Embassy Suites Walnut Creek

Oakland, California Coast

The hotel

The classic combo of location and creature comforts, Embassy Suites Walnut Creek is a perfect launch pad for exploring northern California. Just across the road from Pleasant Hill BART (Bay Area Rapid Transport) station, which links you to downtown Oakland and San Francisco, you can stay in all-suite cosiness without missing out on the sights. There’s a free ‘cooked-to-order’ breakfast in the tropical atrium to set you off for the day, from omelettes stuffed with your favourite fillings to simple ‘eggs and bacon’ or ‘coffee and pastry’ pairings. And each night, there’s an evening reception with complimentary drinks and appetisers to greet you back from your sightseeing. If you need a break from exploring, this East Bay hotel is ready with its fitness centre, indoor pool and hot tub.

Amenities

  • Bar
  • Swimming Pool
  • Room Service
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Restaurant

Where is it

In the East Bay area, just 2 miles from Broadway Plaza, the hotel’s just across the road from Pleasant Hill BART station, linking you to downtown San Francisco and Oakland, and their airports. There are a choice of restaurants and shopping outlets nearby, and it’s a short drive to Waterworld California, with Sun Valley Shopping Center and Mount Diablo State Park each 5 miles away, and Napa Valley 25 miles away. Valet-parking $22 plus tax per night (payable locally, subject to change). Transfer time to San Francisco airport: 35 min.

Hotel information

All 2 room suites. All with separate living room and bedroom, air-conditioning, 2 42” flatscreen HDTVs with cable channels, WiFi available*, clock radio with MP3 connection, telephone, microwave, mini-fridge, Kuerig coffee maker, hairdryer, iron and board, and weekday newspaper. 2 Room Suites 1 King Bed have 2 42” flatscreen HDTVs, and 1 king-size bed and a sofa bed, sleeping max 2 adults.
2 Room Suites 2 Double Beds have 2 42” flatscreen HDTVs, and 2 double beds and a sofa bed, sleeping max 4 adults.

Embassy Grill (casual menu, lunch, dinner, and Sunday brunch). Embassy Lounge (bar with light meal menu). Atrium (hosting complimentary cooked-to-order breakfasts and evening receptions with appetisers and drinks). CP Express* (room service). Indoor swimming pool. Hot tub. Fitness Centre. Pavilion Pantry® (24 hour convenience market). Gift shop. Laundry facilities* (coin operated). Laundry/valet service*. Cash machine. WiFi available*.

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (530)
  • Very good (438)
  • Average (257)
  • Poor (171)
  • Terrible (142)
Image of the Tripadvisor rating Wake up, Management! Unbelievable!

Mar 19, 2020 JKW3 Livermore, California

Upon entering the first room we were assigned (on the 5th floor), I went to set a bag on the desk/table, and my foot kicked something "weird" under the table; upon inspection, I found that it was a breakfast sausage!! (see the picture) I tried to call the front desk to ask for another room, but neither landline in our suite worked; both were… Read more
Upon entering the first room we were assigned (on the 5th floor), I went to set a bag on the desk/table, and my foot kicked something "weird" under the table; upon inspection, I found that it was a breakfast sausage!! (see the picture) I tried to call the front desk to ask for another room, but neither landline in our suite worked; both were absolutely dead! So I took a picture of the sausage down to the desk and got a new room (on the 7th floor). Great! The second day of our stay I left the room at noon and noticed a plate of leftover pizza sitting outside a room. I didn't think too much of it at the time, but when I returned to the room hours later, said pizza was still there. The next morning when we went down for breakfast, yup, pizza still there. So I took a picture ... because really, how many employees must've walked past that pizza and thought, "not my job"? When we returned from breakfast that room was being cleaned. And the pizza? It had been moved to a table next to the elevator! Unbelievable! You could assume they're short-staffed due to the coronavirus; but in that case, it's still Management's job to keep an eye out to make sure everything is taken care of. I gave them two stars (instead of just one) because the front desk gal, Rose, was very nice and efficient. Also all of the kitchen staff were very nice and working hard. Read less
Image of the Tripadvisor rating Horrible Customer Service with Trivage

Mar 18, 2020 brencal2020

I tried to cancel because of Covid19 Could not get a hold of anyone. I had to call my credit card company to dispute the charges. No one available at the hotel or with Trivago, This is a horrible look for both companies with the current climate
Image of the Tripadvisor rating Wake up!

