Mamilla Hotel Jerusalem

Jerusalem, Israel

Virgin rating

The hotel

Designed to reflect the old times of Jerusalem with the new, a stay here might just feed your cultural expectations and your city desires in one go. Think traditional architecture, natural limestone interior and earthy tones. Plus a fabulous rooftop restaurant, Espresso bar and urban spa. It’s close enough to experience the Old City and Alrov Mamilla Avenue during the day, and for dinner the Happy Fish Restaurant comes highly recommended. Why not dine out on the terrace and soak up the local atmosphere?

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Internet Access
  • Restaurant

Where is it

Alongside the Alrov Mamilla Avenue, leading directly to the Old City's main entrance, the Jaffa Gate. Transfer time from Ben Gurion Airport: 50 minutes.

Hotel information

194 rooms and suites. All with air-conditioning, TV, WiFi access, mini-bar (with complimentary bottled water) and safe. Studio Rooms have city views and 1 king-size bed, or twin beds, sleeping maximum 2 adults. 

Executive Rooms are slightly larger and have a sitting area with city views. Rooms with 1 king-size bed, or twin beds, sleeping maximum 2 adults. 

Suites have a living room area which can be partitioned by sliding panel wall. Suites have 1 king-size bed, or twin beds and a sofa bed, sleeping maximum 3 adults. 

Family Suites are also available, with 1 king-size bed, or twin beds and a sofa bed, sleeping maximum 3 adults

Rooftop Outdoor Lounge & Restaurant, Happy Fish (seafood restaurant), Mirror Bar (light menu and cigar lounge), Nespresso bar. Winery. Indoor swimming pool. Spa*. Fitness room. 24-hour room service*.

* Denotes local charge. 

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1702)
  • Very good (426)
  • Average (162)
  • Poor (87)
  • Terrible (76)
Image of the Tripadvisor rating Quite a Disappointment

May 19, 2022 nlbh

I’m here now, one night into a four-night stay. I’ve stayed at a variety of hotels in Jerusalem, including the King David and the American Colony (a long-time favorite), but I wanted to try the Mamilla because of its location. In a word, don’t. First, at check-in, my reservation only showed three of the four nights reserved. I dug out my cell… Read more
I’m here now, one night into a four-night stay. I’ve stayed at a variety of hotels in Jerusalem, including the King David and the American Colony (a long-time favorite), but I wanted to try the Mamilla because of its location. In a word, don’t. First, at check-in, my reservation only showed three of the four nights reserved. I dug out my cell phone (after flying from the western US, that was a challenge) and showed the front desk that I did, indeed, have a fourth night reserved. Next, my first room was the size of a broom closet (and this second room isn’t much bigger), and so dark that it was depressing. I looked for the room service menu (I’d been looking forward to a quiet meal in the room, then going straight to bed), but there was no room-service brochure in the room. I thought, “Maybe I should check the television; maybe this hotel is so hip and trendy that the menu is on the TV.” No luck. After a quick dinner out, I stopped by the front desk and asked to change rooms, something I’ve never done before. I’m traveling as a Virtuoso client, so should receive an upgrade (if available). The young man told me that the hotel was full—although it sure didn’t look that way at breakfast (which is included in my stay, and was excellent, BTW). The only other room available was a “family suite,” and he couldn’t give me that. (Funny, the last time I was at the David as a Virtuoso traveler, they upgraded me to a two-story suite overlooking the pool and Old City. Hmmmmm.) Now the Internet keeps disconnecting in this room (this is the third time I’ve tried to post this review), although it works in the lobby. For the price—and even for less!—stay elsewhere. Read less
Image of the Tripadvisor rating Room review

May 17, 2022 Savvytravelers61

Disaster. Minimal air conditioning. My son and I did not sleep. Front desk said they were sending maintenance at 1:00am. They never even came. Not even a call. I had to go downstairs in the morning and they still didn’t come to fix it until 1:00. Sabon the “manager” was no help.
Image of the Tripadvisor rating Will Come Back

May 10, 2022 N9946DCkeny Fair Lawn, New Jersey

My stay was during Easter week. The hotel's location is ideal if you plan to visit the Old City. It's a two minute walk from the hotel (via the outdoor Mamilla Mall which is located down the steps of the hotel) to Jaffa Gate. Great rooftop views of the the Old City from the restaurant and the Sun Lounge. Our view from the room wasn't great but… Read more
My stay was during Easter week. The hotel's location is ideal if you plan to visit the Old City. It's a two minute walk from the hotel (via the outdoor Mamilla Mall which is located down the steps of the hotel) to Jaffa Gate. Great rooftop views of the the Old City from the restaurant and the Sun Lounge. Our view from the room wasn't great but the rooms and bathroom were excellent albeit a bit small. The breakfast was very good with a spacious dining area. Grab dinner at the rooftop restaurant at least once during your stay. Many non-guests visit, but hotel guests are given priority and seated first but make a reservation just in case. The food selection was minimal but delicious. The front staff was excellent. I felt that some of the more seasoned employees were more professional and welcoming. However, the younger front staff...not so much but they were friendly. Maybe it's a generational thing. The cleaning staff was extremely courteous and very thorough. One gripe I had was with excursions. Different concierges had different prices for hiring drivers to take me to the Dead Sea or Bethlehem.After speaking to three concierges over two days, I was given three different prices. I wish they could have someone and have a normal rate. Again, the location is fantastic. Way better than the the other major hotels. There's a small convenience store across the street if you want to load up on snacks and drinks. Also, there's an ATM in the mall (which is also behind the hotel) Read less
Image of the Tripadvisor rating The best concierge

May 6, 2022 CarryllUSA Scottsdale, Arizona

We were guests at the Mamilla Hotel from April 24-29, 2022. The hotel itself was beautiful and the breakfasts were plentiful and delicious. However, it’s the people who help make your stay memorable and who go above and beyond that you remember. One such person at the Mamilla was Stephane. Not only did he greet us warmly each time he saw us, but… Read more
We were guests at the Mamilla Hotel from April 24-29, 2022. The hotel itself was beautiful and the breakfasts were plentiful and delicious. However, it’s the people who help make your stay memorable and who go above and beyond that you remember. One such person at the Mamilla was Stephane. Not only did he greet us warmly each time he saw us, but he went the extra mile. We had an issue with an outside vendor grossly overcharging to do our laundry and Stephane immediately expressed concern when we told him what had occurred and called his manager. He and the manager both followed through until the situation was rectified. Another time my husband mentioned that he needed a bottle of wine for a Shabbat dinner we were attending. Stephane accompanied my husband to a local wine store and helped him select a Kosher wine. He then accompanied my husband to an ATM to help him since we don’t speak Hebrew. It’s people like Stephane who make for a great experience. The Mamilla is lucky to have him. Thank you Stephane, for going above and beyond and for making our stay at the Mamilla one that we will always remember. Read less
Image of the Tripadvisor rating A very enjoyable family weekend stay at Mamilla Hotel

May 1, 2022 yuval b

Beautiful hotel; Great location; Very cooperative staff; Excellent breakfast. We enjoyed the hotel rooms and facilities. The hotel was not too crowded (we did not see many family with kids) which is a big plus (comparing to "family oriented" hotels/resorts). We will surely come back.