Westin Boston Waterfront

Boston, USA

The hotel

In the thriving Seaport District, this feature-packed hotel’s just steps from one of neighbourhood’s biggest draws, The Lawn on D. The outside comes in at The Westin Boston Waterfront too, with its lobby greeting you with natural stone and wood, a vertical garden, and leafy trees. Delve deeper and you’ll find 4 bars and restaurants, each sharing its own take on all-American dining: there’s the contemporary slant at Sauciety, the Irish-American pub twist at MJ O’Connor’s, American grill favourites at Birch Bar, and local light bites at City Bar. When you’ve had your fill of the food, the Westin’s Laugh Boston comedy club presents local and national acts. And, if Boston’s sightseeing highlights don’t eat up every second of your trip, there’s always the indoor pool and whirlpool, fitness studio, and group runs guided by a ‘RunWESTIN Concierge’.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Valet parking
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In the Seaport District, and near waterfront dining venues, this hotel’s steps from the BCEC and right by The Lawn on D – with its lawn games, seasonal outdoor concerts, and dining. By foot, you’re just 8 minutes from the Spirit of Boston’s harbour cruises; 8-10 minutes from the Blue Hills Bank Pavilion music venue; 10 minutes from The Institute of Contemporary Art, Boston Fire Museum, and Boston Children’s Museum; and 13 minutes from Boston Tea Party Ships & Museum. The hotel’s on the MBTA subway line and bus route, and you can catch the hop-on/hop-off Trolley Tours from right outside. Transfer time from Boston Logan International Airport: 10 minutes.

Hotel information

793 rooms and suites. All with air-conditioning, flatscreen TV, iHome clock radio, alarm clock, coffee maker, bottled water, safe, hairdryer and iron and board. Rollaway bed* and crib* available on request. Traditional Rooms are 300-360 square foot and have views of South Boston and the Summer Street Reserved Water Channel, with 1 king-size or 2 double beds, sleeping maximum 2 adults and 2 children.

Cityview Guest Rooms are 300-360 square foot and have views of downtown Boston and complimentary WiFi, with 1 king-size or 2 double beds, sleeping maximum 2 adults and 2 children.

Deluxe Rooms are 300-360 square foot and have views of the Boston skyline or historic waterfront with 1 king-size or 2 double beds, sleeping maximum 2 adults and 2 children.

4 bars and restaurants including Sauciety (contemporary American menu, open for breakfast and lunch), MJ O’Connor’s Boston Pub (Irish and American pub dining menu with New England favourites, open for lunch, dinner, and late-night dining), Birch Bar Boston Waterfront (with American grill menu and Crafted at Westin cocktails, open for dinner, seasonal patio), and City Bar Boston Harbor (American light bites and cocktails, open for dinner and late-night dining). Starbucks™*. 24- hour room service*. Indoor swimming pool (heated). Indoor whirlpool. WestinWORKOUT® Fitness Studio. New Balance Gear Lending* (including clothing and shoes). RunWESTIN™* (guided group runs on Mon, Wed and Fri mornings, and running maps with towel and cold bottled water on return). Laugh Boston* (comedy club with local and national acts, open Wed-Sat evenings). WiFi access*. Concierge. Gift shop. Laundry/dry-cleaning services*. Enterprise Rent-A-Car desk*. ATM. Self parking approx $36 plus tax per day and valet parking approx $46 plus tax per day available (payable locally, subject to change).

*Denotes local charge.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1305)
  • Very good (1113)
  • Average (427)
  • Poor (137)
  • Terrible (87)
Image of the Tripadvisor rating Stellar hotel, first rate but $$$$

Mar 20, 2019 Crypt0Knight Westerville, Ohio

Fantastic property with decent bars, restaurants, and amenities. Adjacent to the convention center, so super-convenient if you're attending a convention. Nice rooms, well furnished, clean, great mattress, beautiful view. Breakfast was good but pricey, but this is Boston. Room was really expensive. Many things are a short cab/ride share away,… Read more
Fantastic property with decent bars, restaurants, and amenities. Adjacent to the convention center, so super-convenient if you're attending a convention. Nice rooms, well furnished, clean, great mattress, beautiful view. Breakfast was good but pricey, but this is Boston. Room was really expensive. Many things are a short cab/ride share away, and Chinatown is within walking distance, though it's 1.5 miles. Read less
Image of the Tripadvisor rating The hotel was nice....

