Grotto Bay Beach Resort Bermuda

Bermuda, USA

The hotel

Grotto Bay Beach is scattered over 21-acres, sloping down to the water’s edge and three beautiful private beaches. Lazy days spent by the poolside are definitely an option but there are also plenty of activities to get involved with, including tennis and water sports galore. Golf enthusiasts are also in for a treat – the resort is just five minutes from two of Bermuda’s finest championship courses. Regular public transport stopping just outside the front gate is handy if you want to go sightseeing, or hire a bike from reception and pedal your way round. Very family friendly, rooms are spacious and well equipped with children spending time in the water or in the playground. There is dining aplenty at either the Hibiscus Dining Room or the Palm Court, both serving buffet delights as well as a la carte. Afterwards, bask in warm tropical breezes on one of the terraces surrounding the Great House or head to the nightclub, spinning the latest tunes, to dance the rest of the evening away.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to Beach
  • Restaurant

Where is it

On a lush tropical estate, along the waters edge in Bailey's Bay, with public transport stopping at the front gate.

Hotel information

201 rooms divided between main building and annexe. All of which are air-conditioned with balcony, satellite TV, telephone, mini-fridge, tea/coffee maker, safe, hairdryer and iron and board. Double Ocean View Superior Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 1 child.

All Inclusive option: Available at a supplement.

Ocean View Deluxe Rooms with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 1 child.

Restaurant, bar and cafe. Poolside snack bar. Swimming pool and hot tub. Spa*. Fitness centre. Canoeing, diving, sailing and windsurfing*. Complimentary WiFi. Laundry/dry-cleaning service*. Room service*. 24-hour reception.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1487)
  • Very good (1134)
  • Average (323)
  • Poor (129)
  • Terrible (92)
Image of the Tripadvisor rating LOVED IT!!!

May 20, 2019 Dawnmarie B

Just came back, the food & service was exceptional. The wait staff are friendly and always smiling and ready to help in any way possible. My only regret is we didn't stay longer. Be prepared for lots of steps (which I didn't mind) but if you have a mobility issue, take this into consideration. The food was top shelf, including the pastries,… Read more
Just came back, the food & service was exceptional. The wait staff are friendly and always smiling and ready to help in any way possible. My only regret is we didn't stay longer. Be prepared for lots of steps (which I didn't mind) but if you have a mobility issue, take this into consideration. The food was top shelf, including the pastries, cookies & cakes. High Tea was great fun. Hotel was clean and comfortable. We had an oceanview room and it was beautiful. So close to the airport. Waters were blue & pristine. Will definitely go back.... Read less
Image of the Tripadvisor rating As Bermuda goes

May 20, 2019 t0ny423 East Meadow, New York

The hotel was an average hotel with extremely high prices for everything. We know Bermuda is expensive but $3.50 for a bottle of water from the bar with a 15% service charge and the bartender is looking for an extra tip! He could of informed us that you could go to a vending machine and pay $1.50 with no service fee. Also when you are paying… Read more
The hotel was an average hotel with extremely high prices for everything. We know Bermuda is expensive but $3.50 for a bottle of water from the bar with a 15% service charge and the bartender is looking for an extra tip! He could of informed us that you could go to a vending machine and pay $1.50 with no service fee. Also when you are paying nearly $400 per night you would think there would be water in the room or complimentary coffee in the hotel lobby. The pool area is nice and they have one hot tub that is sufficient. The underground pool in the cave is interesting but the water is extremely cold. Chris who works there is exceptional. One of the few workers there who did not always have his hand out. He is a hard worker who does whatever it takes to help the guests. The best part of the Grotto was its proximity to the airport. The worst part of anything in Bermuda is the taxi service. Grant it the driver are helpful and nice but with the cost of travel in Bermuda there needs to be more taxi'x that tak credit cards. Read less
Image of the Tripadvisor rating vacation

May 20, 2019 FarAway278561

resort was clean and welcoming - the staff was very attentive - my biggest complaint is that the hotel walls are thin and we could hear a screaming baby late hours and early morning - as well as him kicking the wall - the hotel did offer to move our room which we did but our view was not as nice
Image of the Tripadvisor rating Lovely

