Ritz Carlton Lake Tahoe

Northstar, Lake Tahoe

The hotel

Centrepiece of Northstar California ski resort, offering the legendary comforts and amenities The Ritz-Carlton, Lake Tahoe is renowned for. You can look forward to a great time at this sophisticated mountain retreat. Accommodation – as you would expect of Ritz-Carlton – is of the highest standard, stylish and comfortable and the views, thanks to its mid-mountain location are simply stunning. The range of facilities here will ensure you have a great time. They will really look after you, whether you are dining on the French-inspired Californian cuisine in the hotel’s signature restaurant Manzanita, or having your ski boots fitted by the dedicated ski valet. There’s also an inter-mountain gondola that connects guests between the nearby Village at Northstar with The Ritz-Carlton, Lake Tahoe, so if you decide to venture out, Northstar with its ice-rink, is close by.

Amenities

  • Bar
  • Ski
  • Spa
  • Swimming Pool
  • Ski In Ski Out
  • Room Service
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access

Where is it

The hotel is situated mid-mountain in the Northstar California ski resort, a 15-min drive from Lake Tahoe and the historic town of Truckee. The hotel is connected to 35 shops and restaurants in the Village at Northstar via The Highlands Gondola or resort SUV. Ski-in, ski-out access to Northstar. Underground heated valet parking $39 plus tax per night (payable locally, subject to change).

Hotel information

170 rooms on 5 floors in 1 building. Deluxe Rooms with gas fireplace, high-definition flatscreen TV, air-conditioning, telephone, high-speed Internet access*, iPod docking station, gourmet tea/coffee, mini-bar, clock radio, bathrobes, hairdryer, iron and board. Bathrooms have separate bath and shower. Deluxe Rooms with 1 king-size bed or 2 queen-size beds, sleeping max 4 adults.
Deluxe Mountain View Rooms with 1 king-size bed or 2 queen-size beds, sleeping max 4 adults.

Manzanita signature restaurant (open for breakfast, lunch and dinner; French-inspired California cuisine), The Living room (all-day dining; American light fare), The Highlands Lobby Bar, and 24-hour in-room dining*. 2 outdoor year-round heated swimming pools, 2 jetted hot tubs and a children's wading pool. 17,000 sq ft spa with 16 treatment rooms*, salon*, private relaxation areas, sauna, steam room, rain shower experience, whirlpool, spa lap pool, fitness centre with 2 aerobic studios with daily group exercise classes included (Yoga, Pilates or Spin). Ski-in/ski-out access features mountain valet services* complete with boot drying and equipment storage. 24-hour concierge and valet service*. Daily newspaper. Guest laundry*. WiFi available*.

*Denotes local charge.

Please note: A resort fee of $30 plus tax per room, per day is payable locally and includes the following benefits:
- Wired and wireless high-speed Internet access in public areas and guest room
- S’mores experience at the fire pit hosted by The Ritz-Carlton, Lake Tahoe “Marshmologist”
- Daily newspaper
- Local and 1-800 phone calls
- Access to swimming pools
- 24-hour access to state-of-the-art fitness center with daily group exercise classes
- Access (for 18+ years) to the spa’s steam room, cool mist shower, dry sauna, whirlpool and heated outdoor adult-only spa lap pool
- 24-hour computer access in the business center
- Mountain Concierge and Ski/Golf Valet services and overnight storage
- Transportation to and from the Village at Northstar via seasonal gondola (click here for gondola schedule) or year-round house car
- The Ritz-Carlton eco-friendly bottled water in-room (refreshed daily)
- In-room coffee and tea
- Seasonal welcome beverage from 2.00-6.00p.m. daily
Resort fee, tax and inclusions are subject to change - please see hotel check-in for current inclusions available to you upon arrival.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (802)
  • Very good (204)
  • Average (108)
  • Poor (65)
  • Terrible (50)
Image of the Tripadvisor rating Not 5 star experience

Jul 10, 2020 RNtraveler2020

Our family arrived on the 5th of July in the midst of the Covid 19 crisis for 3 nights. We were informed in advance (2 days before) that the hotel had one place that provided food for take out only. The menu was very limited. That said, if you are a 5 star hotel and cannot provide 5 star service or food, I recommend you stay closed until you can.… Read more
Our family arrived on the 5th of July in the midst of the Covid 19 crisis for 3 nights. We were informed in advance (2 days before) that the hotel had one place that provided food for take out only. The menu was very limited. That said, if you are a 5 star hotel and cannot provide 5 star service or food, I recommend you stay closed until you can. They provide house keeping services at a limit of once per stay (in our case). They charged me twice daily for a resort fee. $50 +$35. They were able to fix that problem. It was only supposed to be $35. You had to sign up for 2 hour time slots at the pool and fitness center and they go quickly. I am surprised in these Covid times that they only have valet service. I am in Lake Tahoe but they did not have their Lake Club open which provides access to the Lake. Ever since Marriott bought the RItz, it is not the same. Read less
Image of the Tripadvisor rating Underwhelming experience

