Hilton Concord

Oakland, California Coast

The hotel

Set against views of Mount Diablo, Hilton Concord’s thought of everything you need for a stay in East Bay. First there’s the location: it’s right between Waterworld California and the Willows and Sun Valley shopping centres, each a stroll away; and its complimentary shuttle runs to the Concord BART station for easier trips into San Francisco. Then there are the hotel’s own attractions, from the fitness centre, outdoor pool and whirlpool, to its various watering holes, ideal whether you just want to grab a Starbucks coffee on your way out, or linger over a glass of Napa or Sonoma wine on your way back in. And finally it adds the pleasingly named ‘Plate & Vine’, serving locally sourced north Californian favourites against an on-trend backdrop of brick walls and rustic detailing.

Amenities

  • Bar
  • Swimming Pool
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

Between Willows Shopping Center, 1 block away, and Waterworld California, just a half mile stroll, the hotel is also just 1 mile from other East Bay attractions including Todos Santos Plaza, Sun Valley Shopping Center, and Buchanan Golf Course. The hotel runs a complimentary shuttle to and from places within a 3 mile radius of the hotel, including Concord BART station, which connects you to San Francisco. Self-parking $18, valet-parking $20, plus tax per night (payable locally, subject to change). Transfer time to San Francisco airport: 45 min.

Hotel information

329 rooms and suites on 11 floors. All with air-conditioning, 42” flatscreen HDTV with cable channels, WiFi available*, alarm clock with MP3 connection, telephone, mini-fridge, Cuisinart coffee maker/tea making facilities, laptop safe, hairdryer, iron and board, and weekday newspaper. 1 King Bed Rooms have 1 king-size bed, sleeping max 2 adults.
2 Double Beds Rooms have 2 double beds, sleeping max 4 adults.

Plate & Vine (north Californian menu, locally sourced ingredients, daily breakfast, weekday lunch, and Mon-Sat dinner). The Wine Bar (with Napa and Sonoma wines and handcrafted cocktails). Lobby Coffee Bar (serving Starbucks). Room service*. Heated outdoor pool. Whirlpool. Precor® Fitness Centre. Patio lounge area with fire pit. Pavilion Pantry® (24-hour convenience market). Gift shop. Shuttle service (including Concord BART station and venues within a 3 mile radius). Concierge. Laundry facilities* (coin operated). Laundry/dry-cleaning service*. Cash machine. Technology Lounge (24-hour, with free internet access). WiFi available*.

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (555)
  • Very good (379)
  • Average (131)
  • Poor (99)
  • Terrible (77)
Image of the Tripadvisor rating Peaceful stay

Jan 22, 2020 Meg H

Great service, great location. Room service was good, offers vegetarian sausage, which is a huge plus. :) Fitness center is small, but adequate, and open 24/7. Pool is outdoors, but heated, and only steps outside from the hotel (pictures looked like it was a ways away for some reason), so you could really go in it in the winter.
Image of the Tripadvisor rating My stay on 1-11-20 to 1-12-20

Jan 14, 2020 rparker2020

I feel like I am repeating my self but I don't know what part of this review will actually be read. The fire alarm went of at 6 am after we were attending a company appreciation party that finished at 11pm we got to sleep some time after midnight. When the FIRE alarm went off it scared the both of us we headed to the stair well where I had to held… Read more
I feel like I am repeating my self but I don't know what part of this review will actually be read. The fire alarm went of at 6 am after we were attending a company appreciation party that finished at 11pm we got to sleep some time after midnight. When the FIRE alarm went off it scared the both of us we headed to the stair well where I had to held my Fiancé down 4 flights of stairs because her back has screws and rods in it. Just as we get down stairs and round the corner freezing and tired they say in is a false alarm. Then we have to wait for the alarm to stop so we can get in the elevator to go back to our room. Read less
Image of the Tripadvisor rating Outdated

Jan 9, 2020 Thetraveler502 Seattle, Washington

Old, outdated, dirty and broken. Assigned to stay here for work and this property literally gets worse every time. Broken internet, moldy bathtubs, completely outdated, no diamond room for drinks and snacks. This place has the quality of a motel 6, not a Hilton!
Image of the Tripadvisor rating Great property and personnel

Jan 9, 2020 Fred D Coupeville, WA, United States

The person who checked me in went above and beyond in my room selection and granted me a few extra benefits, I was very pleased with the service and the “extras”. Very nice. The property is very nice, many food and shopping amenities close by, close to the airport. Inside the lobby is pleasant with a comfortable lobby bar. The restaurant… Read more
The person who checked me in went above and beyond in my room selection and granted me a few extra benefits, I was very pleased with the service and the “extras”. Very nice. The property is very nice, many food and shopping amenities close by, close to the airport. Inside the lobby is pleasant with a comfortable lobby bar. The restaurant is also intimate and comfortable. I ordered fish and chips to go and the greeter personally saw to my order and brought a glass if water while I waited. Nice touch. I am a lifetime Diamond Honors member, I have been to many Hilton properties. This is definitely one of the best! Read less
Image of the Tripadvisor rating Ok stay

Jan 6, 2020 TheManAndTheLegend Sunnyvale, California

Very disappointing to hear during check in that the club was closed 10 months ago while i booked a club room. Your system should not allow to book a club room if you do not have a club room. This is very misleading. Moreover in the mobile app in the benefits it said i will have access to the club on the 10th floor and even when chked in the app… Read more
Very disappointing to hear during check in that the club was closed 10 months ago while i booked a club room. Your system should not allow to book a club room if you do not have a club room. This is very misleading. Moreover in the mobile app in the benefits it said i will have access to the club on the 10th floor and even when chked in the app showed me in the map when i chose a room the location of the club. Very misleading. Very disappointing. The check in guys told me they will give me points for the compensation but looking at what was posted in my account it didn't happen. Couldn't be more disappointed. The room is clean but smell was neutral, no good smell like in other properties. Overall still a nice property. Restaurant 1st and main course for dinner were very good. The cream brulee was a disappointment. Texture like a cake and not creamy showed to the waitress which replaced it. The 2nd option was ok, not great. Loved the fact u can check in with the app and use the digital key on your arrival to the hotel. I hope in the future the lobby piano will have a pianist. Breakfast was ok and free to diamond member. Not the best but ok. Gym is ok. Will come again. Read less