Intercontinental Boston

Boston, USA

The hotel

There's no better location which best captures Boston's history, culture and contemporary style other than the inner harbor and at the stylish Intercontinental, you'll find yourself right at the heart of the action. Quincy Market, the North End and Chinatown are all just moments away and if you're looking to delve a little deeper into Boston's revolutionary past then the hotel overlooks the Tea Party museum and Freedom Trail. Boston is extremely easy to navigate on foot and promises a wide range of restaurants, cafés and bars however, with 3 awesome Intercontinental options onsite, featuring: French, sushi and Caribbean rum & champers, you may find yourself slightly spoiled for choice. After a good day's stroll there's no better way to rest and revive than at the Intercontinental's 24-hour Health Club where you'll find a heated lap pool, state-of-the-art gym and relaxing steam room to help you ease into the evening. Finally, if it's a jolly good pampering that you're after (and why not?) then SPA Intercontinental promises: massages, treatments and beauty therapies aplenty.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Located on Boston's historic Waterfront and steps away from the Boston Tea Party Museum. Transfer time from Boston Logan International Airport: 20 minutes.

Hotel information

424 rooms on 12 floors in 1 building with 4 lifts. All with air-conditioning, cable TV, WiFi access*, complimentary coffee maker, mini-fridge, mini-bar*, hairdryer, iron and board. Deluxe City View Rooms have 1 king-size or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (aged up to 12 years).

Deluxe Water View Rooms overlook the harbour and have 1 king-size or 2 double beds sleeping maximum 4 adults or 2 adults and 2 children (aged up to 12 years).

Club Room City View boast city views and include access to the private 12th floor lounge which offers complimentary WiFi, buffet breakfast, afternoon tea, evening reception with hot and cold hors d'oeurves, all day snacks and beverages. These rooms have 1 king-size or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (aged up to 12 years).

Club Room Water View boast waterfront and cityscape views and include access to the private 12th floor lounge which offers complimentary WiFi, buffet breakfast, afternoon tea, evening reception with hot and cold hors d'oeurves, all day snacks and beverages. These rooms have 1 king-size or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (aged up to 12 years).

Junior Suites feature a sitting area with excellent views and have 1 king-size or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children (aged up to 12 years).

Miel "Brasserie Provençale" (French cuisine), RumBa Rum and Champagne Bar and VODKABA. Sushi-Teq (sushi and speciality cocktails). Health Club with swimming pool, gym with cardio-equipment. Spa* with steam room, relaxation area and treatments* including massages, wraps and waxing. 24-hour room service*. Concierge service. Cash machine. Laundry/dry-cleaning service*. Shoe shine service*. WiFi access*. Valet parking $44 plus tax per day (payable locally and subject to change). No self parking.

*Denotes local charge.

Minimum check-in age is 18 years.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3872)
  • Very good (1069)
  • Average (249)
  • Poor (90)
  • Terrible (85)
Image of the Tripadvisor rating High price tag, moody staff, decent location

Apr 19, 2019 StephyRG CA

We booked this hotel for 5 nights during the Boston Marathon, which my husband was running. We paid $500+ a night when all was said and done, including a breakfast credit at Miel. I'll start with the good(ish)- The location is close to a lot of public transit- we had little kids and weren't able to Uber/taxi without carseats- we easily walked to… Read more
We booked this hotel for 5 nights during the Boston Marathon, which my husband was running. We paid $500+ a night when all was said and done, including a breakfast credit at Miel. I'll start with the good(ish)- The location is close to a lot of public transit- we had little kids and weren't able to Uber/taxi without carseats- we easily walked to South Station to catch the commuter rail, the subway to Boston Commons, and in the other direction the ferry. It isn't too far of a walk to downtown Boston, and close to the aquarium and museums. Also there is a grassy area in the back of the hotel on the harbor that is beautiful and a great place for kiddos to run around. The rooms were clean enough. The housekeeping staff was always very friendly and prompt. The bathrooms are nice and large- the tub and shower were great after a long cold day. No fan in the bathrooms, which is odd. Bathroom amenities were fine. We overlooked Atlantic avenue and the rooftop which seemed to be a gathering place for seagulls. The rooms was a decent size, we were able to setup a portable crib (that we brought), without any issue in the Double Queen room. Beds were comfortable. Now the bad- the worst part of this hotel is by far the moodiness and inconsistent friendliness of the staff. The staff that checked us in were very friendly, the kids were offered a little toy, and the bell staff took our bags to our room. I had asked at check-in about the breakfast included, but didn't get any info. We had been traveling almost 20 hours at this point, so I called the concierge from my room and asked about the breakfast. I explained to her that we were supposed to have breakfast but that the front desk didn't explain it and I was looking for a little more info on it. Her- word for word, rudely, "you can ask the front desk". I asked if she could give me any info so I didn't have to walk down there- again, "no, ask the front desk", I said "ok so you can't help me at all?", to which she paused and very rudely said, "NO". I walked down to the front desk to ask about it and guess who pulled me out of the line and offered to help? The male CONCIERGE. So he somehow managed to help me even thought she refused. He was very kind and very thorough and I got the info I needed. We ordered breakfast at Miel a few days, and while the staff was friendly and very helpful there, the food (to-go) was mediocre and I would not eat there again if I had to pay for it. The bell staff was inconsistent, most were friendly, although the gentleman who helped with our luggage at checkout let me know that I was inconveniencing him, and the other gentleman should've gotten it. He also pointed out how much luggage we had as if that were an issue. With a baby and small children we were in need of a fridge and the fridge in the room was stocked as a mini-bar. I called and asked about a fridge, they were out, so she said they would send someone to remove all the items from the mini bar at no charge. Our friends staying in another room asked for this as well and were told it would be a $25 dollar charge. There is no microwave in the room either. When we checked out the girl checking us out asked about the minibar charges and I told her we had it emptied, and she scolded me and told me next time I needed to ask for a fridge, because now she would have to spend some time removing all the charges. As if there would be a next time we stayed, I let her know we did ask for a fridge and they were out. I do not appreciate being scolded by moody upity staff, or being made to feel like I am somehow an inconvenience. We paid the same amount as everyone else, my children are very polite and well behaved, and at the very least we should've been made to feel welcome and appreciated. If you're staying solo, it might be a nice hotel, I would not stay here again, nor would I recommend it to anyone else. It is not worth the price tag and definitely not a luxury experience. Read less
Image of the Tripadvisor rating Loved the place and service they provide