Mar 9, 2020 Gene R Devon, Pennsylvania

Just canceled a busines stay for tomorrow, a full 24 hours prior to arrival and was told I would not get a refund due to missing cancellation policy. I asked if they've heard of whats going on in the country and they said "yes but it was going on last week as well"...I stated that a lot has changed since last week when I made the reservation, I'm… Read more
Just canceled a busines stay for tomorrow, a full 24 hours prior to arrival and was told I would not get a refund due to missing cancellation policy. I asked if they've heard of whats going on in the country and they said "yes but it was going on last week as well"...I stated that a lot has changed since last week when I made the reservation, I'm 60 years old and all news report state that 60+ year-olds should not be traveling...this is the worse example of customer service...You've lost me HILTON! Read less
Image of the Tripadvisor rating Excellent room, but A LOT of kids at this hotel!

Mar 9, 2020 mwinter1

Overall, great property. Love the complimentary happy hour and drinks, free breakfast buffet in morning. And room was awesome,. We had a suite- plenty of room, clean, and the bedding was AMAZING! One of the most comfy beds I've ever slept in! Those are the pluses! But... this is not a 'nice quiet stay'. So if you want that- look elsewhere. There… Read more
Overall, great property. Love the complimentary happy hour and drinks, free breakfast buffet in morning. And room was awesome,. We had a suite- plenty of room, clean, and the bedding was AMAZING! One of the most comfy beds I've ever slept in! Those are the pluses! But... this is not a 'nice quiet stay'. So if you want that- look elsewhere. There were SEVERAL groups with a lot of children. not families. more like 'teams'. Everywhere we went, big groups of kids. Running all over, up and down halls, etc. Which is ok... just be prepared for that. And the pool- do not plan to use the indoor poolk for a nice swim, or to let your small kids in. The pool was PACKED with at least 50 or more LOUD, unruly kids/teens. It was unsafe. My girls were huddled in a corner, trying not to get jumped on, knocked over, splashed. I saw another parent complain to the gal at the door (who should be limiting the number of guests in the pool!) that her child was being aggressively dunked and pushed and what not. There were no adults watching these big groups of kids- it was a free for all. The employee at the door of pool checking tickets told me it is usually pretty crazy on Fri-Sat nights (I asked 'is this NORMAL?) I couldn't even stay in there- I was soaked after trying to sit and watch my kids. We left. So if the pool isn't your main focus, or reason for choosing this hotel on a weekend-- then by all means, it's GREAT! Weekends--I get the idea it is a crazy hotel! Read less
Image of the Tripadvisor rating Conflicted

Feb 28, 2020 johnbn38 San Antonio, Texas

I stay at Hilton properties as a matter of rule. This is my 4th stay at this Embassy, during the last 2 years, and they have yet to hit the mark. Little things, that become huge issues in the “hospitality” industry. This time, it was not the snotty front desk personnel, or the maddening noise of the BART train, should you be unlucky enough to be… Read more
I stay at Hilton properties as a matter of rule. This is my 4th stay at this Embassy, during the last 2 years, and they have yet to hit the mark. Little things, that become huge issues in the “hospitality” industry. This time, it was not the snotty front desk personnel, or the maddening noise of the BART train, should you be unlucky enough to be assigned a room on that side of the hotel. This time it was maintenance. Clogged toilet at first use, a slow draining shower, and a safe that had no power. To their credit the maintenance response was at light speed. Hotel is generally clean, food service is good and the location is superb. Stay away from the BART side and hope you have a better experience than we did. Read less