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This luxury Boston hotel is regarded as one of the best in Boston. It's trendy, well positioned and friendly with a warm, welcoming atmosphere. Guest rooms provide a welcome retreat from the buzz of the city, featuring a good range of mod cons. For a real treat, take advantage of the in-room spa treatments available, including hot stone massage and spirulina body wrap - pure bliss! There's also a state-of-the-art fitness centre, open 24/7 with complimentary water and towels to cool you down. Because you're so central, there are plenty of bars, cafes and restaurants in the immediate vicinity but if you're in the mood for another treat (and why no, you're on holiday!), make sure you frequent the hotel's vintage cocktail lounge, the Highball. Popular with the locals, it's a great mix of fun and nostalgia with some killer cocktails to boot.
Amenities
Bar
Spa
Fitness Centre/Gym
Laundry Service
Internet Access
Where is it
Right across the street from Boston Common, close to all attractions, including the Faneuil Hall Marketplace. Transfer time from Boston Logan International Airport: 10 minutes.
Hotel information
190 rooms and suites. All with air-conditioning, floor-to-ceiling windows, satellite TV, tea/coffee making facilities, mini-bar*, in-room yoga mat, safe*, bathrobes, hairdryer, iron and board. Queen Deluxe Rooms with 1 queen-size bed, sleeping maximum 2 adults.
King Premier Rooms are larger with 1 king-size bed, sleeping maximum 2 adults.
Queen Premier Rooms are the same size as a King Premier Room but with 1 queen-size bed, sleeping maximum 2 adults.
Queen/Queen Premier Rooms with 2 queen-size beds, sleeping maximum 3 adults or 2 adults and 2 children (2-12 years).
Better Sorts Social Club (open for dinner and cocktails, selected days). Complimentary morning coffee, tea and newspapers in lobby. Hosted evening wine hour. 24-hour fitness centre. In-room spa treatments*. Complimentary bikes. Babysitting service* (on request). Laundry/dry-cleaning service*. Complimentary WiFi. Valet parking $49 plus tax, per day (payable locally, subject to change).
* Denotes local charge.
Based on 3308 reviews
Rating summary
Location
Sleep Quality
Rooms
Service
Value
Cleanliness
Traveller rating
Excellent (2137)
Very good (836)
Average (199)
Poor (76)
Terrible (60)
Kimpton Nine Zero is an A+ experience...highly recommend!! BOSTON’S BEST
Jan 18, 2021LetteringByLiz
I enjoyed a 5-star experience with the amazing staff & top notch accomodations at the beautiful Nine Zero Hotel. My stay was an unexpectedly extended one & the management (Phil, Joseph) front desk staff (Yary, Leon, Liz) & housekeeping professionals (Addy was terrific) really went out of their way to make me & my pet (see photo attached of David…
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I enjoyed a 5-star experience with the amazing staff & top notch accomodations at the beautiful Nine Zero Hotel. My stay was an unexpectedly extended one & the management (Phil, Joseph) front desk staff (Yary, Leon, Liz) & housekeeping professionals (Addy was terrific) really went out of their way to make me & my pet (see photo attached of David Ortiz the Cat enjoying the gorgeous view from Rm 1002) feel like we were at home during a challenging time. The stunning room, lovely common areas, most convenient location in the city - all wonderful.
Major bonus: PET FRIENDLY at no extra fee (as with all Kimptons).
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10/10 would book again!
Jan 18, 2021llleche
From the valet to the front desk, everyone was as pleasant as can be. The representatives at the front desk who checked us in AND checked in on us throughout our stay (via text) were so kind and helpful. Due to the pandemic they understandably don’t have an operating restaurant or bar but they offered a wine “happy hour” where you could grab a…
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From the valet to the front desk, everyone was as pleasant as can be. The representatives at the front desk who checked us in AND checked in on us throughout our stay (via text) were so kind and helpful. Due to the pandemic they understandably don’t have an operating restaurant or bar but they offered a wine “happy hour” where you could grab a complimentary glass of wine in the lobby to enjoy in your room, and coffee in the mornings. The room was clean and enjoyable, great functioning and adjustable AC, TV, phone/in-room tablet, etc.
