Al Bustan Palace, a Ritz Carlton Hotel

Oman, Middle East

The hotel

Regarded as one of the best 5-star hotels in the world, the recently refurbished Al Bustan Palace is superbly located on a 1 km stretch of private beach, set in 200 acres of lush green landscape and backed by steep mountains. Rooms are suitably majestic with hi-tech amenities, deluxe furnishings and, everywhere you look, the most stunning views. As well as a gorgeous, freeform swimming pool, water sports in abundance on the beach and a tennis village, the hotel is home to three gourmet restaurants. Al Khiran serves International favourites or for an authentic taste of China, head to China Mood or dine on sumptuous seafood at the Beach Pavilion Restaurant.

Amenities

  • Bar
  • Children’s Playground
  • Babysitting service
  • Room Service
  • Safety Deposit Box
  • Wheelchair access
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Beachfront location
  • Close to City Centre
  • Tennis

Where is it

Enviably positioned between the Sea of Oman and Al Hajar Mountain range. Transfer time from Muscat Airport: 30 minutes.

Hotel information

250 rooms and suites. All with air-conditioning, private balcony, satellite TV, DVD/CD player, telephone, high-speed Internet access*, mini-bar*, tea/coffee-making facilities, fruit and mineral water replenished daily, daily local newspaper, safe, iron and board, and hairdryer. Deluxe Mountain View Rooms with 1 king-size bed or 2 single beds, sleeping maximum 3 adults or 2 adults and 1 child.

Half Board – Lunch: includes breakfast and buffet lunch in the Al Khiran Terrace Restaurant. If guests choose to dine in any other outlet then they will be given a food credit. Terms and conditions apply.

Half Board – Dinner: includes breakfast and buffet dinner in the Al Khiran Terrace Restaurant. If guests choose to dine in any other outlet then they will be given a food credit. Terms and conditions apply.

Deluxe Garden View Rooms overlook the lush hotel grounds and Deluxe Sea View Rooms have upgraded Gulf of Oman views, both sleeping maximum 3 adults or 2 adults and 1 child.

Lagoon Access Rooms are on the 1st floor and offer direct access to a lagoon pool from a terrace, sleeping maximum 3 adults or 2 adults and 1 child.

Junior Suites are more spacious with garden, sea or lagoon views, sleeping maximum 3 adults or 2 adults and 1 child.

3 restaurants: Al Khiran Terrace Restaurant (International buffet and à la carte, open for breakfast, lunch and dinner), China Mood (authentic Chinese cuisine; open for dinner only), and Beach Pavilion Restaurant & Bar (open for lunch and dinner). Atrium Tea Lounge. 50 metre-long infinity pool (adult only), 4 lagoon pools, 1 kids' pool with water slides. Six Senses Spa*. Fitness centre*. Water sports* including sailing, windsurfing, kayaking and snorkelling. Tennis village* with 4 floodlit courts. Jogging trail. New children's playground. Babysitting* (on request). Beauty salon*. Florist. Complimentary shuttle service to Muttrah Souk. Laundry/dry-cleaning service*. 24-hour room service*.

Wheelchair accessible rooms available on request. Please note that these rooms are subject to availability and may be restricted to specific room categories and bedding arrangements. Rooms and facilities vary between hotels so please check at the time of booking. For more information and contact details please check out our Special Assistance page

7 nights between 26 Dec–4 Jan.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1644)
  • Very good (475)
  • Average (150)
  • Poor (51)
  • Terrible (29)
Image of the Tripadvisor rating Disapointing

May 19, 2019 DidoBiel DidoBiel

This was our 10th stay at the same Hotel. The price relation is not correct anymore. Food anoying ( every evening the same buffet with only arabic food) Was this due to Ramadabn? At lewast the kitchencrew grilled especially for us fresh fish. The food and beverage manager and the guest relation manager are very arranging and friendly. No more… Read more
This was our 10th stay at the same Hotel. The price relation is not correct anymore. Food anoying ( every evening the same buffet with only arabic food) Was this due to Ramadabn? At lewast the kitchencrew grilled especially for us fresh fish. The food and beverage manager and the guest relation manager are very arranging and friendly. No more Grill evenings . no more sea food evenings. Poor cheese platter. Monoton arabic buffet every day. The beautiful impressing marble entrance hall ihas become cold and unsignificant without the flower decoration and the incens smell Decorations are not existing anymore compared to the wonderful flower decirations 5-6 years ago. No more refreshments offered at the beach. Wine poor if served 90$ for a bottle of poor wine .25$ a glas. 1liter of plain mineral water at table 25$. Transportation to the airport not organized although I double checked about this detail 3 times.The Hotel had to pay us a Taxi so that we could catch the flight. No more shuttle bus to town. Taxi one way to town costs now 50$. That makes you 100$ just to go to the Al Mutrah souk. Construction noise jackhammer every day! Islamic laws are now strictly observed. Positiv: very friendly employes and beautiful Palm garden. The 2 years of construction they made are not visible for the guests! We agree with two other couples who have spent several times in the Al Busthan that we will never go back again. The Chedi and the Al Husn have largely overpassed the Al Busthan Ritz Carlton Marriott. Maybe the Ramadan messedup our 10th and last stay with the poor buffet and the local crowd in the dining room every evening. We had a training fire alarm without beeing informed so we left the hotel following the fire exit signs an finally we ended locked out on some kind of balcony. The yellow flag at the beach says in english: on lifeguard on duty and in german lifeguard on duty. I imagine an american citicen drrowning and the lawyers taking care of that contradictory sign!! In one sentense Al Busthn has become an expensive average hotel and not as anounced before the restauration THE hotle of the golf region. My bill for 11 days ended up at very close to 8'000$ plus the flight. Read less
Image of the Tripadvisor rating Mainly a miss

