Hyatt Regency Monterey

I was checked in by Jackie, who was exceptionally personable. As I was traveling with my children, she made sure to tell me about the games (ping pong, giant connect four, etc) and gave us s’more kits for the evening. She went on to let me know there was a jazz band at the Fireplace Lounge that evening and that the kids were welcome. This was great to know, as I was traveling solo (with the kids), and really loved having the option for some adult time, with the kids in tow. Our room was a perfect location for us (building 12). It was considered floor 2, but was on the same level as the parking lot, which was great for me. The pool (one of two) was very close, as was a fire pit, ice machine and elevator. I really felt fortunate, as I had booked with rewards points, and am used to not getting the best rooms in that situation. Some perks of the property are free valet, the complimentary s’mores kits, the fire pits, live music in the evenings, complimentary bottled water, super cold refrigerator and last but not least, the friendly staff. Every employee we came in contact with was above par. We passed a housekeeper as we were leaving our room shortly after we had checked in, who went out of her way to greet us and make sure our room was in good order. She said if we needed anything at all to please find her or call down and whatever we needed would be provided. Carl at TusCA was amazing! He even did a magic trick for my daughter. As soon as we were seated he informed me that children 5 and under are free at the buffet and to go ahead and get her started. That was a nice surprise and the buffet had a little of everything to choose from. After breakfast we headed outside to check out the game patio. Literally every outdoor game you can imagine. Ping Pong, giant Jenga, cornhole, shuffleboard, and giant connect four. So much fun. There is another fire pit in the area that is huge and very nice. Many reviewers note the age of the property and the renovations needed. I do agree that the property could use a facelift, but as I have stayed here in the past, I believe they are working towards that. Our room was updated as far as fixtures, bedding, etc, the only things that stuck out to me (but didn’t bother me) were the popcorn ceilings, the entry doors (thin and worn looking) and the sliding glass doors. They could also use some sound proofing, as you could hear folks coming/going in the halls. I had my earplugs, so it was never an issue. All in all, the property & staff exceeded my expectations. Is this the nicest Hyatt Regency? No, but I do believe they have the potential and the vision. I have also stayed at (5) other properties in the area that are newer and considered high end, and I can tell you the staff and amenities of the Hyatt outweigh the cosmetic upgrades, in my opinion. I will definitely be staying here again. We had a fantastic time! Read less