Cinnamon Citadel Hotel Kandy

Sri Lanka, Indian Ocean

The hotel

A tranquil retreat close to Kandy, when you stay at Cinnamon Citadel Kandy you'll awake to the sounds of birds and marvel at the view of the town shrouded in mist. The experience has been the same for centuries — pure relaxation in a lush haven, blending harmoniously with nature. Once the home of Dunuwille, a native Kandyan family, the refurbished hotel's guest rooms are furnished to a high standard, most with views of the river from your private balcony. There’s a lovely swimming pool surrounded by a terracotta sun terrace. The main restaurant overlooks the river and offers lavish buffets, or for a special treat, book a table at the hotel’s fine dining restaurant, lingering over a meal as the sun sets in the distance. Sightseeing close by includes the sacred Temple of the Buddha’s Tooth, the Peredeniya Botanical Gardens and Kandy Lake.

Amenities

  • Bar
  • Swimming Pool
  • Fitness Centre/Gym
  • Laundry Service
  • Restaurant

Where is it

At the edge of the Mahaweli River on the northern outskirts of Kandy, in central Sri Lanka. Transfer time from Colombo International Airport: 3 hours and 30 minutes.

Hotel information

119 rooms and suites. All with air conditioning, balcony or terrace, satellite TV, phone, tea/coffee making facilities, mini-bar*, safe, hairdryer, iron and board. Superior Rooms with 1 king-size bed or 2 twin beds, sleeping maximum 3 adults or 2 adults and 1 child.

All Inclusive option: Includes buffet breakfast, lunch and dinner at Panorama Restaurant, daytime snacks and late night snacks. Beverages include local spirits (brandy, vodka, gin, rum, whiskey and Arrack), plus house wines during lunch and dinner (on request) and local beer or selected bottled beer (excluding Carlsberg), all served by the glass. Soft drinks such as local cola, Fanta, soda water, mineral water, local sparkling water, local juices and cordials, all served by the glass, plus tea/coffee during meal times. Drinks served in the Lounge bar from 10:00am to midnight. Sports, including table tennis, badminton, cards, and chess. Entertainment, as per hotel entertainment schedule.   

Please note: All Inclusive will cease at 12:00pm on the day of your departure, after which time any food or beverages will incur a charge. Champagnes, wines, imported beers, cocktails with imported alcohol, plus fresh juices (as well as passion, pineapple, lime and mango juices) and mixed fruit cocktails made from local spirits and juices all incur additional charges. Room service and mini-bar not included. Guests are requested to sign for all food & beverages consumed.

Half Board includes: Breakfast and dinner in the main Panorama Restaurant. 

Full Board option: Includes breakfast, lunch and dinner in the main Panorama Restaurant. 

2 restaurants: Panorama main restaurant (international buffet style meals, open for breakfast, lunch and dinner) and Café C (fine dining à la carte restaurant, open for lunch and dinner). Lounge Bar. Swimming pool. Fitness room. Table tennis*. A selection of boat tours and excursions*. Laundry service*. Limited room service*.

* Denotes local charge

Please note: It takes approximately 3 hours and 30 minutes to travel by road from Colombo Airport to Kandy. 

Please note: On full moon or "Poya” days every month the hotel is legally prevented from serving alcoholic beverages in public areas. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1513)
  • Very good (1396)
  • Average (404)
  • Poor (105)
  • Terrible (71)
Image of the Tripadvisor rating The bed is comfortable, bathroom and the view are excellent. Location is incredible

Jul 6, 2020 110blastb Inje-gun, South Korea

The bed is comfortable, bathroom and the view are excellent. Location is incredible. Cinnamon Citadel is an excellent restaurant recommendations and Radee was of great help. She went way beyond to make the long-weekend comfortable and memorable. Thanks for a wonderful weekend Will be back Cinnamon Citadel is at a perfect location, very easy to… Read more
The bed is comfortable, bathroom and the view are excellent. Location is incredible. Cinnamon Citadel is an excellent restaurant recommendations and Radee was of great help. She went way beyond to make the long-weekend comfortable and memorable. Thanks for a wonderful weekend Will be back Cinnamon Citadel is at a perfect location, very easy to get around with public transportation to awesome locations and historical places. Hotel is great, very clean and has everything you need. Radee and rest of the staff was also very helpful since the beginning, available at all times whenever I had any questions. Totally recommend it. Read less
Image of the Tripadvisor rating Holiday

