Hotel Shangri-LA

Aside from the fact that the rooms are poorly designed, the bath tub is tiny, and the hotel bed and sheets felt old and crumply... my stay which started off as okay, became a nightmare. I valeted my car around 3:30 pm. The next morning upon check out I called the valet and they told me my tire was flat. The Valet said he knew about it at 9 pm the previous night and told the hotel receptionist but no one told me. When I asked her why she didn't tell me when she knew, she said she was going to but didn't. And so I had to spend hours the following morning figuring out how to get my car towed and fixed. I had to literally cancel two Zoom meetings on Thursday morning. No one from the hotel asked if they could do anything or even asked if I was okay. All of this could have been avoided had I been told the previous night that my tire was flat. They claim I may have gotten the tire punctured on my way over to the hotel, but that's not possible because it's a brand new 2020 BMW i3 that has tire sensors that notify me when air is leaking (and it didn't), there was no leak so the puncture happened under the hotel's supervision. I e-mailed the staff and then the owner, and no one has gotten back to me. No apology. Nothing. Your money is better spent elsewhere. Read less

I stayed at Hotel Shangri-La in June of 2020 for 2 nights, for ~$200/night. For that price, the hotel is an incredible value! The guest room was well appointed and chic, the bed was very comfortable, and everything was very clean. The staff were very friendly and helpful throughout, and were clearly mindful of the coronavirus pandemic. Would be 5 stars except for an issue with the shower not draining / the bathroom mildly flooding, which I was surprised by. However, the effect of this was minimal + the bathroom was otherwise EXCEPTIONALLY nice for the price point. Read less

Overall, this was one of the most disappointing hotel experiences I have ever had. Since we were prepaid and from out of the area, we had no choice but to make the best out of the situation. I think it is important to know that I travel a lot both domestic and internationally. I tried to get a resolution from management for 3 weeks and it all went unanswered by the front desk manager both in person and via email with Rebecca@shangrila-hotel.com and the general manager Armond@shangrila-hotel.com before writing this review with the hopes they would have an explanation for the dirty, unsanitary and incomplete hotel room conditions. They did not have the professionalism to acknowledge our communications nonetheless deal with the problems. Since it was our 20th Wedding Anniversary, I did my best to resolve as many problems as I could on my own without ruining our second honeymoon. Supposedly, we were in their best suite in the hotel($1,500.+). What we found when we checked in around 5:00pm was dirty. We had to go to a market and purchase cleaning products. We cleaned the floors, cabinets, tub, sinks and all surfaces in the room since there was not a staff member available to clean. It was supposed to be extra clean due to the Covid-19 virus according to their website but it was not! It was clear the room had not been cleaned very well if at all from the previous guests. Several of the pots and dishes had been put away dirty and I had to clean them before they could be used. I should not have had to do any of cleaning. In addition to the unclean conditions there were other problems. 1. The toilet was leaking and had a constant drip that could be heard in the other rooms all day and night 2. There were not any cleaning products in the room for the dishes or dishwasher detergent, pot holders, kitchen towels or a sponge to use in the kitchen when we arrived. Housekeeping did bring us a sponge and liquid soap after we asked. 3. Many of the lightbulbs were burned out. All of the kitchen lights under the cabinet and microwave were burned out. We had to wait until the next day for the maintenance guy as he had left prior to us checking in the room. He also did not speak English enough to understand what we were trying to communicate and a housekeeper had to translate for us. While he was attempting to change the bulbs under the cabinet he broke the tube all over the counter and sink. Though he did rinse the sink out he did not clean off the counter and left with the glass shards on the countertop and the items that were out on the counter. Once again I cleaned the glass so our trip would not be further interrupted. 4. The coffee table had glass chips all over it. We kept it covered with bath towels the entire time so we would not get cut. It appears people try to move it by lifting the table by the glass and it is shattering all around the round things on the top. 5. The windows did not have any window screens to keep bugs out. 6. Even though the website said there would be 24 hour room service there was not. We expected limited accommodations but were extremely disappointed to find none at all. The only person who answered the phone at the front desk barely tried to help and there was very little he could do to try and resolve things. 7. The guest elevator was not working and we had to take the service elevator which was dark and scary. 8. The nightly parking fee was outrageous at $50.00 a day! All other public parking was closed or not available overnight and we were forced to pay such a high gouged price which I feel is unethical and an unfair business practice. 9. There was not a hair dryer in the room. 10. The TV kept shutting off regularly. We did not see a single person cleaning surfaces, wiping common areas or any efforts to help prevent the spread of Covid-19. In fact during the 5 days we were there we only saw 4 different employees. Two of them were at the front desk, one valet and one housekeeper. Also, there was construction occurring in several areas of the hotel. I would never stay in this hotel again! Read less