Intercontinental Boston

Boston, USA

The hotel

There's no better location which best captures Boston's history, culture and contemporary style other than the inner harbor and at the stylish Intercontinental, you'll find yourself right at the heart of the action. Quincy Market, the North End and Chinatown are all just moments away and if you're looking to delve a little deeper into Boston's revolutionary past then the hotel overlooks the Tea Party museum and Freedom Trail. Boston is extremely easy to navigate on foot and promises a wide range of restaurants, cafés and bars however, with 2 awesome Intercontinental options onsite, featuring: French and Caribbean rum and champers, you may find yourself slightly spoiled for choice. After a good day's stroll there's no better way to rest and revive than at the Intercontinental's 24-hour Health Club where you'll find a heated lap pool, state-of-the-art gym and relaxing steam room to help you ease into the evening. Finally, if it's a jolly good pampering that you're after (and why not?) then SPA Intercontinental promises: massages, treatments and beauty therapies aplenty.

Amenities

  • Bar
  • Spa
  • Swimming Pool
  • Room Service
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

Located on Boston's historic Waterfront and steps away from the Boston Tea Party Museum. Transfer time from Boston Logan International Airport: 20 minutes.

Hotel information

424 rooms and suites on 12 floors in 1 building with 4 lifts. All with air-conditioning, cable TV, coffee maker, mini-bar*, Keurig K-cup coffee machine, agraria bath amenities, hairdryer and iron and board. Deluxe Rooms are 420 sq ft and have floor-to-ceiling windows and marble bathroom with glass shower and separate soaking tub, with 1 king-size bed or 2 queen-size beds, sleeping maximum 4 adults or 2 adults and 2 children.

Deluxe City View Rooms have 1 king-size or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Deluxe Water View Rooms overlook the harbour and have 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Superior Rooms are 420 sq ft and have river and city views, with 1 king-size bed or 2 double beds, sleeping maximum 4 adults or 2 adults and 2 children.

Miel "Brasserie Provençale" (French cuisine), RumBa Rum and Champagne Bar and VODKABA. Health Club with swimming pool, gym with cardio-equipment. SPA InterContinental® Boston*. 24-hour room service*. Concierge. Laundry/dry-cleaning service*. Water taxi service*. Complimentary WiFi. Valet parking available* (payable locally, subject to change).

*Denotes local charge.

Please note: minimum check-in age is 18 years.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (3999)
  • Very good (1100)
  • Average (268)
  • Poor (95)
  • Terrible (93)
Image of the Tripadvisor rating Hotel Experience

Jan 23, 2021 Eric B

Hotel is beautiful, check in was great. The gentleman that checked us in was great and gave us a very nice room (wish I had gotten his name). It was Friday evening January 16th. When we got to the room it was very clean and beautiful. After freshening up from a day of travel (flying) we decided to go down to the bar for a cocktail thinking that… Read more
Hotel is beautiful, check in was great. The gentleman that checked us in was great and gave us a very nice room (wish I had gotten his name). It was Friday evening January 16th. When we got to the room it was very clean and beautiful. After freshening up from a day of travel (flying) we decided to go down to the bar for a cocktail thinking that the bar tenders would appreciate our business since it’s COVID and so many things were closed in the city. That wasn’t the case. Instead the bartender (a guy) was pretty rude. We were scared to do anything in there without getting called out by him. He also called us out because we started to sit at a table that wasn’t being used due to COVID. We didn’t realize that it looked like a normal table. We had to keep our masks on until we took a drink and had to pull it up and down and then he made us order food. We couldn’t just have a drink. We had dinner reservations at another restaurant so we really didn’t want to order food. We couldn’t just have a cocktail. I’m sure he didn’t make that rule but he wasn’t nice about it either. We almost felt like a bother to him by being in there. The next evening we went back to the bar area and there was a female waitress/bartender she had long dark hair. She was just as rude as the guy the first night. The following day we went to another restaurant/bar and the bartenders thanked us for coming to the city because business had been so slow. The truly appreciated our business. They were very gracious to have us. They seemed thrilled to have us. It was pretty irritating that the bar staff didn’t seem to appreciate their customers or perhaps that they had to work. Other than that the hotel is really beautiful and everything else was great! The hotel is in a great location. I would love to give the hotel a five star but due to the attitudes in the bar area i’m giving it a four star. Read less
Image of the Tripadvisor rating Solid Stay During the Pandemic

Nov 21, 2020 MsHellfire Boston, Massachusetts

Very comfortable, relatively quiet and good value at the moment. Room was good sized and ideal for working at the desk. Breakfast was good and I was pleased to be able to dine in-house. Check in and check out were easy and efficient. Pleased with the location and recommend this property.
Image of the Tripadvisor rating A great location and beautiful hotel but doesn't come together.

