Harrah's Resort Atlantic City

I went to Harrah's for 2 nights to celebrate my birthday. I reserved a room in the Bayview Tower. I got to the desk around 1pm. I walked up to a woman named Natalie. She just looked at me and said nothing. I said Hello It's my birthday and I have a room for 2 nts and here is my id. She said nothing! I said again in case she was deaf, It's my birthday and I hope you have the nice room in the bayview I reserved. She finally spoke and said rooms arent' available till 4pm. I said ok could you please check to see if it is ready. She had not even touched computer at that moment so how would she have known if room is ready or not. So she put her head down more so not to look at me or even say Happy Birthday, and said again policy is no rooms are ready before 4pm with a bad attitude. I was so shocked at her rudeness. Never even said hello or nothing. Just no rooms ready till after 4. Then I said can you please check in the waterfront tower and see if any are available there. Even though she said the bayview which I booked was busy with a convention. So as not to spoil my birthday I asked if she could please check the waterfront tower. She said NOTHING for the 3rd time. Then she said I can get you one there. I said I hope it's a nice room because I'm celebrating my birthday. She continued to put her head down again. Then she handed me the key and said HERE. I was so shocked that such a rude, ignorant person could not even say Happy Birthday, Or Hello or my name is Natalie, can I help you. She acted like she did me a favor handing me a key. I have just transferred from Tropicana to Harrahs and now don't want to EVER see this rude ignorant employee again. No thank you no hello, nothing. 2 days later I went to the desk and walked up to the girl standing there named Sarah. As I approached, she smiled and said hello my name is Sarah, how can I help you. I almost fainted. Yes Harrah's does have a sweet polite employee doing her job. Sarah went above and beyond to tell me she was there less than Natalie, who was the worst. I told her what happened, not expecting anything but to let Harrah's entertainment become aware of employees like Natalie who are driving away gamblers. Sarah gave me a 20. comp for the rudeness of Natalie. Now 20 bucks is gone in a second in the casino but at least she was pleasant. Harrah's needs more employees like Sarah who VALUE their job and customers who come there to loose thousands of dollars. Unlike Natalie, who never said hello, goodbye or thankyou, just policy is rooms aren't ready till after 4 and only said here when she handed me a key. I work with people and If I had an employee in my business like that, she would be gone in the blink of an eye. I am still upset at the treatment I received at a front desk check in person. I hope the management sees this and corrects it before they loose all their gamblers to other casinos. By the way I was there on Jan. 13 and 14 and the casino was dead. You can't tell me all the rooms aren't ready till after 4. Then I got my bill and saw she even charged me an extra 10.00 early check in fee which she never told me. This girl needs to be taught the value of a good job. She also needs to be trained because it looks like she was not trained how to say hello or even a smile. Just a miserable look on her face. Incredible. Read less

Gum on the floor of my room and the valet put me into an illegal cab the driver smelt like liquor the door wouldn't close on the cab was scared for my safety. The valet got a cut for using his cab service. When I was checking out they had the nerve to charge me double for parking when it should have been free because I'm a total rewards member. The manger was very disrespectful when I complained about this issue. Apparently this is how they conduct business very disappointing Read less