Sun Island Resort & Spa

This January we have been visited sunisland resort first time with friends. We had a very beautiful time with my friends in sunisland and this was best holiday i did so far. There are things need to highlight. 1. We reach resort around afternoon around 14:30 to the resort and at first we got very fresh face towel from the reception and everyone is very friendly and so kind. Also we got very fresh welcome drink and it was very tasty. After the checking we went small restaurant for our lunch. We had some food and we went our room. 2. Our room was very nice and my friends room was fully decorated and they have fruitbasket as well.because they have been many times sunisland. So my room is also very beautifull and well cleaned. We were so tired and we decided to have some rest and later will go out. 3. We wake up around 20:10 in the evening. Than we went have a our dinner in big restaurent. The restaurent was very big and there are lots of choices of food. And also food was very tasty.every time we show that some different food from the buffet. We really enjoyed food of big restaurent everytime. Our waiter krisna is very good and very friendly and every time he is smiling. My friends are not speaking english and there is only one person speaking Russian language. So for us very difficult to communicate everyone. Thank you for sujo every time us helping when we ask. He is talking very good in russian language. He is very helpful full for us. 4.bar is also very big and staff are friendly. During the night time there is not much programs end also all inclusive choices is very less compare with the money.but we dont have much problem in allinclusive and we had enough drinks everytime in the bar. During the night time bar service is very slow and waitting for drinks some times a bit long. But staffs are good and only the thing is need more choices of drinks and fast service. 5. Service in the coffee shop is good and waiters are very good friendly. We like to say thanks to petric and channa. They are very good and taking good care of our friend. Also tea time is very good in coffeeshop and we love teatime food. 6. There are different activities in water sport. Only small problem we found. Most of the activities are very expensive and very few free activities. But we enjoyed some of the activities. The girl waking in water sport is very professional and very good. Also very kind and helpful. I am sorry for her name.because i couldn't remember her name. 7. Service of beach bar is good. But Drinks quality is not like the main bar. Suresh is very good man and friendly. 8. Also we went have a lobster to italian restaurant as per sijo request. He is the one taking our booking in italian restaurent. He gave to us good offer and food discount for us. When we went restaurent looks a busy. When we went restaurent a girl gave us a fresh towel and she is very friendly. Food of the restaurant is very good but the service is very poor. For one 4 beer we were waiting like 20minute. One of our guy ask to waiter where is our drink and he very rudely say i am looking not only you and you didnt see the place and there is lott of people's. Ok we do understand there is many people but he can answer nicely. But he didnt care and went. After few minutes he came with beer and just put the table and went. He even didnt pour beer to the glass. After our first beer finish first course of our food receive. And again we want take some more beer and we are waiting.than we call another boy and we order and this boy came very fast with beer and he was trying to pour beer. But we told him we will do it our self.than he left and our waiter didint come our table even for check.we finish our first cause and we are waitting. We saw that he was serving some other people and very fast bringing the food also. We waited almost 25minut for second course. We call this waiter and we told him can you make fast and we want go early. Also we ask him to bring the food with lobster. Than he told you cant get lobster now. You have to tell before if you want lobster. Than we ask how many minute it will take to grill lobster. Than he said i dont know i have to ask chef this. Than again we are waitting waitting. Then again we call the waiter and we ask some more beer. He is very rude and unfriendly. After few minutes he came with the beer and he left beers and he gone. We saw this person giving drink service to other guest.but for us no.after 35minute we got our second course and lobster. Food is very tasty. After the food dont feel to stay there. Because our waiter not cares us we feel. Than we call him and ask for bill. He came with bill and we didnt see any discount from the bill. Than we ask him why no discount than he said i didn't get any information that you are having any discount. That also he told us very rudely. Than we saw him our coupon that 10% discount. We didn't had any fruits we left that place because of this person. I think his name is raaf or raoof. I am sorry for my pronounciation.this is the only issue we face whole our holiday. Any way thanks to all and especially those who are helping us with true heart.this was best holiday and we will come back next year with friends. Thank you so much. Maria Read less

