Hilton Concord

Oakland, California Coast

Plate & Vine Restaurant
1 King Bed
2 Double Beds
Plate & Vine Restaurant
1 King Bed
2 Double Beds

The hotel

Set against views of Mount Diablo, Hilton Concord’s thought of everything you need for a stay in East Bay. First there’s the location: it’s right between Waterworld California and the Willows and Sun Valley shopping centres, each a stroll away; and its complimentary shuttle runs to the Concord BART station for easier trips into San Francisco. Then there are the hotel’s own attractions, from the fitness centre, outdoor pool and whirlpool, to its various watering holes, ideal whether you just want to grab a Starbucks coffee on your way out, or linger over a glass of Napa or Sonoma wine on your way back in. And finally it adds the pleasingly named ‘Plate & Vine’, serving locally sourced north Californian favourites against an on-trend backdrop of brick walls and rustic detailing.

Amenities

  • Bar
  • Swimming Pool
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

Between Willows Shopping Center, 1 block away, and Waterworld California, just a half mile stroll, the hotel is also just 1 mile from other East Bay attractions including Todos Santos Plaza, Sun Valley Shopping Center, and Buchanan Golf Course. The hotel runs a complimentary shuttle to and from places within a 3 mile radius of the hotel, including Concord BART station, which connects you to San Francisco. Self-parking $18, valet-parking $20, plus tax per night (payable locally, subject to change). Transfer time from airport: 45 minutes.

Hotel information

329 rooms and suites on 11 floors. All with air-conditioning, 42” flat-screen HDTV with cable channels, WiFi available*, alarm clock with MP3 connection, telephone, mini-fridge, Cuisinart coffee maker/tea-making facilities, laptop safe, hairdryer, iron and board, and weekday newspaper. 1 King Bed Rooms have 1 king-size bed, sleeping maximum 2 adults.

2 Double Beds Rooms have 2 double beds, sleeping maximum 4 adults.

Plate & Vine (north Californian menu, locally sourced ingredients, daily breakfast, weekday lunch, and Mon-Sat dinner). The Wine Bar (with Napa and Sonoma wines and handcrafted cocktails). Lobby Coffee Bar (serving Starbucks). Room service*. Heated outdoor pool. Whirlpool. Precor® Fitness Centre. Patio lounge area with fire pit. Pavilion Pantry® (24-hour convenience market). Gift shop. Shuttle service (including Concord BART station and venues within a 3 mile radius). Concierge. Laundry facilities* (coin operated). Laundry/dry-cleaning service*. Cash machine. Technology Lounge (24-hour, with free Internet access). WiFi available*.

* Denotes local charge.

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (564)
  • Very good (381)
  • Average (133)
  • Poor (99)
  • Terrible (79)
Image of the Tripadvisor rating Horrible stay and horrible service

Apr 3, 2021 sunny k Los Angeles, California

We booked our stay for Hilton Concord from 4/1-4/4. Unfortunately, it was a very unpleasant stay. We stayed in room 534 and 532. On Friday, as we were walking to our room, we found a massive pile of POOP in the hallways. GROSS. Then, later that night (10:00 PM), two guys were smoking a cigarette in the stairways. I called to complain, and the guy… Read more
We booked our stay for Hilton Concord from 4/1-4/4. Unfortunately, it was a very unpleasant stay. We stayed in room 534 and 532. On Friday, as we were walking to our room, we found a massive pile of POOP in the hallways. GROSS. Then, later that night (10:00 PM), two guys were smoking a cigarette in the stairways. I called to complain, and the guy was VERY unhelpful. He stated that he could move us to a different room. I explained that was not an option as we have an 8-month old baby who is sleeping. I asked to speak to a manager and he stated that no manager was on duty. This place is disgusting and very poorly ran. Read less
Image of the Tripadvisor rating Not Wheelchair Friendly or. Clean

Mar 16, 2021 Cheryl S

My husband is in a wheelchair & we requested a wheelchair access room. The room was so full of furniture he could barley move around. The only thing they did was put double doors on the bathroom and bars on the wall. The sink was so close to the tub he couldn’t get very close to the sink. There was no bench or seat to take a shower & no hand held… Read more
My husband is in a wheelchair & we requested a wheelchair access room. The room was so full of furniture he could barley move around. The only thing they did was put double doors on the bathroom and bars on the wall. The sink was so close to the tub he couldn’t get very close to the sink. There was no bench or seat to take a shower & no hand held shower head.the room was filthy. Drink stains on the arms of the upholstered chair. Filth all over the floor. Toenails from the previous guest on the bathroom floor. This place is in bad need of a remodel & a contractor who knows what a wheelchair bound person would need! Read less
Image of the Tripadvisor rating Comfortable Stay.

Sep 12, 2020 TheCATraveler United States

Dated hotel, but comfortable. Pros: Location near freeway, Safe, Clean, Bar/Breakfast Cons: Parking Fee, Limited Staff, Hotel needs refresh/upgrades Decent Hotel in mature area. Stayed Pre-Covid. Would return for area convenience.
Image of the Tripadvisor rating Highly Recommend_Great Staff_Nice Hotel_Gave Wildfire Evacuees a Break on Fees

Aug 23, 2020 AlleyN_5 California

Always someone at the front desk. Every staff member was friendly, efficient and kind. As we were evacuated due to a wildfire in our area, they gave us a break on most fees (e.g., cancellation fees, pet and parking fees), which was greatly appreciated. Other Pros: - COVID-19: Masks required in hotel; All staff wear masks or face shields;… Read more
Always someone at the front desk. Every staff member was friendly, efficient and kind. As we were evacuated due to a wildfire in our area, they gave us a break on most fees (e.g., cancellation fees, pet and parking fees), which was greatly appreciated. Other Pros: - COVID-19: Masks required in hotel; All staff wear masks or face shields; barriers between front desk and guests. Hand sanitizer at front desk for guests. Lobby is very large/open - easy to stay 6' from other guests. - Super fast elevator - we never had to wait more than a minute for one. - Walking path very close to the hotel (dogs permitted on leash). - The Willows is across the street, with many restaurants to chose from. - Room: Nothing fancy but updated recently and very nice. Cons: Parking fees (ours were kindly waived) are hefty. It is unclear why they have parking fees, as the hotel is not in a busy downtown area. It's surrounded by businesses, so non-guests are not likely to park there. Read less
Image of the Tripadvisor rating Heavily used business hotel

Mar 29, 2020 Dinoalita Camino, California

You can tell this hotel is primarily used for corporate employees. It's not as plush as most Hilton's but still very nice. I originally would not have given it 4 starts because it was one of the dirtiest hotels I have ever stayed in but the staff is incredibly professional and nice. When I checked in the toilet was still dirty. Had urine and… Read more
You can tell this hotel is primarily used for corporate employees. It's not as plush as most Hilton's but still very nice. I originally would not have given it 4 starts because it was one of the dirtiest hotels I have ever stayed in but the staff is incredibly professional and nice. When I checked in the toilet was still dirty. Had urine and feces on it. I called and asked to have it cleaned and left for five hours. Came back and it was still not cleaned. Housekeeping came up to clean it and luckily forgot the bottle of disinfectant because she still missed a lot of spots. I used it and cleaned all the door handles, lights, etc that had obviously not had a good wipe down in a long time. The restroom is also very worn and outdated. The room itself was very nice, amazing breakfast buffet and the staff is wonderful. I was there the week the covid 19 stuff started. They had to close the buffet and were short staffed but so accommodating. Will probably give it another try in the future with the family to try out the water park nearby. Read less