The Ritz-Carlton, Boston Common

Boston, USA

The hotel

This superb steel and glass hotel is enhanced by a $1 million art collection plus artful arrangements of orchids, lilies and Asian-inspired rock gardens throughout. Music also discreetly fills the air, lending a certain serenity to the atmosphere! Fitness-conscious guests enjoy discounted access to the adjoining Sports Club with state-of-the-art gym equipment, a lap pool and exercise classes. There’s also a lovely spa at the club with treatments aplenty to leave you glowing. A stylish spot, it also boasts a creative cocktail list – just the thing for getting you in the mood for a good night out!

Amenities

  • Bar
  • Spa
  • Fitness Centre/Gym
  • Internet Access

Where is it

In Boston’s Theatre District, across the road from Boston Common and 2 blocks from the Freedom Trail. The chic shops of Newbury Street are just under 1 mile. Transfer time from Boston Logan International airport: 20 min.

Hotel information

193 recently renovated rooms on 11 floors in 1 building. All with air-conditioning, large flatscreen TV with pay-per-view films, Bose radios with CD player, mini-bar*, tea/coffee making facilities, Asprey bath amenities, bathrobes, safe, hairdryer and iron and board. Deluxe Rooms are 425 sq ft and have large windows with terrace views and marble bathroom with soaking tub, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Deluxe City View Rooms are 425 sq ft and have views of Boston from the large windows and bathroom with soaking tub, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Scenic Park View Rooms are as above, but with views of Boston Common and Public Gardens, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Artisan Bistro (open for breakfast, lunch, dinner and weekend brunch). Avery Bar. Discounted access to the adjoining Sports Club with fitness and spa complex, 75ft lap pool and exercise classes. Babysitting service* (on request). 24-hour room service*. Concierge. Laundry/dry-cleaning service*.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (612)
  • Very good (192)
  • Average (87)
  • Poor (62)
  • Terrible (34)
Image of the Tripadvisor rating Wanted to love but just okay

Jul 18, 2019 travelingworkingmom Los Angeles, California

Am Starwood lifetime platinum and have stayed in many of their great hotels. This hotel had weird layout and lobby. Everything was crazy overpriced, even for a luxury hotel. Nothing was included - usually I get free breakfast and gym and concierge level service. Ironically, I preferred the Sheraton bc is in better location, nicer lobby, better… Read more
Am Starwood lifetime platinum and have stayed in many of their great hotels. This hotel had weird layout and lobby. Everything was crazy overpriced, even for a luxury hotel. Nothing was included - usually I get free breakfast and gym and concierge level service. Ironically, I preferred the Sheraton bc is in better location, nicer lobby, better room. Is overpriced for what it was. Should not be a Ritz Carlton, maybe a Le Meridian but Imam sure there are better properties in this hotel group in Boston. Read less
Image of the Tripadvisor rating Outstanding location. Exceptionally courteous and helpful personnel. Very good facilities in general

Jul 15, 2019 Ricardo P Arizona

I spent 5 nights at the hotel. Outstanding location by the Boston Common, in the middle of all action. Very courteous and helpful personnel. Special thanks to Tamara Dapic who kindly helped me with my concerns related to the Fitness Center. The Concierge Adriatik Calaj arranged several tours for our group, as well as reservations in a non-typical… Read more
I spent 5 nights at the hotel. Outstanding location by the Boston Common, in the middle of all action. Very courteous and helpful personnel. Special thanks to Tamara Dapic who kindly helped me with my concerns related to the Fitness Center. The Concierge Adriatik Calaj arranged several tours for our group, as well as reservations in a non-typical and excellent restaurant. Concierge Gabe Presman was also extremely helpful, well beyond his usual duties. Nice hotel restaurant with excellent service, especially from Sandra. Room & bathroom as expected (shower enclosure just a little bit small). First class adjacent Health Club for use of guests,very good facilities, a 25 M. lap pool included. Lobby under renovation. not as good now, should be well once completed. Thank you for an excellent stay. Read less
Image of the Tripadvisor rating Unexpected gouging spoils an otherwise wonderful stay

