Disney's Polynesian Village Resort

We stayed here in September 2019 and honestly could not fault it. There was a slight mix up on check in, we were told out room was ready so headed straight to drop our bags however when we got there the room hadn’t been cleaned yet. We went back to tell the cast member at reception and they couldn’t have been more apologetic. They even gifted us a gift card to go and get lunch in any of the restaurants in the resort while we were waiting. Having the monorail for access to Magic Kingdom was ideal and so quick. The pools offered a nice relaxing break from the parks and we didn’t have any complaint with any of the food we ate. We will definitely stay here again! Read less

I've stayed twice at Bay Lake Tower and Saratoga Springs but the Polynesian is hands down my favorite Disney hotel. My whole family agrees. We checked in online and went right to our room and unlocked the doors with our magic bands. I was a little afraid the hotel was going feel dated but everything was updated. The bathroom was beautiful and housekeeping kept us fully stocked with toiletries. The room was pretty large with two queens and a day bed. There was a huge TV (we never had time to use it). The carpet was a little worn but it was clean. My kids loved going to the Pineapple Lanai to get Dole Whip.The Luau was great fun. We had dinner at the Kona Cafe and that was nice too. The grounds were gorgeous and you can watch the fireworks and electric light parade from the beach. It was so convenient to Magic Kingdom and the buses ran early enough to Hollywood Studios to get us there an hour before opening to enter the virtual queue for Rise of the Resistance. All of the cast members were so nice. The parks were so crowded but we never got that feeling of crowdedness at the Polynesian and it was a great place to relax. Read less

We were only staying for one night to try the Spirit of Aloha dinner and the new Star Wars ride. We were hoping to get to the hotel early to enjoy as much of it as possible since it was only one night. We set a time on our check-in for 9am, but since check-in is not until 3pm, we figured we probably would not get a room and headed to a park and waited for a text to let us know when the room was going to be ready. By 3pm, we had not received a text, but headed to the hotel anyways. It was not until 4pm when we reached the hotel parking lot and finally got a text that our room was ready. Now the next disappointment, we were booked on a accessibility room that we did not need or requested. Every time we opened the door, it will automatically get wide open and not close for a few minutes. We had to force it shut every time. There was no privacy, the room was right across from the building entrance and anyone walking on the very busy path could look all the way in. On the other side, the sliding doors faced the deck right by the main building, so we could not open the curtains either. Since the shower was designed for accessibility, taking a shower got the entire bathroom wet. This might be a good room for someone in a wheelchair, but how dare they book it for someone who doesn't need/want it for over $600 a night. On top of that the walls were very scratched, maybe from wheelchairs, the carpet was disgusting to the point the design was faded, there was a huge stain on the night table, and the wall paper was coming off the wall. Everything look dated. When I walk into a room of a deluxe hotel I expect to say "wow this is nice", not "what in the world is this motel". This was a sacrifice for me to stay at this hotel just to be disappointed with Disney once again. I wish they would put the same level of effort in the rooms they put on the hotel grounds to lure us in. I went to the front desk and expressed my concerns and I appreciate the manager was nice and gave us a partial credit, but still I don't think it was not enough. Overall, it was the worst waste of money weekend we spent at Disney. Read less

We stayed here for 4 nights with a 2 and 4 year old in January 2020. Request a first or 3rd floor room if you want outdoor space (lanai or balcony)- there are none on the second floor for some reason. The room was pretty big, and had a pull out couch so would easily sleep 5. Nice large bathroom and mini fridge made it easy for a family of 4. The pools are amazing, including a toddler friendly water playground and a few fun slides for all ages at the Lava Pool (complimentary life jackets too!). The Oasis pool bar and restaurant has a nice throwback vibe and good cocktails, and this secluded lower-traffic pool is zero entry and has better hours than the Lava pool. The Poly has lots of daytime activities and nice music in the evening, and we watched the magic kingdom fireworks from the beach (they pipe in the music) each night. Perfect location right on the monorail. It was convenient enough that my toddler son and husband returned from the park (MK) during nap time every day and then came back to meet us. We really enjoyed our stay at the Polynesian- the Disney experience is truly operationally flawless- we checked in, mobile ordered food and made all dinner reservations on the app. Customer service was excellent- every employee we encountered was courteous and extra helpful. Thanks for a great stay! Read less