Westin Boston Waterfront

Boston, USA

The hotel

In the thriving Seaport District, this feature-packed hotel’s just steps from one of neighbourhood’s biggest draws, The Lawn on D. The outside comes in at The Westin Boston Waterfront too, with its lobby greeting you with natural stone and wood, a vertical garden, and leafy trees. Delve deeper and you’ll find 4 bars and restaurants, each sharing its own take on all-American dining: there’s the contemporary slant at Sauciety, the Irish-American pub twist at MJ O’Connor’s, American grill favourites at Birch Bar, and local light bites at City Bar. When you’ve had your fill of the food, the Westin’s Laugh Boston comedy club presents local and national acts. And, if Boston’s sightseeing highlights don’t eat up every second of your trip, there’s always the indoor pool and whirlpool, fitness studio, and group runs guided by a ‘RunWESTIN Concierge’.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Valet parking
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Close to City Centre
  • Restaurant

Where is it

In the Seaport District, and near waterfront dining venues, steps from the BCEC and The Lawn on D. By foot, you’re just 8 minutes from the Spirit of Boston’s harbour cruises; 8-10 minutes from the Blue Hills Bank Pavilion music venue; 10 minutes from The Institute of Contemporary Art, Boston Fire Museum, and Boston Children’s Museum; and 13 minutes from Boston Tea Party Ships & Museum. The hotel’s on the MBTA subway line and bus route, and you can catch the hop-on/hop-off Trolley Tours from right outside. Transfer time from Boston Logan International Airport: 10 minutes.

Hotel information

793 rooms and suites. All with air-conditioning, flatscreen TV, iHome clock radio, alarm clock, coffee maker, bottled water, safe, hairdryer and iron and board. Rollaway bed* and crib* available on request. Traditional Rooms are 300-360 square foot and have views of South Boston and the Summer Street Reserved Water Channel, with 1 king-size or 2 double beds, sleeping maximum 2 adults and 2 children.

Cityview Guest Rooms are 300-360 sq ft and have views of downtown Boston, with 1 king-size or 2 double beds, sleeping maximum 2 adults and 2 children.

Premium Double Rooms are 370 sq ft and have views of the Boston skyline or historic waterfront, with 1 king-size or 2 double beds, sleeping maximum 2 adults and 2 children.

Sauciety (American grill, open for breakfast and lunch). MJ O’Connor’s (Irish and American pub with New England favourites, open for lunch and dinner). Birch Bar (handcrafted cocktails and snacks, open for dinner). City Bar (light bites and cocktails). Indoor swimming pool (heated) and Jacuzzi. WestinWORKOUT® Fitness Studio. 24- hour room service*. WiFi access*. Concierge.

*Denotes local charge.

Rating summary

  • Sleep Quality Image of the Tripadvisor rating
  • Location Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (1389)
  • Very good (1154)
  • Average (450)
  • Poor (159)
  • Terrible (104)
Image of the Tripadvisor rating Where did customer care go for lifetime Marriott reward members and Deloitte corporate accounts.

Oct 20, 2021 JCR8181

For a lifetime Marriott Rewards member, welcome to the the worst experience I’ve had in 22 years of business travel. I call to confirm reservation prior to arrival at the Deloitte rate. I get to the hotel and no record of my reservation on file. The front desk can’t wait to stick me with the walk up rate of $450 per night then 5 mins later in the… Read more
For a lifetime Marriott Rewards member, welcome to the the worst experience I’ve had in 22 years of business travel. I call to confirm reservation prior to arrival at the Deloitte rate. I get to the hotel and no record of my reservation on file. The front desk can’t wait to stick me with the walk up rate of $450 per night then 5 mins later in the conversation tells me it’s $495 per night. And was going to give me that rate for both nights. Thank heavens I pulled up the app and got the second night for $255. Since it was shortly after midnight the app wouldn’t let me go back one day. Welcome to the “Cold and very unfriendly” Westin here in Seaport, MA. They’ve lost their customer care here for sure. Would recommend anything else! Not much common sense let along taking care of a customer. Recommend to avoid this property whole heartedly. . Read less
Image of the Tripadvisor rating Very good staff

