Cinnamon Citadel Hotel Kandy

Sri Lanka, Indian Ocean

The hotel

A tranquil retreat close to Kandy, when you stay at Cinnamon Citadel Kandy you'll awake to the sounds of birds and marvel at the view of the town shrouded in mist. The experience has been the same for centuries — pure relaxation in a lush haven, blending harmoniously with nature. Once the home of Dunuwille, a native Kandyan family, the refurbished hotel's guest rooms are furnished to a high standard, most with views of the river from your private balcony. There’s a lovely swimming pool surrounded by a terracotta sun terrace. The main restaurant overlooks the river and offers lavish buffets, or for a special treat, book a table at the hotel’s fine dining restaurant, lingering over a meal as the sun sets in the distance. Sightseeing close by includes the sacred Temple of the Buddha’s Tooth, the Peredeniya Botanical Gardens and Kandy Lake.

Amenities

  • Bar
  • Swimming Pool
  • Fitness Centre/Gym
  • Laundry Service
  • Restaurant

Where is it

At the edge of the Mahaweli River on the northern outskirts of Kandy, in central Sri Lanka. Transfer time from Colombo International Airport: 3 hours and 30 minutes.

Hotel information

119 rooms and suites. All with air conditioning, balcony or terrace, satellite TV, phone, tea/coffee making facilities, mini-bar*, safe, hairdryer, iron and board. Superior Rooms with 1 king-size bed or 2 twin beds, sleeping maximum 3 adults or 2 adults and 1 child.

All Inclusive option: Includes buffet breakfast, lunch and dinner at Panorama Restaurant, daytime snacks and late night snacks. Beverages include local spirits (brandy, vodka, gin, rum, whiskey and Arrack), plus house wines during lunch and dinner (on request) and local beer or selected bottled beer (excluding Carlsberg), all served by the glass. Soft drinks such as local cola, Fanta, soda water, mineral water, local sparkling water, local juices and cordials, all served by the glass, plus tea/coffee during meal times. Drinks served in the Lounge bar from 10:00am to midnight. Sports, including table tennis, badminton, cards, and chess. Entertainment, as per hotel entertainment schedule.   

Please note: All Inclusive will cease at 12:00pm on the day of your departure, after which time any food or beverages will incur a charge. Champagnes, wines, imported beers, cocktails with imported alcohol, plus fresh juices (as well as passion, pineapple, lime and mango juices) and mixed fruit cocktails made from local spirits and juices all incur additional charges. Room service and mini-bar not included. Guests are requested to sign for all food & beverages consumed.

Half Board includes: Breakfast and dinner in the main Panorama Restaurant. 

Full Board option: Includes breakfast, lunch and dinner in the main Panorama Restaurant. 

2 restaurants: Panorama main restaurant (international buffet style meals, open for breakfast, lunch and dinner) and Café C (fine dining à la carte restaurant, open for lunch and dinner). Lounge Bar. Swimming pool. Fitness room. Table tennis*. A selection of boat tours and excursions*. Laundry service*. Limited room service*.

* Denotes local charge

Please note: It takes approximately 3 hours and 30 minutes to travel by road from Colombo Airport to Kandy. 

Please note: On full moon or "Poya” days every month the hotel is legally prevented from serving alcoholic beverages in public areas. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1458)
  • Very good (1369)
  • Average (397)
  • Poor (102)
  • Terrible (69)
Image of the Tripadvisor rating 3 night stay

Jan 19, 2020 Navigate589265

Great staff, friendly and helpful. In house restaurant Panorama has a great team. Tasty food & good selection at Breakfast & Dinner buffet. It's located a bit far from the city center means away from noise & traffic but the downside is the accessibility by either private car or taxi. There is public bus service but not sure how often it runs.
Image of the Tripadvisor rating Excellent service

Jan 19, 2020 sidtar Colombo, Sri Lanka

Visited the hotel with family for 2 nights. The service was excellent from the point of arrival to how the rest of the stay was handled. The hotel has a nice view surrounded by a river and good safety system. The kids enjoyed the stay so much and was much attached to. Food was really good and the staff all round was so hospitable. Special credit… Read more
Visited the hotel with family for 2 nights. The service was excellent from the point of arrival to how the rest of the stay was handled. The hotel has a nice view surrounded by a river and good safety system. The kids enjoyed the stay so much and was much attached to. Food was really good and the staff all round was so hospitable. Special credit to GRE Mr. Adithya who has hospitality in his genes. Was so polite and easy going with the right attitude. The General Manager is lucky to have such a nice bunch of people within his service force. Thank you all! Read less
Image of the Tripadvisor rating A most delightful stay

Jan 16, 2020 Trek779426

The hotel is fairly modern with well appointed rooms. All have A/C. There are a variety of restaurants to choose from offering buffet, a la carte and private dining. We dined in the main dining room and the a la carte restaurant. The food was terrific. I was surprised when a birthday cake was delivered to my table - yes it was my 65th… Read more
The hotel is fairly modern with well appointed rooms. All have A/C. There are a variety of restaurants to choose from offering buffet, a la carte and private dining. We dined in the main dining room and the a la carte restaurant. The food was terrific. I was surprised when a birthday cake was delivered to my table - yes it was my 65th birthday! The Food and Beverage Manager and his staff could not have been more helpful. A little more asseriveness could have been shown by the pool attendant when an Indian family took over the whole pool playting water volleyball. I suggest ball games in the pool should be vetoed so that all guests can enjoy the pool. Great place, great staff. Read less
Image of the Tripadvisor rating A lovely Breakfast Buffet with a unique collection of Sri Lankan fruits

Jan 16, 2020 sandunihettigoda

The food is amazing. Service of the restaurant staff was great indeed. I loved how they had many fruits which are rare to find in a buffet but are very much attached to the Sri Lankan life. There are certain things to be improved when it comes to the reception and arranging rooms, but those are minor things. All in all my experience at Cinnamon… Read more
The food is amazing. Service of the restaurant staff was great indeed. I loved how they had many fruits which are rare to find in a buffet but are very much attached to the Sri Lankan life. There are certain things to be improved when it comes to the reception and arranging rooms, but those are minor things. All in all my experience at Cinnamon Citadel was absolutely great. Really wish to come again. Read less
Image of the Tripadvisor rating Brilliant !!!

Jan 15, 2020 Morris123x2 Formby, United Kingdom

We have a fantastic stay at cinnamon citadel, we were a group of 9 ladies travelling Sri Lanka after our yoga retreat down south. There was a slight mistake with the bookings and somehow had 9 rooms instead of 4 but the manager kindly rectified this for us from booking.com and was incredibly helpful. The pool was beautiful and our stay was… Read more
We have a fantastic stay at cinnamon citadel, we were a group of 9 ladies travelling Sri Lanka after our yoga retreat down south. There was a slight mistake with the bookings and somehow had 9 rooms instead of 4 but the manager kindly rectified this for us from booking.com and was incredibly helpful. The pool was beautiful and our stay was brilliant. Read less