Thank you to the awesome staff for making our last minute stay such an enjoyable one - we didn’t want to leave!
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Subpar Stay
Jan 5, 2021Edgarvzz
My stay was subpar. I booked a Hub Suite, which every website said would accommodate 4, and I specifically indicated that we would be 4 during the booking process. We arrived past 1am on our first day but actually started getting ready for bed at around 3:30am. At that time, we discovered that the room was only equipped with 1 king bed; there was…
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My stay was subpar. I booked a Hub Suite, which every website said would accommodate 4, and I specifically indicated that we would be 4 during the booking process. We arrived past 1am on our first day but actually started getting ready for bed at around 3:30am. At that time, we discovered that the room was only equipped with 1 king bed; there was no sofa bed. We had to call the front desk and request 2 rollaway beds, and it took about 45 minutes for both beds to be delivered. We ended up going to sleep past 4:30am. We later found out that the none of the Hub Suites have a sofa bed! That being the case, it should not be advertised that those rooms accommodate 4 guests because they do not, but at the very least, the 2 rollaway beds should have already been in the room prepared for us. The following morning, we spoke to a lady manager or assistant manager (don’t remember her name) who said she could only credit $100 for our troubles. She said that the rollaway beds weren’t already in the room because “sometimes, people indicate that it’s more than 2 people by mistake”. I told her she should not have made that assumption because in our case, we were actually 4! I feel like the credit should have been more since we did not get what we had booked; a room that comfortably accommodates 4. We booked a Hub Suite because it provided a nice living room space, where we planned to celebrate New Year’s Eve. But now, we had 2 rollaway beds in the middle of that space, so it was as if we had booked a regular room.
The rollaway beds were TERRIBLE. We had to have them replaced toward the end of our stay. My kids were literally sleeping on springs with a thin covering on top. They made so much noise and were so uncomfortable that you would think the beds were first bought in 1960 and never replaced. Not fair, especially since we stayed for 6 nights!
The lady manager that gave us the $100 credit had also offered to cover the valet parking expense. We did not have a car upon arrival but ended up renting one for a day. Upon checkout, we saw that 2 nights of valet parking (at $55 a night) had been charged to our room. When we informed the front desk attendant that the lady manager had offered to cover the valet cost, he said he didn’t see any notes about it. Instead of inquiring further and trying to help us, he kept interrupting me and wouldn’t let me finish my sentences. He was very rude. I had to stop him in his tracks and tell him to not interrupt me anymore. That’s when he finally called Joseph Farrenkopf (the manager on-site) over. Joseph was very kind and understanding, and was able to take care of the valet fees for us. I actually recall seeing Joseph throughout our stay and he was very nice and attentive. He would even serve wine during happy hour.
To sum it up, my stay was subpar because I did not get what I paid for, and with the exception of Joseph, the cleaning staff and the valet staff, the rest of the staff I interacted with was either not very knowledgeable about the hotel or was not nice, welcoming, or understanding.
P.S. We just arrived back home and as we were walking to get our luggage, my six year old tells me: “I’m glad we are back home”. Mind you, he’s never said that after a trip. He always wants to prolong the vacation. I asked him “why papi?”. He said “I didn’t want to sleep in the uncomfortable bed (the rollaway) anymore. :’(
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New Years Disaster
Dec 31, 2020dimp514
The room looks amazing and the bathroom is also great. However, there was mysterious knocking on our door and nobody was interested in hearing it at the front desk. Their whole front desk staff seems completely uninterested in ensuring a great stay, which is problematic. To make this all worse, the whole elevator and 7th floor reeked of marijuana…
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The room looks amazing and the bathroom is also great. However, there was mysterious knocking on our door and nobody was interested in hearing it at the front desk. Their whole front desk staff seems completely uninterested in ensuring a great stay, which is problematic. To make this all worse, the whole elevator and 7th floor reeked of marijuana and completely ruined our stay.