Mar 12, 2019 787sully Richmond, Virginia

Stayed here two nights for business. The hotels location is excellent if your doing business in the area or attending a conference. If your looking for extra's around the hotel stay downtown. The rooms were small and the hotel staff weren't overly helpful. The restaurant and parking were expensive.
Image of the Tripadvisor rating Conference

Mar 10, 2019 PsychRN12 Calgary, Canada

I attended a conference at this hotel. Overall, it was a great experience. The conference rooms were good and the food served great. My only complaint was with the parking costs. It was $40 to park per day. This is outrageously expensive but I had no choice. At least it was underground and heated. If you need to stay here, try not to have a… Read more
I attended a conference at this hotel. Overall, it was a great experience. The conference rooms were good and the food served great. My only complaint was with the parking costs. It was $40 to park per day. This is outrageously expensive but I had no choice. At least it was underground and heated. If you need to stay here, try not to have a vehicle with you. Read less
Image of the Tripadvisor rating Conference stay ok

Mar 10, 2019 Marktheshark027 Albany, New York

Stayed for a professional meeting. Reservation and check in and out processes were smooth. Price was reasonable ($189), but $50 to park was rediculous. Room was clean and comfortable. Good bed. Conference center was easily accessed. IT had a few glitches (microphones went silent). 2 of 3 days conference room was COLD. Food was mixed. 1 lunch was… Read more
Stayed for a professional meeting. Reservation and check in and out processes were smooth. Price was reasonable ($189), but $50 to park was rediculous. Room was clean and comfortable. Good bed. Conference center was easily accessed. IT had a few glitches (microphones went silent). 2 of 3 days conference room was COLD. Food was mixed. 1 lunch was good, 1 was terrible (way over cooked chicken). Breakfast was inedible. Cold hard eggs, potatoes, bacon... Coffee was good (Starbucks). Read less
Image of the Tripadvisor rating Job Well Done!

Mar 7, 2019 YALEBULLDOG

Dear Director of Rooms: I have always shared with my staff that feedback is a gift and I hope that you agree, because I am headed into a busy day but wanted to be sure to take a brief moment to provide some positive feedback on your team member Taronda. I called a week before my arrival to check on a reservation concern that I had that involved… Read more
Dear Director of Rooms: I have always shared with my staff that feedback is a gift and I hope that you agree, because I am headed into a busy day but wanted to be sure to take a brief moment to provide some positive feedback on your team member Taronda. I called a week before my arrival to check on a reservation concern that I had that involved some challenging logistics. When I called the property, I was greeted by the most cheerful voice who was happy to take ownership of my issue when no one was available at the front desk to address my concern. She escalated the issue to the MOD and ensured I was called back with a resolution. Upon arrival, she made a note in my reservation so that she could come out and welcome me in person when I checked in. A class act! Indeed, in my 15 years on the road with 800 nights at Marriott and Starwood, I’ve never met anyone at Service Express that didn’t just act as a PBX operator working in a very transactional way. Taronda was an exception and actually was a partner in creating a home away from home atmosphere for a weary traveler. She truly acted like a platinum (now ambassador) liaison. She was a one stop shop. She ensured my checkin was smooth, had my early check in set, gave me suggestions for dinner that far exceeded those offered by concierges in the past, arranged for multiple wakeup calls, and ensured that breakfast was sent up before my early morning meeting. I even had a note and amenity from your staff in my room that I know she helped facilitate. She had no idea how much I needed that glass of wine! I pride myself on noticing good talent and would probably be in workforce development if I were not a lawyer. I trust my instincts here an am happy to proclaim that Taronda is the real deal. She put the hospitable in hospitality and made my 30th night away from home in 2019 less stressful than it could have been. I hope a plan has been put in place to retain and develop this wonderful credit to your property. I respect PBX operators and Service Express and appreciate that the job is not easy, but I can say with some confidence that her talents can be used in so many other areas - particularly elite guest relations - since she understands our issues so well. I usually stay at the Westin Copley, but because of Toaronda I will be back at the Waterfront. She’s a keeper and I hope you will extend my thanks to her and to you as you have clearly chosen a staff that understands service is a team effort. I would be happy to share more about my interactions with Taronda and encourage you to contact me should you have any questions. Please forgive any typographical errors as I am literally writing this before I takeoff! Warm regards, AH, Esq. Ambassador Elite and Lifetime Titanium Elite Bonvoy Member Read less