May 19, 2019 MikeRB186265 Sherborne, United Kingdom

Overall a lovely stay and we’d definitely return. Arrived from the UK just after 7.00 pm after a 7 hour flight to a nice welcome from our friends already resident and also a speedy welcome from Reception. The drive up to the Hotel entrance and Reception all looked very smart. A good start. The bags were taken by the hotel staff and we went on… Read more
Overall a lovely stay and we’d definitely return. Arrived from the UK just after 7.00 pm after a 7 hour flight to a nice welcome from our friends already resident and also a speedy welcome from Reception. The drive up to the Hotel entrance and Reception all looked very smart. A good start. The bags were taken by the hotel staff and we went on to find our Ocean Front De Luxe room in one of the Lodges right down alongside the water. There was quite a steep descent down some steps and a tarmac path through lovely very green gardens. Our room was on the top floor so up two floors or in fact just a few flights of fairly easily manageable stairs. Just glad I didn’t have to carry the bags. Good first impressions on entering the room. It looked fresh and had a great view on to the water and across the Bay over to the airport and St George’s. We had arrived. It was just 10 minutes and $15 by taxi including a good tip. Close to the airport, we could see the BA plane on stand from our room, but it wasn’t really intrusive. There are not that great a number of flights. The bags arrived after about 20 minutes and we just left them in the room so we could go to dinner with our friends. Dinner was good though $54 for a £10 bottle of Malbec was an abrupt introduction to Bermuda prices. We unpacked when we got back from dinner and found just enough space for everything. Good size drawers in the dressing table. The wardrobe was a little cramped with 12 hangars but we managed. As we settled in we found that the 6 foot bed was very comfortable, just like home, though the arrangement with the cover sheets putting the duvet between two sheets rather than in a proper enclosed duvet cover was a bit awkward. Maybe it’s so that you can take the duvet out and just use the sheets if it’s too warm. But as it was it was liable to end up a tangled mess in the morning! One little let down was when we went to shower in the morning. The room must have been refurbished fairly recently but they didn’t change the bath. There was a mess of filler or paint at the shower end, an attempt to repair a chip or crack. And the shower fittings themselves were ill fitting and needed grouting. Lovely fluffy white towels provided though. A second let down was the aircon. It didn’t happen the first night but in the early hours of the second night we were woken at 4.15 by what I first thought to be an airplane taxiing and taking off. It stopped after 5 or 10 minutes and we went back to sleep. Only to be woken a second time at 5.15. And then again at 6.15. Then it occurred to me it was the aircon. And I could switch it off at the wall controller! It it was really noisy. I don’t know how other guests get on when it’s really hot and the aircon is needed. We didn’t have neighbours the first few nights but when they arrived at the weekend we could hear their aircon cutting in and out through the night though not so intrusive as the unit in our own room so it didn’t really disturb our sleep. To my mind the temperature wasn’t warm enough to need aircon at all. What was a bit difficult though was the lack of black out curtains at the front door. The landing lights are left on all night for security reasons and so we had this blaze of light penetrating the room. Strange because the patio windows had really effective black out curtains. Breakfasts and dinners taken in the Hibiscus room or the Palm Court were pretty good with plenty of choice. Though the Hibiscus menu didn’t change through our stay there were always the Specials, limited but usually interesting. A chef was on duty through breakfast to cook eggs or waffles any which way but there was often a slow moving queue so I usually went for the scrambled eggs in the heated servers. We did go to the BBQ night by the pool for a change which was great and the three piece group played some fantastic music. We went to the Surf and Turf night again by the pool and that was also really good. Never seen so many lobster tails and there was a good range of bbq’d meats. Brilliant. The pool side dining takes a tremendous effort by staff to bring all the food and equipment down from the main building. And they all seem committed to doing it well. Nice to have some entertainment laid on two evenings. Though we didn’t really enjoy the comedian Bootsie. Just not our kind of humour. But we did enjoy Tim Rogers Quirky Bermuda History talk. The staff were always smiley and welcoming. Some went out of their way to “entertain”. If you didn’t get a smile or “good morning how’re you doing” you knew they were tourists! It was disappointing that there was no bottled water in the room when we arrived and 330 ml bottles from reception cost around $4. Everything in Bermuda is so expensive but that’s taking a liberty. I soon found I could buy 1.5 litre bottles at the fuel station just outside the hotel or from Belvins Variety store about 1km up the road for less than $4! The room could also have done with some more and taller glasses, just two small tumblers were supplied. They would have produced them if asked but it shouldn’t be necessary in a De Luxe room. Some nice touches were afternoon tea provided in the Palm Court around mid afternoon. And the Prosecco Reception for Anniversary couples. And the Managers Meet and Greet with potent Rum Swizzles on the lawn. Guest service desks in reception were always there to help and we would probably have used them more had it not been that our friends are regular visitors to the island and were eager to show us around. Other points: A good size safe was located in the wardrobe though it was a bit awkward for us oldies having to reach down way under the clothes on the hanging rail. Perhaps we’re just getting really ancient. I had worried about the potential for noise from the airport but that wasn’t a problem. More intrusive was the bit of background noise from a quarry a few hundred yards from the hotel. It made quite a racket when it was operating. Bizarrely it was operating on Sunday morning when most everything else was quiet. Perhaps that was when we noticed it most. A final observation. I found the Aircon in the main building, reception, bars and dining rooms made it distinctly chilly. I needed a sweater at breakfast and in the evenings. I’m not sure why it is necessary to set it so cool. A notch or two warmer would do great things for the environment! Read less
Image of the Tripadvisor rating Relaxing holiday destination.

May 19, 2019 Kenco66 Paphos, Cyprus

Grotto Bay beach resort, Bermuda, is a complex of buildings spread over the hill side overlooking the bay. It is just ten minutes’ drive from the airport, but that doesn’t interfere with things as there is very little noise or disturbance. The Great House which accommodates the restaurants, bar and administration is in the colonial style and the… Read more
Grotto Bay beach resort, Bermuda, is a complex of buildings spread over the hill side overlooking the bay. It is just ten minutes’ drive from the airport, but that doesn’t interfere with things as there is very little noise or disturbance. The Great House which accommodates the restaurants, bar and administration is in the colonial style and the complex of building dotted around the hillside house the bedrooms which are clean and functional, all having great views of the bay. Being on a hill there is a climb from the beach to various rooms and the main building, but manageable for most people and the hotel does offer golf cart transport service. (Which I didn’t use) The clientele tends to be young families and elderly couples. Do not come here for the high life, slower leisurely relaxing holidays only. The hotel is located on the main bus route which is ideal for exploring the island. I opted for all-inclusive which is well worth it, having three good meals every day and drinks in the evening. All staff were friendly and efficient. My only disappointment was the laundry service. I would recommend Grotto Bay for a relaxing holiday destination. Read less