The Queen Mary Hotel

We nearly booked an overnight on the Queen Mary but the reviews and prices suggested it might be best avoided. Glad that we went elsewhere but the tour was essential to see this part of history. Lots to see and must have been majestic in its day but sad to see it as it is now. A lot of money is needed to improve the overall experience but with a lot of competition it is hard to see this happening. Read less

We came here excited to stay on the famous haunted Queen Mary and I feel a little mixed after our visit. The ship as a whole is really cool and impressive in many regards (especially the first time you're standing on the outside of it). My mom was staying in a standard room which seemed to be a little smaller than a traditional hotel room, but otherwise seemed pretty nice. My wife and I had a suite, it was confusing and left a bit of a feeling of uncomfortability going to sleep. To elaborate a little more on that, the suite had rooms with no particular purpose, several bathrooms that were split into multiple sections, etc. It felt a little more like the Winchester house in design which doesn't feel great to sleep in. We're not really picky or overly critical of most places, but the rooms could really use some updating or revival. Beyond the sleeping situation, it definitely felt like a step back in time and it was great to get to explore the halls of the Queen Mary and enjoy the activities it had to offer. My recommendation would be to improve the check-in process since that took an abnormally long amount of time and to be a little clearer in directions for the events taking place on the Queen Mary. They're often not intuitive to find and the workers didn't seem to know where they were at either. Read less

We usually stay at the Queen Mary when we leave for a cruise out of Long Beach. Our friends like the nostalgia so we usually over look the high price and the outdated amenities. We got there during an event called Haunted Harbor and didn’t think too much of it. We generally never get to worked up about anything and can work through it. We went out to dinner with our friends across the harbor and returned about 10:30. When we got into our room we clearly shared a wall with the haunted house and heard pipes being clanged together and screaming every 3 minutes. We were tired and the phones didn’t work in the room so we couldn’t call and complain. We also didn’t want to move rooms so late because we we leaving early in the morning for the cruise. The noise continued every 3 minutes until 2am and it was miserable. When we checked out we went to the front desk and told them of the horrible night without sleep. The front desk said “yes, that is a horrible room to be in” and explained that the hotel had called guests prior to arrival to tell them of the event. I told them I didn’t get the call and they made me feel like it was our fault for not getting the call. I explained it was hard for me to believe that they would tell us that we would be up till 2 am listening to screaming and banging every 3 min when a group went through. The staff reluctantly gave us our amenities charge back which was silly since we paid nearly $20 in amenities and didn’t even have WiFi or service for our phone. We travel a lot and this by far was the worst experience we have had. Please do not stay here, if only for there lack of empathy for an event they are making tons of money off and totally screwing the hotel customers. Read less

In this cruise ship you will have the experience to see the old construction styles of rooms, theatres, shops areas, etc. If you are lucky you may see the room where Winston Churchill, former president of England, stayed in one travel. It has shops and a restaurant. They have three tours, the historic tour, the haunted tour and the engine tour. Nice to spend a day learning from history. Read less

Staying on the Queen Mary was supposed to be a highlight of our trip. I love maritime history and cruising and couldn’t wait to combine a bit of both! We booked a suite to make the most of it. We arrived a bit late so could not do a proper tour but had time to explore the ship on our own. I absolutely loved being on board although she is in desperate need of maintenance. They are trying to keep up with the wood rot, but decks are in very poor condition. I loved the original decor in the room. The heating didn’t work properly and we didn’t have hot water. We had read reviews and knew she was a bit run down but still really enjoyed it! Read less