Jul 6, 2020 Mobile301085 Piliyandala, Sri Lanka

It was a great experience by the side of the longest river in Sri Lanka. Friendly staff with good customer care service from the front office to pool, restaurant, room service etc..😍 especially Radhee and pool boy I'm sorry I can't remember the other stuff in the restaurant and front office. Safe to travel even after the covid19 because they have… Read more
It was a great experience by the side of the longest river in Sri Lanka. Friendly staff with good customer care service from the front office to pool, restaurant, room service etc..😍 especially Radhee and pool boy I'm sorry I can't remember the other stuff in the restaurant and front office. Safe to travel even after the covid19 because they have already taken nessarry measures from the time we check in to the check out. Food was really good specially the breakfast 😋 Clean and spacious room. Security also really good because by mistake I left door open in my car in the hotel car park outside of the hotel but everything was there when I come back in the next day even my laptop. We love to come back again and spend some quality time there.😍 Good luck! Read less
Image of the Tripadvisor rating Cinnamon

Jul 6, 2020 662amanthas

We had a really good time. The service we had from the front desk was excellent specially from Radee. And also excellent food by the chef. The service rendered by the staff there was really good they all did there part excellently.Greatly satisfied with everything done by the staff.Thank so much for this great experience.Hope to visit again.
Image of the Tripadvisor rating Most amazing three days in Kandy

Jul 5, 2020 585manjulal

We actually travel a lot and mostly to Kandy to relax a bit and get out of the busy life that we are in daily.we loved to come to citadel coz it feels like home with a pleasant environment.everybody from front office and to restaurant to room service are so helpful friendly and attentive.we had a full board booking so we were in the restaurant for… Read more
We actually travel a lot and mostly to Kandy to relax a bit and get out of the busy life that we are in daily.we loved to come to citadel coz it feels like home with a pleasant environment.everybody from front office and to restaurant to room service are so helpful friendly and attentive.we had a full board booking so we were in the restaurant for all three meals.supervisor nissanka always make sure that we are comfortable and our requirements are looked in to without a delay.Hansi,Jayantha,Chanaka,Samantha,Fashan,saravan, thank you very much for looking after us and been friendly in many ways.The food was so delicious me and my wife and the kids really enjoyed every bit of it.and special thanks to all the chefs who went out of their way to serve the food under lot of regulations because of this present situation.special thanks to chef Pasan.Daneesha and adithya helped us in many ways specially for check in and check out.Citadel is a very safe place to travel with this present situation.R M Mr Kanchana make sure that everything goes smoothly including all operations.it was a very pleasant experience we had so we would love to come back and have the same experience once again.keep up the good work! ! Read less
Image of the Tripadvisor rating Clean rooms , bad service and bad staff attitude

Jul 4, 2020 AJ_matrix Singapore, Singapore

Stayed at the hotel for two nights while on a visit to Kandy. The rooms were clean and tidy. Food was good but somehow , getting enough food on your plate , specially for breakfast was not easy. Somehow when I arrived at the hotel entrance , the security officer gave me a list with names on it and asked me to check if my name was there. After… Read more
Stayed at the hotel for two nights while on a visit to Kandy. The rooms were clean and tidy. Food was good but somehow , getting enough food on your plate , specially for breakfast was not easy. Somehow when I arrived at the hotel entrance , the security officer gave me a list with names on it and asked me to check if my name was there. After running through the list , I said my name if not there and I did the booking a few hours ago. Then the guy said something and let me drive in to the hotel.-- This is funny somehow. Cons: Water pressure in the bathroom shower was so low and the water drainage had issues. You have to shower for 30 seconds and wait 2 minutes for the water to drain or else it will be a mini-pool inside. While I would say , 50% of the staff were professional, another 50% was very unprofessional . Specially in the breakfast buffet , they were serving the food as they have special arrangements for covid . Somehow , when I asked them to put food on my plate , they would give me like 2 , or 3 string hoppers and a spoon of dhall or some curry as if they are running low of supplies, and felt like if I was staying at a place where we are at the staff's mercy. Most of the staff members were chit-chatting with each others while they forgot why they are there as most of the times they ignored the hotel guests. I overheard a conversation from one of the pool staff were talking to some guest saying that "what is your room number , have you booked the pool as we only allow 20 ppl in the pool". If there are procedures to be followed , those should be well informed to the ppl at hotel rather than questioning them as if they were making fun of the customer. Bottom line is that, no matter how clean or nice the place is , if staff are all acting unprofessional and ill-treating the customers , there is no point in staying in a place like this. I would not stay at this place again and would even re-consider this when thinking of staying in Cinnamon's other hotels as well. Read less