May 19, 2019 BHart86 San Francisco, California

The hotel has a lot going for it, but falls short on too many levels. As for pros, most of the hotel looks good after the renovation - notably the lobby and Al Khiran Kitchen (although some odd misses — like two broken lamps in our suite). The pool and beach are the highlights, although the whole place feels really large for a RC property.… Read more
The hotel has a lot going for it, but falls short on too many levels. As for pros, most of the hotel looks good after the renovation - notably the lobby and Al Khiran Kitchen (although some odd misses — like two broken lamps in our suite). The pool and beach are the highlights, although the whole place feels really large for a RC property. Additionally, the breakfast spread is fantastic. Biggest misses are on the service. Our suite didn’t have hot water when we arrived, and it took numerous phone calls / a long time to get it fixed, and even then the water wasn’t more than warm. We also had two instances of staff walking into the room without knocking (once while we were getting dressed, which was awkward). We experienced poor communication from both the hotel and spa ahead of Ramadan re: what would be open/closed despite proactively reaching out. We also emailed concierge the day before arriving about an airport transfer with our arrival time and got a response 14 hours later (right as we arrived) asking when we would land. Overall, a fine stay, but my experience at Shangri-La Al Husn next door handidly wins if you’re considering the two. Read less
Image of the Tripadvisor rating Wonderful Palace

May 16, 2019 Pituttraveller Zurich, Switzerland

We stayed in the newly refurbished Al Bustan Palace Ritz-Carlton in May 2019 and had room 134, a large, beautiful Lagoon Junior Suite with direct access to a Lagoon Pool. The large bathroom has a separate toilet, huge walk-in shower and a beautiful oval bath. The glass window from the bathroom to the room can be darkened at the push of a… Read more
We stayed in the newly refurbished Al Bustan Palace Ritz-Carlton in May 2019 and had room 134, a large, beautiful Lagoon Junior Suite with direct access to a Lagoon Pool. The large bathroom has a separate toilet, huge walk-in shower and a beautiful oval bath. The glass window from the bathroom to the room can be darkened at the push of a button. What we liked: - The famous and pompous lobby - The huge infinity pool from which you are only a few meters in the sea - The large well-kept garden with many palm trees, which provide plenty of shade (even in the pool) Special thanks go to Rahil K, who has provided us with outstanding support for a memorable stay, his help has exceeded our very high expectations, which are more than worthy for Ritz-Carlton. Please note (applies to all hotels in Oman): As we were during Ramadan, the Chinese and Beach Pavilion restaurants were closed. Alcohol is allowed during this time only in the Beach Pavilion Bar (inside) and in the room. Read less
Image of the Tripadvisor rating an arab palace on the beach

May 8, 2019 Florence E Grand Cayman

the country is 5000 years old and there is Oman culture and museum. the hotel has a great architecture and the spa is beautiful. the Turkish barbecue are delicious and healthy, Our suite was facing the mountain and it was different and very impressive , try to visit the all country , there is desert and canyons for the extreme sport fans ,
Image of the Tripadvisor rating Amazing

May 8, 2019 della444

Firstly the Omani people are just lovely and very friendly. When you walk into the Al Bustan you can't help but be struck by the Swarovski chandelier in the huge atrium. It is a taste of what is to come... Luxury, good food and amazing service. Nothing is too much trouble, their aim is to please. There are great grounds surrounding the hotel… Read more
Firstly the Omani people are just lovely and very friendly. When you walk into the Al Bustan you can't help but be struck by the Swarovski chandelier in the huge atrium. It is a taste of what is to come... Luxury, good food and amazing service. Nothing is too much trouble, their aim is to please. There are great grounds surrounding the hotel leading down to the sea, plenty of loungers and very very good beach service from the towels to the waiters and food and drink. Also an infinity pool.Choice of place to eat, Shops within the hotel ( but expensive but it is Ritz Carlton) and a spa to die for. You can't go wrong here for service, accommodation and food all with that feeling of luxury and you are treated as an honoured guest. Transport arranged into Muscat if required along with trips into the desert for a 4 x 4 experience .All in all a luxurious treat. Read less