Dubai Beach, Dubai Beaches and beyond
117 rooms and suites, as well as 15 ultra-deluxe villas. All with unique in-room features such as a bespoke entertainment wall, private balcony, complimentary WiFi access, customisable mini-bar*, tea/coffee-making facilities, mood light system, oversized bathrooms, customised pillow menu and safe. Covet Rooms with views of the Arabian Gulf or Burj Khalifa and Dubai skyline, sleeping maximum 2 adults.
Half Board option: is available at a supplement.
Luux Rooms with floor-to-ceiling windows and views of the Arabian Gulf or Burj Khalifa and Dubai skyline, sleeping maximum 3 adults.
Signature Suites enjoy sea views or skyline views, Espresso maker, deep soaking bathtub and separate shower, sleeping maximum 3 adults.
Luux Suites are located on the corner of the resort with views of the Arabian Gulf, living area and oversized baths with direct sea view, sleeping maximum 3 adults.
Beach Villas or Garden Villas with private pools are also available.
Rating summary
Mrs Hajarah
Jan 18, 2021 608hajarahn Dubai, United Arab Emirates
Kevin
Jan 17, 2021 kevinngao Seminyak, Indonesia
Fantastic stay
Jan 11, 2021 jamesbH1961QQ
Good
Jan 9, 2021 annavH7829WY
One of my favourite places
Jan 8, 2021 933fatmeb
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Over the past few weeks, we have repatriated our customers from overseas who wanted to come home.
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We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
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With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If you need to speak to us to change or cancel your booking you can call our team on 0344 472 9646.
For the latest information on Covid-19 you can check our FAQs here.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.
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