The Ritz-Carlton, Boston Common

Boston, USA

The hotel

This superb steel and glass hotel is enhanced by a $1 million art collection plus artful arrangements of orchids, lilies and Asian-inspired rock gardens throughout. Music also discreetly fills the air, lending a certain serenity to the atmosphere! Fitness-conscious guests enjoy discounted access to the adjoining Sports Club with state-of-the-art gym equipment, a lap pool and exercise classes. There’s also a lovely spa at the club with treatments aplenty to leave you glowing. A stylish spot, it also boasts a creative cocktail list – just the thing for getting you in the mood for a good night out!

Amenities

  • Bar
  • Spa
  • Fitness Centre/Gym
  • Internet Access

Where is it

In Boston’s Theatre District, across the road from Boston Common and 2 blocks from the Freedom Trail. The chic shops of Newbury Street are just under 1 mile. Transfer time from Boston Logan International airport: 20 min.

Hotel information

193 recently renovated rooms on 11 floors in 1 building. All with air-conditioning, large flatscreen TV with pay-per-view films, Bose radios with CD player, mini-bar*, tea/coffee making facilities, Asprey bath amenities, bathrobes, safe, hairdryer and iron and board. Deluxe Rooms are 425 sq ft and have large windows with terrace views and marble bathroom with soaking tub, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Deluxe City View Rooms are 425 sq ft and have views of Boston from the large windows and bathroom with soaking tub, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Scenic Park View Rooms are as above, but with views of Boston Common and Public Gardens, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Artisan Bistro (open for breakfast, lunch, dinner and weekend brunch). Avery Bar. Discounted access to the adjoining Sports Club with fitness and spa complex, 75ft lap pool and exercise classes. Babysitting service* (on request). 24-hour room service*. Concierge. Laundry/dry-cleaning service*.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (627)
  • Very good (200)
  • Average (91)
  • Poor (66)
  • Terrible (40)
Image of the Tripadvisor rating rooms / services/ room benefits are at the level of a basic Marriott, not a Ritz!

Apr 2, 2020 derekhobkirk Olympia, Washington

We booked two rooms as a platinum Marriott member over Christmas last year. This was a family Christmas trip. Last year we spent Christmas in Montreal Canada at the Ritz and our experience was AMAZING! the Ritz Boston lobby was great, most lobby's are. Well before check in and at check in I mention that I was a platinum member. During this stay we… Read more
We booked two rooms as a platinum Marriott member over Christmas last year. This was a family Christmas trip. Last year we spent Christmas in Montreal Canada at the Ritz and our experience was AMAZING! the Ritz Boston lobby was great, most lobby's are. Well before check in and at check in I mention that I was a platinum member. During this stay we received zero platinum benefits.  Basic room, no coffee maker, no free water, view looking at the roof, frayed bath mat, peeling paint in the shower with mold, a hole in my pillow case and terrible motel 6 shower head.  I left a review on trip adviser and was near immediately contacted by RUTH MADEBO, Assistant Front of House Manager.  She was very nice and apologetic.  She offered 60,000 points to be credited to my account. 60,000 points is barely enough for a single night at a Ritz and we had two rooms for 5 nights.  I told her i would be in contact with her after we leave.  After the holidays I reached out and she responded on the 28th.  A few days later I responded and received this as an auto reply: Please note that as of December 31st, 2019, I am no longer employed at The Ritz-Carlton, Boston and this emal address will not be monitored.  If you need any assistance in my absence please contact the manager on duty at 617-574-7100 Warm Regards,  Ruth M   Now I get to start all over with someone else.  I reach out yet again since apparently the Ritz Boston can not monitor a past employee's work email with who knows how many important clients that are trying to contact them.  I then hear from, MEGAN GROSOVSKY | Assistant Front of House Manager   I have arranged to refund 60,000 points through Marriott Bonvoy to your account and would be delighted to offer a complimentary upgrade should you stay with us again in the future.    Warmest Regards,  MEGAN GROSOVSKY | Assistant Front of House Manager  The Ritz-Carlton, Boston So it seems Megan has also arranged and now offered me another 60,000 points and a upgrade should I return.   Even though I feel this still doesn't fix the issue im going to drop it once that 60,000 hits the account.  The second deposit doesn't credit.  It takes a few more emails to get a response and after going back and for a few times she admits that the points she was referring too, were the ones already offered by the previous manager.  I send her a few more emails after that that were completely ignored. My family wanted to stay at the The Liberty and I pushed for the Ritz due to our Montreal experience.  I made a mistake and will attempt much deeper research if we stay at a Ritz again. Read less
Image of the Tripadvisor rating Beautiful Hotel!

