The Ritz-Carlton, Boston Common

Boston, USA

The hotel

This superb steel and glass hotel is enhanced by a $1 million art collection plus artful arrangements of orchids, lilies and Asian-inspired rock gardens throughout. Music also discreetly fills the air, lending a certain serenity to the atmosphere! Fitness-conscious guests enjoy discounted access to the adjoining Sports Club with state-of-the-art gym equipment, a lap pool and exercise classes. There’s also a lovely spa at the club with treatments aplenty to leave you glowing. A stylish spot, it also boasts a creative cocktail list – just the thing for getting you in the mood for a good night out!

Amenities

  • Bar
  • Spa
  • Fitness Centre/Gym
  • Internet Access

Where is it

In Boston’s Theatre District, across the road from Boston Common and 2 blocks from the Freedom Trail. The chic shops of Newbury Street are just under 1 mile. Transfer time from Boston Logan International airport: 20 min.

Hotel information

193 recently renovated rooms on 11 floors in 1 building. All with air-conditioning, large flatscreen TV with pay-per-view films, Bose radios with CD player, mini-bar*, tea/coffee making facilities, Asprey bath amenities, bathrobes, safe, hairdryer and iron and board. Deluxe Rooms are 425 sq ft and have large windows with terrace views and marble bathroom with soaking tub, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Deluxe City View Rooms are 425 sq ft and have views of Boston from the large windows and bathroom with soaking tub, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Scenic Park View Rooms are as above, but with views of Boston Common and Public Gardens, with 1 king-size bed or 2 double beds, sleeping maximum 3 adults or 2 adults and 2 children.

Artisan Bistro (open for breakfast, lunch, dinner and weekend brunch). Avery Bar. Discounted access to the adjoining Sports Club with fitness and spa complex, 75ft lap pool and exercise classes. Babysitting service* (on request). 24-hour room service*. Concierge. Laundry/dry-cleaning service*.

*Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (604)
  • Very good (191)
  • Average (86)
  • Poor (60)
  • Terrible (34)
Image of the Tripadvisor rating Amazing hotel!

May 23, 2019 troutgirlCA Mill Valley, California

I can't think of one bad thing to say about my recent stay. The hotel is lovely, well decorated, comfortable and has a great restaurant attached to it. What really puts this hotel over the top is the staff. Every single person is delightful - the front desk, the concierge, the bell man, the doorman, the bartenders- honestly everyone. It's a great… Read more
I can't think of one bad thing to say about my recent stay. The hotel is lovely, well decorated, comfortable and has a great restaurant attached to it. What really puts this hotel over the top is the staff. Every single person is delightful - the front desk, the concierge, the bell man, the doorman, the bartenders- honestly everyone. It's a great location and when I come back to Boston this will be my first choice for a hotel. Read less
Image of the Tripadvisor rating Room was fine, but little things matter

May 22, 2019 Casebas San Francisco, California

Room wasn’t bad, although not quite up to size or appointment expectations of a RC. More importantly, execution was off. Wasn’t told of a fee for the gym, although that was kindly refunded. Separately, room service brought the wrong salad, was told a new one would be brought up “right away” and 20 minutes later it showed up. Anyway, nothing… Read more
Room wasn’t bad, although not quite up to size or appointment expectations of a RC. More importantly, execution was off. Wasn’t told of a fee for the gym, although that was kindly refunded. Separately, room service brought the wrong salad, was told a new one would be brought up “right away” and 20 minutes later it showed up. Anyway, nothing horrible, but one generally expects better for the price. Read less
Image of the Tripadvisor rating BE AWARE OF OVERBOOKING AT THIS HOTEL!