Cons The resort is significantly run down, walking around the island is, unfortunately, not what you would expect. The room might be spacious but everything reminded a bungalow in the 80’s. Coming out of the sea at the pier, e.g., from exactly where the hotel instructs their guest to exit, i stepped on a pin which probably came from the board, placed a couple of meters next to us (at the entrance of the thai restaurant which is situated on the pier). The personnel, having realized what happened, immediately assisted me and offered first aid ointments. We sat down, ordered food and let time pass to see if medical assistance was needed. Two hours had passed, i felt the pain increasing and asked to be escorted to the medical centrer. The person who apologized, saying it was his fault and lack of attention, seemed stressed about what had happened so I asked him if his managers called and forced him to assume responsibility personally (as if it would play any role whatsoever) and he replied no. We then visited the medical center, where a very polite doctor injected me for antitetanus protection and that’s where i realized it’s all about their profit and definitely not our joy as guests. I was told that i’ll be charged (an insignificant amount) for medical assistance, which, in turn, triggered me asking not to pay it at all. The shift manager appeared, started off with two offensive innuendos and when he realized we had pictures, videos and his staff were eye witnesses, he then actually called the restaurant, came back and apologized (but continued with his innuendos) and to make a long story short he offered to deduct two a la carte orders from our bill for 196$, only if i signed that i would not proceed with any legal action. A funny statement from a not so funny person. We thanked him (ironically) for his non 5 star assistance and proposal, paid the full bill, checked out next morning and said bye bye with mixed feelings from this experience. This was the 3rd day of a 10 days trip in the Maldives and doctor’s statement was that i’ll feel the pain for at least 5 days (which i did). Now, if this wouldn’t have happened, what would have been my overall take from this resort? As i wrote in the beginning, this resort has too many issues as per the quality it is offering and therefore my experience is (taking away the accident) that what you pay does not reflect the overall quality you would expect from a resort. Plenty of other choices around the areas. i’d choose another resort. NONETHELESS, WE RESERVE OUR LEGAL RIGHTS. Pros The location seems perfect if you want to dive, snorkel, try to explore or just relax under the coco trees (if you take away the cement facilities, cheap plastic sunbeds at one end, and the populous cheap all-inclusive type of massive dining experience). Feeding of the sharks is interesting and having a swim here (actually everywhere in the Maldives) makes it an adventure. The a-la-carte over the water Thai restaurant was a memorable experience... Read less

I could write forever about this place. It’s a thing of beauty. The water villas are beautiful, the beaches, the waters, the staff, the grounds. We loved every minute of our stay, in particular the chefs in the southern star restaurant are what made our stay the most enjoyable. Thank you to everyone involved, they go out of their way to ensure that you are having the best time of your lives. Well done to the management, you have clearly taught your staff some superior customer service skills. We can’t wait to come back here, don’t hesitate to book! Read less

We stayed here in a water bungalow on the all inclusive basis for one week over the New Year period for what was supposed to be our honeymoon. Sadly it ruined our honeymoon experience, it wasn’t the romantic getaway we thought the Maldives would offer. Our water bungalow was lovely, very spacious and clean, and our room attendant was friendly and polite, our waiter was also very helpful, polite and friendly,unfortunately that’s as far as the positives go. The reception staff don’t have a clue what is going on, four times I had to ask the same question to the staff, they had to amend our final bill 3 times as there were charges on there that were not ours, and in the space of 15 minutes, the same girl acknowledged me as though she had never seen me before! As we were in a water bungalow, we were ‘confined’ to one restaurant unless we wanted to pay an additional charge for the other restaurants, which when you have already paid a premium for a water bungalow AND the all inclusive package, is a joke. The restaurant manager was very rude, unless you were a returning guest, he never made eye contact with us and didn’t greet us when we arrived for breakfast/lunch/dinner. We had to pay an additional charge of $75 per person for the New Year’s Eve gala dinner -$75 for cold food and to be shoved behind a bush with our phones torch light resting on a glass as a means to actually see the cold food! The island itself is beautiful, it really is a paradise, and the rooms are fabulous with the grounds kept clean and tidy - the biggest downside of it is the staff, rude, incompetent and completely clueless. I left my comments with my contact details on our last day, I have also emailed the General Manager since we have returned, but I have heard nothing from them whatsoever ..... If you want an exotic honeymoon avoid at all costs! Read less

We were very impressed by everything, starting with the water, accommodation, cleanliness of all the public areas and the rooms too. They know how to do a good job there and the staff is just amazing. They are trying to make you feel good everywhere you go. I want to give special thanks to our waiter Alim, how made us feel very special guest and for the willingness of resolving all our requests. I definitely recomand the SPA experience. Thank you Sun Island Resort and Spa, and see you soon! Read less