Best Western Station House

Heavenly, Lake Tahoe

The hotel

A modern, well-maintained hotel with rooms offering very comfortable and recently renovated accommodation and a great location. Within walking distance of all attractions. Within walking distance of Heavenly Valley Village and gondola plus the Nevada State line and all its attractions you will find plenty to keep you entertained both day and night. After an exciting day on the slopes treat yourself to the fantastic views of the High Sierra from the warmth of the outdoor whirlpool spa, what better way to relax and rejuvenate before dinner!

Amenities

  • Bar
  • Ski
  • Swimming Pool
  • Free Parking
  • Free Shuttle To Slopes
  • Babysitting service
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

Just a few blocks from Heavenly gondola and shops.

Hotel information

98 rooms on 2 floors. All with air-conditioning, cable TV, Internet access*, safe, hairdryer, iron and board. Rooms with 1 queen-size bed sleeping maximum 2 adults.

Double/Double rooms with 2 double beds, sleeping maximum 4 persons.

King Rooms with 1 king-size bed, sleeping maximum 3 adults.

LewMarNels Steaks and Spirits Restaurant serving complimentary full breakfast. Complimentary WiFi. Outdoor heated swimming pool (seasonal), sun deck, whirlpool spa (year round). Laundry/dry-cleaning service*. Complimentary shuttle services to gondola, ski resorts and many other area attractions. Complimentary self-parking.

This hotel has a resort fee of $25 plus tax per room, per day (payable locally, subject to change)

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (561)
  • Very good (539)
  • Average (207)
  • Poor (46)
  • Terrible (22)
Image of the Tripadvisor rating Rooms A/C - Heat Units are full of dust,no maintenance in years,maids left my room totally unlocked, with all lights on

Oct 21, 2019 Ingrid M San Diego, California

horrible experience, worst ever in my entire travels through three continents, irresponsible manager, and all maids, room A/C unit with so much dust after removing the cover, maid cannot clean, came with uncharged small vacuum and had only 15 minutes to clean till she got off shift. I had to take cab to the Drugstore, when i returned at 9PM,… Read more
horrible experience, worst ever in my entire travels through three continents, irresponsible manager, and all maids, room A/C unit with so much dust after removing the cover, maid cannot clean, came with uncharged small vacuum and had only 15 minutes to clean till she got off shift. I had to take cab to the Drugstore, when i returned at 9PM, the Maid had left my door unlocked, all window curtains open and lights on. My valuables, incl. my passport and Global Entry Pass where in the dresser. The Manager, now with new young husband told me it is OK to do this, and then kept calling the police to have me removed from the premises all day. Very strange ongoings, they also lost the Best Western Franchise that day and the large sign Best Western had on the corner was removed. Read less
Image of the Tripadvisor rating Nicer than nearby hotels

Oct 20, 2019 cheetahguy tucson

Station House is near the end of Park Avenue which has a series of budget and mid range hotels. This appears to be the nicest of the bunch. It is a short three block walk to the main strip and the busy shopping and dining center around the ski resort. Close enough to walk to dinner but far enough away to be in a quiet area (and closer to the… Read more
Station House is near the end of Park Avenue which has a series of budget and mid range hotels. This appears to be the nicest of the bunch. It is a short three block walk to the main strip and the busy shopping and dining center around the ski resort. Close enough to walk to dinner but far enough away to be in a quiet area (and closer to the lake). Two stories with exterior entries and stairs but no elevator (so if mobility is an issue be sure to request bottom floor). I did not try the restaurant which is open for dinner and breakfast buffet if you buy it (I had to leave before they opened). There was a sink inside the bathroom (with very limited counter space) and one just outside the bathroom (with generous counter space). Young woman running check-in desk (I think her name was Nichole?) was lovely, handling a small crowd of people and one potential problem. If you want to be near the major shopping center and gondola this is a great place to stay. Read less
Image of the Tripadvisor rating Cozy and Comfortable

Sep 15, 2019 Cadreamer84 San Francisco

This motel provides a respite from the casinos and traffic on Highway 50. The staff is always friendly. The voucher option for the lovely restaurant on the premise is a big plus. Hopefully the upcoming renovations will keep the cozy, comfortable feel.
Image of the Tripadvisor rating In transition

Sep 12, 2019 legsbell Martinez, California

The hotel was recently purchased by a Tennessee based Company who is revamping/remodeling. While the hotel could use an update, for those of us who have been coming here for years, the changes are not very exciting or desirable. The tour of the "proposed" newly "remodeled" room was disappointing. Stark and not very suited for comfort. They took… Read more
The hotel was recently purchased by a Tennessee based Company who is revamping/remodeling. While the hotel could use an update, for those of us who have been coming here for years, the changes are not very exciting or desirable. The tour of the "proposed" newly "remodeled" room was disappointing. Stark and not very suited for comfort. They took out the closet (where do you hang your clothes?), there is only one chair in the room (guess you just sit on the bed if there is more than one person), no table & no storage. While the gal who provided the tour said they would like everyone's feedback, there wasn't any avenue to provide feedback. We typically stay 5 -7 days each visit. Based on conversations with the new staff, the focus will be to attract Millenials. So much for us older folks.......There have been some staff changes as well. Paula, who was at the front desk when we arrived was extremely rude and disinterested in listening to patrons. There were 2 other couples while we were there that almost didn't stay because of how rude she was when they checked in. Then, our TV went out and when we went to the front desk, Paula advised us that the manager and everyone else was too busy to assist us as they were having computer issues. Thankfully, Stacy (I think that's her name) the afternoon/evening hostess, was great in trying too help us. Another example of Paula's lack of customer service is that they had closed off one side of the parking lot for a car show, which was fine and kind of fun. We parked on the other side, however, when it came time to leave, we asked if we could just drive our car in (we are in our 70's) to pack up and Paula said no, we could just use a cart. Luckily, there was another front desk clerk, Julie, who has been there a while, and who understands the importance of providing a quality customer experience (unlike Paula), and we were Ok'd to drive our car around so we could easily pack up. So, in closing, all the remodeling and updating in the world will not make up for lousy customer service such as Paula provided. Will we be back? I don't know. After 25+ years of staying here, it's questionable. Read less
Image of the Tripadvisor rating Excellent place to stay

Sep 8, 2019 521chuckw California Desert, California

We had a wonderful time here. The rooms are super clean and comfortable. The staff is very helpful and friendly. Pool and spa area is very nice. Location is halfway between the beach and downtown, easy walking distance. They provide food vouchers of $10 per person per day making meals at the onsite restaurant very cheap. Food at the restaurant is… Read more
We had a wonderful time here. The rooms are super clean and comfortable. The staff is very helpful and friendly. Pool and spa area is very nice. Location is halfway between the beach and downtown, easy walking distance. They provide food vouchers of $10 per person per day making meals at the onsite restaurant very cheap. Food at the restaurant is excellent as is the staff. Can’t recommend it highly enough. Read less