Hilton Concord

Oakland, California Coast

The hotel

Set against views of Mount Diablo, Hilton Concord’s thought of everything you need for a stay in East Bay. First there’s the location: it’s right between Waterworld California and the Willows and Sun Valley shopping centres, each a stroll away; and its complimentary shuttle runs to the Concord BART station for easier trips into San Francisco. Then there are the hotel’s own attractions, from the fitness centre, outdoor pool and whirlpool, to its various watering holes, ideal whether you just want to grab a Starbucks coffee on your way out, or linger over a glass of Napa or Sonoma wine on your way back in. And finally it adds the pleasingly named ‘Plate & Vine’, serving locally sourced north Californian favourites against an on-trend backdrop of brick walls and rustic detailing.

Amenities

  • Bar
  • Swimming Pool
  • Safety Deposit Box
  • Fitness Centre/Gym
  • Laundry Service
  • Internet Access
  • Restaurant

Where is it

Between Willows Shopping Center, 1 block away, and Waterworld California, just a half mile stroll, the hotel is also just 1 mile from other East Bay attractions including Todos Santos Plaza, Sun Valley Shopping Center, and Buchanan Golf Course. The hotel runs a complimentary shuttle to and from places within a 3 mile radius of the hotel, including Concord BART station, which connects you to San Francisco. Self-parking $18, valet-parking $20, plus tax per night (payable locally, subject to change). Transfer time to San Francisco airport: 45 min.

Hotel information

329 rooms and suites on 11 floors. All with air-conditioning, 42” flatscreen HDTV with cable channels, WiFi available*, alarm clock with MP3 connection, telephone, mini-fridge, Cuisinart coffee maker/tea making facilities, laptop safe, hairdryer, iron and board, and weekday newspaper. 1 King Bed Rooms have 1 king-size bed, sleeping max 2 adults.
2 Double Beds Rooms have 2 double beds, sleeping max 4 adults.

Plate & Vine (north Californian menu, locally sourced ingredients, daily breakfast, weekday lunch, and Mon-Sat dinner). The Wine Bar (with Napa and Sonoma wines and handcrafted cocktails). Lobby Coffee Bar (serving Starbucks). Room service*. Heated outdoor pool. Whirlpool. Precor® Fitness Centre. Patio lounge area with fire pit. Pavilion Pantry® (24-hour convenience market). Gift shop. Shuttle service (including Concord BART station and venues within a 3 mile radius). Concierge. Laundry facilities* (coin operated). Laundry/dry-cleaning service*. Cash machine. Technology Lounge (24-hour, with free internet access). WiFi available*.

*Denotes local charge

Rating summary

  • Location Image of the Tripadvisor rating
  • Sleep Quality Image of the Tripadvisor rating
  • Rooms Image of the Tripadvisor rating
  • Service Image of the Tripadvisor rating
  • Value Image of the Tripadvisor rating
  • Cleanliness Image of the Tripadvisor rating

Traveller rating

  • Excellent (537)
  • Very good (371)
  • Average (124)
  • Poor (99)
  • Terrible (73)
Image of the Tripadvisor rating Do not assume this will be an upscale experience.

Sep 18, 2019 eberman2019

I chose this hotel, because while pricier, I expected that the Hilton brand would deliver superior service. It did not. I was disappointed that the check in experience was stressful, and the shower in my room took more than 5 minutes to heat up, and the staff was patronizing in responding to both of those 2 issues. I will say the restaurant was… Read more
I chose this hotel, because while pricier, I expected that the Hilton brand would deliver superior service. It did not. I was disappointed that the check in experience was stressful, and the shower in my room took more than 5 minutes to heat up, and the staff was patronizing in responding to both of those 2 issues. I will say the restaurant was excellent, and I enjoyed the food. Read less
Image of the Tripadvisor rating Overnightet

Sep 11, 2019 Rylee90 San Francisco, California

Nice place to stay in the East Bay. Nice property with good places to eat and walk around at night. Very well kept hotel and very reliable for good service and check in. New Veranda shopping center across the street has plenty of places to shop and eat.
Image of the Tripadvisor rating Just Like I Never Left

Sep 5, 2019 ALL4PL

I use to stay at this location many years ago for work, I liked it so much, I used this location many times as a staycation getaway from my home in San Francisco. My staycations include eating, shopping and relaxing and with Sun Valley up the street and Veranda directly across the street I can cross all those things off my list. Never had a room… Read more
I use to stay at this location many years ago for work, I liked it so much, I used this location many times as a staycation getaway from my home in San Francisco. My staycations include eating, shopping and relaxing and with Sun Valley up the street and Veranda directly across the street I can cross all those things off my list. Never had a room at the CH I didn't like and the staff is super friendly and personable (they spoke my language:slang/jive) from check in to check out the staff will make you feel welcomed and important. Read less
Image of the Tripadvisor rating Chrystine's Baby Sprinkle

Aug 30, 2019 Donna Z

I traveled to the area to attend my granddaughters baby sprinkle party. While they have a home in Martinez, there is not enough room and I require an accessible room due to my physical impairments. I was very satisfied with the hotel accommodations.
Image of the Tripadvisor rating Just Didn't Work for Me!

Aug 26, 2019 Olderwhitewoman Fresno, California

The whole experience of staying here was a huge let-down. The room was a sauna when I arrived because the ac was off. It took 20 hours for the room to cool to a reasonable temperature. The room service was a disaster with half the menu items unavailable. This was after attempting to call room service 5 times!!! I could go on and on, but the… Read more
The whole experience of staying here was a huge let-down. The room was a sauna when I arrived because the ac was off. It took 20 hours for the room to cool to a reasonable temperature. The room service was a disaster with half the menu items unavailable. This was after attempting to call room service 5 times!!! I could go on and on, but the list is too long. There was no complimentary coffee in the lobby, the checking in and setting everything up through Hilton Honors app was inoperable. The location of the hotel is confusing and difficult to access. I will not ever stay again. Read less