Cinnamon Citadel Hotel Kandy

Sri Lanka, Indian Ocean

The hotel

A tranquil retreat close to Kandy, when you stay at Cinnamon Citadel Kandy you'll awake to the sounds of birds and marvel at the view of the town shrouded in mist. The experience has been the same for centuries — pure relaxation in a lush haven, blending harmoniously with nature. Once the home of Dunuwille, a native Kandyan family, the refurbished hotel's guest rooms are furnished to a high standard, most with views of the river from your private balcony. There’s a lovely swimming pool surrounded by a terracotta sun terrace. The main restaurant overlooks the river and offers lavish buffets, or for a special treat, book a table at the hotel’s fine dining restaurant, lingering over a meal as the sun sets in the distance. Sightseeing close by includes the sacred Temple of the Buddha’s Tooth, the Peredeniya Botanical Gardens and Kandy Lake.

Amenities

  • Bar
  • Swimming Pool
  • Fitness Centre/Gym
  • Laundry Service
  • Restaurant

Where is it

At the edge of the Mahaweli River on the northern outskirts of Kandy, in central Sri Lanka. Transfer time from Colombo International Airport: 3 hours and 30 minutes.

Hotel information

119 rooms and suites. All with air conditioning, balcony or terrace, satellite TV, phone, tea/coffee making facilities, mini-bar*, safe, hairdryer, iron and board. Superior Rooms with 1 king-size bed or 2 twin beds, sleeping maximum 3 adults or 2 adults and 1 child.

All Inclusive option: Includes buffet breakfast, lunch and dinner at Panorama Restaurant, daytime snacks and late night snacks. Beverages include local spirits (brandy, vodka, gin, rum, whiskey and Arrack), plus house wines during lunch and dinner (on request) and local beer or selected bottled beer (excluding Carlsberg), all served by the glass. Soft drinks such as local cola, Fanta, soda water, mineral water, local sparkling water, local juices and cordials, all served by the glass, plus tea/coffee during meal times. Drinks served in the Lounge bar from 10:00am to midnight. Sports, including table tennis, badminton, cards, and chess. Entertainment, as per hotel entertainment schedule.   

Please note: All Inclusive will cease at 12:00pm on the day of your departure, after which time any food or beverages will incur a charge. Champagnes, wines, imported beers, cocktails with imported alcohol, plus fresh juices (as well as passion, pineapple, lime and mango juices) and mixed fruit cocktails made from local spirits and juices all incur additional charges. Room service and mini-bar not included. Guests are requested to sign for all food & beverages consumed.

Half Board includes: Breakfast and dinner in the main Panorama Restaurant. 

Full Board option: Includes breakfast, lunch and dinner in the main Panorama Restaurant. 

2 restaurants: Panorama main restaurant (international buffet style meals, open for breakfast, lunch and dinner) and Café C (fine dining à la carte restaurant, open for lunch and dinner). Lounge Bar. Swimming pool. Fitness room. Table tennis*. A selection of boat tours and excursions*. Laundry service*. Limited room service*.

* Denotes local charge

Please note: It takes approximately 3 hours and 30 minutes to travel by road from Colombo Airport to Kandy. 

Please note: On full moon or "Poya” days every month the hotel is legally prevented from serving alcoholic beverages in public areas. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1299)
  • Very good (1296)
  • Average (380)
  • Poor (95)
  • Terrible (62)
Image of the Tripadvisor rating Cinnamon Citadel,Kandy a hotel to be remembered.

May 19, 2019 anilkavedia

A nice hotel to be in with best view,clean pool,nice lobby,greenery al around and spacious rooms with al facilities. Good hospitality. In short a great experience. Would recommend it to evryone. Loved it.
Image of the Tripadvisor rating Double Charged

May 18, 2019 Katiemc95 Edinburgh, United Kingdom

Before I begin first off i would like to say that this is a fantastic hotel. However their customer service is severely lacking in many respects. I have now been waiting almost 2 months for a refund after being double charged for my accommodation. In spite with being in touch with customer services several times no one has corrected the error and… Read more
Before I begin first off i would like to say that this is a fantastic hotel. However their customer service is severely lacking in many respects. I have now been waiting almost 2 months for a refund after being double charged for my accommodation. In spite with being in touch with customer services several times no one has corrected the error and refunded my account. I'm very disappointed by this treatment and so cannot recommend this hotel to others. Read less
Image of the Tripadvisor rating Great hotel on the river

May 11, 2019 ownpaths Orem, Utah

I chose the Cinnamon Kandy hotel because it is located on the river, and I love exploring by river. The hotel offered scheduled boat tours on the river, and had a friendly staff that was always willing to arrange tours and transportation as desired. The Cinnamon Kandy has a great buffet at breakfast, lunch, and dinner. The food is excellent! The… Read more
I chose the Cinnamon Kandy hotel because it is located on the river, and I love exploring by river. The hotel offered scheduled boat tours on the river, and had a friendly staff that was always willing to arrange tours and transportation as desired. The Cinnamon Kandy has a great buffet at breakfast, lunch, and dinner. The food is excellent! The cinnamon honey is a must. Read less
Image of the Tripadvisor rating Happy Holiday..

May 9, 2019 dj_tyronne Galle, Sri Lanka

All Staff are Very Friendly and Good Experience , Food Was amazing Service is Fantastic , Thanking you Restaurant staff and Frount office staff for making Good Day for my Family .. Next Time Definitely book this Hotel..
Image of the Tripadvisor rating Super modern hotel

May 9, 2019 JennyH725 Staffordshire, United Kingdom

Great location, on a river with cruises available. Fantastic pool and open bar area. Occasional live music. Lots to do in area. Lovely bedrooms with private balcony. Food good with cool area for cold food, restaurant a bit canteen like