any items we needed or questions we had… Read more
We booked our visit over 3 months ago for a group of 11 and asked for rooms close together. Not only did they give they give us 3 rooms in a row on the same floor, they allowed us to have a late checkout with one room so we could enjoy the park one more day before departing. The text service is invaluable - any items we needed or questions we had were quickly answered by the staff. The unlimited express passes they offer more than paid for itself during our stay. Although we arrived early - they offered free luggage service while we went to the park and sent us a text when our room was ready. Paying more for a premier hotel such as portofino bay is well worth it. Our entire group (an average of 9 riders at each attraction) were able to ride multiple attractions several times a day due to the express passes. This is our second stay with portofino bay in a year and we are already mapping out our trip for next year. The Nader Family Read less
Image of the Tripadvisor rating Exceptional Hotel

May 13, 2022 Joe S Philadelphia

Although we have never been to Italy my partner and I felt as though we were transported there. Everything about this hotel exceeded our expectations! The extra park perks and the water taxi really pushed it well above the bar!