Jul 8, 2020 cckelly08 Cabo San Lucas, Mexico

We stayed at the Ritz Carlton Lake Tahoe July 6 and the experience during our stay was unfortunately underwhelming especially considering the high expectations for this brand.  I know the current health situation was part of the problem and everyone is trying to do their best for their guests and customers but the amenities that were available… Read more
We stayed at the Ritz Carlton Lake Tahoe July 6 and the experience during our stay was unfortunately underwhelming especially considering the high expectations for this brand.  I know the current health situation was part of the problem and everyone is trying to do their best for their guests and customers but the amenities that were available were not handled well and fell well below expectations. Restaurants: We arrived later in the afternoon after a long trip and the only restaurant available was the Cafe and for take out only. The cafe which was extremely understaffed for the guests at the time.  The poor cashier was friendly but there was nothing she could do about getting the orders out, the kitchen was understaffed.  We waited over an hour for 2 salads.  The salads were fine but the chocolate bundt cake for dessert was dry and not as delicious as you would expect from the Ritz.  Knowing that there were less options for food service at this time the Ritz should have staffed better at the one place that was open. (I'm not sure why your restaurants were closed when restaurants in the area are open). Bar: There was only 1 bartender and clearly not enough for the demand.  People were waiting in line for sometime.  You couldn't charge your room due to some system error and the drinks were in plastic cups (don't you have industrial strength and sanitized dishwashers?) The bartender was really nice and made a wonderful whisky sour but the bar was clearly understaffed as well. Poor guy. Cleanliness:  Most of the guests were eating their take out food at the tables in the lovely lobby but all the tables were dirty and there was no staff there to clean up after people.  I had to ask the busy bartender for a handy wipe so I couldn't clean down my own table.   Dashed expectations: The hotel and it's surroundings are beautiful, the staff is really nice (considering they were overworked), our room was really nice but the staffing, service and attention to your guests and cleanliness in the lobby and outside tables were disappointing.   My suggestion: I would have hoped that because of the lack of amenities there would be enough staff available to cater to the guests you had.  It would have been nice if there was a wait staff person available to clean up the tables and maybe to pick up peoples take out orders - that would have been going above and beyond and giving your guests a wonderful experience considering the circumstances.   I hope things improve for this site and they will have happier guests in the future. Read less
Image of the Tripadvisor rating They are not ready to open to the public!!!!

Jul 7, 2020 Stephany B Los Angeles, California

My husband and I were celebrating our 10 year wedding anniversary and thought this would be a great (and safe) getaway from Los Angeles. From the moment we arrived it was terrible. First off- No one said a word about our anniversary (not that I needed it, but would've been nice way to start the trip) and gave us a room facing a WALL. Once I… Read more
My husband and I were celebrating our 10 year wedding anniversary and thought this would be a great (and safe) getaway from Los Angeles. From the moment we arrived it was terrible. First off- No one said a word about our anniversary (not that I needed it, but would've been nice way to start the trip) and gave us a room facing a WALL. Once I complained it was not suitable for us, they moved us to a room overlooking the pool. I was able to see no one was social distancing in any way with lounge chairs. They didn't answer the phone when we tried to get in room dining. When we asked, they said they were not doing in room dining. We walked down to the bar where there was 1 bartender taking food orders to go. They told us they were scattering the rooms, not booking the same room within 24 hour periods and no one next door to each other but was clearly not the case. We walked around the premise, but there was not much to do. Honestly, we stayed a few places on this vacation and the smaller boutique hotels are taking MUCH better care of guests and being extra cautious with Covid safety protocols while traveling. We stayed at 2 Ritz Carlton's on this trip thinking they would be the best places to enjoy and relax while feeling safe, but it was not the case at BOTH locations. I'd stay somewhere else until they get it figured out. They were all over the place and unorganized. Trust me, I tried to be forgiving and give them the benefit of the doubt, but it was one bad call after another. Read less
Image of the Tripadvisor rating Opened too early, Ritz Carlton lite

Jul 4, 2020 Ambassador488757 Reno, Nevada

We stayed three nights mid week in June. We found all the hand sanitizer and signage about Covid to be appropriate but things were so bad at the pool we could not use it. There were a dozen little kids in the adult pool ...screaming,splashing, diving off floats, blowing bubbles, blowing their noses, spitting water and generally ignoring every… Read more
We stayed three nights mid week in June. We found all the hand sanitizer and signage about Covid to be appropriate but things were so bad at the pool we could not use it. There were a dozen little kids in the adult pool ...screaming,splashing, diving off floats, blowing bubbles, blowing their noses, spitting water and generally ignoring every possible safety precaution for COVID. There were kids as young as 2 and still in diapers. The hotel provides a kiddie pool but the parents won’t use it and the hotel staff do nothing to encourage its use. There are two jacuzzis next to the which are inexplicably closed. Obviously there could be better social distancing with those open. There was also a nice looking lap pool but it was also inexplicably closed. Again the adults could have been separated from the kids with the use of this pool. When asked about this closure, the staff blamed the State of California without explanation. The staff also inappropriately just blamed the state of California when they were asked why they didn’t set aside adult only hours for use of the pool. The state of California is not to blame. During our stay, we were required to reserve a place at the pool and both days we attempted to swim the pool was full of children preventing us from exercising or quiet enjoyment. It was not even safe to enter the pool. Before we booked our room we attempted to find out if all the regular amenities were available. The website was uninformative. The 800 number for reservations had no details. What we found was they had rooms available with a snack bar. The restaurant Manzanita was closed. The spa was closed. The concierge office was closed. The shops were closed. There was no housekeeping service. Even the room we reserved had issues. It was described as a slope side view. The window opened to the pool with...a pool view...not trees as we had been led to believe. The fireplace was not working in the room and neither was the bathtub. To say the least, it was not a lux experience and we left early. Read less
Image of the Tripadvisor rating Great summer stay on top of an awesome mountain

Jun 29, 2020 G3186QZjimm Novato, California

Jordan was a great help throughout our stay and the Ritz never seems to disappoint. Even with COVID they made the stay very enjoyable and the property is awesome. It's a great place to stay during the winter too as it's ski in/out... I already booked another trip here this summer.