Cinnamon Citadel Hotel Kandy

Sri Lanka, Indian Ocean

The hotel

A tranquil retreat close to Kandy, when you stay at Cinnamon Citadel Kandy you'll awake to the sounds of birds and marvel at the view of the town shrouded in mist. The experience has been the same for centuries — pure relaxation in a lush haven, blending harmoniously with nature. Once the home of Dunuwille, a native Kandyan family, the refurbished hotel's guest rooms are furnished to a high standard, most with views of the river from your private balcony. There’s a lovely swimming pool surrounded by a terracotta sun terrace. The main restaurant overlooks the river and offers lavish buffets, or for a special treat, book a table at the hotel’s fine dining restaurant, lingering over a meal as the sun sets in the distance. Sightseeing close by includes the sacred Temple of the Buddha’s Tooth, the Peredeniya Botanical Gardens and Kandy Lake.

Amenities

  • Bar
  • Swimming Pool
  • Fitness Centre/Gym
  • Laundry Service
  • Restaurant

Where is it

At the edge of the Mahaweli River on the northern outskirts of Kandy, in central Sri Lanka. Transfer time from Colombo International Airport: 3 hours and 30 minutes.

Hotel information

119 rooms and suites. All with air conditioning, balcony or terrace, satellite TV, phone, tea/coffee making facilities, mini-bar*, safe, hairdryer, iron and board. Superior Rooms with 1 king-size bed or 2 twin beds, sleeping maximum 3 adults or 2 adults and 1 child.

All Inclusive option: Includes buffet breakfast, lunch and dinner at Panorama Restaurant, daytime snacks and late night snacks. Beverages include local spirits (brandy, vodka, gin, rum, whiskey and Arrack), plus house wines during lunch and dinner (on request) and local beer or selected bottled beer (excluding Carlsberg), all served by the glass. Soft drinks such as local cola, Fanta, soda water, mineral water, local sparkling water, local juices and cordials, all served by the glass, plus tea/coffee during meal times. Drinks served in the Lounge bar from 10:00am to midnight. Sports, including table tennis, badminton, cards, and chess. Entertainment, as per hotel entertainment schedule.   

Please note: All Inclusive will cease at 12:00pm on the day of your departure, after which time any food or beverages will incur a charge. Champagnes, wines, imported beers, cocktails with imported alcohol, plus fresh juices (as well as passion, pineapple, lime and mango juices) and mixed fruit cocktails made from local spirits and juices all incur additional charges. Room service and mini-bar not included. Guests are requested to sign for all food & beverages consumed.

Half Board includes: Breakfast and dinner in the main Panorama Restaurant. 

Full Board option: Includes breakfast, lunch and dinner in the main Panorama Restaurant. 

2 restaurants: Panorama main restaurant (international buffet style meals, open for breakfast, lunch and dinner) and Café C (fine dining à la carte restaurant, open for lunch and dinner). Lounge Bar. Swimming pool. Fitness room. Table tennis*. A selection of boat tours and excursions*. Laundry service*. Limited room service*.

* Denotes local charge

Please note: It takes approximately 3 hours and 30 minutes to travel by road from Colombo Airport to Kandy. 

Please note: On full moon or "Poya” days every month the hotel is legally prevented from serving alcoholic beverages in public areas. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1503)
  • Very good (1391)
  • Average (404)
  • Poor (103)
  • Terrible (71)
Image of the Tripadvisor rating Excellent

Mar 26, 2020 KehrenEade India

Thankyou for a great stay at Cinnamon Citadel, Kandy, Sri Lanka. Lifestyle Manager Mr Adithya Senarathne was exemplary, beyond our expectations. Having had a slightly ‘bumpy’ start to our stay, without reluctance Adithya addressed the issue and resolved it instantly. This acceptance of responsibility by Adithya made my partner Rakesh and I feel… Read more
Thankyou for a great stay at Cinnamon Citadel, Kandy, Sri Lanka. Lifestyle Manager Mr Adithya Senarathne was exemplary, beyond our expectations. Having had a slightly ‘bumpy’ start to our stay, without reluctance Adithya addressed the issue and resolved it instantly. This acceptance of responsibility by Adithya made my partner Rakesh and I feel like valued clients. As we stayed some days here, Adithya checked on us daily to ensure our needs were met, and they were. We are now happy to be able to call Adithya our friend. Thank you Adithya for your kindness and understanding. We also would like to thank the F&B Manager Mr Mohan whose generous nature and desire to please was also worthy of note. Other staff Sanjeewa, Nissanka, Bhagys and Jear (I hope I got the spelling correct!!) were wonderful, smiling helpers. This experience was at the time of COVID-19 and all staff would have been experiencing anxiety and concern for themselves and their families and friends. But this did not show and the team at Cinnamon Citadel are wonderful, helpful and professional. By the way, the setting was amazing, pool fabulous, food beyond imagination, service perfect in a very difficult time. We would not hesitate to recommend Cinnamon Citadel, without hesitance. Read less
Image of the Tripadvisor rating sumptous breakfast in a photogenic location . staff very attentive.

Mar 13, 2020 PARTHA A

spaciuos room, but decor a bit dull ( according to my taste). overall clean facility. washroom had a musty odour. balcony overlooking river.service was excellent .staff took immediate care when a door glass broke due to high wind. reception staff pleasant but slow in dealing. Property worth staying , good value for money.
Image of the Tripadvisor rating Great stay at hotel

Mar 13, 2020 vinodv1106 London, United Kingdom

Great short stay and mind blowing view nice swimming pool and garden. loved everymoment in the hotel and the service from the lobby to the bar resturant and the staff were excellent , thanks guys for your 5 star service (DINUSHI) (CHAMPIKA) And (DUSHMANTHA PITIGALA) and the rest of the staff keep up the good work may god bless you always . Hpoe to… Read more
Great short stay and mind blowing view nice swimming pool and garden. loved everymoment in the hotel and the service from the lobby to the bar resturant and the staff were excellent , thanks guys for your 5 star service (DINUSHI) (CHAMPIKA) And (DUSHMANTHA PITIGALA) and the rest of the staff keep up the good work may god bless you always . Hpoe to see you again Read less
Image of the Tripadvisor rating Good

Mar 11, 2020 SANJEEV D New Delhi, India

We have reached hotel at 10.30 am they taken 1.30 hours to give us room as it is early check-in. Rooms are good, spacious, clean & well tidy. Breakfast is also good & service providers are also good. But only thing is it doesn't provide good Indian food & for that we have to go far.
Image of the Tripadvisor rating Fabulous setting but beware how they bill you

Mar 11, 2020 Gary M

Lovely large pool area which is open until late for an evening dip. Fantastic backdrop of jungle and river with lovely sunsets that can be enjoyed from the open sided bar area. The balconied dining room also took in the views. Hotel was few kms to centre but easily reached by tuk tuk or taxi Unfortuntely on check out we were charged for room… Read more
Lovely large pool area which is open until late for an evening dip. Fantastic backdrop of jungle and river with lovely sunsets that can be enjoyed from the open sided bar area. The balconied dining room also took in the views. Hotel was few kms to centre but easily reached by tuk tuk or taxi Unfortuntely on check out we were charged for room service in US dollars not Sri Lankan ruppees - this has obviously led to a significant cost ($16k) on our bank account which we did not see until the next day, when we had left Kandy. It's a simple human mistake but one week later we are still awaiting the amount to be credited back into our bank account. The hotel were apologetic but didn't even offer to write off the balance - we are hoping that this issue will soon be resolved Read less