Cinnamon Citadel Hotel Kandy

Sri Lanka, Indian Ocean

The hotel

A tranquil retreat close to Kandy, when you stay at Cinnamon Citadel Kandy you'll awake to the sounds of birds and marvel at the view of the town shrouded in mist. The experience has been the same for centuries — pure relaxation in a lush haven, blending harmoniously with nature. Once the home of Dunuwille, a native Kandyan family, the refurbished hotel's guest rooms are furnished to a high standard, most with views of the river from your private balcony. There’s a lovely swimming pool surrounded by a terracotta sun terrace. The main restaurant overlooks the river and offers lavish buffets, or for a special treat, book a table at the hotel’s fine dining restaurant, lingering over a meal as the sun sets in the distance. Sightseeing close by includes the sacred Temple of the Buddha’s Tooth, the Peredeniya Botanical Gardens and Kandy Lake.

Amenities

  • Bar
  • Swimming Pool
  • Fitness Centre/Gym
  • Laundry Service
  • Restaurant

Where is it

At the edge of the Mahaweli River on the northern outskirts of Kandy, in central Sri Lanka. Transfer time from Colombo International Airport: 3 hours and 30 minutes.

Hotel information

119 rooms and suites. All with air conditioning, balcony or terrace, satellite TV, phone, tea/coffee making facilities, mini-bar*, safe, hairdryer, iron and board. Superior Rooms with 1 king-size bed or 2 twin beds, sleeping maximum 3 adults or 2 adults and 1 child.

All Inclusive option: Includes buffet breakfast, lunch and dinner at Panorama Restaurant, daytime snacks and late night snacks. Beverages include local spirits (brandy, vodka, gin, rum, whiskey and Arrack), plus house wines during lunch and dinner (on request) and local beer or selected bottled beer (excluding Carlsberg), all served by the glass. Soft drinks such as local cola, Fanta, soda water, mineral water, local sparkling water, local juices and cordials, all served by the glass, plus tea/coffee during meal times. Drinks served in the Lounge bar from 10:00am to midnight. Sports, including table tennis, badminton, cards, and chess. Entertainment, as per hotel entertainment schedule.   

Please note: All Inclusive will cease at 12:00pm on the day of your departure, after which time any food or beverages will incur a charge. Champagnes, wines, imported beers, cocktails with imported alcohol, plus fresh juices (as well as passion, pineapple, lime and mango juices) and mixed fruit cocktails made from local spirits and juices all incur additional charges. Room service and mini-bar not included. Guests are requested to sign for all food & beverages consumed.

Half Board includes: Breakfast and dinner in the main Panorama Restaurant. 

Full Board option: Includes breakfast, lunch and dinner in the main Panorama Restaurant. 

2 restaurants: Panorama main restaurant (international buffet style meals, open for breakfast, lunch and dinner) and Café C (fine dining à la carte restaurant, open for lunch and dinner). Lounge Bar. Swimming pool. Fitness room. Table tennis*. A selection of boat tours and excursions*. Laundry service*. Limited room service*.

* Denotes local charge

Please note: It takes approximately 3 hours and 30 minutes to travel by road from Colombo Airport to Kandy. 

Please note: On full moon or "Poya” days every month the hotel is legally prevented from serving alcoholic beverages in public areas. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1649)
  • Very good (1410)
  • Average (409)
  • Poor (106)
  • Terrible (73)
Image of the Tripadvisor rating WONDERFUL

Sep 29, 2020 rajarathnamk

Hotel is easily accessible and situated 7 km away from the Kandy town The food was excellent in choice and of 5-star quality. I want to thank the staff members once again for making our trip more wonderful and memorable. This is a hotel I would definitely visit with my friends and family. Definitely recommended for anyone looking for a nice, cozy… Read more
Hotel is easily accessible and situated 7 km away from the Kandy town The food was excellent in choice and of 5-star quality. I want to thank the staff members once again for making our trip more wonderful and memorable. This is a hotel I would definitely visit with my friends and family. Definitely recommended for anyone looking for a nice, cozy and quiet getaway from everyday busy life! Read less
Image of the Tripadvisor rating Excellent Hopitality with Covid-19 safety measures

Sep 29, 2020 LahiruSriLanka Sri Lanka

We visited the hotel with the family after Covid-19 lockdown and we were quite uncertain about the experience that we were going to have and It was a much awaited holiday. Once we visited the hotel, all doubts were cleared, and had the warm welcome which we normally get at Cinnamon Hotels. A big thanks for Shamil, who was previously at Hikka… Read more
We visited the hotel with the family after Covid-19 lockdown and we were quite uncertain about the experience that we were going to have and It was a much awaited holiday. Once we visited the hotel, all doubts were cleared, and had the warm welcome which we normally get at Cinnamon Hotels. A big thanks for Shamil, who was previously at Hikka Tranz for his excellent caring during our stay. Further the restaurant, front office, kitchen and all other staff members are highly appreciated for their commitment in providing an exceptional service. The safety measure for Covid-19 has been implemented with great attention. The rooms are spacious and have a breathtaking view of Mahaweli river. The food is superb. The hotel is highly recommended ! Read less
Image of the Tripadvisor rating Excellent staff

Sep 29, 2020 K453XWsams

We had an amazing stay for two days at Citadel. It was such a beautiful and a pleasant place to a relaxed holiday. We were given truly a golden and a remarkable service by its staff. Can defiantly recommend for anyone who is searching for a luxury place with a reasonable rate.
Image of the Tripadvisor rating Delicious Food

Sep 29, 2020 Krishani N

Had a great time at Cinnamon Citadel with my family and relations. The rooms were clean, pool well-maintained and the food was delicious. The whole team at Citadel was friendly, helpful and cooperative. Special thanks goes to all chefs and specially Executive Pastry Chef Dushmantha for the lovely desserts prepared, as I'm a dessert lover and… Read more
Had a great time at Cinnamon Citadel with my family and relations. The rooms were clean, pool well-maintained and the food was delicious. The whole team at Citadel was friendly, helpful and cooperative. Special thanks goes to all chefs and specially Executive Pastry Chef Dushmantha for the lovely desserts prepared, as I'm a dessert lover and enjoyed the desserts vastly. Read less
Image of the Tripadvisor rating Best always

Sep 29, 2020 melinan536

This is the first visit to Citadel. We were over the moon because of the service they provided to us. We traveled many times to Kandy but this is the best hotel I would say. You can enjoy the local and foreign types of food. Staff are very good and highly professional. We are sure that we will visit again in this wonderful resort and the team.