L'Auberge Carmel

We spend my birthday weekend there and we had a wonderful stay. The rooms are spacious, super clean with amazing natural light, very comfy bed, bathroom is so cozy (tiles are heated) and a bathtub to die for. The ambiance of the courtyard feels so romantic, relaxed and warm. The breakfast was delicious, the fluffy french toast is the bomb, missing it already. We had the best couples massage in our room. As far as customer service they go above and beyond to make you feel very comfortable and make sure that all your needs are met, a few things to mention, we were driven to and picked up from our restaurant one night which was so nice since we had had some wine, the pastry chef Yolanda made custom delicious sweet treats for my bday, my husband forgot his coat at a restaurant in the area and only remembered when we had left Carmel, Edwin went out of his way to pick it up at the restaurant and arranged for it to be shipped to us. Overall phenomenal customer service. We would highly highly recommend L'Auberge Carmel Katia, Edwin, Dianna, Yolanda and the entire staff were amazing and made our time there truly memorable. Thank you Renida and Mike Read less

The staff was exceptionally welcoming and the location perfect. But we expected more for a hotel of this caliber. The room, while spacious, felt outdated. My phone was running low, Yet there was no outlet easily accessible by the bed, so I had to sit on a rather uncomfortable arm chair that was near a plug. The bathroom was large, the towels plush and the room was very clean. Read less

This was our fourth stay at L'Auberge. Frankly, I don't see why we would consider anywhere else for our couples escapes. From the minute you pull up, you feel like you are a celebrity. You are treated like you are the only guests, or at least the most important, from the time you walk in until you leave. The rooms are awesome, the serve is over-the-top, and the location is ideal. This is our go to in Carmel. Read less

My friend and I took a girls' weekend up to Carmel, and having stayed at L'Auberge properties in Napa before, decided to book a night here. Coming from SF after a hectic week, we were anxious to find a parking spot, so as I ran up to the courtyard, a lovely man named Mike calmly and graciously met me, explained he would valet our car, and then asked me my name and held out his hand and introduced himself. It was at that moment I instantly began to relax and also realized that this is a hotel that prides itself on both helping guests feel like it's their home AND providing exeptional, curteous, gracious service that is so hard to find these days. After having our car parked (all services are free thanks to the great idea of just tacking on a $30 service charge every night), the woman at check-in greeted us with complimentary organic hibiscus juice made in-house. The rooms are not your modern, everything-looks-the-same behemoths...but isn't that the charm of Carmel? The lobby is marble; the courtyard leading to the rooms is brick-lined with wall-climbing flowers, vines, and with a bubbling fountain in the center; the rooms are cozy but equipped with modern-day amenities like heated bathroom floors, an iPad for room service, free WiFi, a flat-screen TV, a fridge, and an espresso machine (we just got the standard room, nothing special). The personal touches came from the dessert chef's bowl of housemade caramels and a little bag of trail mix, along with two gigantic bottles of sparkling water--all at no charge to guests. Imagine staying in a renovated French country chateau and that's L'Auberge Carmel. What's even better is that you're 1 block away from all restaurants and shops, and about 4 blocks away from the gorgeous beach. Overall, the service and the charm make this hotel well worth the money. Read less

My wife and I loved this place. It felt as if we were in the French countryside. While the rooms were simple, they were clean and well kept. The staff was outstanding: they knew and remembered our names, they were friendly, helpful and fast. Breakfast was good, and the restaurant was top out of sight (as was the price!). We will definitely go back. Onlly issue was noise at 7:00 am or so with the trash being taken out of the alley behind the hotel. Read less