Nov 12, 2020 Jack F San Francisco, California

Given it was during Covid and given my IHG membership level I expected more than a room with a view of the building next door, especially being a hotel on Boston Harbor. However having said that maybe due to Covid there was less flexibility and I should be more forgiving. There were mistakes made during check-in with membership numbers and at… Read more
Given it was during Covid and given my IHG membership level I expected more than a room with a view of the building next door, especially being a hotel on Boston Harbor. However having said that maybe due to Covid there was less flexibility and I should be more forgiving. There were mistakes made during check-in with membership numbers and at check-out with the wrong name and address on my bill. But all was corrected. The bartender Dave was extremely nice and made up for any frustration. Parking was a bit confusing as I was informed that it was valet only but no one came out. I had to pull into the garage where it said "Valet Only" which lead me to believe I could not drive down the ramp but that is exactly what they wanted you to do. The website states self parking but that was not available. Anyway expected better instructions especially since I had called and asked prior to my arrival. Again possible it was due to Covid rules. Read less
Image of the Tripadvisor rating Such potential but sub par service makes this a hotel to stay away from

Oct 18, 2020 S B Charlottetown, Canada

Wanted to enjoy this hotel but just so many small things added up to make the experience less than favorable. Stay was fine but spa and pool were closed and no indication to that fact on Tripadvisor at the time we booked - only found out at check-in. However, the InterContinental had an agreement w/ the nearby Boston Harbor Hotel to use their pool… Read more
Wanted to enjoy this hotel but just so many small things added up to make the experience less than favorable. Stay was fine but spa and pool were closed and no indication to that fact on Tripadvisor at the time we booked - only found out at check-in. However, the InterContinental had an agreement w/ the nearby Boston Harbor Hotel to use their pool and facilities. The walk to the hotel is only about .25 miles away... while that was nice, just wasn't the same as relaxing on the premises. The location of the InterContinental is great - right on the greenway, easy walk to the North End and just outside the Seaport District. The way the property is run though is what made us regret this stay. Small things like unwelcoming valets, unsympathetic front desk staff (we forgot our charger and book in the room), and an extremely rude general manager (do not come down late after check out or he will likely get visibly and physically upset w/ you) all added up to this being one of the worst highly rated hotels we've ever stayed at. Rooms were well appointed and well kept. RumBa bar is overpriced and patrons need be aware that NEAT (no ice) and ROCKS (ice) cocktails incur an extra $3 charge (¯\_(ツ)_/¯). Bar is well stocked. Bartender (at the time) could use a refresher course in mixology. Read less
Image of the Tripadvisor rating Great service

Oct 15, 2020 melina615 Nashville, Tennessee

I recently got engaged at the InterContinental Boston and I was truly blown away by the staff going above and beyond to help my fiancé pull off a surprise for me. Anilta was incredible and even helped my fiancé choose a room to pick the one with the best view (the room we had had a stunning view of the water and city). Everyone from the valet… Read more
I recently got engaged at the InterContinental Boston and I was truly blown away by the staff going above and beyond to help my fiancé pull off a surprise for me. Anilta was incredible and even helped my fiancé choose a room to pick the one with the best view (the room we had had a stunning view of the water and city). Everyone from the valet attendant to the front desk staff worked with him to pretend he was checking in for the first time when we arrived together even though he had checked in by himself earlier in the day to prepare the room. The next morning Anilta was at the front desk checking us out and congratulated us and was so friendly. The hotel, room, and view were all amazing but the staff’s commitment to its guests really blew us away. And we felt very safe with all the health precautions the hotel as taken, as well! Read less