Oct 18, 2021 Faust F Mattapoisett, Massachusetts

There was a long line at check-in but the staff moved us along quickly. Room was a little more spacious than I have seen recently. Starbucks off the lobby - that staff moved a long line quickly as well. The hotel is connected to the convention center and was full of conventioneers, but the spacious lobby never felt crowded. Indoor pool was a plus.… Read more
There was a long line at check-in but the staff moved us along quickly. Room was a little more spacious than I have seen recently. Starbucks off the lobby - that staff moved a long line quickly as well. The hotel is connected to the convention center and was full of conventioneers, but the spacious lobby never felt crowded. Indoor pool was a plus. Just a one night stay but I would return. Read less
Image of the Tripadvisor rating Booked king room but told none is available when arrived

Oct 14, 2021 Siyu H New York City, New York

Despite the fact that I have booked a king room online more than a month ago, we were told that no king room was available when arrived at the front desk. We got moved to a two queens room, which was okay. I paid for a city view room. But the so-called city view was definitely not worth it lol. Overnight parking was 44$ total. Breakfast not free.
Image of the Tripadvisor rating Warm and Welcoming

Oct 10, 2021 jolenea628

My stay was in Winter of 2018. It really stands out in my mind so I had to finally write a review. We arrived after 9pm and the front desk staff was so lovely and welcoming. Our daughter was 3 years old at the time and was given a special bag full of things to do and “good night Boston” book. It made her night so special and the relief and… Read more
My stay was in Winter of 2018. It really stands out in my mind so I had to finally write a review. We arrived after 9pm and the front desk staff was so lovely and welcoming. Our daughter was 3 years old at the time and was given a special bag full of things to do and “good night Boston” book. It made her night so special and the relief and feeling of rest we experienced was a treat for us. We do stay here at the Westin when we return to Boston as it’s close to the children’s museum, walkable and comfortable. Read less
Image of the Tripadvisor rating All about Steve!

Oct 1, 2021 Meandering7s

We stayed for Boston Comic Con. As some have said, checkin was an issue because when we got there, there was already a line...and noone at the front desk. They have only 2 desks for checking people in. People were standing around looking at each other like, 'what is going on?'. This was around 10pm....this is a large hotel in Boston with a… Read more
We stayed for Boston Comic Con. As some have said, checkin was an issue because when we got there, there was already a line...and noone at the front desk. They have only 2 desks for checking people in. People were standing around looking at each other like, 'what is going on?'. This was around 10pm....this is a large hotel in Boston with a bar, restaurant right there at the lobby, so it is not like some small place that has shut down for the night. Eventually, 2 people did come out of the back area and started checking people in. For us, though, we did not care that much because we had already talked on the phone with Steve, who made sure our room was all set, had a fan put in our room, made sure we had everything we needed. Over the days we were there, we talked to him a lot, as he answered the phone each time we hit 0 on our room phone (he seemed to never have a day off!). We ordered some room service and he even added in a comped item! Every time we talked to Steve, he would re-iterate that he just wanted us to enjoy our time there, help us in any way he could. We did not use the pool, gym, other amenities as we were at Comic Con all day each day. There is a Starbucks off the lobby where you can get the usual Sbux stuff which served us well. There is also an ATM right next to Starbucks, if you need cash for things like the con! The room itself was fine, the usual King size room for a 4-star Boston hotel. A/C worked fine. Parking overnight is a pain, as you have to pay around 40.00 each night, but that is the same for everywhere in Boston. No way around it, either, trust us, we tried! It is completely separate from the hotel, so they have no control over it. If they did, I am sure Steve would have helped with that too! Seriously Marriott/Westin...treat Steve well! We offered to get him a coffee at Sbux but he declined. Steve made all the difference in our stay, and next time we book, we will be calling him! This would have been a lower rating due to the checkin issues but Steve brought it tot he 5 stars. One thing of note...you can sign into your Netflix account there. However, if you do so, you need to also log out! We did not realize this, and a couple of days later, we started seeing new shows pop up that we have never watched. We asked Netflix and they said that a device in Boston was using our account! We called the hotel and they were very sweet and helpful in trying to fix the issue. In the end, we had to reset our password, which gives you the option of logging you out of all devices at once. Pro Tip: on Sundays, you can park for free on Summer Street all day. We did that for the Sunday portion of Comic Con. Depending on your luck (we did so at around 10am) you can get a spot right near/outside the convention center. Just need to be there early enough, as right as we parked, the street suddenly started filling up. Also, the bridge that connects the hotel to the convention center is the best way to get in and out. If you leave the convention center from the side entrance, you need to go left, walk until you hit the underground parking lot/T stop. On your left will be two ramps, one going right/straight, the other going left. Take the left one (like backtracking over the way you just came from). It will bring you right out into the hotel driving entry. Read less