Mamilla Hotel Jerusalem

Mamilla is a wonderfully elegant hotel, just outside the Jerusalem old city walls at the Citadel. This is an ideal location for touring the old city and magnificent views of the old city and Jerusalem. The breakfast is amazing. The sun deck is beautiful and afford magnificent views. Faris and the other staff are courteous, friendly, polite, and extremely helpful . Mamilla is also at the Nexus of public transportation, including light rail and bus lines. This makes it a perfect starting point for all of the sightseeing around Jerusalem. Read less

Loved the aesthetics of this property. It’s a gorgeous combination of the ancient beauty of Jerusalem and an updated modern style. Aside from the amazing room, the highlight of our stay at The Mamilla was definitely the service. Every person we interacted with was kind and attentive. Mark at the front desk was especially helpful and made our whole stay super smooth. I’m definitely planning on returning next year, absolutely *loved* this place. Read less

I hesitated between 3 and four, the fair note would be 3,5 but the localisation and the beautiful rooms and common areas made me choose 4 above 3 and especially with the poor other option in the area   Let’s start with the good points :   - Well situated, next to the old city - Really beautiful common areas, decorated with taste - Room is nice (small but nice)   But, we were disappointed by many important points during our stay especially regarding the price we paid : Really bad food experience (both breakfast and restaurant). Food was not good at all Really bad service overall Bad service at the restaurant Bad service at the bar At the bar and the restaurant, they are unprofessional and really don’t care about your well being. They don’t even try to.. At the restaurant The waiters brought us both the starter and the main dish at the same time, without apologizing, despite the fact this was not we asked for..  they brought the wine after having finished the dishes… Restaurant was cold   No Mini bar in the room Just an empty refrigerator…    At the bar we were installed to some table, despite the fact that we wanted to go to other ones but we were told that was impossible because it was for people who want to dine… the dining room was just 100% empty… (and it was 98% empty when we finished our drink) We were asked if we want wine… we said that we would like cocktails and the lady who placed us really showed that she was annoyed.. yes because pouring a glass of wine seems to mean less effort than doing a cocktail…  We asked if we can have some snacks while we were having our drink, in return she asked us if we had a reservation for dinner, in case we did a reservation in the meantime… We didn’t… but obviously, if you are drinking, you can’t eat in the same time? Are you serious?? It was not possible to drink cocktails and to have snacks in the same time… not even some olives…  Cocktails were really not good at all    We really were chocked by the lack of service, of hospitality we felt in both the bar and the restaurant.   At the reception, people were a bit nicer     We paid a lot of money and it was definitely not in line with experience provided Read less