Jul 9, 2019 thomasg42 Naples, Florida

I was in town just one night ahead of a flight across the pond to see the Sox/Yanks series in London. I found the hotel itself to be great. My room was spacious, clean and overlooked the public gardens. Having Equinox adjacent in the residential tower was a huge plus. Front desk and bell desk staff were friendly and engaging. Doorman had zero… Read more
I was in town just one night ahead of a flight across the pond to see the Sox/Yanks series in London. I found the hotel itself to be great. My room was spacious, clean and overlooked the public gardens. Having Equinox adjacent in the residential tower was a huge plus. Front desk and bell desk staff were friendly and engaging. Doorman had zero personality but maybe he was having a tough day not sure. Room service was swift and excellent. Here’s where my experience sours. I took a cab from the airport and I believe the cost was less than 40$... still a significant sum when you consider the distance is paltry (less than 5 miles even with the most scenic route taken). I opted for a car service for my airport run arranged by the hotel for a precise time the following morning. It was my fault for not asking the amount charged ahead of time. Upon return from my trip I see I was charged 165$. I think I could have stomached 100$ and not mentioned it afterwards. This was gouging. Again, I should have asked or opted for a Lyft driver. Lesson learned. Still not a way for RC to treat people. Read less
Image of the Tripadvisor rating Our Birthdays And Anniversary

Jul 8, 2019 Lynn B Fullerton, California

This is an amazing hotel with a host of excellent staff who makes you feel like your home for Thanksgiving. We had a beautiful suite on the 12th floor with access to the Lounge services included in your room charge. The amenities are endless and the staff are always pleasant and helpful with whatever is needed. There's also 24 hour room service… Read more
This is an amazing hotel with a host of excellent staff who makes you feel like your home for Thanksgiving. We had a beautiful suite on the 12th floor with access to the Lounge services included in your room charge. The amenities are endless and the staff are always pleasant and helpful with whatever is needed. There's also 24 hour room service available to accommodate your needs and our room was spacious, nicely lit, 2 televisions, clean and always neatly made up. Our Heartfelt thanks to: Steadley, Kenneth, Colin, Caroline, Courtney, Gabe, Michelle, Julia, Adriatic, Brahim, Hemal, Adam, Lindsey, Jovan, Alfredo, Peter, Samantha, Jerry and Matthew you all have made this a most memorable and magical vacation and celebration. Read less
Image of the Tripadvisor rating Excellent stay at the Ritz Boston

Jul 1, 2019 synToronto Toronto, Canada

Location: On Avery Street (one way) between Washington and Boston Common Park. Parking: We used the valet option. Note that the prices for parking downtown are expensive and valet at the Ritz is similar to valet or self-park at other downtown hotels, so valet in their secure private lot (where your belongings remain accessible) was… Read more
Location: On Avery Street (one way) between Washington and Boston Common Park. Parking: We used the valet option. Note that the prices for parking downtown are expensive and valet at the Ritz is similar to valet or self-park at other downtown hotels, so valet in their secure private lot (where your belongings remain accessible) was used. Check-in: Warm attentive greeting right from the start. Member upgrade was provided to us and appreciated. Lounge: The lounge schedule is provided at check-in and it provides a good variety for breakfast, a light lunch, afternoon snacks, and evening dessert and drinks. Staff and pleasant and attentive. Fitness: The hotel occupies only a small portion of the building that is also shared with residents and commercial tenants as well. At the time of our visit, the fitness area access from the hotel was under construction. Guests had to exit the hotel front door and walk two doors down to the revolving door to the right of the entrance down Avery and take the elevator to the 4th floor. The fitness area looks well appointed in terms of machines and they had a basketball court and pool, but we say little of it because they close at 8PM. My suggestion would be that the hotel post fitness facility hours as most hotels have times that extend later. What's around? Centrally located next to Boston Common park, the Freedom trail, lots of restaurants and shopping options within walking distance. Consult a map app or the hotel for suggestions. Special mention: I wish I had noted all the staff that we had good interactions with. In particular, Gerry was very helpful to us, and went out of his way to actively show us some travel options. There was only one interaction that I had where I did not believe the staff member provided his sincere effort. Nevertheless, the hotel also recognizes opportunities to delight their guests. For example, on our return from Fenway, the hotel had left a gift package which was very nice. Fenway: If you want to take transit, go to the end of Avery and Boston Common and catch any train that is not the 'E' train from Bolyston OUTBOUND station to Kenmore. You can use credit or cash to buy a return ticket at the machine. Transit is NOT accessible. The trains are similar to underground street cars. Not large, but air conditioned. Overall: Our first stay at Boston Ritz (but not our first stay with the Ritz) and we found this to be a well run property and we enjoyed our stay and the efforts from the staff. We would be happy to return again. Read less