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Centrally located in the heart of Beacon Hill
Dec 29, 2020c91728Massachusetts
As local residents with the inability to travel for nearly a year and the demanding needs of remote work, we decided to take our work with us and booked the HUB Suite that provides a separate space for us to focus. After extensive research, we decided to go with Kimpton NineZero Boston since they offer a strict protocol on safety measures for…
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As local residents with the inability to travel for nearly a year and the demanding needs of remote work, we decided to take our work with us and booked the HUB Suite that provides a separate space for us to focus. After extensive research, we decided to go with Kimpton NineZero Boston since they offer a strict protocol on safety measures for their guests and staff — they proved it to us and deserve an above par rating! They even have a table (lobby area) designated for third-party food deliveries. From the front desk staff (Liz, Leon and Joseph) to the maintenance team (Addy and Ming) and valet crew, all have been very accommodating and committed to answer and serve our particular needs. For all coffee/tea and bath robe lovers, it’s completely provided to you all by a simple text message! Unfortunately, room service and microwaves were not available during our stay so we tried to plan when to order food to bring back to the suite (Beantown Bar offered a tasty bfast/lunch/dinner menu next door!). Very good soundproof/Minimal noise from busy street below for being so close (Floor 4) to the Boston Common/Old North Church. Everything has been personalized to help us feel rejuvenated during our stay. Thank you Nine Zero of Boston for your dedication and hard work! All does not go unnoticed.
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Your holiday may be affected by travel restrictions or cancellations
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Your next holiday is only a click away - our website has thousands of options ready to book. But if you need more help, just give us a call on 0344 472 9646.
With many customers needing our help, we are prioritising those customers due to travel before 31 December 2020. Log in to Manage my booking where you can message us about your options or you can give us a call. Bear in mind you may have to wait longer than expected. We continue to review this and working to open up these options to more customers. In the meantime check out our FAQs to see if this can help answer any immediate questions.
Rest assured; we will notify you as soon as we know if your holiday has been affected.
We are continually reviewing our flying schedules, taking into account the Foreign, Commonwealth and Development Office (FCDO) advice against all non-essential travel. Depending on when you are due to travel, your holiday may be affected and we’ll email you to let you know as least 21 days before travel.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
Don’t worry if you’ve missed a payment or just need a little more time to pay; we have options available to help you. If your holiday is going ahead as planned, you can continue to pay for your holiday in Manage my booking, even if travelling in less than 12 weeks. If you’re unsure, you can delay any additional payments by choosing a new time to travel by requesting a call back in Manage My booking for one of our team to look at options. If your holiday is more than 6 months away, you may wish to set up a Direct Debit to spread the cost. This can be arranged whilst rebooking or afterwards in Manage my booking.
We understand that you may wish to change your holiday plans and we appreciate the need for flexibility.
We'll be in touch by email letting you know how to register to change your holiday plans. You can also log into Manage my booking to find the details there.
Please look out for emails from us or visit our dedicated Covid-19 (Coronavirus) page for the latest updates.
If we haven’t notified you of any changes, your holiday will be going ahead as planned but if you prefer to move your holiday to a later time we can help. You can call our team on 0344 472 9499 who can look at options for you.
Payments are being prioritised based on when the request was made, working in order from March 2020 onwards. We will always try to process refunds at the earliest opportunity, for requests before August our maximum timeframe is 120 days. As we are steadily reducing the maximum processing time for each new request, for refund requests made in August, we expect the maximum processing time to be 80 days, from the date the refund is requested. For those requesting a refund in September, we expect it to be processed within a maximum of 60 days, and then reduce to 30 days for refunds requested in October, before returning to normal levels.
To finalise the amendment, one of our customer advisors will phone you. We need to work through amend requests in departure date order so we can prioritise those with the most imminent travel plans, so you may have a longer wait than usual until we’re able to ring you back. We will help everyone that wants to move their holiday.
I returned early from holiday and have further questions?
You can contact our team by emailing feedback.backhome@virginholidays.com to discuss options on unused portions of your holiday. If you need to contact our team about amending an existing holiday or requesting a refund please log in to manage my booking.
Kimpton Nine Zero is an A+ experience...highly recommend!! BOSTON’S BEST