Mar 1, 2020 KarenB100 Wilmington, Delaware

We stayed at the Ritz-Carlton on Avery Street for one night. It is a lovely hotel with a beautiful interior. The rooms clean and comfortable with a huge bathroom offering separate shower and tub. I would definitely stay here again.
Image of the Tripadvisor rating A lovely stay

Feb 29, 2020 karenlucey73 Malden, Massachusetts

I stayed at the Ritz Carlton on February 28th with a friend. Check in was slightly different, instead of the traditional check in counter, we were greeted and sat down at a desk. The front desk agent that checked us in was extremely warm and friendly. After checking us in, she got up and showed us how to get to the elevators. I had a king sized… Read more
I stayed at the Ritz Carlton on February 28th with a friend. Check in was slightly different, instead of the traditional check in counter, we were greeted and sat down at a desk. The front desk agent that checked us in was extremely warm and friendly. After checking us in, she got up and showed us how to get to the elevators. I had a king sized bed overlooking a lovely roof deck with grass. Had a nice view of the John Hancock tower. The room was very large and immaculate and had a couch and table. The bathroom was spacious and had a large walk in shower and large soaking tub (which I used later). There was a phone in the toilet closet which I thought was odd. Not sure who I would need to call while in there, but okay. My friend and I went down to the bar and had some drinks and a meat and cheeseboard. The server was great and efficient. A really vibrant after work vibe with the fireplace on and live music. We did not have dinner there, but did eat breakfast the next morning at the restaurant. Obsessed with their bacon. Overall an outstanding stay. The Ritz Carlton has a reputation for their quality of service, and I felt it lived up to it's reputation. The only con is that I stayed one night. I wish I could have stayed a few more days. Read less
Image of the Tripadvisor rating Truly special anniversary trip!

Feb 11, 2020 carlyseattle Seattle, Washington

We were checked in quickly and found a surprise gift in our room for our anniversary trip as well! Service was top notch and the room was lovely. Cozy bed too! Be aware the pre-authorization for incidentals is higher than many other (even other very nice) hotels at about $150 a day. That was ok just good to know. Would definitely recommend this… Read more
We were checked in quickly and found a surprise gift in our room for our anniversary trip as well! Service was top notch and the room was lovely. Cozy bed too! Be aware the pre-authorization for incidentals is higher than many other (even other very nice) hotels at about $150 a day. That was ok just good to know. Would definitely recommend this spot in the theater district, we were able to walk or take the train everywhere we wanted to go quite easily. Read less
Image of the Tripadvisor rating Very enjoyable stay but how is the staff communicating?

Feb 9, 2020 Charlfesq New Durham, New Hampshire

Check in staff, housekeeping and bellhops were extremely attentive and responsive. So accommodating with every request and there were many. Room was fantastic. Stay very pleasurable, no real complaints just general feedback: Generally very pleased with my stay but I do feel something was just a little off with the details and communication… Read more
Check in staff, housekeeping and bellhops were extremely attentive and responsive. So accommodating with every request and there were many. Room was fantastic. Stay very pleasurable, no real complaints just general feedback: Generally very pleased with my stay but I do feel something was just a little off with the details and communication generally with the staff. Again, I had a lot of requests but it just didn't feel as "tight" as other Ritz stays. Not sure if there is central location where staff keeps notes/requests but it seems like I was always following up with previous requests. Seems like there has to be a better way for the staff to communicate, particularly with shift changes. To be fair, every time we followed up our request was immediately serviced. Read less