Apr 14, 2019 Mark G Jacksonville

Was there during the National Association of Realtors Annual Convention. Quality rooms and lobby with many different sitting locations. Bar and restaurant right there. A bit noisy with all the patrons but nice location.
Image of the Tripadvisor rating Unusual rooms, property is very pretty and location is great.

Apr 14, 2019 740LarsP Denver, Colorado

I expected more from this hotel. It was not bad, but different. The passthrough from the washroom to above the headboard was odd, and meant that anytime in the night someone used the washroom, it lit up the bed, too. Also, no fan in the shower, and a passthrough steamed up the whole room. Oddly, they decided to do a minibar inventory a few… Read more
I expected more from this hotel. It was not bad, but different. The passthrough from the washroom to above the headboard was odd, and meant that anytime in the night someone used the washroom, it lit up the bed, too. Also, no fan in the shower, and a passthrough steamed up the whole room. Oddly, they decided to do a minibar inventory a few hours after we checked in. Not a bad stay, but one would expect more from this property. Read less
Image of the Tripadvisor rating A nice weekend

Apr 13, 2019 markrsmith83 Hamilton, New Jersey

This is my second trip to this hotel. This time my wife and I had our Ambassador free weekend night to use, and we chose Intercontinental Boston for our stay. We got the usual upgrade to a harborside room. Everything in the room was perfect. Housekeeping kept it all well. The room was big enough that my wife and I weren't tripping over each… Read more
This is my second trip to this hotel. This time my wife and I had our Ambassador free weekend night to use, and we chose Intercontinental Boston for our stay. We got the usual upgrade to a harborside room. Everything in the room was perfect. Housekeeping kept it all well. The room was big enough that my wife and I weren't tripping over each other like we do at some city hotels. We used the Club for all breakfasts and most evening snacks. Everything tasted good. The bacon could be a bit crisper, though. The hotel is convenient to many locations on foot, and the South Station provides access to the T. This is by far the best Intercontinental we've stayed at, which is why it's our choice. Read less
Image of the Tripadvisor rating Great location and nice staff.

Apr 11, 2019 ireneliu Toronto, Canada

We stayed at the Intercontinental Boston for a weekend in March while attending an expo. We arrived at the hotel at 11:30am and were happy to know that we would get a room right away. However after going up to our room we realized that we were given a room with 2 beds instead of 1 bed as requested. After calling the front desk we were switched… Read more
We stayed at the Intercontinental Boston for a weekend in March while attending an expo. We arrived at the hotel at 11:30am and were happy to know that we would get a room right away. However after going up to our room we realized that we were given a room with 2 beds instead of 1 bed as requested. After calling the front desk we were switched immediately to a corner room with a single King bed. Very nice and prompt service. The rooms are a good size, clean and very comfortable. The only complaint is that our room faces the street where the Boston Fire Station is so we constantly heard sirens, all day and all night. This would wake us up at all hours during the night and early mornings. The location was very central with many places within walking distance such as Quincy Market, Chinatown and many nice places to eat. There is complimentary hot chocolate and water in the main lobby. Would have been nice to have complimentary bottled water as well though. Staff were pleasant and friendly. I would definitely recommend the Intercontinental but if you want a quiet room then ask for one facing the water and away from the street. Read less