Cinnamon Citadel Hotel Kandy

Sri Lanka, Indian Ocean

The hotel

A tranquil retreat close to Kandy, when you stay at Cinnamon Citadel Kandy you'll awake to the sounds of birds and marvel at the view of the town shrouded in mist. The experience has been the same for centuries — pure relaxation in a lush haven, blending harmoniously with nature. Once the home of Dunuwille, a native Kandyan family, the refurbished hotel's guest rooms are furnished to a high standard, most with views of the river from your private balcony. There’s a lovely swimming pool surrounded by a terracotta sun terrace. The main restaurant overlooks the river and offers lavish buffets, or for a special treat, book a table at the hotel’s fine dining restaurant, lingering over a meal as the sun sets in the distance. Sightseeing close by includes the sacred Temple of the Buddha’s Tooth, the Peredeniya Botanical Gardens and Kandy Lake.

Amenities

  • Bar
  • Swimming Pool
  • Fitness Centre/Gym
  • Laundry Service
  • Restaurant

Where is it

At the edge of the Mahaweli River on the northern outskirts of Kandy, in central Sri Lanka. Transfer time from Colombo International Airport: 3 hours and 30 minutes.

Hotel information

119 rooms and suites. All with air conditioning, balcony or terrace, satellite TV, phone, tea/coffee making facilities, mini-bar*, safe, hairdryer, iron and board. Superior Rooms with 1 king-size bed or 2 twin beds, sleeping maximum 3 adults or 2 adults and 1 child.

All Inclusive option: Includes buffet breakfast, lunch and dinner at Panorama Restaurant, daytime snacks and late night snacks. Beverages include local spirits (brandy, vodka, gin, rum, whiskey and Arrack), plus house wines during lunch and dinner (on request) and local beer or selected bottled beer (excluding Carlsberg), all served by the glass. Soft drinks such as local cola, Fanta, soda water, mineral water, local sparkling water, local juices and cordials, all served by the glass, plus tea/coffee during meal times. Drinks served in the Lounge bar from 10:00am to midnight. Sports, including table tennis, badminton, cards, and chess. Entertainment, as per hotel entertainment schedule.   

Please note: All Inclusive will cease at 12:00pm on the day of your departure, after which time any food or beverages will incur a charge. Champagnes, wines, imported beers, cocktails with imported alcohol, plus fresh juices (as well as passion, pineapple, lime and mango juices) and mixed fruit cocktails made from local spirits and juices all incur additional charges. Room service and mini-bar not included. Guests are requested to sign for all food & beverages consumed.

Half Board includes: Breakfast and dinner in the main Panorama Restaurant. 

Full Board option: Includes breakfast, lunch and dinner in the main Panorama Restaurant. 

2 restaurants: Panorama main restaurant (international buffet style meals, open for breakfast, lunch and dinner) and Café C (fine dining à la carte restaurant, open for lunch and dinner). Lounge Bar. Swimming pool. Fitness room. Table tennis*. A selection of boat tours and excursions*. Laundry service*. Limited room service*.

* Denotes local charge

Please note: It takes approximately 3 hours and 30 minutes to travel by road from Colombo Airport to Kandy. 

Please note: On full moon or "Poya” days every month the hotel is legally prevented from serving alcoholic beverages in public areas. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1325)
  • Very good (1306)
  • Average (380)
  • Poor (96)
  • Terrible (63)
Image of the Tripadvisor rating Great Stay

Jul 19, 2019 Shan_jayalal Abu Dhabi, United Arab Emirates

Recently I visited again to Citadel-Kandy. I stayed two nights, we had the food in Buffet at the Main restaurant. Food was great all the time. all staffs were helpful. Mr. Adithya (FO) and Chef Dushmantha were attentive and took care of us well. we enjoyed the visit. will visit again.
Image of the Tripadvisor rating A good hotel by the river

Jul 18, 2019 Dhanik A Edinburgh, United Kingdom

We stayed here for one night on our way to Nuwara Eliya. The accommodation was good and the rooms were decent. Food was good and the staff was friendly and helpful. The view is nice and peaceful where the main restaurant is located.
Image of the Tripadvisor rating Good but can be better

Jul 16, 2019 vikumjayasekera Attidiya, Sri Lanka

We were expecting this to be a Resort Hotel rather than a busy city hotel. But we didn't enjoy as much the other Cinnamon hotels we've been to. It just felt like we drove away from Colombo and came back again to Colombo as soon as we enter the hotel. Food was really good as usual. Buffet spread was little small compared to other resort hotels… Read more
We were expecting this to be a Resort Hotel rather than a busy city hotel. But we didn't enjoy as much the other Cinnamon hotels we've been to. It just felt like we drove away from Colombo and came back again to Colombo as soon as we enter the hotel. Food was really good as usual. Buffet spread was little small compared to other resort hotels but the food was amazing as we expected. Room was good, I'd say it's worth the money we spent. Overall great experience and staff was very friendly. Read less
Image of the Tripadvisor rating Best place to take your little ones

Jul 8, 2019 gayanpw Maharagama, Sri Lanka

I was here for two night with my family including two infants. Had a great time in this hotel. Staff was really helpful and friendly. They always looking to help. Specially F&B team and the chefs are really nice. We also had a really nice boat experience on the Mahaweli River which is highly recommended. Rooms are great. Nice atmosphere. Garden… Read more
I was here for two night with my family including two infants. Had a great time in this hotel. Staff was really helpful and friendly. They always looking to help. Specially F&B team and the chefs are really nice. We also had a really nice boat experience on the Mahaweli River which is highly recommended. Rooms are great. Nice atmosphere. Garden full with birds. It is also good place for couples. Read less
Image of the Tripadvisor rating Doctor

Jul 7, 2019 lahiru_deiyagala

Friendly staff. Very good security. Highly recommended. We went there on my birthday. I was surprised with a nicely decorated room and I got a birthday cake with wishes, all were free of charge. You can enjoy a boat ride too.