Cinnamon Citadel Hotel Kandy

Sri Lanka, Indian Ocean

The hotel

A tranquil retreat close to Kandy, when you stay at Cinnamon Citadel Kandy you'll awake to the sounds of birds and marvel at the view of the town shrouded in mist. The experience has been the same for centuries — pure relaxation in a lush haven, blending harmoniously with nature. Once the home of Dunuwille, a native Kandyan family, the refurbished hotel's guest rooms are furnished to a high standard, most with views of the river from your private balcony. There’s a lovely swimming pool surrounded by a terracotta sun terrace. The main restaurant overlooks the river and offers lavish buffets, or for a special treat, book a table at the hotel’s fine dining restaurant, lingering over a meal as the sun sets in the distance. Sightseeing close by includes the sacred Temple of the Buddha’s Tooth, the Peredeniya Botanical Gardens and Kandy Lake.

Amenities

  • Bar
  • Swimming Pool
  • Fitness Centre/Gym
  • Laundry Service
  • Restaurant

Where is it

At the edge of the Mahaweli River on the northern outskirts of Kandy, in central Sri Lanka. Transfer time from Colombo International Airport: 3 hours and 30 minutes.

Hotel information

119 rooms and suites. All with air conditioning, balcony or terrace, satellite TV, phone, tea/coffee making facilities, mini-bar*, safe, hairdryer, iron and board. Superior Rooms with 1 king-size bed or 2 twin beds, sleeping maximum 3 adults or 2 adults and 1 child.

All Inclusive option: Includes buffet breakfast, lunch and dinner at Panorama Restaurant, daytime snacks and late night snacks. Beverages include local spirits (brandy, vodka, gin, rum, whiskey and Arrack), plus house wines during lunch and dinner (on request) and local beer or selected bottled beer (excluding Carlsberg), all served by the glass. Soft drinks such as local cola, Fanta, soda water, mineral water, local sparkling water, local juices and cordials, all served by the glass, plus tea/coffee during meal times. Drinks served in the Lounge bar from 10:00am to midnight. Sports, including table tennis, badminton, cards, and chess. Entertainment, as per hotel entertainment schedule.   

Please note: All Inclusive will cease at 12:00pm on the day of your departure, after which time any food or beverages will incur a charge. Champagnes, wines, imported beers, cocktails with imported alcohol, plus fresh juices (as well as passion, pineapple, lime and mango juices) and mixed fruit cocktails made from local spirits and juices all incur additional charges. Room service and mini-bar not included. Guests are requested to sign for all food & beverages consumed.

Half Board includes: Breakfast and dinner in the main Panorama Restaurant. 

Full Board option: Includes breakfast, lunch and dinner in the main Panorama Restaurant. 

2 restaurants: Panorama main restaurant (international buffet style meals, open for breakfast, lunch and dinner) and Café C (fine dining à la carte restaurant, open for lunch and dinner). Lounge Bar. Swimming pool. Fitness room. Table tennis*. A selection of boat tours and excursions*. Laundry service*. Limited room service*.

* Denotes local charge

Please note: It takes approximately 3 hours and 30 minutes to travel by road from Colombo Airport to Kandy. 

Please note: On full moon or "Poya” days every month the hotel is legally prevented from serving alcoholic beverages in public areas. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1398)
  • Very good (1342)
  • Average (391)
  • Poor (98)
  • Terrible (66)
Image of the Tripadvisor rating A lovely quiet hotel on the river

Nov 19, 2019 Paddy-Relle Brisbane, Australia

We had 2 nights here and thoroughly enjoyed it. The room itself was pretty basic but fairly spacious and well laid out. The hotel facilities were very good, particularly the pool area and gardens. The buffet breakfasts and dinners were excellent with a huge choice of fresh, tasty food. Staff were very pleasant and helpful. a great place to… Read more
We had 2 nights here and thoroughly enjoyed it. The room itself was pretty basic but fairly spacious and well laid out. The hotel facilities were very good, particularly the pool area and gardens. The buffet breakfasts and dinners were excellent with a huge choice of fresh, tasty food. Staff were very pleasant and helpful. a great place to stay. Read less
Image of the Tripadvisor rating A fair hotel a 10 minute drive from the city centre

Nov 19, 2019 dojmaestro77

A large hotel on the river bank in Kandy. Large open bar/pool area which is nice and airy. Some questionable live music one night we stayed, slightly better the next night, assume it's nightly. While the entrance to the hotel is well maintained, the corridors and area around the pool are getting a little rough around the edges now. The buffet… Read more
A large hotel on the river bank in Kandy. Large open bar/pool area which is nice and airy. Some questionable live music one night we stayed, slightly better the next night, assume it's nightly. While the entrance to the hotel is well maintained, the corridors and area around the pool are getting a little rough around the edges now. The buffet for breakfast and dinner is good quality and has a wide selection of international and Sri Lankan options, and sitting on the balcony to eat overlooking the river was a nice treat. There is an a la Carte restaurant as well, but we didn't try this as we were happy with the buffet. Read less
Image of the Tripadvisor rating Lovely place to spend time

Nov 18, 2019 Sash1114

Very nice place to spend a relaxing time with amazing green views, luxury spacial design and good food and beverages Very helpful and respectful staff. We loved Radeesha for her responsible job. We are very thankful for the place.
Image of the Tripadvisor rating Amazing Hotel with Excellent Hospitality!!

Nov 17, 2019 achalgupta_ag

The hotel is at a serene location with a beautiful view. The server at the restaurant Mr. Jayantha was really helpful and polite!! Really enjoyed the stay and would love to be back here next time I am in Kandy.
Image of the Tripadvisor rating Extended stay in Kandy

Nov 17, 2019 Cedric R Colombo, Sri Lanka

Had an awesome and relaxing time at Citadel and it should be said that all guest are treated well from check in to check out. Very friendly staff starting from front office to restaurant to house keeping. Nice pool to keep you occupied with the kids with also boat rides in Mahaweli river made it a memorable one. Special thanks to Thilak in… Read more
Had an awesome and relaxing time at Citadel and it should be said that all guest are treated well from check in to check out. Very friendly staff starting from front office to restaurant to house keeping. Nice pool to keep you occupied with the kids with also boat rides in Mahaweli river made it a memorable one. Special thanks to Thilak in restaurant who took good care of us... The only down side was room service was a bit slow which we were not very happy with. Overall it was a memorable one. Read less