May 19, 2019 Lucyliu1 Chicago, Illinois

BE AWARE of the hotel practice of OVERBOOKING! We are SPG platinum elite. We arrived at the hotel at 1am and was told our room was overbooked due to "plumbing issue." The night manager said even though he was aware of the situation at least TWO HOURS prior to our arrival but decided "it would be better to wait and inform us in person" instead… Read more
BE AWARE of the hotel practice of OVERBOOKING! We are SPG platinum elite. We arrived at the hotel at 1am and was told our room was overbooked due to "plumbing issue." The night manager said even though he was aware of the situation at least TWO HOURS prior to our arrival but decided "it would be better to wait and inform us in person" instead of contacting us by email or call, or do anything to minimize our inconvenience. WHY??? He was not apologetic but said it was "on me," and would arrange us to a different hotel nearby. When I inquired further about the location of this hotel, he had to google it and told me it would be 20 min from the hotel in Cambridge. The entire time all other staff were just watching us with pity and no one even offered us a water or anything. Later I found out why! We had no choice but got into the car they arranged, and checked in another hotel at 2am completely exhausted. Later, I learned from other limo drivers in town that this hotel does this "OVERBOOKING" nearly EVERYDAY! They witnessed some people leaving the hotel late at night CRYING AND BEING DRIVEN 30 MILES cross town sometimes. They said and I quote: "The residence side along with the hotel caters 80% of the cliental to Saudi guests who would pay them so much more money , they literarily don't care about other guests. You are lucky being sent only 6 miles away." It sounds like a tale, but our experience also testify this might be believable! It appears to us the night manager had to do all the unpleasant work of informing guest in person about the bad news, catching everyone by surprise and sending them away to hotels he does not even know where they are located. The next day, after the damage is done, there would be a "DELIGHTFUL" assistant manager on the phone, name Tamera, super apologetic and would make up for your loss (reading other reviews from tripadvisor and google can confirm this). In our case, we got our points back and some additional compensation points, which I thought it was totally fair if it was TRULY a rare occasion as she ensured us. But what if those limo drivers were correct? Then it was it sounds to me more like a willful and knowing policy violation of guaranteed rooms for platinum elite, not a negligent handling of the reservations. Good luck staying at this hotel and try to check in early! Read less
Image of the Tripadvisor rating Luxury in Boston

May 18, 2019 travelfam201126 San Mateo, California

I recently stayed at the Ritz Carlton Boston while on a quick business trip. Everything was flawless. From the service, to the room, to the beautiful club (one of the nicest hotel clubs I've ever seen), I was exceptionally pleased with my stay at this beautiful property. This is THE place to stay in Boston.
Image of the Tripadvisor rating Amateur Hour

May 14, 2019 John B

I am fortunate enough to have had a reasonable amount of luxury travel, and have to say that this is the first time I have ever posted a negative hotel review. After leaving the excellent resort the Chatham Bars Inn at the Cape, I checked into the Boston Ritz, to attend a board of directors meeting the next day. The front desk clerk, "Jose", was… Read more
I am fortunate enough to have had a reasonable amount of luxury travel, and have to say that this is the first time I have ever posted a negative hotel review. After leaving the excellent resort the Chatham Bars Inn at the Cape, I checked into the Boston Ritz, to attend a board of directors meeting the next day. The front desk clerk, "Jose", was at best indifferent, and at worst hostile. When I indicated that my assistant had booked a King bed, and not two doubles, he was rude and obnoxious in responding to my concern, and despite it being hours after official check-in, he said we would have to wait for another hour for the King we had booked. No apology, no amenity. I was very uncomfortable as a result, and spoke to the manager Tamara. She apologized profusely and said she would take care of it. I never saw her again. Instead, when I finally got to my room hours later, I was provided with a $50 coupon for a restaurant on site - if I were to go there at some point - and a tiny container of bath salts. In the interim, while waiting for my room, I had a light meal. In the past, where my room was delayed due to hotel error, we wold receive complimentary drinks/meal for our inconvenience. In this case... crickets. I could mention that I am a long time Ritz Reward member, but frankly, that is irrelevant in this case - irrespective of that status, no luxury hotel should treat a guest this way EVER. In summary, the reception was shoddy and hostile, and the remedial work by the management to address that reception was amateur and inadequate. Take my advice: don't stay here. As an aside, when we finally got to the room there was a dirty Q-Tip and hairs left in the bathroom. Nice. Read less