Westin Boston Waterfront

Boston, USA

The hotel

In the thriving Seaport District, this feature-packed hotel’s just steps from one of neighbourhood’s biggest draws, The Lawn on D. The outside comes in at The Westin Boston Waterfront too, with its lobby greeting you with natural stone and wood, a vertical garden, and leafy trees. Delve deeper and you’ll find 4 bars and restaurants, each sharing its own take on all-American dining: there’s the contemporary slant at Sauciety, the Irish-American pub twist at MJ O’Connor’s, American grill favourites at Birch Bar, and local light bites at City Bar. When you’ve had your fill of the food, the Westin’s Laugh Boston comedy club presents local and national acts. And, if Boston’s sightseeing highlights don’t eat up every second of your trip, there’s always the indoor pool and whirlpool, fitness studio, and group runs guided by a ‘RunWESTIN Concierge’.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Valet parking
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In the Seaport District, and near waterfront dining venues, steps from the BCEC and The Lawn on D. By foot, you’re just 8 minutes from the Spirit of Boston’s harbour cruises; 8-10 minutes from the Blue Hills Bank Pavilion music venue; 10 minutes from The Institute of Contemporary Art, Boston Fire Museum, and Boston Children’s Museum; and 13 minutes from Boston Tea Party Ships & Museum. The hotel’s on the MBTA subway line and bus route, and you can catch the hop-on/hop-off Trolley Tours from right outside. Transfer time from Boston Logan International Airport: 10 minutes.

Hotel information

793 rooms and suites. All with air-conditioning, flatscreen TV, iHome clock radio, alarm clock, coffee maker, bottled water, safe, hairdryer and iron and board. Rollaway bed* and crib* available on request. Traditional Rooms are 300-360 square foot and have views of South Boston and the Summer Street Reserved Water Channel, with 1 king-size or 2 double beds, sleeping maximum 2 adults and 2 children.

Cityview Guest Rooms are 300-360 sq ft and have views of downtown Boston, with 1 king-size or 2 double beds, sleeping maximum 2 adults and 2 children.

Premium Double Rooms are 370 sq ft and have views of the Boston skyline or historic waterfront, with 1 king-size or 2 double beds, sleeping maximum 2 adults and 2 children.

Sauciety (American grill, open for breakfast and lunch). MJ O’Connor’s (Irish and American pub with New England favourites, open for lunch and dinner). Birch Bar (handcrafted cocktails and snacks, open for dinner). City Bar (light bites and cocktails). Indoor swimming pool (heated) and Jacuzzi. WestinWORKOUT® Fitness Studio. 24- hour room service*. WiFi access*. Concierge.

*Denotes local charge.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1383)
  • Very good (1154)
  • Average (448)
  • Poor (157)
  • Terrible (99)
Image of the Tripadvisor rating Mediocre hotel, amazing room attendant

Jul 24, 2021 BarbideH

I was disappointed in the hotel which is reputed to be quite nice. Our key cards didn't work despite several trips back down 16 floors for a reset and we were left in the hallway for 45 minutes waiting for security to come reprogram the door; the coffee maker wasn't made for the coffee packets provided, so it coughed, sputtered, and poured water… Read more
I was disappointed in the hotel which is reputed to be quite nice. Our key cards didn't work despite several trips back down 16 floors for a reset and we were left in the hallway for 45 minutes waiting for security to come reprogram the door; the coffee maker wasn't made for the coffee packets provided, so it coughed, sputtered, and poured water all over everywhere; the remote was defective, and the room had a strong bad odor. In contrast to the many disappoints of the hotel, the woman who was in charge of our room was amazing. Carline Smith went down 16 floors to customer services many times on our behalf--she tried to get security to reprogram the door several times, she took the coffee pot for exchange, replaced the remote, and vacuumed the carpet with a deodorizer. She came every morning to check on us and address any ongoing problems we had. Customer service sent her back with the original coffee pot, stating that it worked fine, but she took it on herself to diagnose the problem and fix it--the basket was too small for the coffee packets, so she found a larger one. She was pleasant, friendly, compassionate, competent, and tireless in her efforts to ensure we had a good experience. Read less
Image of the Tripadvisor rating Not a typical Westin

Jul 20, 2021 disports Chicago

The hotel was still nice, clean and conveniently located near the Seaport attractions, however, it just didn't feel like a Westin. A little tired and dated. Staff was EXTREMELY nice, just looking for more benefits as a Titanium member.
Image of the Tripadvisor rating Great Hotel in a nice location

Jul 16, 2021 tash2117 Waterbury, Connecticut

My husband and I stood here for a weekend as we were in town for the Yankee-Red Sox game. The hotel is very nice and clean with a Huge lobby, full restaurant and also has a comedy club attached to it. they also have a Starbucks in the lobby, major perk for us as we love our Starbucks. Our room was a standard room but very clean. Staff was… Read more
My husband and I stood here for a weekend as we were in town for the Yankee-Red Sox game. The hotel is very nice and clean with a Huge lobby, full restaurant and also has a comedy club attached to it. they also have a Starbucks in the lobby, major perk for us as we love our Starbucks. Our room was a standard room but very clean. Staff was friendly. We did go to the pool for a bit, it’s indoor and it’s a standard pool. They do have onsite parking that’s a bit expensive but to be expected as you are in Boston. Only problem we had was trying to get an Uber from our hotel, it kept saying there were none available the entire stay. We had to walk out of the hotel to the corner in order to order ran Uber. Overall I would stay here again. Read less
Image of the Tripadvisor rating A Great Stay

Jul 9, 2021 emumarkland New Bedford, Massachusetts

The lobby of this hotel is memorable because it is such a wide and open area and has enormous television screens. We really enjoyed the bar/seating area in the lobby where we could order food at the end of a long day seeing Boston attractions. There are ample elevators, the room was nice, and overall it was quiet and comfortable. In addition,… Read more
The lobby of this hotel is memorable because it is such a wide and open area and has enormous television screens. We really enjoyed the bar/seating area in the lobby where we could order food at the end of a long day seeing Boston attractions. There are ample elevators, the room was nice, and overall it was quiet and comfortable. In addition, there is a convenient and tasty, full-service restaurant on site. Parking is an extra fee and costly, but that is to be expected in Boston. The pool was closed during the first night of our stay so that was a major disappointment for our child, but the incident was not the fault of the hotel. Read less
Image of the Tripadvisor rating We didn’t like the hotel

Jul 5, 2021 gabrielayavi Mont Tremblant, Canada

We pick the Westin because they are usually nice hotels with good decoration, more modern and they smell good. This hotel let us down completely. The beds were not properly made, we had to change rooms because it smelled bad and the decoration was extremely basic. This hotel was more like a Hampton inn than a Westin quality. Would recommend it for… Read more
We pick the Westin because they are usually nice hotels with good decoration, more modern and they smell good. This hotel let us down completely. The beds were not properly made, we had to change rooms because it smelled bad and the decoration was extremely basic. This hotel was more like a Hampton inn than a Westin quality. Would recommend it for the price at all. Read less